by 2024 CADILLAC LYRIQ LUX Owner on 04/09/2026Verified Service
Don't care for some of the "glitches" with the car, but I really appreciate the competent, professional support with the car. It's creating a sense of brand loyalty which means I will be looking at future Cadillac electric offerings, as overall, it's a great car & partnering with strong service in support has made this a great, enjoyable driving experience.
by Otto Cadillac, Inc. on 04/09/2026
Thank you for sharing your feedback! We appreciate your patience with any glitches and are thrilled to hear that our supportive service has earned your loyalty. We look forward to assisting you in the future! Safe travels from all of us at Otto Cadillac!
by Jeff F. on 12/01/2025Verified Service
Very prompt and efficient. I've been working g with my service advisor Bill M for 13 years and he's the greatest. That said, I Didn't appreciate the tech changing my entire drivers seat adjustment and closing my sun shade on the panorama skylight. There was no reason for either of these things
by Otto Cadillac, Inc. on 12/01/2025
Jeff, we're delighted to hear that Bill has provided consistent service over the years, but we apologize for the inconveniences you experienced this time. Your feedback helps us improve. Thank you for choosing Otto Cadillac! Safe travels!
by 2017 CADILLAC XT5 PREMIUM LUXURY Owner on 05/14/2026Verified Service
Service was done at appointed time. However, we have to come back to fix brake monitoring system because the part had to be ordered.
by Otto Cadillac, Inc. on 05/14/2026
We apologize for any inconvenience caused by this delay, but we are thankful for your understanding. Thank you for choosing Otto Cadillac! We hope to assist you again in the future! Safe travels!
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 05/11/2026Verified Service
My service was done quickly and I was given a list of services that will need to be done in the future, with no pressure to have them done immediately, but recommended for serious consideration. Pricing is always competitive.
by Otto Cadillac, Inc. on 05/11/2026
Thank you for choosing Otto Cadillac and for sharing your experience. We look forward to working with you again in the future. Have a great day!
by 2019 CADILLAC CT6 SPORT Owner on 05/07/2026Verified Service
easy,fast and all professional people. Everyone was very nice and they had a comfortable waiting area with coffee and water.
by Otto Cadillac, Inc. on 05/07/2026
We are thrilled to hear that our team made the process easy and fast! Thank you for choosing Otto Cadillac, Inc. and for sharing your experience.
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 05/04/2026Verified Service
All of the service personnel were very helpful , respectful and efficient. The time estimate for the service appointment was on target. There was never any pressure to perform any additional services.
by Otto Cadillac, Inc. on 05/05/2026
Thank you for sharing your positive feedback with us! We're pleased to hear that our team was helpful, respectful, and efficient. We look forward to serving you again at Otto Cadillac. Safe travels!
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 04/03/2026Verified Service
Service was done quickly, the waiting area was clean and comfortable, with hot drinks and water available. My service rep, Bill, kept me informed.
by Otto Cadillac, Inc. on 04/04/2026
Thank you for choosing Otto Cadillac and highlighting Bill's excellent care. We look forward to welcoming you back! Safe travels!
by Daniel H. on 03/08/2026Verified Purchase
Ryan and Alex gave me the best customer experience I could asked for. Totally recommend this dealership for anyone looking for a nice ride alongside being treated the way a customer should, Great Job guys!
by Otto Cadillac, Inc. on 03/09/2026
Daniel, we really appreciate your recommendation of Ryan, Alex, and the team! Thanks for choosing Otto Cadillac and for sharing your support. See you next time!
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 02/19/2026Verified Service
Obsessed with the service department at Otto Cadillac!!! They get me in immediately & no stone is left unturned
by Otto Cadillac, Inc. on 02/20/2026
We are thrilled to hear that our service department impressed you, and we truly value your business. Please let us know if there is anything else we can do for you, we are always happy to help at Otto Cadillac!
by 2024 CADILLAC XT4 PREMIUM LUXURY Owner on 01/22/2026Verified Service
They are always on top of things. I was not thrilled with how long it took and no one kept me informed of progress.
by Otto Cadillac, Inc. on 01/22/2026
Thank you for sharing your feedback. We will work to improve our communication to match the level of our service excellence and ensure timely updates moving forward. We look forward to helping you again here at Otto Cadillac Inc. Take care!
by 2024 CADILLAC XT6 PREMIUM LUXURY Owner on 01/03/2026Verified Service
I was pleased with the service and in particular with Amber Young. She is courteous, listens carefully, and overall, a very competent person. Certainly, deserving of a raise!
by Otto Cadillac, Inc. on 01/05/2026
Thank you for the excellent review! We will be sure to pass the message along to Amber! Please let us know if there is anything else we can do for you in the future. Take care, from all of us at Otto Cadillac.
