by 2019 KIA SPORTAGE EX Shopper on 03/07/2022Verified Purchase
Boch Hyundai was very responsive to my CarFax inquiry. We set up an appointment the following day. My salesman, Marshall, was attentive and professional. The entire purchase was completed in just a couple of hours. They gave me a very fair trade in value on my car and the car I purchased was competitively priced. Overall A+ experience.
by 2018 HYUNDAI TUCSON SE Owner on 12/22/2021Verified Service
After waiting a month for the scheduled appointment where I said I would be waiting, what I thought would be routine service at 30k miles took 3 hrs and cost me $550+ - neither of which was expected. As I was leaving the following day to drive cross-country, I had no choice but to approve the charges and wait it out.
by 2012 HYUNDAI VELOSTER Owner on 11/28/2021Verified Service
This is the worst dealership in Massachusetts. The customer service is below avg. the service department is a full joke. I can right a book about this place from my purchase of the car to dealing with service department for repairs. Find another dealership if you want Hyundai.
by 2016 HYUNDAI ELANTRA SE/SPORT/LIMITED Owner on 11/11/2021Verified Service
I arrived at the service department on time as stated and was greeted by one of the service advisors who went through the usual procedures like checking the mileage, taking the keys etc. and within minutes my car was on its way to the repair shop. Very professional service. It was quick and I will recommend this dealer to anyone of my friends who is looking to purchase a car.
by Karen R. on 07/21/2021Verified Purchase
I purchased the car... but wasnt allowed to transfer my old plates to the new car and had to get a new registration. Finance guy said its a new MA law??? My insurance company (AAA) says no, not true! Under 30 days I could legally transfer the plate. They (AAA) would have transferred the plates. Just my experience with them.
Love the car though...! The salesman was very nice!
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 06/05/2021Verified Service
Ive been going to David for YEARS, and he is always so personable and welcoming when I take my car in. He always takes the time to answer any questions I may have, and is always thorough in any explanations he gives me. I will always recommend David!!
by 2018 SUBARU OUTBACK 2.5I PREMIUM Owner on 05/18/2021Verified Service
I had an electrical problem that needed immediate attention on my Subaru Outback because I was beginning a two- week out of state vacation in two days and Nick got it resolved in less than 90 minutes. Im always impressed by his ability, even during the busiest times, to address customers concerns and keep me informed. I regard him as a top professional.
by 2017 HYUNDAI ELANTRA SE Owner on 04/24/2021Verified Service
Went for an oil change mentioned my phone would not charge they said they would check the fuse, did not ask me if I wanted it changed or the cost the fuse was .89 cents the cost to replace it $71.87 that is ridiculous it took all of 5 minutes at that, do not go to Boch Hyundai
by 2017 HYUNDAI TUCSON LIMITED/SPORT AND Owner on 02/12/2021Verified Service
15 yrs and counting , Dave Hernandez has been my service advisor since day one and has always been very knowledgeable , professional and in a personal way . Door opens drive in, see Dave ,big waiting area ,lot of open air space with easy access to the outside if concerned with the virus still among us. And yes the service on my suv is always done with care and in a timely manner.
by 2015 HYUNDAI SONATA SPORT/LIMITED Owner on 01/11/2021Verified Service
Had problem with engine,engine light flashing .NO POWER in gas pedal. Adjusted codes worked for 4 months, brought car back again same problem put a new wire harness and set codes again, 4 weeks ok. C what happens fingers crossed ! Hope it works if not it could b a bad Engine?
by 2018 SUBARU OUTBACK 2.5I PREMIUM Owner on 12/14/2020Verified Service
I came in on Friday before a holiday on very short notice needing a battery for a trip to NH.
The office manager Nick/Nicholas explained clearly the complications of getting a battery for my used Subaru + cautioned there might be a wait. But her searched effectively + after 20 minutes told me he'd found one. I was on the road within an hour of arrival. He did a very effective job,
by 2016 HYUNDAI TUCSON LIMITD/SPRT/ECO/SE Owner on 11/27/2020Verified Service
Excellent customer focused service. Christina goes above and beyond in recommending what needs to be done and provides the best value. Christina is a true trusted advisor and goes out of her way to make sure my car is safe and proactively maintained and provides the flexibility to meet my schedule. Thank you Christina and the team for exemplary service.
by 2011 GMC SIERRA K1500 SLT Owner on 01/26/2017Verified Service
They are not customer friendly and in all aspects of the process from drop off to pick up, they make you feel like a bother for trusting them with your vehicle. I also observed them beating on and mishandling a car that the intended to sell for 30,000+
by Joann B. on 02/16/2025Verified Shopper
They are a superb dealership but they couldn't help me because my score was too low and required more money down or a cosigner, both of which I couldn't do.
by Connor Decker on 02/17/2025
Thank you for your review and for considering us for your vehicle needs. We're sorry we couldn't make it work this time, but we truly appreciate the opportunity to assist you. If your situation changes or you'd like to explore other options in the future, we'd be happy to help. Please don't hesitate to reach out!
by Allyn C. on 02/16/2025Verified Purchase
Everyone I dealt with was pleasant and professional. Giving them 4 stars instead of 5 because I paid them in cash & they would not make any adjustments on the price.
by Connor Decker on 02/17/2025
Thank you for your feedback! We're glad to hear you had a pleasant and professional experience. We understand your concerns and appreciate your perspective. If there's anything we can do to improve your experience in the future, please let us know!
by Chris Y. on 01/24/2025Verified Shopper
These guys never returned the information I asked, assuming I'm an out of state buyer why waste time kind of. Don't know why they list for sale in online.
by Connor Decker on 01/24/2025
We're sorry to hear about your experience and any frustration it may have caused. We strive to provide timely and helpful communication to all our customers, regardless of location. Your feedback is important to us, and we'd appreciate the opportunity to make it right. Please feel free to reach out again, and we'll do our best to assist you.
by John F. on 08/09/2022Verified Purchase
I would never go back. I got the car I wanted for an ok deal (not great) on trade in and price; but all of the process getting there was difficult, to say the least. Not much on the customer service side here.
by Connor Decker on 01/24/2025
Thank you for your feedback. While we're glad you found the car you wanted, we're sorry to hear that the overall experience didn't meet your expectations. Providing excellent customer service is important to us, and we regret that we fell short. We appreciate your insights and will use them to improve. If you have any further concerns, please don't hesitate to reach out.
by 2017 HYUNDAI ELANTRA SE/LIMITED Owner on 12/24/2021Verified Service
Took my car in for oil change. The staff was very friendly, attentive and helpful. Will definitely be bringing my vehicle back whenever necessary.
by Connor Decker on 01/24/2025
Thank you so much for the 5-star review!
by 2018 HYUNDAI SANTA FE SPORT Owner on 12/10/2021Verified Service
Perfect. Took just over an hour to get my inspection sticker. Easy in and out. They always do a great job for me.
by 2015 HYUNDAI GENESIS 3.8L Owner on 12/05/2021Verified Service
Dave, Dave, Dave!
Hes the only reason I ever go here.
Hes the only reason a lot of us keep coming back.
Hes honest, and a man of his word. And tells you like it is.
He runs the place, as upper level management there is useless.
