by 2015 TOYOTA SIENNA XLE/LIMITED Owner on 05/31/2026Verified Service
I was unaware that greasing a caliper's pins is 90.00 when it should be part of an already costly break job???
I was told that it needs to be done and was given a price for everything I was doing, 200.00 dollars upcharge with no additional surprise repairs ??? Danny was nice, but I didn't think he would be so petty after I spent over 1k, just saying. I was too tired to seek a manager, so I paid. I will not go there again.
by Pep Boys on 05/31/2026
We appreciate you taking the time to share your feedback. We are sorry to hear about your concerns regarding the additional charges and the lack of clarity surrounding the services recommended during your brake repair. We understand how frustrating it can be when costs exceed expectations, especially after being provided an initial estimate. Your comments regarding the communication of pricing and your overall experience have been noted and will be shared with the appropriate team for review.
We appreciate your recognition of Danny's courteous service, and we regret that your visit did not leave you with greater confidence in the value and transparency of the work performed. If you would like to discuss your experience further, please contact pepsocial@pepboys.com and include your contact information, store location, and any relevant documentation.
by 2020 SUBARU FORESTER LIMITED Owner on 02/21/2026Verified Service
I would give it 0 stars if it was possible.I waited almost 4 hours and was overcharged more than $100 for the battery they bought next door from Auto Zone. It was also the wrong battery for my car. Still waiting for our response from corporate. The sales representative and mechanic were dishonest about the product and service rendered.
by Pep Boys on 03/05/2026
We are sorry for your experience, and would like to make things right. Please send the details and your contact info to pepsocial@pepboys.com.
by 2023 SUBARU FORESTER PREMIUM Owner on 09/27/2026Verified Service
Easy to get appointment and quick service. I had to get my tire plugged and the kept me informed and my repair was done in the time promised.
by Pep Boys on 09/27/2026
Thank you for your wonderful review! We're glad to hear scheduling was easy, your tire repair was completed quickly, and our team kept you informed throughout the process. We appreciate your business and look forward to serving you again!
by 2021 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 08/16/2026Verified Service
Very honest, didn't try to sell me things I didn't need. I made an appointment and my car was taken right on time.
by Pepboys on 08/16/2026
Thank you for the fantastic review. This means we are doing our jobs right. If you have any further comments or require any assistance do not hesitate to reach out to us at customersupport@pepboys.com referencing Carfax! Thanks again.
by 2010 ACURA MDX TECH Owner on 08/11/2026Verified Service
Good service,staff was very helpful,service was very quick,the waiting area was very comfortable,the price was reasonable.
by Pep Boys on 08/11/2026
Thank you for your wonderful feedback! We're glad to hear that our helpful staff provided quick and efficient service, and that you found our waiting area comfortable and our pricing reasonable. We truly appreciate your support!
by 1999 TOYOTA CAMRY LE/XLE Owner on 08/06/2026Verified Service
Always good service, however my last two appointments (both for NY state inspection & oil change) took about 3 hours, probably due to insufficient staffing.
by Pep Boys on 08/07/2026
We sincerely apologize for the poor experience you've had.
We have documented your concern under Case #341067, using your VIN and forwarded it to our Field Leadership Team for further review and follow-up. A member of the team will be reaching out to you directly to assist in resolving this matter.
If you do not hear from anyone within a reasonable timeframe, please don't hesitate to contact us again by emailing customersupport@pepboys.com or by reaching our Customer Relations department at 1-800-737-2697 (select options 1 3 2).
Thank you for your continued patience and understanding. -Rica
by 2024 BMW X3 XDRIVE30I Owner on 04/27/2026Verified Service
Everyone was friendly, and quick. The waiting area was comfortable and clean. Overall it was a great experience.
by Pep Boys on 04/27/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 04/17/2026Verified Service
As usual an oil and filter change with no problems at all very good price (veteran discount) the only bad part was that it took about 2 hours because they were busy. I have no desire to go anywhere else.
by Pep Boys on 04/18/2026
We're glad to hear your oil and filter change went smoothly, that you received good value with your veteran discount, and that you continue to trust us with your vehicle service.
