by 2020 LINCOLN AVIATOR RESERVE Owner on 03/11/2025Verified Service
Everyone was extremely helpful and explained everything. My experience with Ourisman Ford could not have been better.
by 2017 FORD FUSION TITANIUM Owner on 02/08/2025Verified Service
I have no way of knowing whether for not the work was properly. But it always has been in the past so I am confident this was done well. You make reservations and have a pleasant waiting area with very good hot chocolate.
by 2017 FORD ESCAPE TITANIUM Owner on 02/01/2025Verified Service
Actual price paid was $300 more than the price quoted by the Service advisor when the car was dropped off. Paid $441 for labor and $292 for parts. Unsat.
by 2020 LINCOLN CORSAIR RESERVE Owner on 01/23/2025Verified Service
Jasmine was very nice and polite. Made my first visit great. However, Techs. could do a better job doing service didn't check tire pressure and didn't reset oil engine light.
by Ali A. on 01/23/2025Verified Service
Top notch service! Want to especially call out John the service manager. Exceptional service! I find it rare to get even decent service nowadays. Definitly recommend coming to Alexandria to deal with this team!
by 2022 LINCOLN NAUTILUS RESERVE Owner on 12/29/2024Verified Service
Very professional. The wait time for them to complete the service maintenance on my vehicle was approximately 1-1/2 hours long which was great.
by 2022 FORD F150 SUPERCREW Owner on 12/22/2024Verified Service
Called Saturday morning at 9:30 to see if they had an opening for an oil change. They did, so I dropped the car off and service was completed within an hour.
by 2022 FORD MAVERICK XL/XLT/LARIAT Owner on 11/09/2024Verified Service
Nathaniel was the salesperson who worked with us. He was responsive with texts & emails. The whole car buying process went smoothly.
by 2022 LINCOLN CORSAIR GRAND TOURING Owner on 10/22/2024Verified Service
First stop at this dealership after purchasing. In and out for simple service in 90 min! Better than I expected. R.
by 2018 LINCOLN MKZ PREMIERE Owner on 09/01/2024Verified Service
My experience is always great. My vehicle was ready in a timely manner and my service advisor goes that extra mile
by 2016 FORD EXPLORER LIMITED Owner on 08/16/2024Verified Service
The vehicle wasn't washed or cleaned during service. They also didn't communicate when the service was completed. The job was done correctly just wish the communication could have been better and the vehicle cleaned after service.
by 2019 MERCEDES-BENZ GLA250 4MATIC Owner on 08/14/2024Verified Service
Went for an oil change filter was not ordered until I got there. It should not take 3 hours to have oil change. I had made an appointment
by 2016 FORD EDGE SE Owner on 08/10/2024Verified Service
They tried to up sale me on everything. I had an oil change two months ago and said I needed that done. Then they charge 200 two clean and put my fuses back in
by 2019 FORD ESCAPE S Owner on 06/19/2024Verified Service
The people are very professional
I brought my truck in for oil change it was done fast and they also washed the truck
by 2018 FORD FIESTA SE Owner on 05/01/2024Verified Service
I receive an oil change, but when my car was return to me after being there an hour, monies was taken out of my armrest. It's sad you can't leave your property inside your vehicle without someone taking it.
by 2018 LINCOLN MKZ PREMIERE Owner on 04/17/2024Verified Service
My experience was Great! The service advisor was very helpful and informative as to which repairs needed to be done
by 2019 FORD FUSION SEL Owner on 04/11/2024Verified Service
Horrible, I had rodent damage and they left the nest inside my engine and I had a second damage due to that and I ended up paying almost 2k due to their negligent service.
by 2020 FORD ESCAPE TITANIUM Owner on 03/06/2024Verified Service
wrong service date. keep calling about additional issues and being ignored. great dealership... not the best customer service over the phone.
by 2014 FORD FUSION SE Owner on 02/03/2024Verified Service
Easy to get scheduled for service. Excellent customer service ,and completed on time .
So keep up the good job!!
by 2019 LINCOLN NAVIGATOR L RESERVE Owner on 12/27/2023Verified Service
The service from Mr. S. Lindsey was exceptional. He paid particular attention to understanding the specific problem with my vehicle & provided the repair options & processing. Professionalism personified !!!!
