by 2017 MAZDA CX-5 GRAND TOURING Owner on 09/07/2025Verified Service
The video detailing the inspection of the vehicle. Excellent customer service & necessary repairs.
by 2023 MAZDA CX-5 PREFERRED Owner on 09/05/2025Verified Service
They claimed they have performed the Tire Rotation service but in fact they didn't do so.
by Russell Wells on 09/08/2025
We offered to either refund your money or rotate the tires for you, and you chose to proceed with the refund. As we mentioned back in July, after reviewing the security footage and confirming that the technician did not rotate your tires, we took immediate action and terminated that employee. This does not reflect our standards, and we do not conduct business in that manner.
by 2020 MAZDA CX-30 PREFERRED Owner on 08/23/2025Verified Service
Very dissatisfied with the outcome of my recent service appointment on 7/20/25. I scheduled a 12:30pm appointment around my work schedule. Received a call @ 4:30 telling me the technician stated that my A/C was blowing hot air, which I mentioned to the advisor up front. I then asked about the status of my brake service, the advisor said they hadn't started on the vehicle. What is the purpose of scheduling an appointment if this will be the process. I was told they would do a walk -around A/C check? What is that? Why wasn't I given any options ( up front) for my AC next steps? I picked up my car just after 6pm. This is my 2nd Mazda Purchase at Parkway Mazda. I've been a customer since 2016.
Now I will have to find AC service elsewhere.Very disappointed. UltimatelyYou want to feel like you can count on and trust your dealership services.
by 2024 MAZDA CX-50 PREMIUM Owner on 08/17/2025Verified Service
Roy always takes great care of me. He's the best!
by 2024 MAZDA CX-5 PREFERRED Owner on 08/16/2025Verified Service
Service is great. Very professional and personal at the same time.
by 2024 KIA SPORTAGE SX PRESTIGE Owner on 08/08/2025Verified Service
Great customer service everytime!
by 2024 MAZDA CX-30 PREMIUM PLUS Owner on 08/06/2025Verified Service
Modern facility, friendly staff.
by 2017 CHEVROLET CAMARO LT Owner on 08/05/2025Verified Service
The service team always goes above and beyond
by 2016 MAZDA CX-5 GRAND TOURING Owner on 08/04/2025Verified Service
Friendly and clean thanks
by 2020 KIA SOUL GT LINE Owner on 08/03/2025Verified Service
I have no affiliation with this company besides taking my car to be serviced and what I can say is that the customer service is terrible. They are not very accommodating to the customer. The only individual I had an awesome rapport with was Brianna and I miss her tremendously but the other customer service reps are garbage. I don't like writing stuff like this but if someone don't speak up they will continue to do the bare minimum and expect high ratings. My 2020 KIA Soul was/is a money pit and trash car and they know it, that's another long story that I should've spoke out about.
by Russell Wells on 08/04/2025
We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around and Brianna is still with us. Please reach out to our General Sales Manager Spencer Doussan at 832-843-7209 to discuss how we can turn this experience into a positive one.
by 2024 MAZDA CX-90 PREMIUM Owner on 07/31/2025Verified Service
Service was timely and very professional.
by 2021 KIA SOUL LX/X LINE/S Owner on 07/26/2025Verified Service
Very easy and the staff was extremely polite.
by 2020 KIA SOUL LX/X LINE/S Owner on 07/24/2025Verified Service
Sherry keeps the waiting area spotless
by 2025 KIA K5 GT Owner on 07/16/2025Verified Service
Didn't fix problem and lied. Drove 1 1/2 hours for nothing
by Russell Wells on 07/17/2025
Thank you for your feedback. We're very sorry to hear about your experience and that we did not meet your expectations. We take concerns like yours seriously and would appreciate the opportunity to better understand what happened.
Unfortunately, we're unable to identify your visit from the information provided. If you're willing, please contact me directly at 281-312-6214 (Russell Wells - GM) so we can look into this further and try to make things right.
We always strive for honesty and quality service, and we regret that you feel otherwise. We hope to earn back your trust.
by 2025 KIA SPORTAGE SX Owner on 07/07/2025Verified Service
Great service! I was happy with the speed and attention I received.
by 2021 MAZDA 6 GRAND TOURING Owner on 07/05/2025Verified Service
Great service and Quality care taken in inspecting vehicle
by 2024 MAZDA CX-5 PREMIUM Owner on 06/28/2025Verified Service
Everything was awesome! Loved the waiting area.
by 2020 FORD EXPLORER XLT Owner on 06/27/2025Verified Service
Everything & Everyone were great!
by 2024 MAZDA 3 SELECT SPORT Owner on 06/24/2025Verified Service
My tires were never rotated as stated.
by 2024 MAZDA CX-90 SELECT Owner on 06/14/2025Verified Service
