by 2025 TOYOTA 4RUNNER LIMITED/PLATINUM/ Owner on 05/24/2026Verified Service
The service department is very friendly and helpful. I really liked that they listened to my problems and made a point to address them while my vehicle was getting its regular maintenance done. They let me know about a recall and were able to schedule me right away to have it fixed.
by North Park Toyota on 05/28/2026
Thank you for the positive feedback! We're glad our team listened to your concerns and addressed them during your visit. It's great we could inform you about the recall and schedule repairs promptly. We appreciate customers like you!
by 2024 TOYOTA TACOMA DBCAB/SR5/TRDSPT Owner on 05/22/2026Verified Service
All they do is try to sell you more than just take care of the needs of your vehicle. In my new vehicle on its first oil change, they persistently pushed all of these extra products on the car that weren't necessary at the time and wouldn't take no for an answer. It's an uncomfortable feeling when you feel you're being forced to purchase something when you're nervous they might do something to your vehicle if you decline multiple times.
by North Park Toyota on 05/28/2026
We understand how important it is for customers to feel comfortable and confident during every service visit. Our team aims to provide helpful maintenance recommendations while also respecting each customer's decisions and preferences regarding their vehicle. We appreciate you sharing this feedback, as it helps us continue improving the overall customer experience. Please contact Fred Duron at fredd@nptosa.com so we can discuss your concerns further.
by 2022 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 05/17/2026Verified Service
North Park Toyota advertises one price online, then gives you a second price that's about 50% higher for the exact same service once you arrive. They also emailed me before my last visit offering $50 off my next service if I completed that visit. When I came back for the qualifying next service and tried to use the coupon, they would not honor it. Very disappointing experience and misleading pricing practices.
by North Park Toyota on 05/26/2026
Thank you for sharing your concerns. We understand your frustration. These situations can understandably create disappointment and confusion about our service practices. Your feedback is important to us as we work to ensure transparency in our communications with customers. We would like the opportunity to review the details of your service experiences and discuss how we can better serve you moving forward. Please contact Fred Duron at fredd@nptosa.com so we can address these concerns directly with you.
by 2024 TOYOTA COROLLA SE/NIGHT SHADE Owner on 05/05/2026Verified Service
Service advisor not very friendly. Didn't explain wha was wrong with car besides the one tire that was busted. Didn't even have techs add air to the other tires I my car even thought I told him about the low tires. I had to take my car somewhere else to add air to my tires and get a new tire. He was more concerned with making a sale than actually telling me what was wrong with car. I had to find out with the email I received.
by North Park Toyota on 05/07/2026
Thank you for bringing this to our attention. We understand your disappointment, and your concerns are important to us. We take feedback about our service communication seriously, as we want every customer to feel informed and cared for throughout their visit. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Fred Duron at fredd@nptosa.com so we can address these concerns directly.
by 2023 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 04/23/2026Verified Service
Had a good experience during my recent service visit.
Ernest, my service advisor was friendly, professional and very helpful from the time that I arrived.
He clearly explained what needed to be done and kept me informed throughout the entire process.
by North Park Toyota on 04/24/2026
Thank you for sharing your positive experience with your recent service visit at North Park Toyota of San Antonio. We are thrilled to hear that you had such a wonderful time during your appointment.
by 2024 TOYOTA HIGHLANDER HYBRID XLE/HYB Owner on 04/20/2026Verified Service
Very professional, did not have to wait too long for the service of my vehicle. Very satisfied with the service. Scheduled next appointment at 20,000. I always contact Thomas Villarreal and my experience is always positive results. Will always look forward In Toyota servicing my vehicle.
by North Park Toyota on 04/22/2026
Thank you for sharing your experience with us. We truly appreciate your kind words about the professional service you received and are delighted that your wait time was minimal. It's wonderful to hear that you felt completely satisfied with the care your vehicle received and that you've already scheduled your next service appointment. Your confidence in our team and your commitment to bringing your Toyota back to us means everything. We understand how important it is to have a trusted service experience, and we're honored that you consistently choose us for your vehicle's maintenance needs. Looking forward to seeing you at your 20,000-mile service appointment!
by Robin D. on 04/09/2026Verified Purchase
They sold me a car, after dark, with a broken windshield. When I went back to get it fixed, they claimed it wasn't broken when I drove off the lot and would not fix it. I will NEVER go back there again! I am a 63 year old woman who is a veteran, an RN and was a teacher for NEISD for many years . . . I do NOT lie or APPRECIATE being ACCUSED of lying . . . I would NOT recommend them.
