Niko is always so pleasant to work with. Everyone in the service department is very friendly. I really appreciate the care that they have when servicing my vehicle. I'm promptly notified when my vehicle is ready for pickup. All around great experience. I have no complaints.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 10/14/2026
Brittney, thank you for sharing your feedback about Niko and the service team! We appreciate your business and we look forward to seeing you again at Ourisman Chrysler Dodge Jeep Ram of Woodbridge. Safe travels!
by 2016 RAM 1500 LARAMIE Owner on 08/16/2026Verified Service
Had a good day Pablo talk to me from the start of appointment, keep me informed of what's was happening with my vehicle. Very respectful and that's a good sign for the costumer that give you the feeling that he cares of your car. Yes a I would recommend Pablo to my friends.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 08/17/2026
Thank you for sharing your experience and for recognizing Pablo.
At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Pablo helped make your experience a memorable one. Team members like Pablo embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day.
Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Pablo and the rest of the team.
Thank you for your business, your trust, and for taking the time to share your experience.
The Ourisman Team
by 2021 HYUNDAI SANTA FE SEL Shopper on 08/07/2026Verified Purchase
I gave them a low rating because I purchased a used car for the first time, and there were some recalls that the sales rep gave his word would be taken care of prior to purchase once I purchase it became an issue on me bringing the car back and it being fixed. I was told one thing by the sales rep and another by the service department, but eventually I will straighten it out after being upset so I gave him a low rating.
by 2019 CHRYSLER PACIFICA TOURING PLUS Owner on 07/17/2026Verified Service
I was worried about the services that I request but with the clear Explanation of the service (transmission fluid replace almost 100k miles) I felt reassured when they explained that there wouldn't be any problems. And they went beyond checking my car to see if it needs any other service...
Thank you
by Eric W. on 06/21/2026Verified Service
Service was terrible. They had my truck for a day and did absolutely nothing. My engine service light was no and my truck would lose power. My truck is unsafe to drive when it loses power at any given time. The service rep Nico is aware of this, but he does not care.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 06/23/2026
Eric,
We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Justin Gryczewski - Service Director - justin.gryczewski@ourisman.com
by 2021 JEEP CHEROKEE LIMITED Owner on 05/22/2026Verified Service
My advisor, Nico was great. The waiting room was a bad experience. There were three men in their early 20's who were talking and laughing loudly and using offensive language. They were acting like they were at the "Club". Could use some monitoring in that area like they used to have.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 05/23/2026
We are pleased to hear that you had a positive experience with Nico, but it's concerning that others disrupted your time in our waiting room. Thank you for bringing this to our attention. We will make sure to address your feedback with our team. Please don't hesitate to reach out if you would like to discuss anything else directly. Safe travels in the 2021 Jeep Cherokee from all of us at Ourisman CDJR of Woodbridge!
by 2016 DODGE DURANGO R/T Owner on 05/04/2026Verified Service
they charge me $2400 for oil leak and i still have oil leak so I went back to them and they told me they find another leak from another spot so they need another $1800
If I know that from the begging I will never spent that much money and wast time they should fix that from the begging I thought I was taking my car to a professional place
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 05/04/2026
We appreciate you taking the time to share your feedback and are sorry to hear that your visit did not meet our usual standards. Please feel free to reach out if you'd like to discuss your experience further so we can work toward a resolution. Thank you, Justin Gryczewski - Service Director - justin.gryczewski@ourisman.com
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 04/16/2026Verified Service
They wasted my time. Went in for a oil change and waited. After 2 1/2 hours I was told that injectors needed attention. First, oil change shouldn't take that long. Secondly, if Iknew there would be more work, I would have left the truck and gonehome.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 04/16/2026
I'm really sorry to hear about the delays and lack of communication during your visit. We aim to make each visit as efficient as possible, so it's concerning to know that we fell short. If you'd like to discuss this further or have any other concerns, please don't hesitate to contact me. Thank you for your feedback. Respectfully, Justin Gryczewski - Service Director - justin.gryczewski@ourisman.com
by 2013 FORD ESCAPE SEL Shopper on 04/08/2026Verified Purchase
Absolutely terrible. Probably the worst service and buying experience I've ever had. Our salesman didn't know what was going on half the time. We always had to call to get any update. They didn't finish the state inspection so we had to bring it back. We've called and asked for our paper work more than once and have yet to recieve it. It's been over a month since we bought the car.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 04/09/2026
We're disappointed to hear about this experience and would like the opportunity to ensure any outstanding concerns get addressed to your satisfaction. At your earliest convenience, would you please contact me directly? Thank you, Dee Dee Lessord - Customer Relations Manager - 703-952-1827
by 2014 RAM 1500 SLT Owner on 03/26/2026Verified Service
Oil change was great and the tire rotation, my only complaint would be at the end paying for my service! Young lady ( African American ) was rude when I ask if I can pay cash, hesitant said with an attitude because she had give me change $ back! She asked I could pay credit or have the exact amount I said no..
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 03/26/2026
These claims are not reflective of the service we strive to provide. At your earliest convenience, would you please contact me directly so we can discuss this situation in greater detail? Thank you, Dee Dee Lessord - Customer Relations Manager - 703-952-1827
by 2019 JEEP GRAND CHEROKEE LAREDO/ALT Shopper on 02/18/2026Verified Purchase
I recently purchased a vehicle from this dealership and had a minor issue come up that I was certain wasn't covered under my warranty. Their team took the car in immediately, diagnosed the problem, fixed it, and didn't even charge the service fee.
