Natalie was amazing. Very helpful and always keeping me updated. She is a treasure. The service dept is a whole other situation. I was gaslit into thinking my damaged transmission was normal. As it turns out, they had to replace it because it was damaged by them. As a woman and a customer of lexus for approximately 15 years, that was a complete turnoff and I am not sure I'll be purchasing cars from that dealership going forward.
by Newport Lexus on 09/22/2025
Thank you for your feedback and wonderful comment about Natalie.I do apologize that the visit was not to the level of service we strive to provide for all of our guests. Reviewing your vehicle's history, no work related to the transmission has been performed by us prior to the last visit where the transmission was replaced under your warranty.We believe in having full transparency with our guests and I would be more than happy to discuss this with you further.Please feel free to reach out to me directly at your convenience. Regards, Allen Bendix - Service and Parts Director Newport Lexus | 949-477-7053 | abendix@group1auto.com
by 2024 LEXUS NX 450H LUXURY/450H F SPO Owner on 08/18/2025Verified Service
Kevin understood the problem and gave me options of what it could entail. I immediately ordered a loaner car which helped me overcome my stress with a house full of out of town guests so a car was essential.
The work was done as indicated and he kept me informed. Really appreciated his service. Please keep him!!
by Newport Lexus on 08/19/2025
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
by 2015 LEXUS GX 460 Shopper on 07/31/2025Verified Shopper
Great sales guy named Chris. Unlike a lot of dealerships these guys actually lower the price. The particular gx460 wasn't exactly what we were looking for but Chris helped us vet it appropriately. Would definitely buy from this store if the right vehicle comes along.
by Newport Lexus on 08/02/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2022 LEXUS LX 600 BASE/600 PREMIUM/6 Owner on 07/02/2025Verified Service
Newport Lexus exceeded my expectations. Joey Wilcheck my service advisor was fantastic and a true asset to the service department. He went out of his way to provide excellent service. My vehicle was repaired faster than I was expecting and the quality of work was excellent. Joey checked in with regular progress updates. Drop off and pickup were quick and seamless. A+++
by Newport Lexus on 07/22/2025
Hello, we're happy you found Joey to be so supportive during your experience here at Newport Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 LEXUS UX 250H Owner on 06/02/2025Verified Service
I love Newport Lexus' location and convenience next to my office. It is easy to drive in and you are immediately greeted by staff and my service advisor. Everyone is professional and just pleasant. They keep you informed of the status of your vehicle and it is easy to contact your service advisor.
by Newport Lexus on 06/04/2025
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2010 TOYOTA FJ CRUISER Owner on 04/12/2025Verified Service
The service was excellent. I had quite a bit of work done on my vehicle but before it had begun I was shown pictures of the work that was needed. My Service Advisor (Chris Cortez) explained everything to me and the amount of time that was required. Rest assured I will return for periodic maintenance as well as more major work.
by Newport Lexus on 04/13/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. We are always more than happy to assist you if anything else comes up. Take care!
by 2016 LEXUS GX 460 Owner on 03/09/2025Verified Service
My car battery died on vacation, unexpectedly. I ended up at Newport Lexus to get a new one. Jonathan and the Lexus team made an unpleasant situation easy breezy. They had us in/out very quickly and the experience was customer service A+. We even got to take a look at some new TXs and Christopher was so informative and great all around.
by Newport Lexus on 03/10/2025
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2014 LEXUS ES 350 Owner on 11/08/2024Verified Service
Joey has done it again. From arrival to departure my experience was excellent. Some additional work needs to be done- he explained it, gave me the price with a moderate discount and within an hour the car was ready. My wonderful 2014 Lexus ES drove off with its very happy owner.
by Newport Lexus on 11/09/2024
Thank you for taking the time to let us know how we did. We hope you have a great day!
by 2010 LEXUS RX 450H Owner on 10/10/2025Verified Service
Service and repairs needed were clearly explained. Time needed for service was given correctly. Service agent was helpful, courteous and timely.
