by 2017 MINI COOPER S CLUBMAN Shopper on 09/24/2025Verified Purchase
Really great experience. A warranty that was advertised did not actually come with the vehicle, so that was a bummer, but not a deal breaker. I would buy a car from this dealership again.
by Passport Toyota on 09/30/2025
Thank you for choosing Passport Toyota and sharing your experience with our team! We apologize for any confusion regarding the warranty, and we appreciate your understanding. We look forward to serving you again!
by 2023 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 09/19/2025Verified Service
Chris P was very polite, professional and very welcoming. He kept me informed of all the details and my wait time was excellent. Even though it was raining my SUV was still given a car wash. Thank you Chris for your good Customer Service.
by Passport Toyota on 09/19/2025
Thank you for highlighting Chris' outstanding service! We are thrilled to hear he made your experience smooth and stress-free. We appreciate your trust in Passport Toyota! Safe travels!
by 2020 TOYOTA COROLLA LE Owner on 09/17/2025Verified Service
The service was timely and thorough. I appreciate the emails that provide updates on the progress of service and any recommendations. The service provided was great!
by Passport Toyota on 09/17/2025
Thank you for the great review! We're glad you felt well-informed and supported throughout the process. We truly appreciate your feedback and we hope to see you again at Passport Toyota!
by 2015 TOYOTA RAV4 LTD Owner on 09/11/2025Verified Service
They performed work on my vehicle without my permission and the that was done caused my transmission to fail.
by 2012 TOYOTA CAMRY/SE/LE/XLE Owner on 09/11/2025Verified Service
I asked for the tire light to check and was told I didn't get that when asked for which services I would like. I believe it was part of the tire service I was getting.
by Passport Toyota on 09/25/2025
I'm sorry to hear that your tire light check wasn't addressed as expected. We want our services to be thorough and accommodating, so this is something we need to look into. Please feel free to give me a call so we can better understand what happened and ensure all of your needs are met moving forward. Thank you,
D'Angelo Cates, Service Manager - 301-702-6515
by Ellen B. on 09/10/2025Verified Service
They had my car from 9am to 1pm, three different people drove the car and still they were unable to tell me what is wrong it!
by Passport Toyota on 09/25/2025
Ellen, I apologize for the inconvenience you experienced. It's our goal to provide timely and accurate service, so I'm disappointed we fell short in communicating what was wrong with your vehicle. If you would be willing to discuss this further or bring your car back in, please don't hesitate to contact me.
Thank you,
D'Angelo Cates - Service Manager
Dangelo.Cates@PassportAuto.com
by 2018 TOYOTA RAV4 LE Owner on 09/10/2025Verified Service
I liked that my Service didn't take all day long for a change. I was only getting an oil change and a recall done.
by Passport Toyota on 09/10/2025
We're happy to hear you were in and out in no time! Thank you for choosing Passport Toyota and for sharing your experience. See you next time!
by 2015 TOYOTA RAV4 LTD Owner on 09/09/2025Verified Service
The representative I believe his name is Lamont, was extremely helpful, polite, and friendly. I didn't like that I needed to buy a new tire but he made it less painful
by Passport Toyota on 09/09/2025
We're happy to hear Lamont made your experience a breeze, even with unexpected costs. Thank you for choosing Passport Toyota!
by 2024 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 09/03/2025Verified Service
This experience was wonderful, unfortunately the visit after ended up in damages to my car. I can not recommend this shop in good faith.
by 2022 TOYOTA RAV4 LE Owner on 08/30/2025Verified Service
I like and appreciate your high quality maintenance service and your employees ability and dedication.
by Passport Toyota on 08/30/2025
Thank you for your business and your five-star review of Passport Toyota! Your feedback is deeply appreciated by our team.
by 2014 TOYOTA VENZA LE/XLE/LIMITED Owner on 08/28/2025Verified Service
I have been coming for years and the customer service is exceptional. They take very good care of my car.
by Passport Toyota on 08/28/2025
Thank you for your review! We appreciate your business and look forward to helping you again at Passport Toyota!
by 2018 TOYOTA AVALON XLE/PLU/PRE/TOR/LT Owner on 08/21/2025Verified Service
Short wait time. Clean facility. Was kept informed.The tech kept me up to date on my repair time. The 21 point inspection sheet told me what repairs needed to be done.
by Passport Toyota on 08/21/2025
Thanks for sharing your positive experience with us! We're glad you found our facility clean and efficient at Passport Toyota. Safe travels ahead!
by 2022 TOYOTA HIGHLANDER HYBRID PLATINU Owner on 08/19/2025Verified Service
Their service department is fast, attentive and courteous. When they deliver your vehicle back to you, it has been freshly washed as a courtesy.
by Passport Toyota on 08/19/2025
Thank you for the five-star review of Passport Toyota! It's fantastic to hear that you completely trust our team. See you next time!
by 2009 TOYOTA RAV4 LTD Owner on 08/19/2025Verified Service
New Tires were mounted, however I was disappointed that try did not wipe off the tire or put any treatment on the tires or even wipe the rims.
by Passport Toyota on 08/31/2025
Thank you for sharing your feedback. We aim to provide a thorough service, and we will share this feedback with our team to improve.
by 2013 LEXUS ES 350 Owner on 08/16/2025Verified Service
Technician knew his responsibility to the customer in fact quiet smart. Took me through all steps concerning my vehicle.
by Passport Toyota on 08/20/2025
It's great to hear that the technician was knowledgeable and thorough in explaining everything about your vehicle. If there's anything else we can assist you with or if you have further questions, please feel free to reach out. Thank you.
by 2014 TOYOTA CAMRY L/SE/LE/XLE Owner on 08/16/2025Verified Service
They always take care of my car very well and are honest about what work is really needed and what can wait for a later date.
by Passport Toyota on 08/18/2025
We appreciate your feedback on our trustworthy and attentive service team! We are grateful for your business and we hope to see you again at Passport Toyota!
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 08/14/2025Verified Service
Justin and Ira were great in the Collusion Center. However, Toyota Service center was very poor. DeAngelo and his team treated me horrible.
by Passport Toyota on 08/14/2025
Thank you for sharing your feedback with us. While it's great to hear about your positive experience with Justin and Ira, we're sorry to hear you were disappointed with our service team. Please don't hesitate to contact us directly so we can work out any issues. Thank you, Passport Toyota.
by 2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner on 08/14/2025Verified Service
Everything was great, no issues. The service representative explained what service was needed. The got my SUV back at a reasonable time.
by Passport Toyota on 08/14/2025
Thank you for choosing Passport Toyota and for sharing your experience with our team. We are glad that everything went smoothly. See you next time!
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 08/13/2025Verified Service
Took car in because the washer system for the front window was not working. I thought the wipers might need replacing. They determined that we just needed a fuse replacement. Great job!
by Passport Toyota on 08/13/2025
We are so happy we could fix your issue quickly and correctly. Thank you for choosing Passport Toyota and for sharing your support for our team!
by 2017 TOYOTA RAV4 LE Owner on 08/13/2025Verified Service
Good service and great job.The building is very clean and they really take care of customers like free coffee.
by Passport Toyota on 08/13/2025
We're glad to hear you enjoyed the service and felt well taken care of at Passport Toyota. Thanks for highlighting our clean facilities and amenities. See you next time!
