by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 03/21/2026Verified Service
Took one hour to replace one TPM. Not bad considering they had to have someone go and get the part from the local Cadillac dealership. Was a little expensive but I like the 6 month warranty on the TPM. Any issues and I just go back and they fix it. This is my fav spot for tire repair and sometimes new tires. Friendly and knowledgeable staff here.
by Pepboys on 03/21/2026
Hello, We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 KIA SPORTAGE EX Owner on 11/12/2025Verified Service
Customer Service Great
Car Oil Change Great
Prior Tire Purchase Experience Great
Amenities for Customers POOR...TV location terrible, no coffee like there was before, water fountain looks like it hasn't been cleaned. Restroom for customers is pretty much non existent.
by Pep Boys on 11/12/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2017 HYUNDAI ELANTRA SE/VALUE/LIMITED Owner on 06/12/2025Verified Service
My car went missing for 4 days and they did not notice nor did they notify me that it was gone. They only noticed when I called for an update. They refused to take any responsibility. I located my vehicle and had to have it towed back to them and only completed repairs their because I had already signed and agreed to do so and would have lost money. I will never have any repairs done with them again.
by Pep Boys on 06/13/2025
Hi, this is Anne.
I'm really sorry to hear about what happened with your car that's incredibly frustrating. It's not okay that your vehicle was missing for days and no one noticed until you called. I've documented everything you shared under case #213537, including that you only completed the repairs because you had already agreed to them.
by 2015 BMW 328I SULEV Owner on 02/05/2026Verified Service
Excellent service with all the check-in staff and mechanical engineers..I believe that Wendy might be the manager there. She is wonderful with service and making sure that everything is above and beyond customer satisfaction.
by Pep Boys on 02/05/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2011 FORD TAURUS SEL Owner on 01/15/2026Verified Service
Brand new tires runs very smooth and use it to travel to and from Los Angeles to Tijuana without an issue
by Pep Boys on 01/15/2026
We're always happy to hear of a customer having a great experience at our store! We look forward to seeing you again!
by 2013 TOYOTA CAMRY L/SE/LE/XLE Owner on 12/25/2025Verified Service
Fast & efficient. The workers are also friendly, accommodating and very knowledgeable. Will surely come back!
by Pep Boys on 12/25/2025
Thank you for your 5 Star rating. We appreciate your business.
by 2023 TOYOTA COROLLA LE/SE/XLE Owner on 12/16/2025Verified Service
LOUSY EXPERIENCE WITH THE EMPLOYEE THAT TOOK MY REPAIR ORDER. HE WAS IN A HURRY, IMPATIENT, NOT HELPFUL, ETC., ETC., ETC.,
I REGRET HAVING GONE THERE INSTEAD OF THE TOYOTA SHOP.
by Pep Boys on 12/16/2025
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by 2020 NISSAN PATHFINDER PLATINUM Owner on 11/17/2025Verified Service
Me Miguel was great. From my intake, constant communication and giving himself the final touch up with xtra air on one of my tires. Gracias Don Miguel
by Pep Boys on 11/17/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2014 CHEVROLET SILVERADO C1500 Owner on 09/19/2025Verified Service
I didn't like because they want 2500.00 to replace the compressor for the A/C
And I went to another place and I paid only 950.00 including the gas fríon with life time warranty for the compressor and labor
by Pep Boys on 09/19/2025
Thank you for sharing your experience. We're sorry to hear about your disappointment regarding the A/C compressor estimate. Pricing can vary depending on parts, warranty, and service, but your feedback is valuable and will be shared with our team to review. If you'd like us to look into this further, please reach out to us at pepsocial@pepboys.com with your details.
by 2017 KIA FORTE LX/S Owner on 09/14/2025Verified Service
I liked everything! They are professional and find the problem, have the solution and are always making you feel that it's your decision for repairs. But, when you give them the green light thay handle there business..pleasure going here!
by Pep Boys on 09/14/2025
We're so glad to hear you had such a positive experience! Our team always strives to provide clear options and professional service. Thank you for your trustwe look forward to seeing you again!
