by 2018 CHEVROLET SILVERADO K1500 HIGH CTRY Owner on 02/07/2025Verified Service
I forgot the gentleman name. He was Puerto Rican, I think, but he was professional. He knew what was wrong with my tires and we came there 4 times after buying a new set. He was new and I hope the other mechanics learn from him. Sorry I don't remember a name. Thanks for helping. Mrs. Palmer
by Pep Boys on 02/07/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2016 HONDA ACCORD EX-L Owner on 08/30/2025Verified Service
Too Expensive, Slow Service, Didn't do a good job. Rude to me when I said something about it.
Will Not Return
I recommend Rick's Autoworks, but Rick was Booked up all week, so I came here.
Regret it.
by Pep Boys on 08/30/2025
We sincerely apologize for the ongoing inconvenience and understand how frustrating this must be for you. We've documented your concern under Case #254330 and have forwarded it to our Field Leadership Team for further review and follow-up. They will be reaching out to you directly to assist in resolving this matter.
If you do not hear from anyone within a reasonable time, please don't hesitate to reach back out to us by sending an email to pepsocial@pepboys.com
or by contacting our Customer Relations department at 1-800-737-2697 (select options 1 3 2).
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 06/26/2025Verified Service
This experience was...... I don't know if I have the words. The experience was amazing!!! The service was excellent!!!
by Pep Boys on 06/26/2025
We truly appreciate the 5-star rating. It means a lot to us that you had a positive experience thank you for choosing us!
by 2016 ACURA MDX Owner on 06/16/2025Verified Service
What's the use in having an appointment if they won't look at your car until two hours later. Not using again.
by Pep Boys on 06/16/2025
Hi there, this is Anne. We're sorry to hear about the delay and understand how frustrating that must have been. We appreciate you bringing this to our attention. Please email us the details of your visit at pepsocial@pepboys.com so we can look into the matter and work toward a resolution.
by Francesca H. on 02/04/2025Verified Service
Excellent! The staff was amazing & friendly even down to the manager daughter just very friendly. I appreciate the service. Thank you guys. I'll be back!
by Pep Boys on 02/04/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2017 NISSAN VERSA S/S PLUS/SV/SL Owner on 01/13/2025Verified Service
Mr Johnny and Ms Sheena really worked with me, and for their kindness, i wish them many many Blessings.
by Pep Boys on 01/13/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2022 HONDA CIVIC SPORT Owner on 12/18/2024Verified Service
Everyone was ridiculously friendly and helpful. The prices were absurdly low compared to the dealership. I will be back here every time!
by Pep Boys on 12/19/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2011 MAZDA CX-7 Owner on 11/15/2024Verified Service
One of the preferred places I use to service my car because the team is efficient and helpful. I was a walk in during this appointment and was in and out within a short period of time.
by Pep Boys on 11/16/2024
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2015 NISSAN VERSA NO S/SPLUS/SV/SR/SL Owner on 05/06/2024Verified Service
Pep Boys is no longer the company it once was. The retail auto parts experience has been shut down and that was what the Pep Boys was founded on back in 1921. The service sucked and I give one star because they won't let me go lower. Save yourself angst and aggravation and find somewhere else to take care of your vehicle and your nerves.
by Pep Boys on 05/07/2024
We're sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2008 SCION XD Owner on 02/04/2024Verified Service
I'm very impressed with the quality of service from Pep Boys. A link was provided for me to follow along as my vehicle was being serviced. The name of the technician, notification of the inspection and the time frame , and cost of service was given. Same day service was provided. I'm very pleased.
by Pep Boys on 02/05/2024
Thank you for the awesome feedback. We are happy you're happy. We look forward to continuing doing business with you.
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 11/03/2023Verified Service
It took 6 visits to 2 different Pep Boys locations to finally get the squealing to stop. On the last visit it started squealing again before I even got out of the parking lot. It's been 3 weeks with no noise. They said they replaced the front and rear brakes and rotors hopefully it stays quiet this time. Customer service at the Rivers location was great though. Very friendly staff.
by Pep Boys on 11/03/2023
We are sorry you did not receive five star treatment at Pep Boys. We would like to hear more about your experience and how we can improve in the future. Please reach out to us at pepsocial@pepboys.com referencing Carfax.
by 2005 NISSAN ALTIMA SE/SL/SE-R Owner on 04/18/2022Verified Service
Excellent customer service. Pleasant experience. Managers were helpful and friendly. Treated you with respect. Explained problem and solution needed to repair and gave Assurance that testing of repairs did not indicate any other problems. Great service
by Pep boys on 04/18/2022
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you
by 2015 KIA SOUL Owner on 03/10/2019Verified Service
Exceptional customer service. Was on the fence about getting all four tires replaced because of my financial situation. Eventually ended up getting at least 2 tires and the alignment which saved a little at that moment. Will definitely be back for the rear tires in the near future!
by Pep Boys on 03/13/2019
Were happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2005 FORD F150 Owner on 06/26/2017Verified Service
I brought it in for a check of the Ford Dealers work and an alignment. It was making a noise like something was loose, it was mid-diagnosed but they found and fixed the problem all in a few hours time. Good folks just wish I would have avoided unneeded service but it's good for my truck anyway.
by 2017 HYUNDAI SANTA FE SE ULTIMATE/LIMI Owner on 08/07/2025Verified Service
Good service and great discount...................................
by Pep Boys on 08/07/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 MAZDA CX-30 SELECT Owner on 08/07/2025Verified Service
I like the quick service and fantastic staffs.
by Mariana on 08/07/2025
Thank you for the fantastic review! We're thrilled to know we're meeting your expectations. Feel free to schedule your next service with us at pepboys.com.
by 2019 FORD FIESTA SE Owner on 08/05/2025Verified Service
Service was fast and great. Staff was friendly and helpful
by Pep Boys on 08/05/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2017 HYUNDAI SANTA FE SE ULTIMATE/LIMI Owner on 07/02/2025Verified Service
Above and beyond expectations
by Pep Boys on 07/02/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 FORD FUSION TITANIUM Owner on 06/21/2025Verified Service
Seems like they are doing less services. They were too lazy to work with my third party warranty.
by Pep Boys on 06/22/2025
We're sorry to hear about your recent experience. We understand how frustrating it can be when expectations aren't met, especially regarding third-party warranties. Please know that your concern has been escalated (Case ID: 217467) to our Field Leadership Team for further review. We appreciate you bringing this to our attention and value your feedback.
by 2016 DODGE CHALLENGER R/T SCAT PACK Owner on 06/01/2025Verified Service
Great service, they were prompt and patient
by Pep Boys on 06/02/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in North Charleston, SC? Verified customers who visit Pep Boys in North Charleston, SC rate this business 4.3 out of 5 stars, with 94 reviews. 70 customers favorited this location.How can I contact Pep Boys in North Charleston, SC? To reach the service department at Pep Boys in North Charleston, SC, call (843) 744-7831How can I schedule a service appointment with Pep Boys in North Charleston, SC? You can schedule a service appointment at Pep Boys in North Charleston, SC through CARFAX.