The level of professionalism, empathy, and customer care is rare these days. I couldn't be happier with both the vehicle and the overall experience. Highly recommended.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 02/18/2026
We're so pleased that you recommend us! Thank you for sharing your experience and for choosing Ourisman CDJR of Woodbridge. See you next time!
by 2022 JEEP WRANGLER UNLIMITED SPORT Shopper on 02/01/2026Verified Purchase
My experience at CDJR Oursiman was very good!! I browsed around the lot and then a salesman approached me instead of being hounded the moment you get out of your vehicle. Told the salesman I wanted to see a Jeep I had picked out, he got the keys and said done, we did all the necessary financial things and I was pretty much out of there under 2 hours
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 02/03/2026
We're beyond thrilled to hear about your seamless experience at Ourisman CDJR of Woodbridge! Enjoy your 2022 Jeep Wrangler Unlimited Sport!
by 2014 DODGE DURANGO CITADEL Owner on 01/20/2026Verified Service
My experience at Ourisman was exceptional. Bryant was very professional with assisting me with my vehicle repairs and kept me updated with my vehicle service in a timely manner. Bryant is a kind person and he went above and beyond customer service. So Happy I had him for my first time at Ourisman.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 01/20/2026
It's fantastic to know Bryant provided such outstanding service during your visit to Ourisman CDJR of Woodbridge. We're glad you had a great experience with us. Thank you for your business and your feedback. We look forward to seeing you again! Drive safely in your 2014 Dodge Durango!
by 2013 DODGE GRAND CREW CARAVAN Owner on 12/14/2025Verified Service
I was there for my appointment on time and was taken care of on time. I was told it would be a wait and offered a ride home or wherever I wanted to go. I choice to stay and was updated about what was going on and what needed to happen. I have no complaints.
by Eric B. on 12/15/2025
Hello! Thank you so much for your feedback. Even better, that it's positive! We strive to ensure that our customers are taken care of!
by 2017 JEEP CHEROKEE OVERLAND Owner on 11/18/2025Verified Service
Service was great. I like that they have a waiting room with a tv and coffee/tea. I was having a rough day because I had just got into a car accident on my way there and John made me feel 10x better by lightening the mood and making me laugh. Very much appreciated
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 11/18/2025
We're truly sorry to hear about your accident, but glad John was able to bring some positivity to your day. We hope you're doing okay and we'd be happy to help with anything you might need in the future. Thank you for choosing Ourisman CDJR of Woodbridge!
by 2026 DODGE DURANGO R/T Shopper on 11/06/2026Verified Purchase
This place was amazing with customer service. Jorge was my salesperson. He was great. He took care of me and my family through the entire process.
by 2014 CHRYSLER TOWN & COUNTRY TOURING ED Owner on 10/23/2026Verified Service
Service department, Jeff Washington, very helpful. Kept me informed of what needed to be done and status of my vehicle.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 10/29/2026
Thank you for your feedback! We're glad Jeff kept you informed and ensured a smooth experience. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Jeff went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference.
We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team.
Thank you for choosing Ourisman, and we look forward to serving you again.
The Ourisman Team
by 2022 RAM 1500 LARAMIE Owner on 10/17/2026Verified Service
Service was good but the charge to put a $8 bolt back on the muffler should not be $407 in labor. Total price was $527. I was only in the waiting room for an hour. Crazy.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 10/19/2026
Thank you for sharing your experience.
If you're willing, we'd like the opportunity to learn more about what happened. Please contact our Customer Care Team at customercare@ourisman.com so we can review your concerns and see how we can help.
We appreciate your feedback and the opportunity to improve.
by Michael I. on 10/02/2026Verified Purchase
They were nice and pollute till they got my trade in then acted rude and tried to. Hurry us up to pick car
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 10/05/2026
Thank you for your feedback, Michael.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating that can be, and we appreciate you taking the time to share your concerns.
We would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please contact our Customer Care Team at customercare@ourisman.com.
Thank you for bringing this to our attention.
by 2023 JEEP WRANGLER SAHARA Owner on 09/25/2026Verified Service
Kept me informed and made sure I knew everything that was going on. They were very quick, I was not expecting to be in and out so fast that day.
by Ourisman Chrysler Dodge Jeep Ram of Woodbridge on 09/28/2026
We are happy to hear you experienced such quick and efficient service with our team. Thank you for choosing Ourisman Chrysler Dodge Jeep Ram of Woodbridge!
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Service Information
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18,640 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Ourisman Chrysler Dodge Jeep Ram of Woodbridge specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Ourisman Chrysler Dodge Jeep Ram of Woodbridge specializes in these makes, in addition to many others.
What do verified customers think about Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA?
Verified customers who visit Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA rate this business 4.4 out of 5 stars, with 783 reviews. 18,640 customers favorited this location.
How can I contact Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA?
To reach the sales team at Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA, call (703) 552-8310. To reach the service department, call (703) 494-1900
How can I schedule a service appointment with Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA?
You can schedule a service appointment at Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA through CARFAX.
Does Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA have a service center?
Yes, Ourisman Chrysler Dodge Jeep Ram of Woodbridge in Woodbridge, VA does have a service center. You can contact the service department at (703) 494-1900.
