by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 09/11/2026Verified Service
3 hours for an oil change and tire rotation is a waste of my time. If the technicians can't handle a stripped log, then they certainly can't handle more technical problems on a car.
I was very disappointed in my experience at Toyota in Covington. Louisiana.
by North Shore Toyota on 09/11/2026
We're very sorry to see that you've rated us 1 star. Please know that we take your feedback seriously and I would like the chance to discuss your concerns further. Please feel free to give me a call at any time. Thank you, Nick Gleber - Service Manager - (985) 893-7778
by 2022 KIA TELLURIDE SX Owner on 09/03/2026Verified Service
Refused to do a needed service and insisted I didn't know what I was doing. I have been working on cars my entire life and servicing them. What I asked of them was extremely simple and took no more than one and a half minutes for me to complete. They insisted that if the needed service was completed the engine would overheat. (Quite the opposite, if the service wasn't completed the engine would have overheated)
by North Shore Toyota on 09/09/2026
We're sorry to hear about your experience and understand your frustration. We take concerns like this seriously and would appreciate the opportunity to discuss what happened and address your concerns directly. Please reach out to our Service Manager, Nick Gleber, at (985) 893-7778 so we can look into this further. Thank you for bringing this to our attention.
by 2024 TOYOTA SIENNA XLE Owner on 08/27/2026Verified Service
There was extensive oil marks on my inside driver's door where a greasy arm rubbed across it. My driver's side rear tire low pressure warning came on two days after I got the van home. All of the tires were low on air pressure. What happened to the tire pressure check and fill portion of the service I got.
So disappointed.
by North Shore Toyota on 08/31/2026
I'm so sorry to hear about the issues you encountered. That doesn't sound like the high standard of service we strive for, and I understand why you'd be disappointed. Please give me a call when you have a chance so that I can learn more about what happened and see how we can make things right. Thank you, Nick Gleber - Service Manager - (985) 893-7778
by 2014 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 08/18/2026Verified Service
While on a trip from Mississippi to Texas, we needed a diagnostic test run. We were told it would be an hour and a hefty fee. After 90 minutes with no results, I asked for a status update and that took 20 minutes. We finally left just as they found an open bay.
Lack of feedback for a longtime Toyota customer.
by North Shore Toyota on 08/19/2026
We apologize for the inconvenience and lack of timely communication during your visit. It's certainly not the feedback we aim to provide our valued customers with. We understand that waiting without updates can be frustrating, especially when you're traveling. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out. Thank you, Nick Gleber - Service Manager - (985) 893-7778
by 2006 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 08/16/2026Verified Service
Great service, shout to Greer, who was very understanding. We had to attend my brother in law's funeral and she made sure our vehicle was serviced in a timely manner. Great place to have your vehicle serviced. Also, they are fair, no unnecessary add on services. Thanks.
by North Shore Toyota on 08/17/2026
Our thoughts are with you and your family during this difficult time. We're glad Greer provided compassionate and quick service. We truly appreciate your kind words. Thank you for choosing Northshore Toyota!
by 2025 TOYOTA TACOMA DBCAB/SR5/TRDSPT Owner on 08/07/2026Verified Service
Experience was fine, except they lost the record of our vehicle and us in their system. This is about the 4th vehicle we've had serviced at this location FYI. So, we had to give our information again. Not a big deal, and we will be back for future service I'm sure.
by North Shore Toyota on 08/10/2026
Thank you for sharing your feedback! We apologize for the mix-up, but we're glad our team was able to assist you in the end. We look forward to serving you and your vehicles again in the future! Safe travels! - Northshore Toyota
by 2023 TOYOTA 4RUNNER SE/SR5/SR5 PREMIU Owner on 07/10/2026Verified Service
There records on mileage was wrong claiming I only put 1000 miles since my last oil change last September I took a trip in November that was 2200 miles on its own plus first one there when the doors opened took over two hours for a oil change and tire rotation
by North Shore Toyota on 07/21/2026
I apologize for the mix-up with our records and the wait time you experienced. We aim to provide quick and efficient service, so this is disappointing to hear. Let's connect directly so I can better understand your concerns and ensure everything is resolved professionally going forward. Thank you, Nick Gleber - Service Manager - (985) 893-7778
by 2026 TOYOTA TACOMA DOUBLE CAB/SR Owner on 06/09/2026Verified Service
I had my oil changed and my tires rotated. My experience was outstanding. The service department under the professional management of Joey Petit saw to my every need making sure that my new 2026 Toyota tacoma was road ready. Mu family has bought several vehicles over the years. Always at Northshore Covington, Louisiana.
by Lakeside Toyota on 06/11/2026
Thank you for sharing such positive feedback about your recent service experience and for your continued trust in Northshore Toyota. It's wonderful to know that Joey and the service team provided you with outstanding care and attention. We appreciate your loyalty over the years and are delighted to help keep your new Tacoma road ready.
by 2014 TOYOTA RAV4 LE Owner on 05/06/2026Verified Service
Everyone helpful and informative.