by North Park Toyota on 04/13/2026
We take your feedback seriously and understand your frustration. Your experience falls short of the standards we strive to maintain. We recognize that trust is earned through honest communication and reliable service, and we would appreciate the opportunity to discuss this further with you. Please contact Ray Andrade at randrade@nptosa.com so we can work together to find a resolution that addresses your concerns.
by 2009 TOYOTA SIENNA CE/LE Owner on 03/28/2026Verified Service
Great customer service. Short wait time that day and my van drove off perfect. But when you have the time. Their waiting area and small cafeteria are great places to wait in. Kudos to Vicente Veliz and to the young tire tech who worked on my vehicle.
by North Park Toyot on 03/31/2026
Thank you for the wonderful feedback! We're thrilled you had excellent service with minimal wait time and that your van left running perfectly. It's great to hear you enjoyed our waiting area and cafeteria. Your recognition of our team members means a lot to us. We appreciate you sharing your positive experience!
by 2021 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 02/28/2026Verified Service
I bought a used Tacoma as-is that had unknown issues with the back-up sensor and blind spot mirror sensors. I called my salesperson, Cal Lewis and he got me hooked up with the service manager, Tony. I brought it back to them and got all the issues repaired.
by North Park Toyota on 03/04/2026
We are overjoyed to hear about your positive experience with your used Tacoma purchase. It's wonderful that Cal was able to connect you with Tony in our service department when those sensor issues came to light. We understand that buying a vehicle as-is can sometimes lead to unexpected discoveries, and we're so pleased that our team was able to take care of those backup sensor and blind spot mirror repairs for you. Your trust in bringing the vehicle back to us for service means everything, and we're grateful you took the time to share how we were able to resolve everything for you.
by 2021 TOYOTA CAMRY SE/SE NIGHT SHADE Owner on 01/27/2026Verified Service
The service on my car was good, and the person handling it kept us informed at all times about the progress, which I really appreciated. The only downside was the wait time. It took about three hours just for an oil change, which felt too long. Overall, the staff was helpful and professional, but I hope the wait times improve.
by North Park Toyota on 01/29/2026
We are overjoyed to hear about your positive experience with our service team. It's wonderful that our staff kept you well-informed throughout the entire process and provided the helpful, professional service you deserved. Your satisfaction with the quality of care your vehicle received means everything to us at North Park Toyota.
We genuinely understand your concern about the extended time needed for your oil change service. Your feedback about the three-hour wait is valuable, and we recognize that efficient service timing is just as important as quality work. We're committed to finding ways to streamline our processes while maintaining the thorough attention your vehicle deserves.
Your experience helps us identify areas where we can enhance our service delivery. We're grateful for customers like you who take the time to share both the positives and areas for improvement, as this helps us grow and better serve our community.
by 2022 TOYOTA CAMRY TRD/XSE Owner on 12/17/2025Verified Service
It was a great experience. I don't have an appointment and just dropped off my car for an oil change and they honored a coupling that was emailed to my husband. Definitely will continue to take my car in for service here. We also plan on buying another vehicle in the near future so we are excited to doing business with them again.
by North Park Toyota on 12/23/2025
Thank you for sharing your wonderful experience with our service team. We're delighted to hear that we could accommodate your oil change without an appointment and that our team was able to honor the coupon that was sent to your husband. Your satisfaction with the service you received means everything to us at North Park Toyota. We look forward to continuing to serve you and are excited about the opportunity to help you with your next vehicle purchase. Your trust in our dealership for both service and future vehicle needs is truly appreciated.
by 2022 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 11/17/2025Verified Service
The service took significantly longer than initially stated. One of the items I specifically asked about was filling windshield washer fluid as I had a message light about it. After waiting 3 more hours than I was told, as I got in the highway I received a warning light to call the dealer immediately. Of course, they were then closed. I later learned it was ONLY a fill the washer fluid warning. Need I say
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by North Park Toyota on 11/26/2025
We value your input and understand your frustration. The situation you've described is certainly not the experience we want any customer to have. We would welcome the opportunity to discuss this experience further and work toward a better resolution. Please contact Fred Duron at fredd@nptosa.com so we can address these concerns directly.
by 2024 TOYOTA LAND CRUISER BASE/1958/FI Owner on 10/07/2025Verified Service
I scheduled an appointment to get my breaks fixed per. TSB issued by Toyota, and added the 20K service since the vehicle would already be there. After waiting for 2.5 hours, they tell me the breaks couldn't be fixed because they didn't have the parts! Initially when I called to schedule the appointment they told me that there was no TSB found for squealing breaks. I told her I was looking at it and she asked if I was sure.
