by 2024 JEEP WRANGLER 4XE Owner on 10/27/2026Verified Service
I like the fact that this shop offers free carwash, good customer service. I do not like the fact that Hybrid cars were not appearing hybrid at the point of sale, my truck was on zero percent hybrid. Buyers need to go charge at a charging station but I think there should be a charging service at point of sale, so that one does not think the hybrid system would not work.
by 2021 TOYOTA 4RUNNER NIGHT SHADE/LIMIT Owner on 10/19/2026Verified Service
2 hours and 45 mns for oil change and tire rotation was too long. Last time I was in and out in under 30 minutes. Service desk printer issues was a contributor to everyone being delayed. Perhaps a backup printer at dealership should be considered.
by 2026 TOYOTA CAMRY NIGHT SHADE/LE/SE/X Owner on 10/05/2026Verified Service
The service technician was very professional and took his time, including his lunch break, to ensure the recall issue was resolved. The Service Manager also ensured I was kept up to date and offered me a loaner because the service was taking longer than expected. Both employees should be recognized for their outstanding service.
by 2012 TOYOTA RAV4 Owner on 09/26/2026Verified Service
I was really pleased with everything from the advisor to the technician to the ease of waiting at the Dealership. Thankful for people who do their jobs with
knowledge and kindness. The video that the technician sent on the work being done was really appreciated.
by 2026 TOYOTA COROLLA CROSS XLE Owner on 09/14/2026Verified Service
I was in and out in less than an hour. 5000 mile oil change and tire rotation. The service writer was excellent. While Toyota recommends changing the oil every 10,000 miles since this the first time in for service I decided to use my free oil change that was included in my purchase by Ourisman Toyota this go around and get it changed again at 10,000 miles which is covered by my Toyota service plan.
by 2018 TOYOTA RAV4 LE Owner on 09/12/2026Verified Service
Ourisman Toyota service department is very customer oriented. The technicians greet you upon arrival. Check in is smooth and communication is outstanding. The wait area is designed like a livingroom, including a large screen TV. They even have a well stocked complimentary coffee bar!
by 2016 LEXUS ES 350 Owner on 08/17/2026Verified Service
I asked for a specific thing to be done to my car and it had a diagnostic fee of $199. I was then told I needed to pay for an additional half hour to complete the service. Yet I was given a maintenance check I didn't request. If I received the service I asked for I don't believe there would have been a need for an additional $115.
by 2025 GMC SAVANA G2500 Shopper on 08/03/2026Verified Purchase
I have purchased several vehicles from Oursman Toyota. They have been taking great care of my family for a long time.
Their entire staff was extremely helpful and very knowledgeable of the entire process
I would highly recommend Oursman Toyota for all your Sales and Service needs.
by 2012 TOYOTA RAV4 Owner on 05/23/2026Verified Service
No dislikes, everything went smoothly. Everything was explained, I appreciated the shop video that showed what they were doing to my car and how dirty the cabin air filter was. Friendly service, always a clean and well taken care of seating to wait for car. Updates are given while you wait and car waiting as you walk out the door to drive home.
by 2024 BMW IX XDRIVE50 Shopper on 04/23/2026Verified Purchase
I completed my purchase online and through the phone. They were receptive, fast, friendly, and efficient. They went above and beyond, taking pictures and videos of the vehicle to show its condition (I had test driven the vehicle at other dealerships) and received a great price. The vehicle was in as-described condition and there have been no hiccups!
by Kim M. on 04/07/2026Verified Purchase
From the moment we walked in the door, the folks were friendly and very knowledgeable of the vehicle we were looking at. The financial process was smooth, the salesman was patient and willing to explain all things mechanical on the car to us. It was a very pleasant experience and I would highly recommend Ourisman Toyota as your next dealership!
by 2016 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 03/06/2026Verified Service
I was informed that the service representative could provide the oil change discount even though I left my coupon at home but the coupon discount wasn't applied. Fluids were supposed to be checked but the windshield washer fluid was not replaced. This ccompany seems more interested in profits than in customer satisfaction.
by 2020 FORD TRANSIT CONNECT XL Shopper on 02/28/2026Verified Purchase
10/10 This experience was effortless!
