by 2024 HONDA HR-V LX Owner on 12/13/2025Verified Service
THE CAR HAD TO BE JUMP TO GET OFF THE LOT, NEXT DAY WOULDN'T START HAD TO CALL AAA, TO GO BACK TO DEALERSHIP, PLUS THE SALESMAN LOCKED THE 2ND KEY IN HIS LOCKER, THE CARPET IN THE CAR IS BLACK THE CAR MATS ARE GREY, THEY DO NOT BELONG TO THIS CAR, ALONG WITH WROTE A CHECK FROM NAVY FED CREDIT SINCE DEALERSHIP NOT AFFILIATED WITH FED CREDIT UNION HAD TO WAIT FOUR DAYS TO CHECK TO CLEAR
by Yeswal@ucla E. on 11/27/2025Verified Purchase
I had a wonderful experience working with Sammy and Jaime. My only tip is make sure you review your contact in detail before signing since Jimmy made some errors on ours and we had to redo it. Otherwise management was great. I used my own financing bank and had no issues with that.
by owner on 11/27/2025
Thank you for sharing your experience with us at Penske Honda Ontario. We appreciate your feedback about the contract details and will pass it along to our team. We're glad to hear your financing and management went smoothly.
by 2013 HONDA CR-V EXL Owner on 11/17/2025Verified Service
Very easy to make an appointment to have my car serviced. Service technician Ken Okimoto was very helpful and professional when dropping off and picking up my car. Service was done in a timely manner, and Ken went over everything that was done, and pointed out issues I should be aware of going forward. Very pleasant interaction.
by owner on 11/17/2025
Thank you for sharing your experience with our service team at Penske Honda Ontario. We're glad to hear the appointment process and service met your expectations. We appreciate your feedback.
by 2011 HONDA ACCORD EX-L Owner on 11/10/2025Verified Service
Would I like the most about Penske Honda Of Ontario is my service guy, Derek Poon. He's super informative and takes good care of me as a client. The service department got my car in and out quickly, and I was advised, not pushed, as traditional services that were available.
by owner on 11/10/2025
We appreciate your kind words about our service team at Penske Honda Ontario. It's good to know you felt informed and well cared for during your visit. Thank you for sharing your experience.
by 2017 HONDA ACCORD SPORT Owner on 10/27/2025Verified Service
Service experience was great.
Greeted by the service advisor Ken Okimoto, he got all the information and got my vehicle into the service. Ken gave me a price and a time frame of completion. The service area is clean and has complimentary coffee machines. Vehicle was completed under the estimated time. Service was great.
by owner on 10/27/2025
Thank you for highlighting your service experience with Penske Honda Ontario. We appreciate your feedback about our service area and timely vehicle care. Your satisfaction is important to our team.
by 2017 HONDA PILOT EXL Owner on 09/30/2025Verified Service
Derek Poon the Service Representative went Above n Beyond to accommodate me with my issue in connection with my damaged left front side tire. I purchased the tire from Penske Honda and it is still under warranty He contacted the Bridgestone company and resort have my damaged tire replaced. I am so grateful for this and Derek's commitment to deliver such great customer service.
by owner on 09/30/2025
We appreciate your feedback and are glad to hear about your positive experience with our team. We're pleased that Derek was able to assist you effectively with replacing your damaged tire. Thank you for choosing Penske Honda Ontario for your service needs.
by 2019 HONDA CR-V EX Owner on 09/15/2025Verified Service
I went down for three factory recalls and they told me that they could do them all in one day and when I got there, they said they can only do one because they have to order the other two parts but other than that customer service and everything was great
by owner on 10/07/2025
Hello, your feedback is important to us here at Penske Honda Ontario, and I would appreciate the opportunity to speak with you to address your review regarding recalls. Please reach out to me directly. -Thank you, Kris Kratky, General Manager, Penske Honda Ontario, kkratky@socalpenske.com
by Stevesfishing26@gmail C. on 09/15/2025Verified Purchase
I bought a used vehicle from them and never again. The communication skills of numerous staff members was horrible. They said a test drive on the freeway was against dealership policy. Yet you cannot return the car once you drive it off the lot. There are not enough characters remaining to list all my complaints.
