by 2023 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 09/22/2025Verified Service
Excellent very helpful customer service ! Everything went smoothly with no surprises. Will definitely be having my Tundra serviced at Oxmoor Toyota from now on !
by grobertson@oxmoorautogroup.com on 09/25/2025
Thank you for the great review! We're glad everything went smoothly and that you received excellent, helpful service. We look forward to taking care of your Tundra at Oxmoor Toyota!
by 2022 TOYOTA HIGHLANDER HYBRID XLE/HYB Owner on 08/23/2025Verified Service
First, they were able to schedule my appt within 24 hours, and when I arrived, they were attentive and thorough.
by grobertson@oxmoorautogroup.com on 08/25/2025
Thank you! We're glad we could get you scheduled quickly and that the team was attentive and thorough during your visit.
by 2021 TOYOTA CAMRY SE/SE NIGHT SHADE Owner on 08/20/2025Verified Service
The Customer Services was great, and they did a great job fixing the issue that was going on with my car.
Thanks
by grobertson@oxmoorautogroup.com on 08/25/2025
Thank you! We're glad our team provided great customer service and got your car's issue fixed properly. We appreciate your feedback!
by 2021 TOYOTA RAV4 LE Owner on 08/07/2025Verified Service
Did everything they said they would do in the time frame they said they would do it in. And they ran it through the car wash also. Awesome
by grobertson@oxmoorautogroup.com on 08/11/2025
Thank you! We're glad we met your expectations and even got your car washed. We appreciate your kind words!
by 2019 TOYOTA PRIUS Owner on 08/07/2025Verified Service
After waiting at dealer for two hours asked why it was taking so long and was informed then that the car had been assigned to technician who had already left for the day.
by grobertson@oxmoorautogroup.com on 08/11/2025
Thank you for your feedback. We're sorry for the delay and lack of communication during your visit. We'll work to ensure situations like this are handled better in the future.
by 2019 TOYOTA PRIUS Owner on 07/19/2025Verified Service
Jonathan A and the team were very prompt and kept me up to date on everything. The part came in before it was expected as well.
by grobertson@oxmoorautogroup.com on 07/21/2025
Thank you for the great feedback! We're glad Jonathan and the team provided prompt communication and exceeded expectations with the part arrival. We appreciate your support!
by 2017 TOYOTA RAV4 XLE Owner on 06/28/2025Verified Service
They preformed the service required, but the wait time was 2 hours and 45 minutes with an appointment
by grobertson@oxmoorautogroup.com on 06/30/2025
Thank you for your feedback. We're glad the required service was completed, but we apologize for the extended wait time despite having an appointment. Your time is valuable, and we'll use this input to improve scheduling and efficiency moving forward.
by 2006 TOYOTA CAMRY LE/XLE/SE Owner on 06/06/2025Verified Service
Oil change a few miles overdue. Seemed a bit pricey this time. On the other hand, had noise unsure of origin, belt or brakes. Tech suggested belt(s) check first based on info I gave. He came to me in waiting area advised drive belt(s) needed replacing felt that would take care of issue. Suggested if not, come back and brakes would be reevaluated. I was NOT PRESSURED, which I very much appreciated.
by grobertson@oxmoorautogroup.com on 06/09/2025
Thank you for your feedback. We're glad to hear you felt no pressure and that our team took the time to explain the issue and next steps clearly. We appreciate your visit!
by 2020 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 05/19/2025Verified Service
Cant believe haw much y'all charge customers for parts and service,you practically triple the price on parts service you can get at other places even toyota parts.you lost me as a customer The only way you service my tundra again is if the service is covered under my extended warranty and maintenance warranty
by grobertson@oxmoorautogroup.com on 05/26/2025
We appreciate your feedback and understand your concerns. We're sorry to hear you were disappointed with the pricing. Our goal is always to provide quality service and transparency, and we'll make sure your comments are shared with our management team. If your future service is covered under warranty, we'll be happy to assist you.
by Willie D. on 05/08/2025Verified Service
Great customer experience, I originally had an appointment for 5/10/25 but, sent a text to my service advisor Nick White and got a response that I could come on 5/5/2025 for the service that I requested. I was not there long but, find out my service advisor will no longer work there. Nick was awesome and will be missed.
by grobertson@oxmoorautogroup.com on 05/12/2025
Thank you for the kind words and for sharing your experience. We're glad Nick was able to accommodate your schedule and provide great service. We appreciate your continued trust and look forward to serving you again.
by Nina C. on 05/02/2025Verified Shopper
Went to test drive a car they have. Drove 1 block and check engine light came on. Left. A week later sent me an email saying it was a sound car and couldn't wait for me to come test drive. When I responded with asking what was wrong with it told me it has a bad transmission then dropped the price $1000. The salesman was honest but that was the only good thing about my experience.
by grobertson@oxmoorautogroup.com on 05/05/2025
Thank you for sharing your experience. We're sorry to hear about the condition of the vehicle and the confusion that followed. We appreciate your feedback and will review this internally to ensure better communication and vehicle readiness going forward.