From Yianni to Nathan and finishing out with Ron, they worked diligently to help me purchase the exact vehicle I wanted.
They even worked with me from the comfort of my home, kept me in the loop every step of the way, and shared plenty of laughs with my husband and me while we were there. When I arrived to test drive, they were ready and greeted me at the door! I would highly recommend them!
by 2017 TOYOTA PRIUS Owner on 02/24/2026Verified Service
I will likely never return. The time it took to get an oil change and rotate the tires, with an appointment, was double what it should have been. The prices on the recommended service items were so high I went to a reliable private garage where all things were done a half the cost.
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 02/16/2026Verified Service
They refused to rotate the tires at the recommended mileage, stating the tires need replaced at 28,000 miles on the vehicle it was a questionable recommendation. Got a 2nd opinion and learned the tires are fine. Unfortunately this service department is a upselling machine. Not trust worthy.
by Grant Monks on 02/17/2026
Please feel free to reach out to me directly at gmonks@ourismancars.com, I'm happy to assist in any way I can. Thank you- Grant Monks
by Shoaib K. on 02/02/2026Verified Service
The Service was great Although not many people or a lot of people were telling me different things about getting an oil change at 5K or 6 months. They listed that they did an oil change and changed the filter but I verbally told that I didn't received one and that I don't receive an oil change. So why was it marked in CARFAX that they change the oil and oil filter?
by Grant Monks on 02/03/2026
We certainly apologize for the misreporting by Carfax, but hope Carfax was able to get your records corrected.
by 2022 TOYOTA HIGHLANDER XLE Shopper on 01/25/2026Verified Purchase
Sales person Abdul received us outside the entrance and very kind of him to serve coffee and started describe to us detail information of the car. After long discussion we were ask to take test drive. He also introduce finance person Mr. Ron. Entire team was very cooperative. Finally we bought the car and very happy dealing with them..
by 2026 TOYOTA GRAND HIGHLANDER LE/XLE/L Shopper on 01/23/2026Verified Purchase
This is the second vehicle we have bought from Ourisman. Our first one we bought was 10 years ago. We brought it back to trade in when we were ready for an upgrade. We got a good deal and worked with the same salesman we did the first time. Texas Greg! Look him up when you go get your next vehicle!
by 2022 LEXUS NX 350 Shopper on 01/21/2026Verified Purchase
I had a wonderful experience from the product specialist Sharhroze to the manager Ethan and the finance manager Christoph. I have my dream car!!! The dealership was Clean and efficient even the front desk young lady who printed up my new proof of insurance card. Would recommend! Sincerely Brenda R.
by 2012 TOYOTA RAV4 Owner on 11/22/2025Verified Service
Everything went great. It was for tire rotation, oil change, and maintenance check.
My Advisor Curtis explaned everything with expertise and everything was taken care of while I waited.
I really appreciate the service, knowing I can count on my car being taken care of and that I am informed in a friendly and knowledgeable way.
by Grant Monks on 12/30/2025
We appreciate you taking the time to leave us a review!
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Service Information
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11,629 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Ourisman Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Ourisman Toyota specializes in these makes, in addition to many others.
What do verified customers think about Ourisman Toyota in Edgewood, MD?
Verified customers who visit Ourisman Toyota in Edgewood, MD rate this business 4.5 out of 5 stars, with 720 reviews. 11,629 customers favorited this location.
How can I contact Ourisman Toyota in Edgewood, MD?
To reach the sales team at Ourisman Toyota in Edgewood, MD, call (833) 591-2605. To reach the service department, call (410) 679-1500
How can I schedule a service appointment with Ourisman Toyota in Edgewood, MD?
