by 2024 JEEP WRANGLER RUBICON Owner on 11/04/2026Verified Service
I needed a minor adjustment to my soft top on my almost new Jeep wrangler. Lynn was very helpful and was able to get the technician to make the adjustment. Everything is much better now. Then a few days later I picked up a 3" screw in a rear tire, they were able to repair it and get me on my way very fast. Thank you
by 2022 CHRYSLER PACIFICA HYBRID PINNACLE Owner on 09/24/2026Verified Service
6 hour service time for oil change, tire rotation and a recall (electronic update). Did not offer a complementary ride and initially said wait time would be 2 hours so I waited and waited and waited. Not a long of respect for the value of customer time.
by Eleana F. on 09/16/2026Verified Service
I had a great experience at this Jeep dealership in Fredericksburg! From the front desk staff Rihanna to the technicians Alley , everyone was incredibly nice, friendly, and professional. They made the whole experience smooth and pleasant. I truly appreciate the excellent customer service and will definitely be coming back for future service!
by 2021 JEEP WRANGLER UNLIMITED RUBICO Owner on 09/01/2026Verified Service
Super-efficient, comparatively speaking, with other dealers in a 30 mile radius. I wasn't sold at first, but, this dealer has earned my trust and respect. I appreciate their system. I would like a slight pause when things are being recommended by techs, to have an advisor explain things a bit more clearly, but, again, comparatively speaking, this dealership rocks, when it comes to service!
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 08/26/2026Verified Service
The service is always A1.
Not a complaint but an observation/recommendation; the coffee machine did not work properly. Didn't fill cup and several selections were not working or available. Is it possible to offer a sugar substitute; e.g. Splenda, truvia, other. If a customer has no option but to wait for a repair or service a good cup of coffee or even hot tea makes the wait a little better. Nuff-said.
by 2023 RAM 1500 LARAMIE Owner on 08/13/2026Verified Service
They misdiagnosed the problem with my truck which caused me to buy a 12-volt battery at $600 that I didn't need. Then I had to wait 4 1/2 months for a 48-volt battery that I also didn't need.
After bringing my truck in for a third time, they found that the problem was a loose ground wire. If they would have truly looked for the problem rather than just throw parts at it, my may have been there a few days, not months.
by 2020 CHRYSLER PACIFICA TOURING Owner on 08/07/2026Verified Service
After five visits for the same recurring issue, I do not believe this should be treated as a series of unrelated repairs. I expect the dealership and Chrysler to review the full history, identify the actual root cause, and provide an appropriate permanent resolution and consideration for the repeated inconvenience and loss of use.
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 07/23/2026Verified Service
I had a great maintenance person (Lynn) handling my vehicle. Getting a date/time to come in and have the work done was easy. The work was completed within a decent amount of time. Clean and quiet place to wait. Ourisman appreciates Veterans service. Nuff-said
PS - It was so much better than go-n to the dentist. ;-)
by 2023 JEEP WAGONEER L SERIES II Owner on 06/21/2026Verified Service
There were unfinished work, that I paid for and still. I am not happy with the service done on my car. Within 3 days I been experiencing engine light. Just randomly. So why were some items not placed correctly on my vehicle? I'm not happy, my treatment was poorly done. Now I have to go else were. My vehicle is covered.
by 2023 JEEP GRAND CHEROKEE LIMITED Owner on 06/13/2026Verified Service
I was supposed to have a front plate installed and my new tag applied. After spending over $1,000.00 in maintenance and leaving my car overnight I was told the bracket wasn't available. This was the primary reason I brought my vehicle to the service . Disappointed that it wasn't communicated prior to leaving my vehicle and incurring over $80.00 in uber costs.
by 2019 JEEP GRAND CHEROKEE LIMITED Owner on 05/03/2026Verified Service
Service provider Jamar was rude, I wanted them to reinspect their own work after installing a recall part. But instead I was told to spend $3000 for other parts which still might not start my truck. I was lied to and ignored numerous times, he even lied to jeep customer care.
by SOPHAL TRY on 05/04/2026
Hi Mr. Collins, it was good talking to you and clearing things up. If you ever need anything, please reach out to me directly.
Thank you.
by 2023 JEEP COMPASS LATITUDE Owner on 04/22/2026Verified Service
I loved when I drove how my vehicle was diagnosed right away. I also loved the waiting area and the waiting period. I also loved the text about what services was needed for my vehicle and even the offer to wash my vehicle after everything was done. I just loved EVERYTHING! Great Customer SERVICE
by 2023 DODGE DURANGO GT Owner on 03/05/2026Verified Service
My Durango was serviced by an extremely professional mechanic, Jonathan Adams, he explained every detail to me and what I needed.
Lynn, my service advisor, was also very professional and knowledgeable and made sure I understood everything about the process.
by 2024 JEEP GRAND CHEROKEE LIMITED 4X Owner on 11/06/2026Verified Service
I wasn't able to get the car wash. Otherwise, everything was great-service advisor worked diligently to provide me with the information and services I needed. She was extremely knowledgeable, helpful, and pleasant.
by 2022 JEEP WRANGLER UNLIMITED SAHARA Owner on 10/31/2026Verified Service
Everything went fairly smooth and service was good. My only complaint was the porter who took my Jeep was eating a bag of lays potato chips when he got in it. There were also a lot of smudge marks around the door when they returned it.
by 2019 CHRYSLER PACIFICA LIMITED Owner on 10/16/2026Verified Service
Smooth process, service completed in 2.25 hrs while I waited. State Inspection and new brakes/rotors. Price was fair.
by 2021 JEEP WRANGLER UNLIMITED SAHARA Owner on 09/30/2026Verified Service
Great experience overall. I would highly recommend this dealership to others. Took care of issues other shops had difficulty with. Explained the scope of work and the reason why the work was necessary.
by 2022 CHRYSLER PACIFICA HYBRID TOURING L Owner on 09/24/2026Verified Service
They didn't run it through the car wash when they finished the recall fix, but otherwise it was a good experience.
by 2018 JEEP GRAND CHEROKEE LIMITED Owner on 09/23/2026Verified Service
My advisor was really helpful, the service work didn't take long and I appreciate the effective communication
by 2026 RAM 2500 BIG HORN Owner on 09/20/2026Verified Service
The most not thing I had an issue with the employee who got my car from the back when he gave my keys my car smelled like marijuana
1 - 20 of 787 results
Service Information
303 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Ourisman Chrysler Dodge Jeep Ram specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Ourisman Chrysler Dodge Jeep Ram specializes in these makes, in addition to many others.
What do verified customers think about Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA?
Verified customers who visit Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA rate this business 4.2 out of 5 stars, with 787 reviews. 303 customers favorited this location.
How can I contact Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA?
To reach the sales team at Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA, call (703) 329-1600. To reach the service department, call (703) 329-1600
What are the shop amenities offered by Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA?
Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.
Does Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA have a service center?
Yes, Ourisman Chrysler Dodge Jeep Ram in Alexandria, VA does have a service center. You can contact the service department at (703) 329-1600.
