by 2025 TOYOTA GRAND HIGHLANDER LE/XLE/L Owner on 05/04/2026Verified Service
Overall front desk and management were fine but the technician that serviced my vehicle needs to be rectified and find a way to communicate with customers. He was rude and useless. Management say they were going to have a word with him but I'm not too confident this tech will care.
by Matthew Frick on 05/05/2026
It was great speaking with you on the phone. Thank you for your time! Please let me know if you need anything else.
by 2018 TOYOTA CAMRY XSE/XLE Owner on 04/27/2026Verified Service
Very easy. Booked appointment, showed up, got a loaner, received an emailed link with maintenance check issues that needed to be addressed so I could select which to do now and which to postpone, then returned loaner, paid, and went home. Couldn't be any easier.
by 2025 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 03/14/2026Verified Service
Service experience was limited - I returned to this dealership for the 2nd key for the vehicle I had just purchased. I was told it would take an hour and it took less than that. It appeared that Ourisman had an efficient system set up for cars and the people who drive them. If this Ourisman was closer to my home, I'd be very comfortable having my car serviced there.
by Ourisman Chantilly Toyota on 04/23/2026
Thank you for your 5 star review! Regards, Poya Sadeq General Sales Manager Ourisman Chantilly Toyota
by 2025 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 02/27/2026Verified Service
I had an excellent experience at Ourisman Chantilly Toyota. My car was serviced quickly, the service attendant was knowledgeable and courteous, and my car was washed before I left.
I was given a complete set of documentation for the service activities and I was told when to come back for the next service interval.
by 2013 TOYOTA SIENNA XLE/LIMITED Owner on 02/13/2026Verified Service
Every inspection finds some issue that needs immediate attention. Independent service center said the urgent repair was not needed and that rubber hoses will look like this after 12 years and they are still in good shape. As long as you are knowledgeable about cars this service center is good.
by 2022 TOYOTA HIGHLANDER HYBRID XLE/HYB Owner on 01/24/2026Verified Service
Be aware with this service shop. Im not saying don't go to this shop but if you have to go please document your vehicle inside and outside cause they will damage it and will blame you back for damage. Their service director instead of apologizing for inconvenience accused me of asking for free things.
by 2025 TOYOTA GRAND HIGHLANDER LE/XLE/L Owner on 01/23/2026Verified Service
First service for 5k and one recall repair. Service and recall were great as well as my service advisor. However,upon departure from dealership a loud clicking noise could be heard. I found a huge bolt or lug nut embedded in the tread of my rear tire that was apparently run over during servicing. Returned to dealership and my service advisor who took it back into the shop for repair.
by Ourisman Chantilly Toyota on 04/23/2026
Thank you for your review! Regards, Poya Sadeq General Sales Manager Ourisman Chantilly Toyota
by 2025 TOYOTA SIENNA LIMITED/PLATINUM Owner on 01/15/2026Verified Service
Untrustworthy. I went in for ToyotaCare service, they suggested I do the Safety Inspection, I agree. Fail Safety, they said I have to buy a ~$400 tire to pass because they found a nail, I declined their service and decided to take it to my mechanic to deal with my tire/safety. My mechanic found NO NAIL, TIRES ARE FINE, and it then Passes Safety Inspection.
by Matthew Frick on 01/16/2026
Good morning Rodrigo, I hope you are doing well. I'm sorry to hear about your experience. I've left you a message. Please email me at matthewfrick@ourismanva.com or call me at 703 488 1770. Thank you for your time! Have a great day!
by 2023 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 01/15/2026Verified Service
I had a great experience with this car dealership. The customer service was excellent everyone was friendly, helpful, and made sure my car was fixed quickly and correctly. They kept me updated throughout the process and made everything smooth and stress-free. I really appreciate their professionalism and would definitely recommend them to anyone who needs quality car service.
by 2023 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 01/03/2026Verified Service
The service was great, However I was not asked if I have a prepay maintenance service until they give me a bill. Although, they were able to credit the service to the maintenance plan. It was nuisance that I have to request the credit. Definitely an opportunity to improve and gain people trust.