They explained what I will need to do in the future. Instead of trying to talk me into having unnecessary work done. The oil change charge was reasonable . All the amenities in the waiting area were enjoyable and made the time fly by. Thank you Toyota
by Northshore Toyota on 05/12/2026
Thank you for sharing your experience and feedback. It's wonderful to know you found the team helpful and informative, and that the waiting area amenities made your visit more comfortable. Your comments about clear communication and fair pricing are greatly appreciated.
by 2023 TOYOTA SEQUOIA SR5/LTD/PLT/CAPST Owner on 05/02/2026Verified Service
I brought my vehicle in for safety recalls and they charged me $185 for a diagnostic check. My safety recalls were not fixed and when I had questions about what they checked no one called me back. They had a "middle man" call me who couldn't even describe what was included in the diagnostics check. Horrible communication and very overpriced
by Northshore Toyota on 05/08/2026
Thank you for sharing your experience and concerns. We're sorry to hear that communication did not meet your expectations and that you left feeling dissatisfied with the process and information provided. Please reach out to our service manager, Nick Gleber, at (985) 893-7778.
by 2010 TOYOTA RAV4 SPORT Owner on 04/27/2026Verified Service
Good prices and coupons on oil changes, cheaper than Carlock Toyota in Slidell where I live. It does usually take a bit longer here and they don't have a car wash. Other than that, it was fine. I needed an unexpected repair so was given a loaner car for a day.
by 2017 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 04/22/2026Verified Service
Horrible! I was there 3 hrs for a manager special. Oil change,tire rotation & in cab air filter.Called service manager after leaving to complain and he didn't answer. Never going back again. I drive 25 miles and take time off from work for so called certified mechanics with painted fingernails to perform the work,totally not worth it.
by 2022 TOYOTA COROLLA LE Owner on 04/04/2026Verified Service
I had an appointment for an oil change and tire rotation and I told them I was going to wait for the car. It took 2 hours and 45 minutes for this to be completed. I think that is a little too long and I am being polite, but the work was very good.
by 2016 TOYOTA PRIUS V Owner on 04/04/2026Verified Service
IA had a great experience with this dealership! The staff was very friendly and provided excellent service from start to finish. i like the video that gives me a detailed look at my car.I also, appreciated the car ride home. Alex is very helpful. I would recommend this dealership to anyone looking for great service. Thank you. Alice Mulkey
by John D. on 02/15/2026Verified Purchase
They allowed a thorough test drive in town and at highway speed. Salesman understood complex electronic controls of the vehicle. He accepted that the matter was a cash deal. There was no effort to convert me to an auto loan or any other "add on" dealer services. Process was painless. Michael Johnson, the young salesman did an excellent job.
by 2015 TOYOTA HIGHLANDER XLE Owner on 02/14/2026Verified Service
Had my tires rotated and the technician forgot to tighten the driver side wheel lugs. It was a miracle the tire never came off.
Especially with Interstate driving. I highly advise for everyone to check your wheel lugs after every rotation. Its unfortunate but you can't trust your service provider!
by 2011 TOYOTA CAMRY/SE/LE/XLE Owner on 12/05/2025Verified Service
Terrible service. Went in for an oil change and came out with a leaking oil pan due to the mechanic stripping the bolt. Contacted service manager, Nick, who avoided phone calls all day and then laughed when I told him he needed to fix what his mechanic broke.
by 2013 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 11/07/2025Verified Service
I had a scheduled appointment for 1pm. Arrived at 12:45pm and didn't get my vehicle back until after 3pm. Heard some strange noises under my hood and opened it up. My battery was not locked down in its cradle and was bouncing around. Not very happy with the service I received that day.
by 2025 TOYOTA RAV4 XLE/XLE PREMIUM Shopper on 10/23/2025Verified Purchase
Pretty good except for the trade in experience. $14000 for a car that shows up on their used lot for $19500+. I know I had other options but dealers don't need to be that ruthless. Our sales lady was very nice but under the thumb of the used sales manager. The next question involves dealership recommendations. They're the typical 5-6 out of 10 but better than the sales dept at Supreme Toyota in Hammond La.
by Mark B. on 09/26/2026Verified Service
They never fixed the problem they created. Apparently there mechanic doesn't have enough experience to do his job !!!!!!!
by North Shore Toyota on 09/28/2026
Mark, I'm disappointed to hear that we weren't able to resolve the issue for you. It's important to us that our service is both professional and reliable, so this feedback is concerning. I'd like an opportunity to make things right and discuss how we can better assist you moving forward. Would you mind giving me a call at your convenience? Thank you, Nick Gleber - Service Manager - (985) 893-7778
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8,454 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, North Shore Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, North Shore Toyota specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Lexus
Toyota
Shop Amenities
Complimentary Drinks
Free Wi-Fi
Mobile Charging Station
Snacks
About Us
Northshore Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to servi...
What do verified customers think about North Shore Toyota in Covington, LA?
Verified customers who visit North Shore Toyota in Covington, LA rate this business 4.3 out of 5 stars, with 923 reviews. 8,454 customers favorited this location.
How can I contact North Shore Toyota in Covington, LA?
To reach the sales team at North Shore Toyota in Covington, LA, call (985) 313-3076. To reach the service department, call (985) 893-7778
How can I schedule a service appointment with North Shore Toyota in Covington, LA?
Chevrolet
Ford
Honda
Lexus
Toyota