Took 3 days for a recall software fix and they were not able to provide a loaner. And after having my car for 3 days they couldn't find 30 minutes to program a new key and told me to come back another day. I went somewhere else for that.
by Austin Hundt on 01/27/2026
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially with the extended timeframe and the inconvenience of having to return for additional service. We would appreciate the opportunity to learn more and review this with you directly. Please reach out to me at your convenience so we can discuss the details and work to make our service better.
Austin Hundt
Cell: 352-262-4923
by 2023 GENESIS GV80 BASE/ADVANCED/ADVANC Owner on 01/20/2026Verified Service
Very disappointed
This location failed to inform me that they are no longer a Genesis Service Center. So I had to pay for the oil change after driving 2 hrs to the location.
by Austin Hundt on 01/22/2026
Thank you for sharing your experience. We understand how frustrating and inconvenient this situation was, especially after making a two-hour drive. We recognize how disappointing it can be to arrive expecting Genesis service and learn otherwise. Your feedback is important, and we would appreciate the opportunity to review this situation and ensure clearer communication going forward. Please feel free to contact me directly so we can discuss this further.
Austin Hundt
Cell: 352-262-4923
by 2024 HYUNDAI TUCSON SEL Owner on 01/16/2026Verified Service
I like everything. It was fast, and mechanical work was expertly done. The waiting room was comfortable and clean. All people were very friendly and helpful
by Donna Houlahan on 01/20/2026
Thank You for the great review! We truly appreciate your support and are glad you had a positive experience with our team.
by 2017 HYUNDAI SANTA FE SPORT Owner on 01/14/2026Verified Service
Hyundai is refusing to accept fault for their 2.4 engines burning execisive oil and killing engines. They need to fix their known problem effecting hundreds of thousands of Hyundai owners!!
by Donna Houlahan on 01/20/2026
We appreciate you sharing your experience. Manufacturer policies and product decisions are outside of the dealership's control, but we are always happy to help guide customers through the process and provide support where possible.
by 2022 FORD F150 RAPTOR Owner on 01/10/2026Verified Service
My advisor Bill went above and beyond to get my truck in and out of service. The dealership was extremely clean and the people working there were friendly and accommodating.
by Donna Houlahan on 01/14/2026
We appreciate the great review. Providing efficient, transparent service is always our goal, and it's rewarding to know that Bill came through during your visit.
by 2020 LINCOLN CORSAIR Owner on 01/04/2026Verified Service
Scheduling lead time was excellent. They kept me informed of quotes and actual costs. Friendly and able to resolve my issues.
by Donna Houlahan on 01/14/2026
Thank You for sharing your experience. Consistent quality and attention to detail are important to us, and we're glad that reflected in your visit.
by 2018 FORD EXPLORER Owner on 12/29/2025Verified Service
Service advisor Bill Stouffer is great. He got my car in and out on time, the service was completed as promised and I was kept advised of progress.
by donna houlahan on 01/14/2026
We're so glad everything went well during your visit. Thank you for taking the time to share your experience, it really means a lot to our team and in particular Bill.
by 2025 FORD BRONCO OUTER BANKS Owner on 12/27/2025Verified Service
Had a recall, everything went as expected. Offered Uber so I didn't have to wait, which was super helpful
by Donna Houlahan on 01/14/2026
Thank You so much for the kind review. We truly appreciate you choosing us and hare happy to hear you had a great experience.
by 2017 FORD EXPLORER LIMITED Owner on 12/27/2025Verified Service
Nothing was explained until after the job was done. The atmosphere was not of being friendly or family oriented. I will onleyce there will be if it is absolutely necessary. My dealership st home is exceptional.
by Donna Houlahan on 01/20/2026
We appreciate you taking the time to leave a review. While every dealership has it's own culture and style, our focus in on providing attentive, efficient service, and we're always open to feedback on how we can improve.
by 2006 MERCURY GRAND MARQUIS LS Owner on 12/23/2025Verified Service
Angel and Dallas were very helpful! Got my oil change done, it was very quick! Would recommend asking for them on your next service!
