Pep Boys

4.7

Pep Boys

4.7
Service Open until 7:00 PM
Website

Ratings & Reviews

Overall Rating
4.7
115 Verified Reviews
5 Star
82%
4 Star
12%
3 Star
1%
2 Star
2%
1 Star
3%
Sort by: Most Helpful
Read reviews that mention
by 2017 FORD FUSION SE HYBRID Owner on 08/06/2025Verified Service
They quickly got on the repair of my TPMS and I was out in less than one hour. Thanks for the effort.
by Pep Boys on 08/07/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 01/11/2024Verified Service
Appt was booked for a Friday for a simple oil change. I turned up and was told someone had called in sick and I needed to rebook. I booked in the following Sunday at 10am. I got there at 9.50am and left the vehicle and was told 2 hrs it would be ready. I went back at 1.30 pm and it was still not ready. 2.15pm the vehicle was ready. Literally no point making appointments
by Pep Boys on 01/11/2024
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing google, so we can investigate further. Thank you.
by 2016 DODGE DURANGO LIMITED Owner on 05/11/2020Verified Service
Went to the one on Montclair a week earlier and was told my tires were fine and I was safe to travel. Tires continued loosing air so went to this store and they found nails in both tires and in fact had to replace an entire tire. Very pleased with my service as compared to Montclair location and telling me my tire was not compromised. Thank you.
by Pep Boys on 05/11/2020
We appreciate the 5 star rating!! Thank you for your business. Were happy we were able to deliver a great experience for you!
by 2003 LAND ROVER DISCOVERY II SE Owner on 03/12/2019Verified Service
Window was going to cost us $900 on a 2003 vehicle. PepBoys did not ask about used parts. Assistant manager was rude and short in explanations and answers to questions. Also had a headlight replaced, returned it because it was not working, then was told it was an electrical problem just a couple of weeks later. Not happy with management. Will be finding another service provider.
by Pep Boys on 03/13/2019
We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com and we will investigate further. Thank you.
by 2014 LEXUS LX 570 Owner on 12/07/2017Verified Service
I purchased replacement tires. The service included installation and balancing. Two of the four tires were under inflated and at least one is not balanced. The manager went out of his way to work with the tire manufacturer to get warranty coverage for me.
by 2016 DODGE CHARGER SXT Owner on 03/25/2026Verified Service
The customer care is superb! I highly recommend this service shop.
by Pep Boys on 03/25/2026
Thank you for the kind words! We're thrilled to hear you received superb customer care. We truly appreciate your recommendation and look forward to assisting you again in the future!
by 2017 CHEVROLET TRAVERSE LS Owner on 03/23/2026Verified Service
The manager was very sincere.
by Pep Boys on 03/23/2026
Thank you for your feedback! We're glad to hear that our manager came across as sincere. We appreciate you recognizing their dedication and look forward to serving you again!
by 2014 JEEP GRAND CHEROKEE SUMMIT Owner on 03/03/2026Verified Service
everything was great friendly service and prompt
by Pep Boys on 03/04/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2016 DODGE CHARGER SXT Owner on 02/16/2026Verified Service
The customer service was awesome!
by Pep Boys on 02/17/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2014 VOLKSWAGEN PASSAT SE Owner on 12/17/2025Verified Service
Excellent customer service!
by Pep Boys on 12/17/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 HYUNDAI PALISADE LIMITED Owner on 12/09/2025Verified Service
Quick efficient service. Excellent communication
by Pep Boys on 12/09/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2011 MERCEDES-BENZ GL450 4 MATIC Owner on 10/17/2025Verified Service
It was fine. I needed an oil change and Pep Boys was nearby. First time using them.
by Pepboys on 10/17/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 HYUNDAI SANTA FE SE Owner on 09/18/2025Verified Service
Fast turn around. Kept informed the whole time.
by Pep Boys on 09/19/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 KIA FORTE GT LINE Owner on 09/18/2025Verified Service
Got new tires. They were quick and very professional.
by Pep Boys on 09/18/2025
Thank you for your review! We're glad to hear you're happy with your new tires and that our team provided quick, professional service. We appreciate your support and look forward to serving you again!
by Nelson S. on 07/26/2025Verified Service
The service was good, but the employees will need more training regarding the services offered.
by Pep Boys on 07/26/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by 2022 HYUNDAI TUCSON SEL Owner on 07/25/2025Verified Service
The pricing was the best I could get and they got me in right away
by Pep Boys on 07/25/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2022 TOYOTA CAMRY XSE Owner on 07/11/2025Verified Service
Fast service at a reasonable price.
by Pep Boys on 07/12/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 07/01/2025Verified Service
Very professional and friendly staff
by Pep Boys on 07/01/2025
We're thrilled to hear you had such a great experience with us! Your support means the world, and we can't wait to welcome you back again soon.
by 2017 FORD FUSION SE HYBRID Owner on 06/22/2025Verified Service
Fast service, thanks very much.
by Pep Boys on 06/23/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2016 DODGE CHARGER SXT Owner on 05/31/2025Verified Service
The service agent was professional and friendly!
by Pep Boys on 06/01/2025
We love to hear stories like this about our team. Thank you for taking the time to write a review.
1 - 20 of 115 results

Service Information

Top Services Performed

Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.

  • Auto Maintenance
  • Battery Service
  • Brake Service
  • Check Engine Light Diagnosis
  • Oil Change
  • Steering & Suspension
  • Tire Rotation
  • Tire Service & Repair
  • Wheel Alignment

Top Makes Serviced

Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.

  • Chevrolet Services
    Chevrolet
  • Ford Services
    Ford
  • Honda Services
    Honda
  • Nissan Services
    Nissan
  • Toyota Services
    Toyota

About Us

Get In Touch
Service Information
Service: (205) 408-7501
Today: Open until 7:00 PM
Sunday
9:00 AM - 5:00 PM
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 7:00 PM

Frequently Asked Questions

What do verified customers think about Pep Boys in Birmingham, AL?
Verified customers who visit Pep Boys in Birmingham, AL rate this business 4.7 out of 5 stars, with 115 reviews. 46 customers favorited this location.
How can I contact Pep Boys in Birmingham, AL?
To reach the service department at Pep Boys in Birmingham, AL, call (205) 408-7501
How can I schedule a service appointment with Pep Boys in Birmingham, AL?
You can schedule a service appointment at Pep Boys in Birmingham, AL through CARFAX.