by 2017 KIA FORTE LX/S Owner on 07/07/2025Verified Service
They are always looking out for my best interests! They are the one place I can take my car and get great service, prices and a friendly team as well. Very knowledgeable of there services, keep up the good work!! Thanks pep boys! Dina
by Pep Boys on 07/07/2025
Hi Dina, thank you so much for the kind words! We're happy to hear you consistently receive great service, fair pricing, and support from our team. We truly appreciate your trust and loyalty!
by 2022 CHEVROLET TRAILBLAZER RS Owner on 07/07/2025Verified Service
The service at Pepboys (Washington Blvd & Hoover, Los Angeles, CA) was great, professional/excellent. I felt confident about the service that was completed on my vehicle. It cost me, but it was worth it.
by Mariana on 07/07/2025
Thank you for the 5-star rating. We're delighted to have provided you with a great experience!
by 2012 CHEVROLET MALIBU 2LT Owner on 06/17/2025Verified Service
Beside the one issues, the car made a lot of noise driving off the ground, but it was fixed right away. The light is still on, tire low add air.
Iam satisfied with everything else
by Pep Boys on 06/17/2025
Thank you for your feedback! We're glad to hear the issue with the noise was addressed quickly and that you're satisfied with the overall service. Regarding the tire pressure light, we recommend stopping by so we can check and adjust the tire pressure for you. We appreciate your trust and look forward to assisting you again!
by 2019 AUDI A4 PREMIUM/TITANIUM Owner on 06/07/2025Verified Service
They did a quick service. Incident came out of the blue and we're so helpful. Javier attended us and did it quickly for us. We appreciated his help.
by Pep Boys on 06/07/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2017 KIA FORTE LX/S Owner on 05/11/2025Verified Service
I liked that they took care of my front brake pads and my car drives like a charm! I've been going there for years!
by Pep Boys on 05/11/2025
Hi! Thank you for choosing Pep Boys! We are happy to hear you enjoyed your visit, and we are looking forward to servicing you again soon.
by 2011 FORD TAURUS SEL Owner on 05/05/2025Verified Service
Abrahams's team is amazing taken my new used car. And they have helped me get that car Into tip top shape. Next stop Mexico with this puppy.
by Pep Boys on 05/05/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2021 KIA SOUL LX/X LINE/S Owner on 04/01/2025Verified Service
Unexpected flat late on a Sunday afternoon, limped intoPep Boys and they took care of me and got me back in the road. Thanks!
by Pep Boys on 04/02/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2020 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 11/08/2024Verified Service
Unprofessional individuals, rude, didn't attend nor answer our questions calmly. Everyone looked like they didn't want to be there. Had to take my car back after getting an oil change because it was leaking oil. Forced to go the next day and still waited in line. Once they fixed it they threw my keys in front of me and told I was good .
by Pep Boys on 11/08/2024
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing Carfax, so we can investigate further. Thank you.
by 2013 MINI COOPER Owner on 11/05/2024Verified Service
Communication was poor. Part of the service appointment was to replace the battery, I paid for the battery replacement, but the new battery was never installed. I returned 3 weeks later and they replaced the battery, but when they said the service was complete the car wouldn't start and the battery wasn't programmed.
by Pep Boys on 11/05/2024
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2020 TOYOTA COROLLA LE Owner on 04/13/2024Verified Service
Took longer than expected - about four and a half hours to do an oil change and have me pay and leave - but I understand they may have been very busy when I walked in. Otherwise, staff was very helpful, polite and professional. No problems with the car.
by Pep Boys on 04/13/2024
We're sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to pepsocial@pepboys.com, as we would like to look into this further. Thank you.
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in Los Angeles, CA?
Verified customers who visit Pep Boys in Los Angeles, CA rate this business 4.1 out of 5 stars, with 238 reviews. 1,729 customers favorited this location.
How can I contact Pep Boys in Los Angeles, CA?
To reach the service department at Pep Boys in Los Angeles, CA, call (213) 749-1594
How can I schedule a service appointment with Pep Boys in Los Angeles, CA?
