Excellent customer service from start to finish. The salesperson was friendly, attentive, and made sure I was helped right away without any delays. They handled everything efficiently and made the entire experience smooth and hassle-free. I truly appreciated how quickly I was taken care of and how professional the service was.
by Pep Boys on 04/17/2026
Thank you for your detailed feedback! We're glad to hear you received excellent customer service from start to finish and that the team was friendly, attentive, and efficient throughout your visit.
It's great to know the experience was smooth and hassle-free, and we truly appreciate your recognition of our professionalism and quick service.
We appreciate your support and look forward to assisting you again in the future.
by 2005 LEXUS RX 330 Owner on 11/30/2025Verified Service
Appointment times online are not in sync with the actual shop schedule thereby creating a snafu and 4 hour wait time for a simple tire rotation and courtesy vehicle check. No fault of on-site staff nevertheless suffer the wrath of dysfunctionality more than likely done by overzealous corporate oversight and lack of accountability.
by Pep Boys on 12/03/2025
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by 2009 FORD F150 SUPERCREW Owner on 10/02/2025Verified Service
I've always had a positive experience there. Their technicians are very knowledgeable, and they even go the extra mile. When they see something, they let someone know and give them the option of whether to fix it or not. I would recommend this store to any of my family members and friends.
by Pep Boys on 10/02/2025
Thank you for sharing your wonderful experience with us and for the 5-star review! We're glad to hear that our knowledgeable technicians have provided you with excellent service and that you appreciate their thoroughness and honesty. Your recommendation to family and friends means so much to us. We look forward to continuing to serve you in the future!
by 2013 HYUNDAI TUCSON GLS/LTD Owner on 05/07/2026Verified Service
The problem with my car was diagnosed in a timely manner and repaired. The manager was very helpful and knowledgeable.
by Pep Boys on 05/08/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2009 FORD F150 SUPERCREW Owner on 03/11/2026Verified Service
As always, the technician was great and very knowledgeable. Henry also spotted another issue and recommended the part to get. I always stop at this place for service every time I visit this location.
by Pep Boys on 03/11/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2015 HONDA ACCORD EX-L Owner on 09/30/2025Verified Service
Lee is always accommodating and a pleasure to deal with and I've always gotten great service from the mechanics.
by Pep Boys on 09/30/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2015 MERCEDES-BENZ ML350 Owner on 09/27/2025Verified Service
Lack of communication. Did not have tires in stock and lied about getting them in. Kept my car for 4 days. Complained to corporate and have yet to hear from leadership.
by Pep Boys on 09/27/2025
We're sorry to hear about your experience and we truly appreciate you bringing it to our attention. We'd love the opportunity to make things rightplease feel free to share your contact information and details of your visit with us at pepsocial@pepboys.com so we can look into this further.
by 2023 NISSAN ROGUE SV Owner on 08/28/2025Verified Service
I was there for 4hrs for 2 tires I arrived there around 8am didn't leave until 12 the tech went under my hood and fail to put windshield wash in the reservoir
by Pep Boys on 08/28/2025
Hello Sylvia, we do apologize for the poor experience. With your information, we have documented Case# 253379 and assigned it to our Field Leadership Team to reach out and assist you further. Should you not hear from anyone, please contact us back by email or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2011 FORD RANGER Owner on 03/17/2025Verified Service
Only shop I bring my truck for service! I've been coming here for years these guys are the absolute best. They let me know what service they think the car will need in the future and any work I can't do myself, I always bring to them. They have been keeping me on the road forever!
by Pep Boys on 03/18/2025
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2013 FORD C-MAX SEL Owner on 10/01/2024Verified Service
I didn't like the fact that they were trying to pressure me into getting some kind of additional alignment that was going to cost me up to $350 just remove some bolts. I am not sure exactly what's up with pep boys but I have heard they overcharge. I took my car for tires because I can have it done while i'm at work and not sit in a waiting area for hours on end.
by Pep Boys on 10/01/2024
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2015 HONDA CIVIC LX Owner on 04/03/2024Verified Service
Went in for tire repair and oil change. As I was leaving I noticed I had not been charged for oil change opps they forgot. Had to Waite til tech return from lunch to finish job. Other than the delay they got me in and out without an appointment so I appreciate that.
by Pep Boys on 04/03/2024
We're sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
by 2006 JEEP LIBERTY RENEGADE Owner on 01/31/2024Verified Service
Pep Boys is the only place that where I take my vehicle to for services. They explained what my vehicle needs whenever I get my vehicle services there. I would never go anywhere else because I'm satisfied with the service that I get from them without any doubt.
by Pep Boys on 01/31/2024
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2016 HONDA CR-V EXL Owner on 10/10/2023Verified Service
My car was serviced at my appointment time. The man at the front desk was very friendly and professional
I was trying to pull up my coupon on my cell
He let me do it later
He even assisted me. For his going the extra mile, I offered to buy him a coke or something
He said he couldn't take anything but he was glad he could help
I wasn't charged more than I expected
by Pep Boys on 10/10/2023
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2008 FORD EDGE LIMITED Owner on 06/05/2020Verified Service
I made an appointment and they were able to tell me everything that was wrong with my car That same day, being that the dealership I bought it from broke 2 years ago always made me wait 3 days and still never told me anything because they beating around the bush that they sold me a broke car
by Pep Boys on 06/05/2020
We appreciate the 5 star rating!! Thank you for your business. Were happy to deliver a great experience for you!
by 2009 GMC ACADIA SLT-1 Owner on 12/05/2018Verified Service
I scheduled my wheel alignment service online, the night before, and everything went well. Courteous, and knowledgable mechanic and desk associate. Explained in detail what was needed, and answered questions on upcoming services. Wait time was better than expected, as they kept me updated as I waited.
by on 12/06/2018
We appreciate the 5 star rating!! Thank you for your business. Were happy to deliver a great experience for you!
by 2004 TOYOTA CAMRY SOLARA SE/SLE Owner on 06/30/2017Verified Service
Service was alright as for as workmanship, had a very small problem as to promised on completion of service ( don't make a promise as to duration or time for completion of repairs)other then this incident I've never had any type of maintenance concerns.
by 2011 HYUNDAI SONATA GLS Owner on 08/19/2015Verified Service
I was there for almost 2 hours just to get bulbs replaced on the rear lights. It was 730am and I'm waiting for someone to come in at 8am. That person didn't show up so I had to wait for the person to come in at 9am. I started to head out back to Georgia and have them replaced on the road. This was ridiculous.
by 2024 NISSAN Z SPORT Owner on 05/05/2026Verified Service
Great service & quality work!
by Pep Boys on 05/05/2026
We're glad you had a positive experience and would love the opportunity to make your next visit even better. Please send your contact information and visit details to pepsocial@pepboys.com, and our team will be happy to assist you further.
by 2016 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 02/22/2026Verified Service
Very good, very satisfied with the service I was given as always
by Pep Boys on 02/23/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by Carol F. on 02/18/2026Verified Service
Great service will recommend
by Pep Boys on 02/18/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Carol!
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Engine Service & Repair
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in New Orleans, LA?
Verified customers who visit Pep Boys in New Orleans, LA rate this business 4.5 out of 5 stars, with 160 reviews. 76 customers favorited this location.
How can I contact Pep Boys in New Orleans, LA?
To reach the service department at Pep Boys in New Orleans, LA, call (504) 241-4006
How can I schedule a service appointment with Pep Boys in New Orleans, LA?