by owner on 09/15/2025
Hello. Your feedback is important to us here at Penske Honda Ontario. I would appreciate the opportunity to speak with you to address your feedback about your recent car-buying experience with our Sales Team regarding the communication after the purchase of your vehicle and the details of the return policy. Please reach out to me directly. Thank you, Kris Kratky, General Manager, Penske Honda Ontario, (909) 974-3811, kkratky@socalpenske.com
by Talan B. on 09/14/2025Verified Service
Fred was attentive and listen to why I came. He even offered a car wash which made things all that much better. I do like the tie I spent there in Ontario Honda. Kinda wish the mechanics come out to talk to us customers directly vs going thru a 3rd person like the service agent.
by owner on 09/14/2025
Thank you for sharing your experience with us at Penske Honda Ontario! We're glad you enjoyed the visit and appreciate your feedback about our service process.
by 2007 HONDA ODYSSEY EXL Owner on 08/08/2025Verified Service
Bad experience. Advisor didn't listen to reason for appt. (Brakes) and waited 4hrs on a slow day for a diagnosis I didn't ask for just to be told nothing has been done to my car. Then it was going to be another 45 mins for my brakes which is the purpose of the appt.
by owner on 08/09/2025
Hello. Your feedback is important to us, and I would appreciate the opportunity to speak with you about the time taken for your recent appointment with our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Kris Kratky, General Manager, Penske Honda Ontario, (909) 974-3811, kkratky@socalpenske.com
by 2019 HONDA CR-V EXL Owner on 08/04/2025Verified Service
I had an A1 service on my Honda and everything was very good.
I was also purchasing tires from Honda as we were close to needing and would sooner get everything done at one place and price was pretty good but they were missing one tire and I had a tight schedule so they loaned me a car to take care of my schedule and i went back the next morning and everything was ready at 7:00am for me.
by owner on 08/04/2025
We appreciate your understanding and are pleased to hear that our team could assist you with both the A1 service and tire purchase. Thanks for choosing Penske Honda Ontario, and take care.
by 2024 HONDA CR-V SPORT-L Owner on 07/22/2025Verified Service
The people were kind and attentive when they were helping me. But I never got the call my car was done and ready for pickup even though I had confirmed my number when I dropped off my car. When I went into the service department to see if my car was done no one would help me. I finally had to go around to a desk and ask to be helped.
by owner on 07/22/2025
Hello. We are glad to learn about the attentive and kind experience you had with our Service Team. However, I would appreciate the opportunity to speak with you about the level of communication you received regarding the status of your vehicle. Please reach out to me directly. Thank you. Kris Kratky, General Manager, Penske Honda Ontario, (909) 974-3811, kkratky@socalpenske.com
by 2024 HONDA HR-V LX Shopper on 07/21/2025Verified Purchase
My experience was great. Frank and his team were fantastic. Questions answered making sure I understood what was going to transpire. Had questions after purchase and Frank was patient and answered my questions. Hector printed my info paper vs flash drive which was appreciated. Kudos to Penske Honda Ontario!!
by owner on 07/22/2025
We're truly pleased you had a positive experience with our team at Penske Honda Ontario. It's great to know they took such good care of you and your questions were handled thoughtfully. Your feedback is valued, thank you for sharing it with us.
by 2012 HONDA CR-V EX Owner on 07/06/2025Verified Service
Love the employees and the interaction. The Service Advisor, Derek, was awesome in explaning all that needed to be completed, how it became that way, and length of time to return my vehicle in good order. Even the service tech drove with me to help understand the issue I was having. As always, the pricing was more than I cared for, but sometimes it hurts to get things fixed right
by owner on 07/06/2025
We're pleased to hear you found our team's explanations helpful at Penske Honda Ontario. It's important to us that customers understand the work being done on their vehicles. Should there be any other issues or concerns, we'd be glad to address them with you directly.
by 2016 HONDA ACCORD SPORT Owner on 03/30/2025Verified Service
When you pull up they discuss all your options that you're coming for and no need to go to the desk. They service you for an iPad. Everything's pretty smooth and simple Appointment is supposed to be faster. I was there approximately one hour for an oil change.
by Penske Honda Ontario on 03/30/2025
We're glad you found the service smooth and simple with our process at Penske Honda Ontario. Thanks for your feedback about the timing, we appreciate you sharing your thoughts.
