I was impressed with the service provided; the service department was very professional and made sure I knew where the waiting room was. And the mechanic did a very, very good job; my car engine was clean, just like it was when it came in for an oil change. It is a show car Dodge Challenger HellCat SRT 6-speed manual.
by grobertson@oxmoorautogroup.com on 09/01/2025
Thank you for your wonderful feedback! We're thrilled to hear our service team took great care of your Dodge Challenger Hellcat SRT. We truly appreciate your trust and look forward to serving you again.
by 2019 JEEP WRANGLER UNLIMITED SPORT Owner on 08/06/2025Verified Service
I was able to make an appt for service within 48 hrs, unlike another local dealer that had a wait of 5-6 weeks. Service adviser was friendly, efficient, and got me checked in quickly. I received an update that the tech wasn't able to duplicate the issue and was invited to come and do a ride along at my convenience. Once identified, the service was completed quickly. Communication was prompt.
by grobertson@oxmoorautogroup.com on 08/11/2025
Thank you for the great feedback! We're glad we could get you in quickly and provide friendly, efficient service with clear communication throughout the process.
by 2022 JEEP GRAND CHEROKEE LIMITED 4X Owner on 07/28/2025Verified Service
My service advisor, Amanda, and very friendly and knowledgeable. The dealership was easy to get ahold of and responsive to my requests. My vehicle needed a new hybrid battery, and Amanda kept me in the loop through the month-long process. Once the new battery was received, it was installed in a timely manner.
by grobertson@oxmoorautogroup.com on 07/28/2025
Thank you for the kind feedback! We're glad Amanda provided friendly, knowledgeable service and kept you informed throughout the process. We appreciate your patience and are happy your hybrid battery replacement went smoothly once the part arrived.
by 2023 JEEP WRANGLER RUBICON Owner on 07/05/2025Verified Service
Oil left all on the front of my jeep I was given a petty sorry. I asked that they ge sure to clean off my vehicle and I guess they heard make as big of a mess as possible. I was told that the person that handle my jeep previously was no longer there so they could not help me with previous issue with coupon
by grobertson@oxmoorautogroup.com on 07/07/2025
We're very sorry to hear about your experience. Leaving oil on your vehicle and not addressing your concerns properly is unacceptable. Your feedback is important, and we'll share it with our team to ensure this doesn't happen again. Please contact us directly so we can work toward making this right.
by 2023 JEEP WRANGLER RUBICON Owner on 03/04/2025Verified Service
I had a 9:15 am appointment was told there were two ahead of me. I was patient. I told them I had a coupon for my oil change two for 130.00 that I got on the Mopar website. They only honored 5 quarts instead of the 6 quarts on the coupon and charged me an extra $54.00 for the 2 extra quarts. My totaled coupon purchased was $184 and some change instead of the $137 (to include tax). Very disappointed with this situation
by grobertson@oxmoorautogroup.com on 03/05/2025
We're sorry for the inconvenience and misunderstanding regarding your oil change pricing. Please reach out so we can review the charges and make it right.
by 2011 CHRYSLER TOWN & COUNTRY LIMITED Owner on 12/15/2024Verified Service
The friendly service and special professional results for our service as this is the first time coming there. The other service where we bought the car and one other just didn't care about our needs. We have always kept the maintenance needed but as the car got older as we only used it for vacations we started receiving poor service. Thanks for helping us as the service manager (Josh) was great and took care of our needs.
by grobertson@oxmoorautogroup.com on 12/16/2024
Thank you for sharing your positive experience! We're thrilled Josh and the team provided friendly and professional service, especially after your previous challenges elsewhere. We're here to take care of your needs, no matter the age of your car. Looking forward to assisting you again!
by 2017 RAM 1500 SLT Owner on 12/09/2024Verified Service
Quick service, all work was thoroughly explained to me. There was no pressure to to up sale me things differently than what I needed.
The one complaint I have is that after the oil change I was not given a sticker telling me when my next oil change was due. Additionally, I don't know if the oil change was for 3K or 5K miles. Knowing that would help me know when I should return for another oil change.
by grobertson@oxmoorautogroup.com on 12/11/2024
Thank you for your feedback! We're glad you appreciated the quick and pressure-free service. We apologize for the missing oil change sticker and the lack of clarity about the mileage interval. We'll ensure this is addressed for future visits. Your input helps us improve!
by Michelle J. on 09/22/2025Verified Service
Dropped TRX off on Thursday morning & never heard back from them after leaving messages on Friday afternoon. So I decided to go pick it up and take it somewhere else. Very unprofessional place. Would never recommend.
by grobertson@oxmoorautogroup.com on 09/25/2025
We're very sorry to hear about the lack of communication and the frustration it caused. This is not the level of professionalism we aim to provide, and we appreciate your feedback so we can address it with our team.
by 2020 JEEP GRAND CHEROKEE SUMMIT Owner on 08/29/2025Verified Service
liked how quickly they were able to get my car in, no one would answer the phone for me to pay my bill
by grobertson@oxmoorautogroup.com on 09/01/2025
Thank you for sharing your feedback. We're glad we could get your vehicle in quickly, but we're sorry for the difficulty you experienced trying to reach us by phone to pay your bill. We'll review this with our team to improve communication moving forward.