by 2023 TOYOTA COROLLA SE Owner on 02/05/2025Verified Service
Excellent service they found an issue with the rear end of my vehicle. Apparently someone had hit it and there wasn't enough damage that showed so they just drove off and I wasn't even there I had to pay about $200 to get it fixed but other than that everything was great
by grobertson@oxmoorautogroup.com on 02/12/2025
Thank you for your feedback! We're glad our team was able to identify the issue and provide excellent service. We understand unexpected repairs can be frustrating, but we appreciate your trust in us to get it taken care of. If you ever need anything in the future, we're here to help!
by 2015 TOYOTA AVALON XLE/PREM/TOUR/LTD Owner on 01/30/2025Verified Service
It gone finished before I expected, everything was left just as it was, oddly it even had a nice scent when I returned and there was an inspection done showing everything else in the car was good. It seems they did a lot more than what was asked for in the job and I'm happy for that.
by grobertson@oxmoorautogroup.com on 02/03/2025
Thank you for your feedback! We're glad to hear that your service was completed ahead of schedule. Your satisfaction is our priority, and we look forward to serving you again.
by Savannah C. on 01/15/2025Verified Purchase
Brittany with the internet dept and Dacota were both so incredibly helpful and kind! The really relieved a lot of the stress of searching for a car, and they helped me find the exact car i was looking for! they even went as far as keeping me in the loop on if i sold and its status at the dealership. I couldn't be more happy about working with them in my search for a new car.
by grobertson@oxmoorautogroup.com on 01/15/2025
Thank you for your kind words! We're thrilled Brittany and Dacota made your car search stress-free and helped you find the perfect vehicle. Enjoy your new car!
by Carolyn B. on 09/07/2024Verified Purchase
I found the car online and scheduled an appointment to see the car. Having the CarFax information available online made it easier to find a car that met my needs. The staff were very helpful on the phone and at the dealer. The entire process was positive.
by grobertson@oxmoorautogroup.com on 09/09/2024
Thank you for your feedback! We're glad the online CarFax information made your search easier and that our staff was helpful throughout the process. We're happy to hear you had a positive experience!
by 2016 TOYOTA PRIUS Owner on 08/28/2024Verified Service
I was just there for an oil change. I had an appointment and I have a long drive to get there. It took an hour past my appointment before they took my car back. Car was done 20 minutes later.
The staff is courthouse and the waiting room is comfortable.
by grobertson@oxmoorautogroup.com on 08/30/2024
Thank you for your feedback. We apologize for the delay in getting your car in for service, especially after your long drive. We're glad to hear that the staff was courteous and that you found the waiting room comfortable. We'll work to improve our scheduling to make future visits more efficient.
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 04/26/2024Verified Service
I was very thankful they could work me in quickly when I had car trouble. After recommending a very good towing company, the tech at Oxmoor Toyota diagnosed and fixed the problem, ( A rodent had chewed through some wires) and I was quickly on my way. The facility was clean and everyone I interacted with was kind and knowledgeable. I would highly recommend Oxmoor Toyota.
by grobertson@oxmoorautogroup.com on 05/08/2024
It's great to hear that Oxmoor Toyota could assist you promptly and effectively when you experienced car trouble. We're glad they were able to diagnose and fix the issue efficiently, and that you found the facility clean and the staff kind and knowledgeable. Thank you for sharing your positive experience, and we appreciate your recommendation of Oxmoor Toyota!
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 03/06/2024Verified Service
Was not satisfied with service at Oxmoor Toyota. I was told that my driver rear tire had a nail in it but there was no nail instead the threading on the tire was worn and a new tire was needed. Also my battery was not giving out the right amount of power wi has to Have my battery replaced but I was not informed about it during the multipoint inspection.
by grobertson@oxmoorautogroup.com on 03/06/2024
I'm sorry to hear about your experience at Oxmoor Toyota. It's disappointing when the service provided doesn't meet expectations or when important information isn't communicated during inspections. Providing accurate and transparent information is crucial for customer satisfaction. Please contact me at your convenience, so I can learn more about this situation.
Sincerely,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
by 2021 TOYOTA RAV4 LTD Owner on 02/25/2024Verified Service
Quoted 1 to 1 1/2 hours but Took over 2 hours. Then misplaced my keys so had to wait for them to find them. The tag in my car reminding me about when my next oil change says 108,234 miles - I only have 14,940 miles on my car - obviously not my cars tag!!! Makes me wonder if they even serviced my car!!!
by grobertson@oxmoorautogroup.com on 02/26/2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the extended wait time and the misplacement of your keys. We'll investigate the issue with the tag and ensure that your car receives the appropriate service it requires. Your feedback helps us improve our processes.
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 02/10/2024Verified Service
Look like the mechanic didn't put the sir pressure on all the tires and the engine looks so dirty.
Didn't check all fluid. Didn't check the break system. Look like he just update odometer with out change oil. I didn't see the 16 point inspection check list.
by grobertson@oxmoorautogroup.com on 02/26/2024
We're sorry to hear about your experience. Your feedback is valuable, and we'll address these concerns with our team to ensure we provide thorough and quality service in the future. If you'd like to discuss this further, please don't hesitate to reach out to us directly.