by 2014 HONDA ODYSSEY EXL Owner on 03/30/2025Verified Service
Honest service advisor. Understand the value of your money, applied on going service promotion without asking him. They earned my trust again because of their service advisors especially to Fred Wilson. Please take care of your service advisor. I hope Fred get some incentives of doing your job. I cannot forget what you did to my car, busted bulb replaced without charging me. I didn't asked for that to be replace but they did.
by Penske Honda Ontario on 03/30/2025
We're glad to hear about your positive experience with our team at Penske Honda Ontario. It's wonderful that you trust us for your car servicing needs, and we're grateful for your feedback. Thank you for sharing this with us.
by 2021 HONDA ACCORD SPORT Owner on 03/27/2025Verified Service
I went in to check on a window channel and to get some primer spots touched up. I have to return to meet with the body shop specialist to do the touch ups but the techs weren't able to find an issue with the window channel. I'll have to live with the air noise seeping through the cracks.
by Penske Honda Ontario on 03/27/2025
Thank you for your feedback. We encourage you to reach out if the air noise becomes too disruptive. Our team at Penske Honda Ontario values your input and is here to assist further as needed.
by 2022 HONDA HR-V EX Owner on 03/24/2025Verified Service
The next day, my battery died. I was informed that my battery had been tested, but it was not. It was actually corroded with acid. At the very least, I expect the services you claim to have performed to be completed as stated in the service report. I will be taking my business elsewhere, as I no longer trust Penske to do the job I am paying them for!
by Penske Honda Ontario on 03/25/2025
Hello. I would like to learn more about your recent experience with our Service Department regarding the battery service of your vehicle. We pride ourselves on the high-quality standards we maintain here at Penske Honda Ontario and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Kris Kratky, General Manager, Penske Honda Ontario, (909) 974-3811, kkratky@socalpenske.com
by 2005 HONDA CIVIC DX VP Owner on 03/18/2025Verified Service
Excellent experience! I really trust Penske Honda Ontario with my 2005 Civic. I've been going there for 3 years now. The service advisor Gia Bravo was particularly friendly and helpful and carefully went through all the different suggested services, their prices, and their relative priority. I would definitely recommend Penske Honda Ontario.
by Penske Honda Ontario on 03/19/2025
We're glad to hear you trust us with your 2005 Civic and recommend us. Our team appreciates your loyalty over the past three years. Thanks for sharing your experience with Penske Honda Ontario.
by 2019 HONDA CIVIC SI Owner on 02/12/2025Verified Service
It took me 4 attempts to get my recall serviced. After waiting three months and finally, on the fourth try, they finally took it in. I had to go early in the morning or they wanna take it in. I got it back and my dash cam was disconnected, which I thought that's not the right to disconnect my camera, I wasn't happy
by Penske Honda Ontario on 06/08/2025
Hello, I apologize for any inconvenience regarding the wait time you experienced for the recall. We are experiencing longer than normal wait times to get them completed. I also want to apologize if my service team did not explain our dashcam policy to you. We do require that customers unplug their dashcams while our technicians perform work on vehicles, this is to protect the technician's privacy. We hope this explains why your dashcam was unplugged during your service visit. If you have any additional questions or comments, please feel free to reach out to me at 909-974-3811 or at kkratky@socalpenske.com Kind regards, Kris Kratky General Manager
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Service Information
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14,675 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Penske Honda Ontario specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Penske Honda Ontario specializes in these makes, in addition to many others.
What do verified customers think about Penske Honda Ontario in Ontario, CA? Verified customers who visit Penske Honda Ontario in Ontario, CA rate this business 4.7 out of 5 stars, with 1,675 reviews. 14,675 customers favorited this location.How can I contact Penske Honda Ontario in Ontario, CA? To reach the sales team at Penske Honda Ontario in Ontario, CA, call (909) 255-3598. To reach the service department, call (909) 403-7896How can I schedule a service appointment with Penske Honda Ontario in Ontario, CA? You can schedule a service appointment at Penske Honda Ontario in Ontario, CA through CARFAX.Are there any service coupons available for Penske Honda Ontario in Ontario, CA? Yes, there is currently a for this location.Does Penske Honda Ontario in Ontario, CA have a service center? Yes, Penske Honda Ontario in Ontario, CA does have a service center. You can contact the service department at (909) 403-7896.
