by 2024 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 07/13/2025Verified Service
Polite, friendly service. If you want your car washed after service, you just have to ask or they won't do it.
by grobertson@oxmoorautogroup.com on 07/14/2025
Thank you for the feedback! We're glad you experienced polite and friendly service. We'll be sure to remind customers that car washes are available upon request.
by Aaron C. on 04/02/2025Verified Purchase
Everyone at the dealer was helpful, kind, and accommodating and made the entire process very easy to handle even with me traveling from out of state to pick up the Veloster. I look forward to working with them in the future if I find myself in the market for a car again! Thanks!
by grobertson@oxmoorautogroup.com on 04/16/2025
Thank you for the kind words! We're glad our team made the process smooth and welcoming, even from out of state. Enjoy your Veloster, and we look forward to helping you again in the future!
by 2022 HYUNDAI PALISADE SEL Owner on 01/09/2025Verified Service
All service completed as expected. Cost seemed high for several line items, and the dealership didn't provide any details on the length of time needed for the service not the scope in advance of my arrival, in spite of me asking about this when I made the service appointment
by grobertson@oxmoorautogroup.com on 01/15/2025
Thank you for your feedback. We're glad the service met your expectations but regret the lack of clarity on timing and costs. Your comments will help us improve communication moving forward.
by 2016 HYUNDAI SONATA SE Owner on 12/02/2024Verified Service
My service appointment for tune up and injection cleaning went very well! The service advisor Joshua Hanover was very helpful in setting up the appointment and explaining in detail exactly what work would be done, the estimated cost, and how long it would take. Everything was done on time just as Joshua described. I am very satisfied and will definitely come back for future service at Oxmoor Hyundai.
by grobertson@oxmoorautogroup.com on 12/03/2024
Thank you for the wonderful review! We're thrilled Joshua provided clear communication and a smooth service experience.
by Guy C. on 11/05/2024Verified Service
We are from out of state and had an issue with our Elantra. Oxmoor Hyundai was EXCELLENT with us. Kept us up to date ordered parts as fast as they could get them and shipped the car to us. Couldn't ask for more. They made a stressful experience so much better.Corey Smith from the service shop is TOP NOTCH!
by grobertson@oxmoorautogroup.com on 11/12/2024
Thank you for your feedback! We're thrilled that Corey and the team could make your experience smooth and stress-free. It was our pleasure to assist you and ensure your Elantra was taken care of! Safe travels!
by 2023 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 05/31/2024Verified Service
Marcus was very helpful when it came to servicing our vehicle. It took a while for the parts to come in (at no fault of Marcus), but once we did get our vehicle in the shop, he kept us up to date and even helped us get an oil service done by working with the Genesis dealer on our behalf as we live in Evansville, Indiana.
by grobertson@oxmoorautogroup.com on 06/03/2024
Thank you for your review! We're glad to hear that Marcus provided helpful service and kept you informed throughout the process. We appreciate your patience and are happy we could assist you with your oil service. Enjoy your vehicle!
by 2021 GENESIS GV80 BASE/ADVANCED/ADVANC Owner on 03/09/2024Verified Service
Vehicle had issue with blind spot camera. Sat in service for 14 days with no communication from service department. Went to store to ask about status and was told it was supposed to finally be looked at the next day for probable software issue but maybe not until following week as there had been a lot of technicians absent. Actually took another 6 days.
by grobertson@oxmoorautogroup.com on 03/11/2024
I'm sorry to hear about the delay and lack of communication regarding your vehicle's issue. We understand your frustration and will address this internally to ensure better communication and timely resolution in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
by 2017 GENESIS G80 BASE/PREMIUM/ULTIMATE Owner on 03/03/2024Verified Service
Charge was aprox 75 dollars more than the quoted price at check in! Questioning the initial finalized charge did result in an unexplained reduction close to the initial price for a normal transmission service (drain/replace fluid). Not unique to this dealer, seems standard nationwide in the auto industry!
by grobertson@oxmoorautogroup.com on 03/04/2024
Thank you for sharing your experience. I understand your concern about the unexpected increase in the final charge compared to the quoted price. It's important for customers to receive transparent pricing and explanations for any discrepancies. Your feedback will be valuable for the dealership to ensure clarity in their pricing process. If you have any further questions or concerns, please feel free to reach out.
by 2021 HYUNDAI PALISADE CALLIGRAPHY Owner on 01/27/2024Verified Service
I arrived early for routine maintenance and was greeted immediately, signed the form approving the service work, and was sent to the comfortable customer lounge. The work was completed under the estimated time frame and everyone was efficient and friendly.
by grobertson@oxmoorautogroup.com on 01/29/2024
It sounds like you had a smooth and efficient experience for your routine maintenance at the dealership. Being able to sign the approval form quickly, relax in the customer lounge, and have the work completed under the estimated time frame is great service. If you ever need maintenance or assistance with your vehicle in the future, you know where to go. Thank you for sharing your positive experience!
