Pep Boys

4.6
Website

Ratings & Reviews

Overall Rating
4.6
131 Verified Reviews
5 Star
79%
4 Star
12%
3 Star
2%
2 Star
2%
1 Star
5%
Sort by: Most Helpful
Read reviews that mention
by 2005 MAZDA TRIBUTE S Owner on 04/17/2026Verified Service
First time to use them for an oil change. Had work done and gotten tires from them many time before. Will use them from now on. Always did good work and friendly people.
by Pep Boys on 04/18/2026
Thank you for your feedback! We're glad to hear your first oil change experience with us went well, and that you've consistently had good service and friendly interactions with our team. We truly appreciate your loyalty and look forward to continuing to take care of your vehicle in the future.
by 2005 CADILLAC STS Owner on 01/17/2026Verified Service
Car was running poorly- diagnosed- catalytic converters bad - replaced- run much better - quick service- good service
by Pep Boys on 01/17/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by Sandy T. on 12/29/2025Verified Service
Richard Manager ok but rich the assistance went out of his way to get me in put on new tire and oill chang I appreciate everything he did for me that's customer servive and thank you both
by Pep Boys on 12/30/2025
Thank you for the kind words, Sandy. We will be sure to recognize our employees for their fantastic service!
by 2021 TOYOTA RAV4 XLE PREMIUM Owner on 10/29/2025Verified Service
I went for State Inspection on a Sunday morning , and it was an amazing exprience. Time , price and service all were perfect.
by Pep Boys on 10/29/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2023 GMC CANYON AT4X Owner on 10/28/2025Verified Service
First time at Pep Boys. Great experience overall. Service performed in a timely manner and manager was very courteous.
by Pep Boys on 10/28/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 08/13/2025Verified Service
Liked the very professional and knowledgeable behind the counter technician/professionals who knew how to fix my issue and fixed it.
by Pep Boys on 08/13/2025
Thanks for the 5 stars! We're thrilled you had a great experience with us!
by 2012 FORD EDGE SEL Owner on 07/28/2025Verified Service
Experience was not bad was greeted & waiting in lobby not to bad experience process went by quickly must say. Wished they had sugar for my Coffee which they only provided creamer.
by Pep Boys on 07/28/2025
We truly appreciate the 5-star rating. It means a lot to us that you had a positive experience thank you for choosing us!
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 07/26/2025Verified Service
Fast Service, and finished earlier than projected. Friendly and very attentive attendant that I checked in with at Pep Boys on Research.
by Pep Boys on 07/26/2025
Thank you so much for the 5-star rating! We're so glad we could make your experience a great one hope to see you again soon!
by 2009 MAZDA B2300 Owner on 11/14/2023Verified Service
Excellent service, since you cross the door the receptionist is very friendly and cordial!!! The professional mechanic explained very clearly what I needed on the breaks , even when I was there for another service. I am totally happy with the service at these location.
by Pep Boys on 11/14/2023
Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!
by 2012 NISSAN CUBE BASE/S/SL/KROM Owner on 07/24/2023Verified Service
I have a verified leak in my AC system. This shop took 2 hours to ignore me trying to explain that. They refilled the system with Freon, which bled out of my vehicles system almost immediately. Joke of a shop. Joke of a chain. My mistake was giving them a chance. Do not give them your money.
by Pep Boys on 07/24/2023
We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to pepsocial@pepboys.com referencing (CarFax Review), so we can investigate further. Thank you.
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 05/04/2026Verified Service
Wonderful customer service. Fast and accurate.
by Pep Boys on 05/04/2026
Thank you for your kind feedback! We're glad to hear you received wonderful customer service and that everything was handled quickly and accurately. We appreciate you choosing us and look forward to helping you again!
by Darryl L. on 02/09/2026Verified Service
They started working on my vehicle at the reserved time slot.
by Pep Boys on 02/09/2026
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Darryl!
by 2016 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 12/05/2025Verified Service
Extremely expensive but good service.
by Pep Boys on 12/05/2025
We're happy to hear you had a good experience. If there is anyway we can make your next visit a five star experience, please reach out to us at pepsocial@pepboys.com.
by Shreyas S. on 11/09/2025Verified Service
Good job. Honest repair suggestions
by Pep Boys on 11/11/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon Shreyas!
by 2011 HONDA CR-V EXL Owner on 10/29/2025Verified Service
Honest assessment of needed services and very good pricing. Honda dealership quoted $900 for a front brake job for new pads and rotors. Pep Boys said the rotors are good and did the job for $270 which included new brake fluid. Also, had an issue with TPMS light on and Honda dealership said all 4 tire sensors are bad and need to be replaced and reprogrammed at a cost of $800. Pep Boys said all sensors are good and no cost for the diagnosis.
by Pep Boys on 10/30/2025
We're so glad to hear you had a positive experience and received an honest, fair assessment from our team! It's great to know we could help you save while providing the right solutions for your vehicle. We truly appreciate you sharing your feedback!
by 2017 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 09/17/2025Verified Service
Prompt courteous service. Needed state vehicle inspection.
by Ari on 09/18/2025
Hi, thank you for the positive rating! If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us at pepsocial@pepboys.com.
by 2011 FORD F150 SUPERCREW Owner on 09/15/2025Verified Service
Pep boys was friendly and very respectful and honest and work was done in a timely manner
by Pep Boys on 09/15/2025
Thank you for sharing your experience! We're happy to hear that our team was friendly, respectful, and honest, and that your service was completed in a timely manner. We appreciate your trust and look forward to serving you again.
by 2018 FORD ESCAPE SE Owner on 08/11/2025Verified Service
Easily made an appointment online. Service was fast & accurate.
by Pep Boys on 08/12/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
by 2019 HONDA ACCORD LX Owner on 07/15/2025Verified Service
They did great. Despite getting a few walking they accepted everyone on a Sunday.
by Pep Boys on 07/15/2025
Thank you for the kind words. We will be sure to recognize our employees for their fantastic service!
by 2011 CHEVROLET SILVERADO K1500 LT Owner on 06/28/2025Verified Service
Very helpful. Stopped later in the evening and helped me out right away.
by Pep Boys on 06/29/2025
We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!
1 - 20 of 131 results

Service Information

Top Services Performed

Based on CARFAX Service History, Pep Boys specializes in these services, in addition to many others.

  • Auto Maintenance
  • Battery Service
  • Brake Service
  • Check Engine Light Diagnosis
  • Oil Change
  • Steering & Suspension
  • Tire Service & Repair
  • Wheel Alignment

Top Makes Serviced

Based on CARFAX Service History, Pep Boys specializes in these makes, in addition to many others.

  • Chevrolet Services
    Chevrolet
  • Ford Services
    Ford
  • Honda Services
    Honda
  • Nissan Services
    Nissan
  • Toyota Services
    Toyota

About Us

Get In Touch
Service Information
Service: (512) 339-1144
Today: Closed until 7:00 AM
Sunday
9:00 AM - 5:00 PM
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 7:00 PM

Frequently Asked Questions

What do verified customers think about Pep Boys in Austin, TX?
Verified customers who visit Pep Boys in Austin, TX rate this business 4.6 out of 5 stars, with 131 reviews. 66 customers favorited this location.
How can I contact Pep Boys in Austin, TX?
To reach the service department at Pep Boys in Austin, TX, call (512) 339-1144
How can I schedule a service appointment with Pep Boys in Austin, TX?
You can schedule a service appointment at Pep Boys in Austin, TX through CARFAX.