by 2015 VOLKSWAGEN GOLF SPRTWGN/TDI S/SE/SEL Owner on 03/24/2025Verified Service
Super helpful in diagnosing an issue providing a recommendation for with my car and getting me out the door quickly!
by 2024 VOLKSWAGEN TAOS SE Owner on 03/03/2025Verified Service
I liked the quickness of the visit, but the car needed a part and it's been a week since I was there and have not received a call to come back in for part replacement and a week was whet I was told the part would take.
by 2014 VOLKSWAGEN JETTA S/SE Owner on 02/23/2025Verified Service
All good; just expensive. The last time the latch mechanism stopped functioning, I replaced it myself for ca. $100. The $450 or so price is steep for a retired person on fixed incoe...
by 2015 VOLKSWAGEN PASSAT SE Owner on 02/09/2025Verified Service
Took my car in for repairs charged me over 900.00 dollars and never fixed the problem. Took it back again for the same reason again told me it was fixed but still having the same issues
by 2016 VOLKSWAGEN TIGUAN S/SE/SEL/R-LINE Owner on 12/23/2024Verified Service
My vehicle was seen quickly. They got to the bottom of why my check engine light was on. My car is running better now and I feel like it had a good servicing.
by 2017 VOLKSWAGEN GTI SPORT/SE/AUTOBAHN Owner on 12/21/2024Verified Service
Always prompt and thorough service at Nemer. Comfortable waiting area and staff keeps you aware of progress.
by 2022 VOLKSWAGEN TAOS SE Owner on 12/16/2024Verified Service
Great experience. As a women it is good to see the work that is neede instead of being told and the without requesting this the worker showed me the work needed and anwered all questions before I provided a response. Thank you for taking teh time to do so.
by 2013 VOLKSWAGEN JETTA S/SE Owner on 08/24/2024Verified Service
When I checked in, the staff member at the counter explained the work to be done and the fees, and showed me where the waiting room was.
After the work was completed and I had paid, the staff member showed me to where my car was.
Everything about the service was excellent for me.
by 2023 VOLKSWAGEN JETTA SE Owner on 04/27/2024Verified Service
TRavis my service center customer representative was very helpful, kind, courteous and a pleasure to deal with. I have recently had the pleasure of working with him as I unfortunately had to purchase 4 new tires over this most recent pothole season. My Jetta Sel has low profile tires which I do not like nor would reccommend having for the Capital Region of Albany, NY.
by 2022 VOLKSWAGEN ID.4 PRO S Owner on 03/02/2024Verified Service
This was the first time I was dissatisfied with Nemer's service. There are three reasons. First, this was a scheduled inspection service, according to the vehicle. The dealership should have notifed me that the services would cost $500. Second, the technician left greasy fingerprints all over various surfaces. Finally, the technician didn't reset the service warning, I have to look at that for the next 600 miles.
by 2023 VOLKSWAGEN ATLAS SE Owner on 01/28/2024Verified Service
Service was okay but communication could've been better. Arrived at the dealership and was told that VW wouldn't do my scheduled 10k service since my 5k service was done only a few month back, wish they could've told me earlier so I don't have to waste time driving back and forth.
by 2016 VOLKSWAGEN PASSAT SE Owner on 01/19/2024Verified Service
Excellent service. My husband usually brings the car in for service. This time I had to do it and the people at Nemer ( Pam at service desk and Stephanie at payment desk ) were very helpful, professional and friendly. This was an excellent experience. Please thank them.
by 2007 VOLKSWAGEN TOUAREG Owner on 11/19/2022Verified Service
Brought vehicle to diagnose the engine light cause (code P0017) They didn't find what is the cause and how to fix, instead suggested "the fix" of unrelated problem they found. Left dealership $150 short in my wallet without determining what was the cause of the P0017 code.
by 2019 VOLKSWAGEN TIGUAN SEL PREMIUM/SEL PR Shopper on 09/26/2022Verified Purchase
Nemer VW was the smoothest, friendliest, and most accommodating dealership I experienced while purchasing a vehicle. The Nemer Team extends true professionalism, courtesy, and accountability throughout! I would, highly, recommend stopping by and getting to know how easy the journey of purchasing and servicing your vehicle can be.
Kudos to Nemer!
by 2022 VOLKSWAGEN TIGUAN S Shopper on 08/23/2022Verified Purchase
Experience was fantastic, especially during a time when the car buying process has become challenging in a lot of ways. They immediately had what I needed in stock, and made the whole process so much easier than in my previous experiences. I received the car quickly and with minimal effort, and Keith Scianna and Jim DeScantis were incredibly helpful.
by 2021 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 07/12/2022Verified Service
Ive been a customer at M/N for over 30 years because they have a great group of sales people (Archie), service people and customer service staff. Without these wonderful employees I would have gone elsewhere. Theyre great to their customers and make A great team!
by 2022 VOLKSWAGEN TAOS SEL Owner on 07/03/2022Verified Service
Very happy with the service team.
Friendly, fast and efficient! And a comfortable waiting room was a nice surprise that made a
"Oh ugh , I don't want to have to wait around for my car" dread into a " my car is ready already? " experience! Now that's a good day. Thanks guys.
by 2019 VOLKSWAGEN TIGUAN SE/SEL/RLN JET/RLN Owner on 06/27/2022Verified Service
Mike, my contact person during the service while I waited, was extremely knowledgeable and professional.
He recommended we flush and change brake fluid, and change the pollen filter.
Cabin filter was pretty clean so did not change.
Put off flush and change transmission fluid for next time....pretty pricy!
Car did not get washed...???
by 2017 VOLKSWAGEN JETTA SE Owner on 04/16/2022Verified Service
Pam was great about explaining how to reset the digital display on the dashboard. The service advisor whose name I don't recall assured me that the mechanics would examine why the car's emergency brake sometimes sticks (the problem wasn't replicated in the shop). The mechanics lubricated the brake parts for me. Thank you.
by 2011 VOLKSWAGEN JETTA SE Owner on 03/15/2022Verified Service
Went for inspection, routine maintenance, and oil light staying on. Very expensive to fix "vacuum" problem with oil. Informed of a new problem I had no indication of previously. The charge to fix the new problem was outrageous! Nemer inspected my vehicle and let me go home. Barely made it to my house and it sounded like the car was going to fall apart. Fixed at a local shop for half the price.
