by 2022 SUBARU LEGACY LIMITED Owner on 09/09/2025Verified Service
A side panel, on the drivers side had split from the car. I had only stopped by the shop, to ask if I could make an appt. to have the car looked at and repaired. They were able to fit me in right away. It was also time for an oil change and tire rotation. The clerk, Austin, kept me informed on the progress of the repairs.
Highly recommend Subaru's location in the San Antonio area.
by 2025 SUBARU FORESTER PREMIUM Owner on 08/16/2025Verified Service
had a new service writer. Very pleasant and nice, but not as knowledgeable as the other people. checking me out and sharing recommended services for the future. Didn't know what the service even was. Finally had to ask a fellow adviser for help. Also, had to ask several times for the inspection report. The service Tech provided a inspection video which was very clear and easy to understand.
by 2021 SUBARU OUTBACK LIMITED Owner on 07/26/2025Verified Service
Everyone as usual was so attentive and kept me up to date with all of the servicing.
Love the video they text showing my car being worked on and commentary by the technician.
Can't say enough about what a wonderful experience they make a usually dull day.
by 2015 SUBARU FORESTER 2.5I PREMIUM Owner on 07/22/2025Verified Service
I appreciate the coupons that allow me to keep my '15 Forester in good condition. This trip, they replaced the alternator belt and the pcv valve and the hose. It's always nice to feel a difference in the car's performance after a service visit, and the pcv valve change-out made a big difference. It makes me look forward to my next service.
by Mark Z. on 07/08/2025Verified Service
I really liked that they had a loaner preped and ready to go for me. My service manager communicated well and informed me of all the things I needed. I'm unconvinced that some of the prices they quoted are worth it, but I do a lot of my own work anyway.
by 2023 SUBARU FORESTER TOURING Owner on 06/30/2025Verified Service
The routine maintenance was done quickly and efficiently, and the Service Department provide detailed summary of the work done with as supporting video. Service personnel were friendly, courteous and kept me informed on the progress of work being done.
by 2020 SUBARU FORESTER TOURING Owner on 06/28/2025Verified Service
Ricky Little provided superior service as always. I had a cracked plastic floor plate, and he expedited our wait time by putting in the plate for us. Ricky Little always goes the extra mile for customers, and is extremely hard working, and takes care of his customers! Ricky Little is management material!
by 2015 SUBARU OUTBACK 3.6R LIMITED Owner on 06/21/2025Verified Service
I was greeted by a friendly face as soon as I arrived. Reviewed the reason for my visit and discussed my coupon. It took approximately 2 hrs to complete tire rotation and oil change along with multi-point inspection. Everything was fine. The provided me with a better discount than the coupon provided. I'd highly recommend NP Subaru of Dominion.
by 2025 SUBARU OUTBACK LIMITED Owner on 06/19/2025Verified Service
It was very quick and efficient. I asked for my reminder sticker to be updated at the beginning of the appointment. When I received my car tge sticker had not been updated. As I was driving away I noticed they put a 7000 mile window instead of a 6000 mile window. I will now have to come back to get that updated.
by 2020 SUBARU ASCENT TOURING Owner on 06/16/2025Verified Service
I liked the prompt courteous service. While my car was being serviced, I was given a ride home. When it was finished, they sent a ride to my home to transport me back to the service center to retrieve my vehicle. This was one of many outstanding service experiences I have had with North Park Subaru. I have no dislikes.
by 2023 SUBARU FORESTER LIMITED Owner on 06/08/2025Verified Service
My Service Advisor was Christina Thomas. Christina listen to my concerns. Christina took care of all my concerns professional and in a kindly matter. Christina made me feel at ease that everything would be done right. I do like the videos you send me on the report of my vehicle. I will be asking for MS.Thomas again.
Thank You
Ann Jerry
by 2025 SUBARU FORESTER SPORT Shopper on 04/22/2025Verified Purchase
We are satisfied with the sales person Mr. Gordy, and will go back to Dominion Subaru. Will not go back to North Park Subaru on San Pedro. The sales person did at check up on us. Never heard from Subaru on San Pedro. I will NEVER go back to San Pedro.
by 2024 SUBARU ASCENT TOURING Owner on 03/24/2025Verified Service
Top notch customer service, from prompt and easy scheduling, to super friendly and engaging Check In/Check Out, to clean/comfortable/well-stocked waiting area, to prompt/efficient/accurate/careful service (including keeping the interior clean and an exterior car wash!), to a delightful follow-up video.
by 2024 SUBARU WRX PREMIUM Shopper on 03/21/2025Verified Purchase
Chris was very helpful without being pushy. He let us drive the car on city streets and drove us around to show us the cars features and performance. The technology visit was really helpful in hands on use of most of the bells and whistles on both the steering wheel and the display panel. The financial phase went smoothly, and they assisted us in getting the insurance on the so we could drive it home.
by 2018 SUBARU OUTBACK 2.5I PREMIUM Owner on 03/01/2025Verified Service
I wouldn't go anywhere else. Your staff is courteous, knowledgeable, patient, attentive; your service is fine-, and, happily, usually taking less time than the estimate wait. Your waiting room is comfortable, the coffee choices yummy... Haven't ever had a better car (Outback 2018) or a better dealer/service shop. Keep it up!
by 2021 SUBARU FORESTER PREMIUM Owner on 02/22/2025Verified Service
Always receive great service here. They are very good about giving you a detailed estimate on whatever needs to be done with your vehicle. They also give you a list of maintenance items that may need to be done in the future. It's a good way to budget out maintenance needs on your vehicle so you don't have to do it all at once.
by 2023 SUBARU FORESTER TOURING Owner on 01/31/2025Verified Service
I love that I can drive in at any time and don't need to make an appointment for service on my car. Due to my schedule with husband's doctor appointments, I cannot always schedule service calls.
All the personnel are just great and very polite and professional.
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 01/07/2025Verified Service
North Park Subaru at Dominion has extremely nice service reps, BUT chronically misdiagnoses car issues and mechanical problems. I picked up my vehicle after a "repair" only to turn around 5 miles later and drop it back off because the problem was not diagnosed correctly and not fixed. Their success rate for me is 30%. When quoted large dollar amounts for repair, I seriously hesitate, because I KNOW it's not right.
by 2022 SUBARU OUTBACK TOURING Shopper on 12/14/2024Verified Purchase
Nice experience . I had not bought a newer car in 18 years . Was able to do everything by phone & had a nice young man deliver it to me & gave me a great lesson about the gadgets on my screen ! 18 year old cars did not come with all the bells & whistles my outback has now . I love it !
by 2019 SUBARU ASCENT PREMIUM Owner on 11/21/2024Verified Service
As always, go in for regular service and get oversold with expensive add-ons. Then dealer Recommends pricing maintenance on items that should've been taken care of as part of a technical service bulletin earlier in the life of the car and blames owner for a known issue related to under specified springs in the front suspension. I'm done with Subaru