by 2020 HYUNDAI SONATA SEL PLUS Owner on 12/15/2023Verified Service
They suppose to rotate my tires but they didn't it. So I have to come back and get it done. And of course, they charged me for that without even having done it. I'm glad I realized before leaving the place. Things like this make me wonder if they actually do the proper maintenance when they take the car back.
by grobertson@oxmoorautogroup.com on 12/18/2023
We apologize for the oversight regarding the tire rotation, and we appreciate your understanding in bringing this to our attention. We value your business and look forward to providing you with the service you expect during your next visit. Thank you for your feedback, and we're committed to improving our processes.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
by Josue M. on 07/31/2023Verified Service
Was great and my service advisor Joshua, he made an exceptional job keeping me informed about how keeping my car in good shape. I personally do many of the regular maintenance including air and cabin filter but I decided to take the car to the dealership because of some safety recalls. Everything was fixed and my car is good now.
by grobertson@oxmoorautogroup.com on 08/23/2023
We are very happy to hear Joshua provided you with such a positive experience! We hope to see you soon!
by 2015 HYUNDAI SONATA ECO Owner on 07/30/2023Verified Service
5 Stars for the dealership, 3 Stars for Hyundai. The issue of excessive oil consumption was brought up before the 100k warranty expired but had to complete two 1000 mile tests to prove the issue to Hyundai. Since it is now over 100K, I am responsible for 10% of the cost to replace the engine, in this case (1.6 turbo) will be about $1200.
by 2016 HYUNDAI ELANTRA SE/SPORT/LIMITED Owner on 07/26/2023Verified Service
After moving from another state, where I had great service at my Hyundai dealership I was skeptical about finding the same level of service here. I am delighted to find the same exceptional service in Louisville everything from start to finish was great.
by 2022 GENESIS GV70 BASE/SELECT/ADVANCED Owner on 04/13/2022Verified Service
Steering wheel was to be replaced as part of warranty coverage. Dropped off my vehicle and left. They called me back about an hour afterwards to inform me that they had the wrong steering wheel, which means I'll need to reschedule when the correct one arrives and partition off time to do the same thing again. Not mad, just disappointed.
by Gabrielle Robertson on 04/15/2022
Please contact me at your earliest convenience so I can learn how we can better assist you.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
by 2016 HYUNDAI SANTA FE GL/LTD Owner on 09/15/2021Verified Service
Service was extremely poor. Car was in shop for 14 days. Supposedly waiting on a part. Dealer never did contact me to keep me updated. I had to always call them and always had a hard time getting through. I have purchased four Hyundais in he past. This will be the last one I purchase and this will be the last thing I ever have to do with the Oxmoor Hyundai.
by Gabrielle Robertson on 09/17/2021
Please contact me at your earliest convenience so I can learn how we can better assist you.
Best Regards,
Gabrielle Robertson
Marketing & Social Spokesperson
grobertson@oxmoorautogroup.com
by 2021 GENESIS G70 ELITE Owner on 12/15/2020Verified Service
Had a nail removed from a tire, but no air loss and had the manifold heat shield replaced, all of which took about 2 hours. Appointment was at 10 A.M., and was out of there a little after noon. All under warranty-no charge. Service kept me informed of progress. Was thoroughly pleased with this experience.
by 2013 HYUNDAI SONATA GLS Owner on 10/24/2017Verified Service
Car was very clean and looked great. I was disappointed that air bag could not be looked at due to service contract not available in computer. While it showed the extended warranty it gave no further info. and attendant umnable to locate. CarFax only shows washed car
by 2016 HYUNDAI ACCENT SE Owner on 09/22/2017Verified Service
For days I have driven with my air bag light on, while waiting on my appointment, with an immense fear; only to be told that there is nothing that they could do at this time because my air bag light shut off right before I shut off before I pulled in. They were able to find the error code but unable to fix the error?
by 2014 HYUNDAI TUCSON GLS/LIMITED/SE Owner on 09/05/2015Verified Service
Was told I didn't need an appointment to have new set of keys reprogrammed, arrived was walked from sales to service, to parts, to tech having to explain what needed to happen to each. Was told they would work on it with no time estimate given, based on the fact that I didn't need an appointment I made the assumption it would be quick. . . an hour late I had to ask in order to find out that it was done and ready to go.
by 2020 HYUNDAI PALISADE LIMITED Owner on 06/05/2026Verified Service
Oxmoor Hyundai was exceptional. The team there treated my like royalty. Very impressed.
by Oxmoor Hyundai on 06/08/2026
Thank you for the wonderful review! We're thrilled to hear the team provided an exceptional experience and made you feel like royalty. We truly appreciate your kind words and your support of Oxmoor Hyundai!
