by 2013 CHEVROLET VOLT Owner on 03/25/2023Verified Service
I was very pleased with the service. I went in for a battery issue and they took my car in right away. They had the part and fitted me in for that day. I also had other maintains to the car while I was there. All was done in a couple of hours. I am very thankful for the service and attention they provided me. I would recommend them to others. They really go above and beyond to help you.
by 2019 KIA SORENTO LX/L Owner on 10/20/2022Verified Service
They performed the services I asked for and didn't try to upsell me on a bunch of unnecessary work. They had the vehicle ready when they said it would be done. It might be a small thing, but I appreciate that they always wash the car and return it cleaner than it went in.
by 2020 KIA FORTE GT LINE/S Owner on 10/17/2022Verified Service
A finance guy have me come to their dealer shop at 08:30 am for emission test with saying it will take 5min since all is ready to start once I get there, but there was no reservation for me when I arrived and had to wait for the finance guy who have me come by 09:30 am. After all, I had to give my emission test result which I had on 9/16. And I was late on my conference call at 10:00 am.
by 2014 KIA SORENTO LX Owner on 09/25/2022Verified Service
Wiper washer fluid was bone dry, vehicle was returned dirty inside & out, and service center rep lady I dealt with had a crusty attitude with me. Never called me to let me know my car was ready till 2weeks after it was completed/done, then called me time in 1 day and was rude! Never spoke with a mechanic, communications is lacking here.
by 2011 KIA OPTIMA HYBRID Owner on 08/25/2022Verified Service
The car was taken in because the transmission is slipping out of gear and to take care of a couple recalls. The dealer was unable to replicate the transmission issue (it happened again as I drove home) and had to order the parts for the recalls. Once the parts come in will try again.
by 2021 KIA NIRO LX/LXS Owner on 08/17/2022Verified Service
Great customer service. They were fast and courteous. This is my first Kia. It was easy to schedule an appointment and they answered all
my questions about this service and future services. There are closer Kia dealerships but none provide the level of service as North County Kia both In purchasing a car and having it serviced!
by 2016 KIA SEDONA EX Owner on 05/16/2022Verified Service
They didnt diagnose the tailgate malfunction properly, but said it was fixed. When I got home and found this our, I called and tried to get another appointment, only to be put on hold ... until my called was dropped. Several times. When I got through and was able to get it scheduled, they didnt call when the parts were in. too much work for too few employees!
by 2019 KIA NIRO EX Owner on 03/28/2022Verified Service
NC KIA was able to verify my charging issues on my KIA Niro EV was related to my Level 2 charger at home versus with the car. I was able to make an appointment for this service check in a timely manner. They were able to resolve the problem fairly quickly.
by 2019 KIA SORENTO EX Owner on 03/18/2022Verified Service
The service dept behaviors are quite dry. I had a rep previously who was outstanding. We have brought this vehicle in 2x now for the same issue, but it seems they just keep recommending the same thing and expecting a different result. The rep who took care of this time didn't seem to be listening to my concern, but sent us home with the cap on the oil once again and we have to bring it back in 1000 miles. AGAIN.
by 2013 KIA SOUL +/!/SPORT Owner on 10/23/2021Verified Service
The services was great. Everything done with a professional touch and car was finished at the time quoted when dropping off car. I stayed at the dealership on this visit review the new car selection. Everyone was very friendly. Would recommend the North County KIA service department to everyone.
by 2012 KIA SORENTO SX Owner on 10/12/2021Verified Service
I am disappointed that the oil change offer is no longer offerred. I asked to speak to service manager regarding another issue and was told he was too busy and would call me the next day. He never called. They dont care about their customers like they used to.
by 2015 KIA OPTIMA SX Owner on 08/02/2021Verified Service
Did not confirm that car arrived via tow truck. Had to call Kia 4 days later. Tried to include unnecessary fluid changes with start replacement. Later found "rodent" damage to harness, when they initially called it "road" damage, although car has not been in use. Do not recommend.
by 2016 KIA SPORTAGE LX Owner on 07/11/2021Verified Service
We have always received great, honest and timely service at North County Kia. It is obvious that the customer is first there, and they don't try to get you to have unnecessary service completed just to make more $$. I am always impressed by the professionalism, courtesy and most importantly the excellence in car care we have received at North County Kia. Thank you.
by 2011 KIA SPORTAGE EX/SX Owner on 06/27/2021Verified Service
I originally purchased my vehicle here & have had my car serviced here. From cashier to mechanics, everyone has been so friendly, and when I needed work done on my car they took the time & explained why it was needed. Im very pleased with their service & highly recommend them.
by Callie G. on 05/23/2021Verified Service
Battery was losing it's charge rapidly by itself. KIA replaced battery ($329.00 just for replacement). I appreciated the work and needed their help diagnosing the issue, but this was way too steep of a price for a battery replacement for me. I'll continue to avoid the dealership(s) as much as possible for any maintenance/repairs. For reference, 2017 Forte, base model.
by Gannon N. on 10/10/2019Verified Purchase
It took a while for anyone to notice I was at the dealership but after someone found me it was great! I walked out with a car, but dont let them sell you something you cant use! They tried to sell a low Jack but I didnt want it , they were nice enough to work something out though.
by 2022 KIA TELLURIDE EX Shopper on 05/17/2026Verified Purchase
The sales people were friendly but the things they told me come with the car ended up costing me money. I told them I was leaving California in two days and I ended up paying for a clear coat that came with the car but I paid later found I paid for. They had no time for me to bring it in before I left so I ended up paying almost $600 for something I can't use. They told me I could only get it done at their dealership and when I asked for a refund I never got an answer.
by 2025 KIA SELTOS SX Owner on 05/17/2026Verified Service
People were efficient and explained what was being done to service the SUV.
by 2025 KIA SORENTO SXP Owner on 05/14/2026Verified Service
Excellent thanks again, on time
by 2016 KIA SOUL Owner on 04/25/2026Verified Service
Absolutely awful if you're gonna buy Kia I would figure out somewhere else to buy it and if you bought it from here, definitely don't have it serviced here. Brought in my vehicle while it was under warranty because it was burning oil. They said they fixed it and it was a faulty oil sensor. A couple thousand miles later and 1000 miles out of warranty realized they didn't actually fix it. And then the dealership doesn't inspection saying the engine is blown and it needs a full new engine. I guess they couldn't figure that out a couple thousand miles before while it was under warranty. Took three months of fighting with Kia and the dealership to get them to repair it. I'll give Kia corporate some credit they were actually helpful eventually but the dealership was not. After Kia corporate covered the repair the dealership gave me my vehicle back absolutely filthy. Service was horrible. No follow up. I had to fight the entire way even when Kia corporate said they would cover.
Sadly, for the dealership I bought one new vehicle during that time and I'm about to buy another one for my daughter and we had planned to buy Kia. We switched to Volkswagen and I've been very happy.