by 2019 RAM 1500 LIMITED Owner on 07/31/2025Verified Service
Alex was very helpful in assisting me with my problem. He helped with getting the insurance information and determining my cost. Quick getting my car fixed.
by grobertson@oxmoorautogroup.com on 08/04/2025
Thank you for the feedback! We're glad Alex was able to assist you quickly and efficiently. We appreciate you choosing us!
by 2019 DODGE DURANGO GT Owner on 07/25/2025Verified Service
Quick check in. Thorough explanation of all possible charges. Listened to concerns. Professional and very courteous!
by grobertson@oxmoorautogroup.com on 07/28/2025
Thank you for the great feedback! We're glad the team provided a smooth, professional, and courteous experience while addressing your concerns.
by 2020 CHRYSLER PACIFICA TOURING L PLUS Owner on 07/21/2025Verified Service
Amanda was terrific! I had a warranty repair and had to go to the dealership to have it serviced. I was apprehensive because of a previous experience with scheduling. Amanda was helpful and communicative and restored my faith in this dealership.
by grobertson@oxmoorautogroup.com on 07/28/2025
Thank you for sharing your experience! We're glad Amanda was helpful and communicativeit's great to hear she was able to restore your confidence in the dealership.
by 2024 JEEP GLADIATOR SPORT Owner on 06/30/2025Verified Service
After two unsuccessful attempts by a different dealership to correct a "Service Transmission" warning on my dashboard, Oxmoor solved the problem immediately. Knew exactly what to do and got it done.
by grobertson@oxmoorautogroup.com on 06/30/2025
Thank you for sharing your experience! We're glad our team at Oxmoor was able to quickly identify and resolve the issue after your previous attempts elsewhere. We appreciate your trust and are happy we could help get you back on the road with confidence!
by William B. on 06/28/2025Verified Service
Amanda was just wonderful. She worked for me to appeal to the warranty company, and I was successful so it didn't cost me an arm and a leg and I was grateful.
by grobertson@oxmoorautogroup.com on 06/30/2025
Thank you for the kind words! We're so glad Amanda was able to help with your warranty appeal and save you money. We appreciate your trust and are happy to hear everything worked out!
by 2023 JEEP GRAND CHEROKEE L OVERLAND Owner on 06/10/2025Verified Service
I thought the communication and thoughtfulness fantastic, Josh did an amazing job. Responding quickly to my questions and concerns.
by grobertson@oxmoorautogroup.com on 06/16/2025
Thank you for the kind words! We're glad to hear Josh provided excellent communication and support throughout your experience.
by 2021 JEEP CHEROKEE TRAILHAWK Owner on 05/30/2025Verified Service
quick easy and fair
will be moving to Anderson SC and I hope the Jeep dealer there is as good as you
by grobertson@oxmoorautogroup.com on 06/02/2025
Thank you! We're glad we could provide a quick, easy, and fair experience. Best of luck with your move to Anderson, SCwe hope your next dealership treats you just as well!
by 2013 JEEP GRAND CHEROKEE LIMITED Owner on 05/25/2025Verified Service
Amanda is very knowledgeable and she kept me informed of what service needed. Professional and very customer service oriented.
by grobertson@oxmoorautogroup.com on 05/26/2025
Thank you for sharing your positive experience! We look forward to your next visit! Take care!
by 2014 JEEP CHEROKEE LATITUDE Owner on 05/17/2025Verified Service
Miscommunication over service estimate does not account for over $700 in labor charged for oil change, coolant flush/fill, and new air filter on top of 1 replacement of a sensor.
by grobertson@oxmoorautogroup.com on 05/26/2025
Thank you for your feedback. We apologize for any miscommunication regarding the service estimate and charges. Please know we take concerns like this seriously and would appreciate the opportunity to review your invoice and address the issue directly.
by 2022 RAM 3500 LIMITED Owner on 04/16/2025Verified Service
Got me right in when my local dealer can't get a diesel tech hired. Very happy with the service and service rep!! Will be back!!
by grobertson@oxmoorautogroup.com on 04/21/2025
Thank you! We're glad we could help out quickly and that you had a great experience with our service team. We look forward to seeing you again!
by 2023 RAM 2500 BIG HORN Owner on 04/15/2025Verified Service
Amanda was totally awesome she told me when they would be looking at my truck and also how long they would have it exactly as she has said thank you for being honest as some dealerships are very dishonest Oxmoor is the best
by grobertson@oxmoorautogroup.com on 04/16/2025
Thank you for the kind words! We're glad Amanda provided honest and timely updates. We appreciate your trust and are happy to hear you had a great experience at Oxmoor!
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Service Information
114 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Oxmoor Chrysler Dodge Jeep Ram specializes in these services, in addition to many others.
Auto Maintenance
Electrical Repair
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Oxmoor Chrysler Dodge Jeep Ram specializes in these makes, in addition to many others.
What do verified customers think about Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY? Verified customers who visit Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY rate this business 4.2 out of 5 stars, with 263 reviews. 114 customers favorited this location.How can I contact Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY? To reach the sales team at Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY, call (502) 200-2356. To reach the service department, call (502) 214-7070Does Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY have a service center? Yes, Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY does have a service center. You can contact the service department at (502) 214-7070.
