Parks Chevrolet Richmond Reviews - Page 7

4.6

New Car Sales: (804) 455-7928Used Car Sales: (804) 373-2578Service: (804) 441-9217

Sales Open until 8:00 PM

More Hours

4502 W Broad St Richmond, VA 23230

Website

Ratings & Reviews

Overall Rating

4.6

451 Verified Reviews

5 Star

86%

4 Star

3 Star

2 Star

1 Star

by 2015 CHEVROLET MALIBU 2LT Owner on 10/28/2025Verified Service

Thanks Parks Chevrolet..!! Mike A.

by Parks Chevrolet on 10/30/2025

Thank you, Mike! We truly appreciate you taking the time to share your experience. We're glad our Parks Chevrolet team was able to take great care of you and your 2015 Malibu. We're always here whenever you need us! #ParksChevrolet #ChevyCare #ChevyMalibu #CustomerFirst #DrivenByExcellence

by 2021 CHEVROLET EQUINOX LS Owner on 10/28/2025Verified Service

EXCELLENT SERVICE, HANDS DOWN!!!! THANK YOU GUYS!!!!

by Parks Chevrolet on 10/30/2025

Thank you so much! We're thrilled to hear you had an excellent experience with our team that's exactly what we aim for every visit! We appreciate your support and look forward to seeing you again at Parks Chevrolet the #1 Chevrolet Dealer in Richmond! #ParksChevrolet #ChevyFamily #ExcellenceInService #1ChevroletDealerInRichmond

by Yvette H. on 10/26/2025Verified Service

Great service, would recommend

by Parks Chevrolet on 10/28/2025

Thank you, Yvette! We're so glad you had a great experience with us. We truly appreciate your recommendation and your trust in the #1 Chevrolet Dealer in Richmond! #ParksChevrolet #FiveStarService #ChevyCare #DrivenToServe

by Travonda H. on 10/23/2025Verified Service

Excellent work & great customer service

by Parks Chevrolet on 10/28/2025

Thank you, Travonda! We appreciate the kind words our team takes pride in delivering excellent work and top-notch customer service every visit. We're grateful you chose #ParksChevrolet! #FiveStarExperience #ParksChevyCare #CustomerFirst

by 2025 BRIGHTDROP BRIGHTDROP 600 Owner on 10/18/2025Verified Service

Excelente good attention I give 10 start

by Parks Chevrolet on 10/20/2025

Thank you for the 5-star review! We're thrilled to hear you're enjoying your new 2025 BrightDrop 600 and had a great experience with us. We appreciate your trust in Parks Chevrolet! #ParksChevrolet #BrightDrop #EVExperience #CustomerSatisfaction #FiveStarService

by 2016 CHEVROLET MALIBU LT Owner on 10/17/2025Verified Service

Great service, great people and great work.

by Parks Chevrolet on 10/20/2025

Thank you for the kind words! We're thrilled to hear you had a great experience with our team and service. We appreciate you trusting Parks Chevrolet with your Malibu! #ParksChevrolet #GreatService #HappyCustomer #ChevyCare #FiveStarExperience

by 2023 CHEVROLET EQUINOX LT Owner on 10/17/2025Verified Service

Good work, but it took to long for just a oil change

by Parks Chevrolet on 10/20/2025

Thank you for your feedback! We're glad to hear you were happy with the quality of the work. We appreciate your patience regarding the wait time we'll share this with our service team to help improve future visits. #ParksChevrolet #CustomerFeedback #ServiceMatters #WeListen #ThankYou

by 2018 CHEVROLET EQUINOX LT Owner on 10/16/2025Verified Service

my experience was great. They kept up to date what they were doing. the place was nice and clean

by Parks Chevrolet on 10/20/2025

Thank you for the kind words! We're so glad your experience at Parks Chevrolet was great and that our team kept you updated throughout your visit. We take pride in keeping our dealership clean and welcoming. Enjoy your Chevrolet, and thank you for choosing the #1ChevroletDealerInRichmond! #ParksChevrolet #CustomerFirst #DrivenToServe #ChevyLife

by 2024 CHEVROLET TRAX LS Owner on 10/09/2025Verified Service

My experience was quick and easy!