by Newport Lexus on 10/12/2025
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2025 LEXUS UX 300H BASE/300H PREMIUM Owner on 09/08/2025Verified Service
Newport Lexus service agent was very professional, knowledgeable and helpful. Service was completed quickly and on time. The service center was well organized and all the staff were very friendly and helpful.
by Newport Lexus on 09/10/2025
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Newport Lexus! If you have any further questions, please don't hesitate to reach out!
by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 09/07/2025Verified Service
The new owner of Newport Lexus and Tustin Lexus has really made some great changes. One of which is it their service options are now much more affordable. In fact, they're competitive to outside auto service shops.
by Newport Lexus on 09/08/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
by 2020 LEXUS ES 300H Owner on 09/01/2025Verified Service
Good oil change experience. Highly recommend service advisor Roberto Manzano. He made me feel at ease and didn't pressure any upsells on me. Excellent customer service and looking forward to working with him and Newport Lexus in the future!
by Newport Lexus on 09/03/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. If you have any further questions, please give us a call. We're always happy to help!
by 2019 LEXUS NX 300 BASE/300 F SPORT Owner on 08/27/2025Verified Service
A personable, professional service advisor. He understood I was there to take the offer of having my wheels balance for a special price. Jonathan has good customer service skills tin helping this out of towner.
by 2019 LEXUS ES 300H Owner on 08/22/2025Verified Service
Excellent service. Personable and knowledgeable service advisor. Kept informed of progress on vehicles. Offered a car several times to prevent our waiting at the dealership. Work completed at the time estimated.
by Newport Lexus on 08/23/2025
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by Bill M. on 08/15/2025Verified Service
Overall service was very good. However they had missed a couple items that I had to point out to them while picking up vehicle. If issues I found had been addressed before, that would have made it an excellent rating.
by Newport Lexus on 08/19/2025
Thank you for your feedback! We're glad to hear that you had a positive experience with our service. We apologize for missing those items and will make sure to pay closer attention in the future. We appreciate your business and hope to have the opportunity to exceed your expectations in the future. Newport Lexus service team
by 2010 LEXUS RX 450H Owner on 08/03/2025Verified Service
The agent clearly and patiently explained the details of the multi point inspection. The video of the inspection and the written report with repair recommendations were also useful.
by Newport Lexus on 08/04/2025
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 07/24/2025Verified Service
Service advisor ( Sean) was excellent communicator. Parts availability was an issue, but got resolved
by Newport Lexus on 07/25/2025
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Gabriel . on 07/11/2025Verified Service
Al & Sean are both honest and straightforward. I used to go to anther Lexus Dealership but found the Newport Beach Lexus with the best pricing.
by Newport Lexus on 07/13/2025
Hi Gabriel, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2025 LEXUS NX 350H BASE/350H PREMIUM Owner on 06/16/2025Verified Service
Quick and professional. Realized next day that my dash cam was unplugged and left that way and my headlights were turned from "auto" to off. Other than that, everything was great.
by Bchang1@yahoo C. on 05/27/2025Verified Service
We arrived on time and were taken care of immediately. Kevin was easy to deal with and explained everything clearly. The car was available within the quoted time and was washed properly. 5 stars!
by Newport Lexus on 05/28/2025
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Service Information
183 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Newport Lexus specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Newport Lexus specializes in these makes, in addition to many others.
What do verified customers think about Newport Lexus in Newport Beach, CA? Verified customers who visit Newport Lexus in Newport Beach, CA rate this business 4.9 out of 5 stars, with 128 reviews. 183 customers favorited this location.How can I contact Newport Lexus in Newport Beach, CA? To reach the sales team at Newport Lexus in Newport Beach, CA, call (949) 368-0446. To reach the service department, call (949) 477-7000Does Newport Lexus in Newport Beach, CA have a service center? Yes, Newport Lexus in Newport Beach, CA does have a service center. You can contact the service department at (949) 477-7000.
