by 2014 HYUNDAI SANTA FE GLS/LIMITED Owner on 05/05/2026Verified Service
Awful, quoted me $3000, I took it to another establishment who will do the work for less than $600. I will never use them again. SCAM artists.
by Ari on 05/05/2026
Hello Jennifer, thank you for bringing this to our attention, and we sincerely apologize for your experience. We completely understand your frustration. What you described does not reflect the level of transparency, fairness, or customer care we strive to provideespecially regarding accurate estimates and pricing explanations.
Using the VIN information, we have documented Case #324292 and assigned it to our Field Leadership Team, who will be reaching out to assist you further. If you do not hear from anyone, please feel free to contact us by emailing pepsocial@pepboys.com or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2016 TOYOTA TACOMA ACCESS CAB/SR/SR5 Owner on 11/24/2025Verified Service
Staff was nice and easy to deal with. I was a walk-in and they still managed to have my vehicle serviced and me on my way in less than an hour.
by Pep Boys on 11/26/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by Mike C. on 11/15/2025Verified Service
Appointment scheduled quickly, next day. Good onsite communication. Analysis completed, issue identified and repair service completed in a timely manner. Pricing reasonable. Will use this shop again.
by Pep Boys on 11/29/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2007 JEEP LIBERTY SPORT Owner on 07/10/2025Verified Service
The price they given for repair AC was away from my budget ..!! Give me price without adding taxes ..!! Better give the hole price at once .!!!
that my opinion..!!
by Pep Boys on 07/11/2025
I'm really sorry to hear about thisit's incredibly frustrating and completely understandable that you're upset. You deserve better, and we want to make it right. We've created case#227146 to follow up with you and ensure your concerns are addressed properly. Thank you for your patiencewe truly appreciate it.
by 2018 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 11/28/2024Verified Service
Because of my circumstances, I had to wait for my car. It would have been nice to have access to a drink other than a water fountain, and have access to the TV.
The service itself was great! They were able to address my issues and get me all set up. I will definitely use their services again.
The waiting room gets a 2, the service is a 5.
by Pep Boys on 11/29/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2005 MERCURY GRAND MARQUIS LS Owner on 03/24/2024Verified Service
Excellent service!!
Have used Pep Boys for years always satisfied .!!
Charlie Mgr has always treated me with Courtesy and Professionalism .takes the time to explain in detail, all work that needs to be done .
Always a fair price and Quality work done by Technicians.
I feel right at Home with Pep Boys , knowing they are Trustworthy.
Thank you !
by Pep Boys on 03/24/2024
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2011 MAZDA MAZDA3I Owner on 06/26/2023Verified Service
They didn't take my car in till 45 minutes past my appointment time.
The place was a mess, construction going on in the building couldn't find the main desk, no signs and very loud.
They charged me for things we did not discuss. I had my serpentine belt replaced and was also charged for an alternator belt replacement and my car does not have one. Also another item I did not request.
by Pep Boys on 06/26/2023
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2019 HONDA INSIGHT EX Owner on 10/21/2022Verified Service
The Pep Boys staff are friendly and easier to deal with then other car repair shops. I find some communicate better than others. They have a great robo system that updates your vehicles service with text messages so you don't have to call to see when your car will be ready.
by Pep Boys on 10/21/2022
Thank you for the positive rating! Please let us know how we can do better in the future by emailing us at pepsocial@pepboys.com.
by 2005 INFINITI G35 Owner on 05/27/2022Verified Service
This place is honest and accurate with their diagnostic procedures. The work is top quality and it was done quicker than expected. The manager gave me a discount which was very nice. I am bringing my car back to Pep Boys for all services from now on and I highly recommend them.
by Pep Boys on 05/27/2022
We appreciate the 5-star rating!! Thank you for your business. Were happy we were able to deliver a great experience for you!