by Parks Chevrolet on 10/09/2025

We love to hear that! Thank you for sharing your 5-star experience. We're glad your visit was quick and easyjust the way it should be! We appreciate you choosing Parks Chevrolet. #ParksChevrolet #DrivenByExcellence

by Justin N. on 10/08/2025Verified Service

I took my 2019 Colorado there for the GM transmission studder/shake issue I was experiencing. Per the GM TSB they allegedly performed a transmission flush. I was also do for an Oil Change as well. I say "allegedly" because for one, they stated, and charged me, for a Tire rotation, yet I know for a fact they did not actually do because there is a deep cut on the tread of the tire that I only noticed after the last time I had taken my truck there for a balancing issue. The only tire that this obvious deep cut was on, is still on the same location as it has been since the last service visit so this charged service was definitely not performed. The "Oil Change" they again allegedly performed, either again they did not do, or they did not reset the oil life monitor. Then the rather large heavyset fellow that was my "Service advisor" that probably drove my truck either to the shop or at any point, was probably the one who bent the driver seats control panel on the side of the seat that wraps around the seat with the controls on it. It is vastly bent away from the seat which obviously would have came from a "Heavy" person exiting the vehicle and putting extreme pressure on this part that then just bent away from the seat. I wont even get into the warranty denial from the warrant provider sold to me from this same dealership to fix the GM TSB-mandated repair for the transmission issues. Furthermore the Service Manager that I was working with to gather the documentation for this service visit and repairs along with 2 Service Advisors considered my circumstance funny. This is same dealership that sold me this vehicle with not even 25K miles on yet, experiencing this critical defect. They all seemed to find it amusing and Intentionally laughed loudly as I walked away with the inflated bill I had to pay for. Including known services that they did not actually perform! I am assuming this was because they know they just duped yet another customer that they could care less about. I would absolutely never recommend this dealership to even a worst enemy! I can only assume that they were perfectly aware of this known defect with this vehicle considering the Sales person asked me during the 5 minute test drive outright "Did you feel any slipping or shuddering with the transmission?" which at the time during our 5 minute test drive, I unfortunately I did not. It was only a couple weeks later and actually driving the vehicle for prolonged period of time that the issue occurred, then progressively got more frequent. This was a terrible experience all around and then to be laughed at from the "Service Manager" and advisors in the service department when experiencing such a devasting defect on a vehicle with such low miles, that I just purchased 2 months prior from them. Then I, as the customer have to foot the bill for, has just completely opened my eyes to this business and dealerships deceitful and unprofessional way of doing business. If I could give it a lower rating I absolutely would.

by Parks Chevrolet on 10/08/2025

We sincerely apologize for the experience you described. That's not the level of service we strive to provide, and we take your concerns very seriously. We'd like the opportunity to review your visit in detail to ensure everything was handled properly and address any outstanding issues. At your convenience, please contact our Service Manager directly at 804-521-5300 so we can look into this together and work toward a resolution.

by 2022 CHEVROLET TRAILBLAZER LT Owner on 10/04/2025Verified Service

Good service. Didn't take long

by Parks Chevrolet on 10/06/2025

Thank you for the 5 review! We're glad to hear your visit was quick and efficientjust how service should be! We appreciate your trust and look forward to seeing you again. Proud to be your #1ChevroletDealerInRichmond #ParksChevrolet #DrivenToServe #CustomerFirst #RichmondVA

by 2022 CHEVROLET EQUINOX LT Owner on 10/03/2025Verified Service

Oil change and tire rotation were completed quickly.

by Parks Chevrolet on 10/06/2025

Thank you for the 5 review! We're so glad to hear your oil change and tire rotation were completed quickly and efficiently just the way it should be! We appreciate you choosing Parks Chevrolet, the #1ChevroletDealerInRichmond #ParksChevrolet #DrivenToServe #CustomerFirst #RichmondVA

by 2024 CHEVROLET TRAX 1LT Owner on 10/02/2025Verified Service

My first actual issue and all went smoothly

by Parks Chevrolet on 10/02/2025

Thank you for sharing your experience! We're glad to hear that your first issue was handled smoothly and efficientlyjust the way it should be. Enjoy every mile in your 2024 Chevy Trax! Proud to be your #1ChevroletDealerInRichmond #ParksChevrolet #CustomerFirst #ChevyTrax #DrivenToServe

by Lisa A. on 10/02/2025Verified Service

How they would not honor their 3 month warranty!!! My radio has a ghosting issue. I was told the part was $1000! They would put $100 towards it. Really, it should have been totally covered! I'm confident that it happened when they first received it and wiped the screen like they told me the first time! Awful customer service!!!! I will NEVER purchase a vehicle from Parks again!!! If I could return my truck and get a refund cancel my loan I would!!! No customer service!

by Parks Chevrolet on 10/06/2025

Hi Lisa, thank you for sharing your concerns. We want to clarify that the 3-month warranty on your vehicle is a powertrain warranty, and all extended vehicle service agreements were declined at the time of purchase. That said, we truly value our customers and have extended help by offering to address the issue with your radio to make things right. Please let us know the best way to connect so we can ensure this is resolved for you.

by 2023 CHEVROLET EQUINOX RS Owner on 09/29/2025Verified Service

Quick, efficient, techs were friendly and helpful, had vehicle finished ahead of schedule