by 2018 LEXUS NX 300H Owner on 10/31/2025Verified Service
The female manager was very courteous and considerate. It was getting close to closing time and she assured me that my set of tires will be installed. I was waiting for over 2 hours to get them installed. The only reason why I was patient was because of the sale on the tires ans free installation. The only thing that didn't reset was the TPMS. I had tried to reset it but wasn't resetting. I have to take it back to get it serviced.
by Pep Boys on 11/05/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2016 MAZDA CX-5 GRAND TOURING Owner on 09/16/2025Verified Service
Going there, I knew I'd overpay, but I was hoping they'd fix the brake problem. They didn't, but they lied about what else needed replacing and tried to make it seem better than it was. They have no clue what they're doing. The front desk staff is clueless, lies, and thinks anyone who comes in with a problem is clueless and can be bullied. I don't recommend this place to anyone, and I will never go there again.
by Ari on 09/16/2025
Hello, we're sorry that you didn't receive the five-star service you deserve at Pep Boys. We would like to hear more about your experience and how we can improve in the future. Please reach out to us at pepsocial@pepboys.com.
by 2022 HYUNDAI TUCSON SEL Owner on 08/14/2025Verified Service
They use the mfr guidelines to con you into getting work done that you may not need. My car is a 22 with 57000 miles. I bought it through Carmax with 50000. Carmax cleaned the car inside and out. Put in a new battery, spark plugs. Rotate the tires. In other words everything. I brought the car to pepboys for an inspection. They told me I needed $2500 worth of work. No way!!!!!
by Mariana on 08/14/2025
Hello Dennis, we're truly sorry for your recent experience. We've created Case #245074 and shared it with our Field Leadership Team so they can review the situation and provide you with the best possible solution.
If you don't hear from them within the next 48 hours, please follow up with us at pepsocial@pepboys.com or contact our Customer Relations Department at 1-800-737-2697 (options 1, 3, 2).
by 2012 DODGE JOURNEY CREW Owner on 07/18/2025Verified Service
They had my car for a week before it was even checked. Then i picked my car up & within hours it broke down again with them claiming thay dont know whats wrong. Then they were going to charge me over 1K to "fix the issue" I took it to another shop & it was fixed for way less and turns out it wasn't even what they had said it was.
by Pep Boys on 07/19/2025
Hi, this is Anne. I'm very sorry to hear about the experience you've had with your vehicle. We understand how frustrating it must have been to wait a week just to have your car looked at, only to have it break down again shortly afterand then be quoted over $1,000 for a repair that turned out to be inaccurate. Please know that we've documented your concerns under Case ID: 231096 and assigned it to our Field Leadership Team for further review. A member of the team will be reaching out to assist you directly. We truly appreciate your patience, and we apologize for the inconvenience this situation has caused.
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 04/19/2025Verified Service
I had a fantastic experience thanks to Carlos, who was both helpful and knowledgeable. I purchased four new tires, and they sound and feel great! The only drawback was the time it took; if you could reduce the wait to 45 minutes, you'd be unbeatable. Overall, it's a great place to do business!
by Pep Boys on 04/19/2025
We appreciate the 5-star rating!! Thank you for your business!
by 2019 VOLVO XC90 T6 MOMENTUM Owner on 03/02/2025Verified Service
Delivered on time. They are busy there so i would plan on leaving the vehicle and returning once completed. New automatic updates on progress are helpful. Price was as agreed and much lower than doing this at the dealership. Staff were friendly and helpful.
by Pep Boys on 03/03/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2017 VOLKSWAGEN GTI S/SE/AUTOBAHN/SPORT Owner on 12/12/2025Verified Service
They are easy to deal with and take time to explain all the issues with the car so that paying for the repairs is not so painful...
by Pep Boys on 12/12/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2009 KIA RONDO/LX/EX Owner on 12/04/2025Verified Service
The wait was very long even though I had an appointment.But once they saw me they were very good helpful in diagnosis of my problem.
by Pep Boys on 12/04/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2015 TOYOTA RAV4 XLE Owner on 11/28/2025Verified Service
Made a 8:30 AM appointment for tires replaced and oil change. Out within 2 hours. That's pretty quick. It's sometimes longer.
by Pep Boys on 11/28/2025
Thank you for your 4 Star rating. We appreciate your business.
by 2018 LEXUS NX 300H Owner on 11/12/2025Verified Service
Fixed and replaced my problem with my TPMS which 2 of them were not reading tire pressures. The only thing was the wait as usual.
by Pep Boys on 11/12/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2017 NISSAN ROGUE S/SV/SL Owner on 11/10/2025Verified Service
Joseph got me out the door from drop off within minutes. Props to the tech who worked on the car, for the first time after visiting I can confidently say that everything was done correctly and without hiccups or having to come back or follow up.
