by 2019 TOYOTA AVALON XLE/XSE/LTD/TOUR Owner on 04/07/2026Verified Service
RIP OFF TRY TO PLAY ME LIKE A FIDDLE. WENT IN FOR AN INSPECTION AND FOUR NEW TIRES. I GET A CALL SAYING MY STRUT IS BLOWN OUT IN THE FRONT. SO I ASKED THE QUESTION IF MY STRUT WAS BLOWN OUT WHY WOULD YOU PERFORM AN ALIGNMENT. SHE REPLIED THAT HAS NOTHING TO DO WITH AN ALIGNMENT. IT HAS EVERYTHING TO DO WITH AN ALIGNMENT IT'S PART OF YOUR SUSPENSION. SO UNPROFESSIONAL ANYTHING TO MAKE A DOLLAR. THEY ARE THE WORST. NOT TO BE TRUSTED!!
by Pep Boys on 04/07/2026
Please accept our sincere apologies for the poor experience you've had. We've documented your concern under Case #319117 and have forwarded it to our Field Leadership Team for further review and follow-up. They will be reaching out to you directly to assist in resolving this matter.
If you do not hear from anyone within a reasonable time, please don't hesitate to reach back out to us by sending an email to pepsocial@pepboys.com or by contacting our Customer Relations department at 1-800-737-2697 (select options 1 3 2).
Thank you for your continued patience.
by 2018 DODGE DURANGO GT Owner on 08/05/2025Verified Service
Loved the service . Went in for an oil change and received a complimentary maintenance inspection. I just didn't like that I was in a rush and was there for 2 hrs with an appointment. . Glad I had a coupon because it would have been expensive. The lady at the front was very helpful . She told me about the $40 off coupon and had one for me to use
by Mariana on 08/05/2025
Hi, thank you for the positive rating! If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us at pepsocial@pepboys.com.
by 2017 VOLKSWAGEN GTI S Owner on 06/16/2025Verified Service
the tires I wanted were in stock and on sale. I was able to make my appointment same day. They advised a two hr wait, and I was there just over 2 hrs. They did everything as I asked. They have a waiting area and wifi. I was able to work while I was there. Staff was polite and respectful.
by Pep Boys on 06/16/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 TOYOTA HIGHLANDER LE/LE PLUS Owner on 03/01/2026Verified Service
The the service was good, however I scheduled an appointment for 10am there is absolutely no reason why I didn't get my vehicle back until after 6pm. That's more than obsurd. This place needs to work on their time managing.
by Pep Boys on 03/06/2026
We are sorry for your experience, and would like to make things right. Please send the details and your contact info to pepsocial@pepboys.com.
by 2020 SUBARU OUTBACK TOURING Owner on 01/29/2026Verified Service
My car battery died during a major snow storm, called our local pep boys, even though they were short staffed, Frank was able to get my car in for a new battery.
by Pep Boys on 01/29/2026
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2014 SUBARU OUTBACK 2.5I Owner on 11/19/2025Verified Service
Great job done on my car alignment and front tires change...
The front desk associate was quite professional and friendly. They notified me of the issues and the cost of repairs and obtained my permission before fixing them.
Thank you guys.
by Pep Boys on 11/19/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 SUBARU IMPREZA Owner on 08/11/2025Verified Service
Made a 10am appt. Didn't start my car until noon and finished at 1pm. Had to sit for 3 hours . There online appt policy is horrible.
by Pep Boys on 08/12/2025
I can imagine how upsetting this must be, and I'm sorry you've had to go through it. What you experienced isn't what we want for any of our customers. We've gone ahead and opened case#243697 so our team can look into it further and get this resolved. Thank you for bringing this to our attention.
by 2020 MITSUBISHI OUTLANDER SPORT SE/GT Owner on 08/09/2025Verified Service
It was courteous when you came in they explained everything to us down to how much it would cost us and we didn't have an appointment and they got us right in and out and I don't have any complaints.
by Pepboys on 08/09/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 DODGE DURANGO GT Owner on 08/08/2025Verified Service
Had an 1030 appointment to get brakes and rotors they do brake checks free of charge.
