by 2019 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 09/17/2025Verified Service
Mary Lyshik was fantastic, the work was done quickly, communication with regard to progress and findings was clear and useful, customer courtesies were offered such as a ride back home while the work was done and the application of a loyal discount. A+ experience.
by Gary Dewig on 09/18/2025
Thank you so much for the kind words! We're thrilled to hear that Mary Lyshik provided you with such a positive experience. Clear communication, efficiency, and thoughtful customer service are exactly what we strive for, and it's great to know Mary delivered on all fronts. We truly appreciate your feedback and look forward to serving you again!
by 2014 NISSAN ROGUE SELECT S Owner on 07/10/2025Verified Service
I recently had my car serviced and I couldn't be happier with the experience. The staff was incredibly friendly and helpful. They took the time to explain everything to me and were very transparent about the cost and what needed to be done. The work was completed quickly and efficiently, and I feel like I got a great value for the price
by GARY on 09/05/2025
Thank you for the great review!
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 06/14/2025Verified Service
The people are friendly and the information I receive while my car is being serviced is great. They give me info on what I came in for and then a breakdown of what was reviewed. Giving prices on all things that need to be repaired and the opportunity if it is something that can wait a bit longer or needs to be handled now. In this case my service provider Daniel was friendly and explained all.
by Gary Dewig on 09/12/2025
Thank you for the detailed and positive feedback! We're glad to hear that Daniel and the team provided clear information and friendly service throughout your visit. We appreciate your trust and look forward to assisting you again!
by 2015 NISSAN ROGUE S/SL/SV Owner on 06/14/2025Verified Service
Not welcoming. Charging for diagnostic test but did not see the real problem. Also charging me for the repair without guarantee thats why I decline their service. Wasted my diagnostic test for 209 dollars for just telling me they ate not sure of what is the problem. And estimating 1000+ or more for fixing the problem but they are not sure if the check engine will come back 1k for a not guaranteed work.
by Gary Dewig on 09/12/2025
I'm really sorry to hear about your experience and the frustration it caused. We strive to be transparent and thorough with diagnostics, and it's disappointing to know we didn't meet your expectations this time. Your feedback is important, and I'll make sure it's shared with the team to improve our service and communication.
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 05/20/2025Verified Service
Excellent, honest and reliable service. Every aspect explained including photos of worn items that need repair or replacement.
Waiting room amenities very poor and in huge contrast to the previous ownership. Also, the addition of a 3% surcharge by the service dept is highly objectionable and disappointing. Perhaps it would be more prudent to raise prices if need be.
by 2022 NISSAN KICKS SR Owner on 05/04/2025Verified Service
The work was completed. This service center did not include the usual benefits I have received at other Nissan locations, though, like vacuuming the interior or a car wash. They also added 4% to the bill to run my credit card for a $390 transaction. I have not seen this done at other locations either. I will not return here and will patronize the other locations instead.
by Marcel K. on 02/01/2025Verified Shopper
Internet price was misleading. Live 2 hours from dealership. Requested walkaround video numerous times, but never provided. This was something voluntarily provided by another dealership and extremely helpful in understanding cars features and condition.
Because of numerous negative reviews, I asked and was told there would be add on fees and car would not be sold for advertised price. Passed on it.
by Patricia J. on 02/01/2025Verified Purchase
The car was very well priced and as pictured/described. We were able to meet w a salesman the next day. He was very pleasant and eager but clearly inexperienced. The finance/accounting staff were excellent. We appreciated the Carfax information VERY much. The list of cars sent to us had excellent info. And we appreciated that we could choose cars being sold in our area only.
I highly recommend the Carfax system.
by Old Orchard Nissan on 05/20/2025
Thank you so much for sharing your positive experience working with Old Orchard Nissan! We pride ourselves on timely communication, professionalism, and providing an all-around good experience.
by Walter H. on 01/09/2025Verified Shopper
They lied on the phone to get me to drive over 110 miles and 1 1/2 hours to see the vehicle then tried to add lots of extras so 52k turned to 62k (I thought there was a reason the dealership was almost empty when I got there ) I told them off and left . I recommend you go anywhere else I would've given no stars but it set up so you can't
by 2015 NISSAN ROGUE S/SL/SV Owner on 01/07/2025Verified Service
Didn't like how long it took to get the job done. I made the appointment for 10am, arrived on time. And waited (at home) all day. Picked the car up at 6:30pm. That's a looooong time to be without a car.
They did the job, however.
I liked the friendly customer service. I hope the job was done correctly.