We do apologize for the longer wait time due to the shop being busy that day. We understand how valuable your time is, and we appreciate your patience.
Please send your contact information and visit details to customersupport@pepboys.com, and our team will be happy to assist you further.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 04/16/2026Verified Service
they are great. not a long wait. quality service. great customer service very knowlegeable, polite, respectful
by Pep Boys on 04/16/2026
Thank you for your wonderful feedback! We're glad to hear you had a great experience with minimal wait time and quality service. It's great to know our team provided knowledgeable, polite, and respectful customer service. We truly appreciate your support!
by 1999 TOYOTA CAMRY LE/XLE Owner on 03/31/2026Verified Service
I needed a flat tire repaired & didn't have an appointment. I was serviced professionally & the tire was repaired to my satisfaction.
by Pep Boys on 03/31/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2017 MERCEDES-BENZ GLC 300 4MATIC Owner on 03/13/2026Verified Service
Danny at Pep Boys is the best! This Pep Boys is one of the great ones, everyone is honest and helpful.
by Ari on 03/18/2026
Hi, thank you for the kind words. We will be sure to recognize our team members for their fantastic service!
by 2025 VOLKSWAGEN JETTA SE Owner on 02/23/2026Verified Service
Great service - it was a walk-in but they took care of me right away, great communication. Danny is amazing.
by Pep Boys on 02/23/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 02/19/2026Verified Service
Made an appointment, brought my car in, was out in 30 minutes, no problems. Couldn't have asked for anything better. I've been coming here since the 1980s.
by Pep Boys on 02/20/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2015 HYUNDAI SONATA SE Owner on 02/17/2026Verified Service
They incorrectly installed my headlight, so what should have been an hour-long job turned into several hours.
by Pep Boys on 03/05/2026
We are sorry for the poor experience and would like to hear more. Please reach out to us at pepsocial@pepboys.com.
by Joseph D. on 02/08/2026Verified Service
Had 2 new Front tires installed and balanced. Then Rotated front 2 tires to the back. They are only a few months old. Various insp.where done, All checked out Great except for R/S front outer tie rod which I will do soon.
by Pep Boys on 02/09/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Joseph!
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 02/07/2026Verified Service
I made an appointment on line, arrived a little early, and was out within a half-hour. I also received a coupon for a $20 discount. I've been serving my cars at this location since the 1980s.
by Pep Boys on 02/15/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2012 NISSAN ALTIMA 2.5/2.5 S Owner on 12/17/2025Verified Service
I was happy with the service. It was faster than last December's visit. I was very pleased with the comfortable waiting area. Last year was a long wait on plastic chairs. This year had very comfortable seating.
by Pep Boys on 12/18/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 TOYOTA PRIUS PRIME Owner on 12/09/2025Verified Service
They did a great job and hadgreat communication, however, it took a lot more time than I thought it would. I made an appointment thinking they would get me right in, but that wasn't the case.
by Pep Boys on 12/10/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2020 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner on 12/03/2025Verified Service
Although I made an Appointment for service, I still had to wait over an hour and half for my car to be serviced
by Pep Boys on 12/03/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 11/17/2025Verified Service
pep boys are great. anytime i go in for service i am always happy with the service. they go aove and beyond to please. the staff are great.
by Pep Boys on 11/17/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
1 - 20 of 427 results
Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Emissions Inspection
Exhaust & Muffler Service
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in Hicksville, NY?
Verified customers who visit Pep Boys in Hicksville, NY rate this business 4.4 out of 5 stars, with 427 reviews. 212 customers favorited this location.
How can I contact Pep Boys in Hicksville, NY?
To reach the service department at Pep Boys in Hicksville, NY, call (516) 822-7878
How can I schedule a service appointment with Pep Boys in Hicksville, NY?
