by 2016 VOLVO XC90 T6 Owner on 01/20/2026Verified Service
Service as simple as a Button Press
Thriftiness, honesty, and courtesy are only three of the qualities that define Parkway Volvo and distinguish their organization from others. From setting the appointment to delivering my serviced vehicle, working with these folks was as simple as starting the engine.
by 2020 SUBARU FORESTER TOURING Owner on 12/26/2025Verified Service
Had a check engine, and some other warning,ights pop up on the dash. We were heading north for Christmas. Stopped in to have it checked. They were busy,but were able to squeeze us into the schedule. They found , and repaired the issue. We're were able to get back on the road. They really saved our Christmas.
by 2023 SUBARU OUTBACK LIMITED Owner on 12/19/2025Verified Service
I have to admit the labor charge of around 500.00 dollars for the one hour really blew me away. My car was in for 30k service. Pretty outrageous. Probably find some else to service my car. Would not recommend getting your car serviced at your facility!!
by 2016 HYUNDAI SONATA SPORT/LIMITED Owner on 12/15/2025Verified Service
It does not matter what I feel. Last time I wrote you that I was very unhappy about the added 3% if I pay with my credit card and you totally ignore my comments. I am happy with the service but not with the administration who does not care for their customers in this time of hardship for all.
by 2025 SUBARU OUTBACK LIMITED Owner on 11/21/2025Verified Service
Our service advisor was friendly and polite. The work scheduled to be done to my Outback only required a few minutes (replace A pillar trim), and because he knew my wife and I had no desire to spend hours at the dealership waiting, he bumped us up in line and we were out the door in less than an hour. This was MUCH appreciated.
by 2025 SUBARU CROSSTREK LIMITED Owner on 11/07/2025Verified Service
Excellent! My car needed a new tire, however, the tire wasn't available the same day. I was going on vacation for 6 days and Parkway Subaru gave me a loner car for the entire time. I have owned many cars in my 78 years and this is the best service I have received from any dealership. George and Evan, in the service department are an asset to Parkway of Wilmington.
by 2014 HYUNDAI EQUUS SIGNATURE/ULTIMATE Owner on 11/06/2025Verified Service
Got our vehicle back and discovered it had been significantly damaged in the rear panel of the trunk. (Along with glue residue from what appeared to be an attempted repair to cover this up).
Our Svc advisor was unaware that the car had been damaged, but he has ordered new panel & painting etc.
by 2025 HYUNDAI TUCSON LIMITED Owner on 10/29/2025Verified Service
Ver short wait. 8000-mile service was done in less than an hour.
Maybe just me, but there should be better signage for first time users as to where the service entrance is. I had to go around the building twice before I noticed the sign above the door.
by 2024 HYUNDAI PALISADE CALLIGRAPHY/CALL Shopper on 10/15/2025Verified Purchase
The salesperson was fantastic!!! He was patient, wasn't pushy and had all the answers!!! Hyundai is a car I have had several times and the vehicle and service from parkway Hyundai has always been top notch which is why I came back with my wife and mother who both got cars.thank you.
by 2019 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 10/11/2025Verified Service
Really liked excellent service and information provided by Bray Jacobs. she went over maintance list including information about our tires. she answered all our questions and let us know there was a sale on tires. She was very professional . Sheron Morris
by 2025 HYUNDAI SANTA FE CALLIGRAPHY Owner on 10/06/2025Verified Service
Very satisfied with this first service appointment for Santa Fe Hybrid. Parkway staff quickly got me registered, and comfortable in the customer lounge. The service was completed within the timeframe promised, and receipt was accurate with explanations of services performed. Friendly and professional staff.
by 2024 HYUNDAI SANTA FE SE Owner on 09/13/2025Verified Service
Was met at my vehicle upon driving into the bay, walked over to the service technician desk and immediately discussed the requested services. Then the technician walked me to the waiting area. The vehicle was serviced and washed/cleaned upon return. Nice process and would recommend.
by 2019 SUBARU ASCENT TOURING Shopper on 09/12/2025Verified Purchase
I like the car a lot. The salesman was very friendly, but didn't do what he said he would. So when I picked up the car, he had to get a temporary tag & call my insurance company. The day I signed to buy the car, I asked about plates & insurance. He said he would take care of that for me.
by 2020 HYUNDAI KONA ULTIMATE Owner on 09/10/2025Verified Service
The whole experience was a nightmare. First when we showed up they didn't have a rental car. Then they had my car for 12 days no call to let me know anything. I had to call them and they never had an answer for me. I then show up to pick up my car 12 days later and I'm accused of smoking in the rental car. I don't smoke. The car still does the same thing so no I'm not happy.
by 2022 VOLVO XC60 B5 INSCRIPTION Owner on 09/09/2025Verified Service
Helen is always on top of her game and makes coming to get your vehicle serviced a pleasure. As good of auto service as I've ever received. This service department is "Top Shelf" in my book and the guys working on my vehicle communicate clearly on their videos.
by 2021 SUBARU OUTBACK TOURING Owner on 09/06/2025Verified Service
Requested a state inspection but only did the safety update and did not get the state inspection form with my paperwork
Had to make a second trip to dealer to get the state inspection form so I cold renew my registration. It required a second trip to DMV to get my registration as DMV said it had not been inspected
by 2024 VOLVO XC90 ULTIMATE Owner on 09/04/2025Verified Service
The employees in the service dept were wonderful as always. Eddie is very knowledgeable and focused on customer service.The waiting area is the best I've ever seen. Coffee, snacks, and television in every direction.
It was the same next door when we owned a Subaru.
by 2024 SUBARU OUTBACK TOURING Owner on 09/03/2025Verified Service
This is the dealership where I purchased my vehicle, and that process was top notch as has been every service visit, only normal expected routine service, that has followed the initial purchase. I love how warm and welcoming all the people at the dealership are, the quality of their service and the vehicle and MySubaru App. It all fits so seamlessly together and leaves me with a comforted feeling emotionally and mentally! ;)
by 2024 HYUNDAI PALISADE LIMITED Owner on 08/24/2025Verified Service
I was a half hour esrly but they took me right in escorted me to the lounge waiting area and made sure I was comfortable till my vehicle was ready.
When the car was finished the young man came and got me and said everything was good and I didn't need anything extra done in this visit.
by 2023 HYUNDAI SANTA FE XRT Owner on 08/14/2025Verified Service
We drove 45 miles to pick the car back up and within 30 seconds we knew the probelm.was not fixed. Had to leave it there. Then the found the problem. The problem was always there. So they wasted our time and gas whennthey should have fixed it right the first time.