by 2009 TOYOTA AVALON XL/XLS/LIMIT Owner on 11/13/2020Verified Service
Went in for oil change, tire rotation, and new wipers. Also made a 10:00 appointment. Car was not done until after 2 pm. Glove compartment was on floor. They just left it like that. Wife was driving the next day out of town. Then several dashboard lights came on . Had to take it to out of town dealership for correction.
by Pep Boys on 11/13/2020
Hello, we appreciate you taking the time to provide feedback and apologize for your frustrating experience. Please email us your contact information and location details to pepsocial@pepboys.com, so we may communicate directly about your experience.
by 2006 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 08/06/2019Verified Service
Ive been coming here for 14 years. It is unfortunate to see how the staff and service has dissipated. The employees are more worried about talking to their boyfriends outside than helping customers. They messed up my truck and I am in the process of speaking with upper level management about the event.
by Pep Boys on 08/06/2019
We apologize for the poor experience you had. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
by 1998 FORD EXPEDITION Owner on 07/08/2015Verified Service
200K work done and great service as usual. My truck feels showroom new again. Master techs at Pepboys are always on target and with an awesome variety of parts on hand. It beats going to a smaller shop and have to wait for parts to arrive and get tour mechanic to come back to your vehicle from the alternate assigned while the parts were on order.
by Joseph M. on 04/14/2026Verified Service
Great service. I would recommend this shop.
by Pep Boys on 04/14/2026
Thank you for your kind feedback! We're glad you had a great experience and truly appreciate your recommendation. We look forward to serving you again in the future!
by 2016 CHEVROLET SPARK 1LT Owner on 03/06/2026Verified Service
Great service, appreciate the customer service and fixed my car in a timely manner.
by Pep Boys on 03/06/2026
We look forward to seeing you again. Feel free to schedule your next service with us at pepboys.com.
by Jose M. on 12/16/2025Verified Service
Fast and efficient service. Excellent service.
by Pep Boys on 12/17/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Jose!
by 2005 MERCURY GRAND MARQUIS LS Owner on 12/01/2025Verified Service
Excellent service!
Staff & Mgr
by Pep Boys on 12/01/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2020 HYUNDAI SONATA SEL Owner on 10/22/2025Verified Service
Bought battery, installed and out the door in 40 minutes.
by Pep Boys on 10/22/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2021 JEEP COMPASS 80TH EDITION Owner on 09/27/2025Verified Service
Quick and friendly service. I loved it!
by Pep Boys on 09/27/2025
Thank you! We're so glad you enjoyed our quick and friendly service!
by Bessie W. on 08/14/2025Verified Service
The front desk went way and beyond the call of duty to assist with a coupon I received through email. For some apparent reasons, the coupon would not register in their system. That's the reason for the four stars! Other people on your staff can cause great damage of bad image to cause your company to receive a terrible rating. The young man that performed my oil change returned my vehicle with dirt on the door, steering wheel and the light on the door socket was pulled out and hanging down on the door. The mileage sticker for the oil change was placed in the window not aligned. Almost though if the mechanic just threw the sticker in the window with not caring about his work ethics same as leaving stains in my car and light fixture hanging out of the socket on the side of the door. I thank the front desk staff for giving great service!
by Pep Boys on 08/14/2025
We're happy you had a good visit! Got suggestions for how we can make your next one even better? Drop us a line at pepsocial@pepboys.com we'd love to hear from you.
by 2014 FORD FOCUS TITANIUM Owner on 07/21/2025Verified Service
Great service for a great price.
by Pep Boys on 07/21/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in Jacksonville, FL?
Verified customers who visit Pep Boys in Jacksonville, FL rate this business 4.6 out of 5 stars, with 151 reviews. 108 customers favorited this location.
How can I contact Pep Boys in Jacksonville, FL?
To reach the service department at Pep Boys in Jacksonville, FL, call (904) 260-9660
How can I schedule a service appointment with Pep Boys in Jacksonville, FL?