by North Park Toyota on 10/10/2025
We are concerned to hear about the difficulties you experienced and we understand your frustration. Your experience does not reflect the level of service we strive to provide, and we are sorry to hear that you feel this way. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly.
by 2022 TOYOTA CAMRY SE/SE NIGHT SHADE Owner on 09/23/2025Verified Service
Very bad my hose keys were not attached to my car ring they were misplaced and the guy told me that's why I shouldn't have so many keys in my key ring and my car serviced wasn't completed as my rim got scratched when putting a new tire had to file a complain I had to leave my rim at the dealer and they put on my spear on and gave drive like this until my rim gets repaired very poorly service
by North Park Toyota on 09/26/2025
We are sorry to hear that you are disappointed with your service visit. We understand your frustration. The experience you've described falls short of the service standards we strive to maintain. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly.
by Mike C. on 09/22/2025Verified Shopper
I was coming from 2 1/2 hours away and asked to see a used Tundra. They sold it the day before my scheduled time and did not inform me. I only found out by searching the vehicle before i was about to drive to appointment. Very disappointed by lack of communication.
by North Park Toyota on 09/26/2025
We are sorry to hear that you feel this way about your experience. We understand your frustration. Your feedback helps us understand where we can improve our communication processes to better serve customers who are making special arrangements to visit us. We would appreciate the opportunity to discuss this experience with you further and explore how we can better assist with your vehicle needs. Please contact Ray Andrade at randrade@nptosa.com so we can address your concerns directly.
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 09/01/2025Verified Service
I arrived at my appointment time and was helped right away. I asked for a specific Service Advisor upon arrival. Booking my appointment was easy online; however, it did not allow me to ask for a specific service advisor. Oil change service was pretty quick, about an hour. I have asked for this advisor several times when scheduling service. He's a nice, friendly person who is respectful to his customers.
by North Park Toyota on 09/24/2025
Thank you for taking the time to leave us this great review. We're happy to hear that your visit was quick and efficient, and that you were helped right away. It's also wonderful to know that your preferred service advisor continues to provide you with excellent service. We pride ourselves on having a team that is not only knowledgeable but also friendly and respectful.
We appreciate you bringing the online booking issue to our attention. We understand how important it is to be able to request a specific service advisor when you book online, and we apologize for any inconvenience this may have caused. Your feedback is valuable, and we will definitely look into improving this feature on our website to make your next booking even easier.
We look forward to seeing you again soon!
by Josiah I. on 07/31/2025Verified Service
Needed a patch on a tire due to a nail and the receipt or service report didn't seem to explain what was performed. Honestly only a 3 star because after the specific tire work on top of my regular maintenance, two of my tires didn't have the caps on them and also wasn't inflated to the required psi, way over. Never heard back from service after leaving my email with them on the matter
by 2021 TOYOTA HIGHLANDER L/LE Owner on 07/14/2025Verified Service
HAD CAR SERVICED FOR RECALL ITEM.OFFERED REPLACEMENT OF COUPLE OF FILTERS BUT REFUSED. LEFT HOUSING OR COVER TO FILTERS BEING OFFERD DISASSEMBLED. HAD TO RETURN LATER TO HAVE PUT BACK IN PLACE.
NOT FIRST DISAPPOINTMENT WITH THIS PARTICULAR SERVICE CENTER.
TRUTH IS HAVE NOT FOUND ANY OTHER TRUSTWORTHY TOYOTA SERVICE CENTER IN SAN ANTONIO.....
by 2025 TOYOTA TACOMA DOUBLE CAB/TRD SPO Owner on 06/20/2026Verified Service
When scheduling appointment over the phone I request my normal service tech. When I arrive the next morning I was told it was his normal day off. Also, they forgot to reset the maintenance mileage. Normally they do excellent service. .
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 06/20/2026Verified Service
Staff was friendly and helpful. It only took a couple of hours.
Only problem is finding the entrance to the place.
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Service Information
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21,777 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, North Park Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, North Park Toyota specializes in these makes, in addition to many others.
What do verified customers think about North Park Toyota in San Antonio, TX?
Verified customers who visit North Park Toyota in San Antonio, TX rate this business 4.4 out of 5 stars, with 1,739 reviews. 21,777 customers favorited this location.
How can I contact North Park Toyota in San Antonio, TX?
To reach the sales team at North Park Toyota in San Antonio, TX, call (855) 223-0454. To reach the service department, call (877) 330-6734
How can I schedule a service appointment with North Park Toyota in San Antonio, TX?