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 12/27/2025Verified Service
Went in for state inspection and emissions which went fine but as usual the service sales rep tried to upsell additional work. I also did not appreciate that the communication of recommended services and cost were by text (not in person), especially since they knew I was waiting at the dealership.
by Dan Choi on 12/30/2025
Good morning Beth. Thank you so much for your feedback. After speaking with your Service Advisor, I was told he did speak with you in person and explained the additional recommendation where you refused to see in person with the Technician and Service Advisor. The multi-point inspection that was sent also has a video showing your oil pan leaking as well. If you have any additional questions or concerns, please feel feel to reach out at your convenience. Thank you and I hope you have a wonderful holiday season and a Happy New Year!
by 2017 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 12/24/2025Verified Service
My appointment was scheduled at 10am on a Saturday morning. I contacted the dealership late in the day to follow up on the status of my vehicle. I was told they wouldn't be able to complete the service and asked to keep the car until Monday morning since they are closed on Sundays. Apparrently they overbooked and could not complete all the services booked that day. This is poor customer service.
by 2023 TOYOTA TUNDRA CREWMAX CAPSTONE Owner on 12/19/2025Verified Service
Ourisman's Service Center has always been very professional and courteous. I get my Tundra serviced at this facility and the service advisors are always knowledgeable and very helpful. We will continue to use Ourisman for all our Toyota service needs.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 12/14/2025Verified Service
No one called me back regarding my issue with entertainment system, namely that troubleshooting was not done on weekends (despite filling out the additional comments section).
Car was serviced, but still had several months to take it into a shop. Not too happy at having to make a trip out for naught.
Poor customer service.
by 2010 LEXUS IS350 Owner on 12/08/2025Verified Service
Great creative service to clean the ECM unit instead of having to replace a solenoid inside a transmission, to save on labor expense. Sadly, I don't think the car is still shifting out of 4th gear despite reporting it is without the engine light, but the tech did his best to identify the problem and we'll have to work a little more to get the machine just right.
by 2024 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 11/29/2025Verified Service
We have bought all of our cars at Ourisman Chantilly Toyota for years. We totally appreciate the members of our Ourisman Toyota team. They make our job so easy and take very good care of our cars. Many thanks and best wishes for a wonderful holiday season. We'll get the Avalon in to see you soon! Happy Holidays and many thanks.
Pam Kress and Tom Kriksciun
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 11/01/2025Verified Service
I recently took my Toyota Camry in for the 65k miles scheduled service. The work performed was satisfactory, but when I picked up[ the car, there was an extra unexpected charge of $49.95 for BG MOA oil treatment. The service advisor may have mentioned the service when I brought the car in, but I thought he said it was included in the regular scheduled service at no additional cost. This also happened to me once before at Ourisman.
by 2015 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 10/25/2025Verified Service
I just wanted to provide some feedback about my recent experience at Toyota, Chantilly location, The person who assisted me was not only quick but also very kind and helpful throughout the entire process. It made my visit much more pleasant, and I really appreciated their excellent customer service.
by 2024 TOYOTA RAV4 XSE Owner on 10/14/2025Verified Service
it was good,but i had to come back next day to finish the service, furst dayvi came to get 45k service i mention something about snelling,they only cgeck the car but didn't do tgec45 k service,i took the car and realuze they didn't finish what i ask for so i came bacj,and was given a good service.
by 2013 TOYOTA COROLLA BASE/S/LE Owner on 09/27/2025Verified Service
Very timely oil change/ alignment. I told Fernando (amazing gentleman) I had another appointment shortly after and he ensured I would be out on time. He kept his word while saving me around $30 off my total. Thank you for the excellent customer service!
1 - 20 of 2,048 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
23,782 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Ourisman Chantilly Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Ourisman Chantilly Toyota specializes in these makes, in addition to many others.
What do verified customers think about Ourisman Chantilly Toyota in Chantilly, VA?
Verified customers who visit Ourisman Chantilly Toyota in Chantilly, VA rate this business 4.5 out of 5 stars, with 2,048 reviews. 23,782 customers favorited this location.
How can I contact Ourisman Chantilly Toyota in Chantilly, VA?
To reach the sales team at Ourisman Chantilly Toyota in Chantilly, VA, call (703) 378-2121. To reach the service department, call (703) 378-2121
How can I schedule a service appointment with Ourisman Chantilly Toyota in Chantilly, VA?
What are the shop amenities offered by Ourisman Chantilly Toyota in Chantilly, VA?
Ourisman Chantilly Toyota in Chantilly, VA offers the following amenities: Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Ice Cream, Snacks and Valet Service, among others.
Does Ourisman Chantilly Toyota in Chantilly, VA have a service center?
Yes, Ourisman Chantilly Toyota in Chantilly, VA does have a service center. You can contact the service department at (703) 378-2121.