I was out by the time they said I should be 12:15. They also had a coupon for me to use that was $104 my off my total that helped out a lot. I will be returning.
by Pep Boys on 08/08/2025
Thanks for sharing your experience! We're glad to hear your appointment went smoothly and that the coupon helped. We look forward to seeing you again!
by Kimberly B. on 02/06/2023Verified Service
I went for an oil change. They drained both my oil and transmission fluid. They filled the oil and not the transmission fluid. I did not get far when the car started jerking and barely moving. I was able to get back to Pep Boys where they refilled the transmission fluid. I will NEVER go to another Pep Boys ever again.
by Pep Boys on 02/08/2023
We are so sorry your oil service did not go as planned. We would like to hear more about your experience if you are willing to talk with us. Please reach out to us via email at pepsocial@pepboys.com referencing Carfax, so we can find a solution. Thank you!
by 2011 BUICK REGAL CXL Owner on 11/28/2020Verified Service
Thankfully I was able to get service right away without an appointment. A really fowl odor has been coming from my vents. The rep suggested replacing the engine filter which I agreed to have done. Unfortunately I'm still smelling some odor.
I also had a nail in my tire which was repaired.
by 2017 HYUNDAI SANTA FE SPORT Owner on 03/25/2026Verified Service
In & out
Service good
Thank you
by Pep Boys on 03/25/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 03/16/2026Verified Service
All good. Everything was satisfactory
by Pep Boys on 03/16/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2015 FORD TAURUS SEL Owner on 03/07/2026Verified Service
Horrible customer service and too overpriced.
by Ari on 03/18/2026
Hello Jay, thank you for bringing this to our attention, and we sincerely apologize for your experience. We completely understand your frustration. What you described does not reflect the level of service or value we strive to provide.
Using the VIN information, we have documented Case #315379 and assigned it to our Field Leadership Team, who will be reaching out to assist you further. If you do not hear from anyone, please feel free to contact us by emailing pepsocial@pepboys.com or by calling our Customer Relations department at 1-800-737-2697 (options 1, 3, 2).
by 2017 FORD TAURUS LIMITED Owner on 02/11/2026Verified Service
Very friendly, honest and helpful!
by Pep Boys on 02/12/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2014 MERCEDES-BENZ E 350 4MATIC Owner on 01/13/2026Verified Service
We called the Pep boys call center who scheduled us for service at the Glenolden Pep boys location she was very nice and pleasant over the phone and made us feel comfortable that our service appointment was confirmed but when we got to the Glenoldon location the service rep at the desk told us that he did not see a scheduled appointment for us which caused confusion so in order for customers to avoid being disappointed when they gets to the service center there should be some sort of confirmation between the call center rep and the Glenolden service center rep
by Pep Boys on 01/14/2026
We're always happy to hear of a customer having a great experience at our store! We look forward to seeing you again!
by 2021 VOLKSWAGEN TIGUAN S Owner on 12/25/2025Verified Service
Service was excellent. Service desk and John the mechanic
by Pep Boys on 12/25/2025
Thank you for your 5 Star rating. We appreciate your busines.
by 2026 TESLA MODEL Y Owner on 12/11/2025Verified Service
Got me in and out very quickly and handle my vehicle well
by Pep Boys on 12/11/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by Linda M. on 12/11/2025Verified Service
They put a tire on my car. I'm happy about that . But the man said to me he had to jump my car to start & I should look into buying a batter. I had no trouble ever starting my car the battery is not that old & my car starts right up all the time I asked for a price I was giving a price just under 400,00 I don't believe My car needed a jump. That is what bothered me about Pepboys telling me my car needed a jump with my batter is only @ 2-3 years old with my car always starting right up. I recommend on putting a tire & balancing no problem there.
by Pep Boys on 12/11/2025
We're happy to hear you had a good experience Linda. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2017 LAND ROVER DISCOVERY SPORT HSE Owner on 11/17/2025Verified Service
The Communication of the staff..... Very nice and friendly and understanding.
by Pep Boys on 11/17/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Exhaust & Muffler Service
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