by Pep Boys on 11/11/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 11/07/2025Verified Service
Customer service was nonexistent at this location. It took almost two hours for them to do my inspection and when I asked the technician questions, he dismissed me and walked away. Go anywhere but here to service your vehicle.
by Pep Boys on 11/07/2025
We are sorry you didn't have a great experience and would like to hear more. Please email us at pepsocial@pepboys.com.
by 2010 LEXUS RX 350 Owner on 10/23/2025Verified Service
Service was easy and I appreciate that. The young man at the desk was very polite and soft spoken and told me want I needed to handle immediately on my car to cut some cost
by Pep Boys on 10/23/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2019 CHEVROLET COLORADO Owner on 10/21/2025Verified Service
Only improved service would have been to record we had replaced coolant the week prior rather that the service was denied
by Pep Boys on 10/21/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by Matt I. on 10/21/2025Verified Service
Said they patched the tire. Day later I needed to bring it in another shop. They found a nail in the tire.
by Pep Boys on 10/21/2025
Hello Matt, Thank you for the information, we have documented the Case ID: 285938 and have forwarded it to our Field Leadership team to contact you and assist you further. If you do not hear from anyone, please contact us by calling our Customer Service department at 1 (800) 737-2697. We apologize for the poor experience you have had. Thank you.
by 2021 INFINITI QX50 ESSENTIAL,SENSORY Owner on 08/29/2025Verified Service
Service was slow n a long wait time . They needto have more items in stock maybe service will be more quickly.
by Pep Boys on 08/29/2025
We sincerely apologize for the ongoing inconvenience and understand how frustrating this must be for you. We've documented your concern under Case #253746 and have forwarded it to our Field Leadership Team for further review and follow-up. They will be reaching out to you directly to assist in resolving this matter.
If you do not hear from anyone within a reasonable time, please don't hesitate to reach back out to us by sending an email to pepsocial@pepboys.com
or by contacting our Customer Relations department at 1-800-737-2697 (select options 1 3 2).
by 2016 HONDA CIVIC EX Owner on 08/08/2025Verified Service
Excellent job repairing tires or buy new tires and maintenance is excellent too whatever you need they do it
by Mariana on 08/08/2025
Thank you for the fantastic review! We're thrilled to know we're meeting your expectations. Feel free to schedule your next service with us at pepboys.com.
by 2011 VOLVO S60 T6 Owner on 08/01/2025Verified Service
I asked for an ac system evac and Pep Boys charged me for a diagnostic and recharge. They were willing to work down the price, but it's still way to much for a simple system evac, which is free at other shops.
by Pepboys on 08/02/2025
Hi this is Mae, thank you for bringing this to our attention. We're very sorry to hear about your recent experience, and we understand how frustrating this must have been especially as a returning customer who has trusted us with your vehicle over time. Please know that we've created a case under reference number 238606, and our team is actively reviewing the situation. Your feedback is important to us, and we're committed to addressing your concerns. If there's anything more you'd like to share, feel free to reach out to us at pepsocial@pepboys.com. We appreciate you taking the time to speak up.
by 2015 INFINITI QX60 Owner on 07/23/2025Verified Service
Your sign says free battery check and other things and I was charged 15.99 other than that job well done.
by Pep Boys on 07/23/2025
We appreciate your feedback and are glad you had a good experience. If there's any way we can make your next one outstanding, let us know at pepsocial@pepboys.com your input matters!
by 2017 VOLKSWAGEN GTI SPORT/SE/AUTOBAHN Owner on 07/10/2025Verified Service
Poor communication, poor scheduling system. No mention of what work was done and how it went. Was multiple hours later than promised.
by Pep Boys on 07/11/2025
I can imagine how upsetting this must be, and I'm sorry you've had to go through it. What you experienced isn't what we want for any of our customers. We've gone ahead and opened case#227144 so our team can look into it further and get this resolved. Thank you for bringing this to our attention.
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Service Information
Top Services Performed
Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Emissions Inspection
Exhaust & Muffler Service
Oil Change
Steering & Suspension
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.
What do verified customers think about Pep Boys in Brooklyn, NY? Verified customers who visit Pep Boys in Brooklyn, NY rate this business 4.2 out of 5 stars, with 696 reviews. 429 customers favorited this location.How can I contact Pep Boys in Brooklyn, NY? To reach the service department at Pep Boys in Brooklyn, NY, call (718) 596-2833How can I schedule a service appointment with Pep Boys in Brooklyn, NY? You can schedule a service appointment at Pep Boys in Brooklyn, NY through CARFAX.