by Donna Houlahan on 01/14/2026
Thank You for leaving such a great review. We know you have choices, and we're thankful you chose us.
by 2018 HYUNDAI SANTA FE SPORT Owner on 12/07/2025Verified Service
This is the second time I had them come to my house to change the oil on my car this is so convenient no more sitting around the shop waiting
by Donna Houlahan on 01/14/2026
Thank You. We're glad everything went smoothly and really appreciate you letting us know.
by 2023 HYUNDAI PALISADE XRT Owner on 11/26/2025Verified Service
Excellent service, didn't' try to upsell me, did full vehicle inspection, was able to get me out in time for me to return to work as requested. Olga was very professional and helpful.
by Donna Houlahan on 01/14/2026
Thank You so much for your support. We're always happy to help and look forward to your next visit.
by 2019 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 11/25/2025Verified Service
Professional and knowledgeable people. Great customer service. Will definitely recommend for your vehicle service and repair work. Thank you and see you again
by Donna Houlahan on 01/14/2026
So glad to hear you had a great experience. Thanks for choosing us and for sharing the love.
by 2024 FORD ESCAPE ACTIVE Owner on 11/19/2025Verified Service
Thorough, efficient, and professional.
The only thing I did not like was that the technician changed my radio station during service and did not change it back.
by Austin Hundt on 01/14/2026
Thank you for your feedback. We're glad to hear you found our service thorough, efficient, and professional. We apologize for the inconvenience with the radio setting and appreciate you bringing this to our attention. We'll be sure to share this with our team to help improve the experience going forward.
by Charles L. on 11/06/2025Verified Purchase
The salesman (Oliver) was terrific but by the time we got to finance man alot changed. Di d not go over sales contract page by page, felt very rushed.
by Austin Hundt on 01/14/2026
Thank you for sharing your feedback. We're glad to hear Oliver provided a terrific sales experience. We're sorry to learn that your time in finance felt rushed and that the contract was not reviewed as thoroughly as it should have been. This is not the experience we aim to provide, and your comments will be shared with our management team so we can improve. We appreciate you bringing this to our attention and value your business.
Austin Hundt
Customer Experience Director
Parks of Gainesville
Bus: 352-372-4251
Cell: 352-262-4923
ahundt@parksofgainesville.com
by 2020 FORD EXPLORER PLATINUM Owner on 11/05/2025Verified Service
My vehicle was not serviced on this date nor at the Gainesville dealership.
I'm confused why I received this email.
by 2023 HYUNDAI SANTA FE SE Owner on 10/24/2025Verified Service
I had a very good service advisor named Ari. He explained everything and kept me informed. My services were performed in a timely manner and I was on my way.
by donna houlahan on 10/29/2025
Thank You for your positive feedback. We value your trust and are pleased to know we met your expectations.
by Tj N. on 10/22/2025Verified Service
Recall issue finally fixed. That was not a dealer problem rather an extremely long period of time to receive the necessary repair parts. I have no issue with the service department.
by donna houlahan on 10/24/2025
Thank You so much for the 5 STAR review. We appreciate you taking the time out of your day so say such kind words. If there is anything we can do in the future, please give us a call.
Thanks Again, Donna Houlahan Service Director 352-372-4251
by 2022 HYUNDAI TUCSON SEL Owner on 10/16/2025Verified Service
They're good about getting you in and out they provide you transportation to go eat overall they are great
by donna houlahan on 10/24/2025
Thank You for the 5 STAR review, I was so happy to see that Ari made sure that you were taken care of while your vehicle was being worked on. We understand there is a life outside of taking care of your vehicle. If there is anything else we can do, please give us a call.
Donna Houlahan Service Director 352-372-4251
by 2002 FORD ESCAPE XLT Owner on 10/13/2025Verified Service
Staff were all very helpful and friendly, took a bit longer than anticipated, but free Uber service and text message updates about vehicle status were helpful and appreciated.
by donna houlahan on 10/24/2025
Thank You for taking the time to share your positive experience with us. Please let us know if there is anything else we can do.
Donna Houlahan Service Director 352-372-4251