I believe pictures should be taken at every step of the job.
by Gary Dewig on 01/09/2025
Thank you for taking the time to post a review, this is how we get better!
by Srikanth K. on 01/01/2025Verified Service
I would not recommend purchasing vehicles from this dealer. I paid registration when I purchased the car. However after multiple calls and after 2 weeks have passed they said they are sending docs to my state for registration. This is fraud completely to keep registration fees for 2 weeks before they send paperwork
by Ivaylo M. on 12/27/2024Verified Shopper
Sister dealership of Huntley Ford. Avoid at all costs. The sales people and managers are condescending and would literally not give you the all in price for a car until you're ready to sign the purchase agreement. I literally had to say "ok we have a deal at full price" before they gave me the tax and fees amounts. I obviously didn't end up buying a car from here. Avoid at all costs!
by 2024 NISSAN KICKS SV Owner on 12/18/2024Verified Service
Changed oil, filter. Tire rotation was charged separately. Which increased total amount for this visit.
Car wash was included. Report with photos is nice and informative.
Waiting area could be better. Couldn't find armchairs this time. Had to go out for a walk because there was nothing to do while I was waiting for my car.
by 2011 NISSAN MURANO S/SL/LE Owner on 12/06/2024Verified Service
Mary, the service writer could not have been nicer! She continually checked in to let me know the status of my vehicle. The only negative thing I have to say is, I was told it would be an hour to an hour and a half for my oil change. I was there for three hours! I know they do a complete inspection of your vehicle, but I think a three hour wait is a bit excessive.
by Dennis Y. on 11/26/2024Verified Shopper
Very rude and unhelpful sales person refuse to give me any information on the car in which I was interested over the phone, or discuss any potential terms. They had the car I wanted most but I ended up buying a second choice from CarCityWholesale as they were exceptionally helpful.
by 2019 LINCOLN MKC RESERVE Owner on 11/13/2024Verified Service
Very unprofessional, the major thing is how much are you putting down and how fast can we get you off our lot? No they don't follow up. You must physically go up there to address whatever problems you may have with your purchase and if it's used, you're gonna have a problem.
by Lidiat S. on 10/18/2025Verified Service
Everyone was courteous and very helpful- great service! Mary was great and I they drove me home while my car was being worked on and picked me up once it was done.
by Gary Dewig on 10/22/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that Mary and the team took good care of you. We're always happy to offer shuttle service to make things as convenient as possible. We appreciate your support and look forward to serving you again!
by 2013 NISSAN ROGUE S/SV Owner on 09/26/2025Verified Service
I came in for an oil change and tire rotation. Arrived at 7am and was out by 8:30am. The car was washed, everything was great.
Mary L. took care of me as usual. Thank you.
by Gary Dewig on 10/22/2025
Thank you for the great feedback! We're glad everything went smoothly and that you were in and out on time. It's always a pleasure to hear that Mary provided excellent serviceshe's a valued member of our team. We appreciate your continued trust and look forward to your next visit!
by Lreinhofer@astound N. on 09/11/2025Verified Service
This dealership is excellent, especially in the customer service department. I will continue to bring my car(s) here in the future.
by Gary Dewig on 09/12/2025
Thank you so much for the kind words! We're thrilled to hear you had a great experience, especially with our service team. We truly appreciate your loyalty and look forward to serving you again in the future!
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 08/08/2025Verified Service
Mary took care of me with my issues. Very professional and helped with my next stress free appointment
by Gary on 09/05/2025
Yup, that's Mary! Thank you for your business!
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Service Information
2,596 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Old Orchard Nissan, LLC specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Old Orchard Nissan, LLC specializes in these makes, in addition to many others.
What do verified customers think about Old Orchard Nissan, LLC in Skokie, IL? Verified customers who visit Old Orchard Nissan, LLC in Skokie, IL rate this business 4.4 out of 5 stars, with 290 reviews. 2,596 customers favorited this location.How can I contact Old Orchard Nissan, LLC in Skokie, IL? To reach the sales team at Old Orchard Nissan, LLC in Skokie, IL, call (847) 965-3460. To reach the service department, call (847) 965-3460What are the shop amenities offered by Old Orchard Nissan, LLC in Skokie, IL? Old Orchard Nissan, LLC in Skokie, IL offers the following amenities: Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Old Orchard Nissan, LLC in Skokie, IL have a service center? Yes, Old Orchard Nissan, LLC in Skokie, IL does have a service center. You can contact the service department at (847) 965-3460.