by 2025 CADILLAC XT4 PREMIUM LUXURY Owner on 12/13/2025Verified Service
Otto was able to fix an annoying squeak, no charge under warranty. Had the loaner car for two days because of a snowstorm, no problem at all with that.
by Otto Cadillac, Inc. on 12/14/2025
We're glad we could resolve your car issue under warranty and make the loaner process seamless, even with the snowstorm. Thank you for choosing Otto Cadillac! Safe travels!
by Marie D. on 11/17/2025Verified Service
Customer service is always very good. Service done in a timely manner and recommended getting service that was due shortly was appreciated.
by Otto Cadillac, Inc. on 11/17/2025
Marie, we're glad our team at Otto Cadillac provided timely and attentive service. Thank you for your feedback! Safe travels!
by Gaurav R. on 10/29/2025Verified Shopper
A very inflexible dealership that is not terrible but also a little unreasonable in not wanting to bend even a little bit on something that might be overpriced for its condition. Ended up going with a different dealer that worked with me on things.
by Otto Cadillac, Inc. on 10/30/2025
Gaurav, thank you for your feedback. We strive to be accommodating and competitive in our pricing, so it's disappointing to hear that we fell short during your visit. We will certainly take note of this and use it as a learning opportunity for the future. If you have any further concerns or would like to discuss this more, please don't hesitate to reach out. Thank you, Ian Maher - General Sales Manager - 518-869-5000
by 2019 TOYOTA RAV4 XLE/XSE Owner on 10/20/2025Verified Service
We have a 2019 Toyota Rav 4 which I brought to Otto Cadillac to get detailed. What a great job, my friend asked me when we bought the new car. It was a clean car when we brought in to get detailed and when it was done well it was a new car!
by Otto Cadillac, Inc. on 10/21/2025
Thank you for sharing your positive feedback! We're thrilled our detailing team made your 2019 Toyota RAV4 look brand new. We truly appreciate your business at Otto Cadillac!
by 2006 CHEVROLET CORVETTE Owner on 09/24/2025Verified Service
Was quoted one price then was charged another. Simple thing to give a quote on an oil change. Then charge more. Just giving the facts.
by Otto Cadillac, Inc. on 09/24/2025
I'm sorry to hear about the discrepancy in your oil change pricing, and I appreciate you bringing this to our attention. We aim for consistency and transparency in all of our quoting processes, so I regret that we let you down here. If you'd like to discuss this further or need any assistance, please feel free to contact me at any time. Thank you, Roger Prentiss - Service Manager - 518-869-5000
by Marc F. on 09/23/2025Verified Service
On the purchase of my vehicle, I received only 1 key. When my wife and I requested a second key, we got no response. I was hoping for 2 keys.
by Otto Cadillac, Inc. on 09/23/2025
Marc, I'm sorry to hear we let you down with your vehicle. If you would be willing to speak with us about the situation, please contact me, and I will be happy to answer any questions you have. Best, Ian Maher - General Sales Manager - 518-869-5000
by 2024 CADILLAC XT4 SPORT Owner on 09/08/2025Verified Service
Great problem solvers fix an issue in ten minutes that Onstar could not solve after 3 hours. Solution always use the Dealership first.
by Otto Cadillac, Inc. on 09/08/2025
We're thrilled to hear our team solved the issue in just ten minutes! Thank you for choosing Otto Cadillac and for sharing your positive experience.
by 2022 CADILLAC XT6 PREMIUM LUXURY Owner on 08/17/2025Verified Service
Service Associate was amazing - I was greeted instantly and happily.
My service was quick and all was explained clearly,
I will absolutely return to Otto for service
by Otto Cadillac, Inc. on 08/18/2025
Thank you for sharing your experience with our Service Team. It's wonderful to hear that you felt welcomed and well-informed throughout the process! See you next time at Otto Cadillac!
by 2023 CADILLAC CT4-V BLACKWING Owner on 08/12/2025Verified Service
Easy to schedule, professional service, pleasant staff. Service was performed efficiently and no problems were experienced.
by Otto Cadillac, Inc. on 08/12/2025
Thank you for sharing your experience! We are thrilled to hear that you had a smooth and efficient experience with us. We look forward to welcoming you back to Otto Cadillac!
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Service Information
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3,078 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Otto Cadillac, Inc. specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Safety Inspection
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Otto Cadillac, Inc. specializes in these makes, in addition to many others.
What do verified customers think about Otto Cadillac, Inc. in Albany, NY?
Verified customers who visit Otto Cadillac, Inc. in Albany, NY rate this business 4.8 out of 5 stars, with 470 reviews. 3,078 customers favorited this location.
How can I contact Otto Cadillac, Inc. in Albany, NY?
To reach the sales team at Otto Cadillac, Inc. in Albany, NY, call (518) 557-4031. To reach the service department, call (518) 724-1882
How can I schedule a service appointment with Otto Cadillac, Inc. in Albany, NY?
