Napleton's Kia of Elmhurst

4.0
New Car Sales: (630) 576-9279Used Car Sales: (630) 884-5088Service: (630) 782-9300
Sales Open until 9:00 PM
Service Open until 6:00 PM

Napleton's Kia of Elmhurst

4.0
Sales Open until 9:00 PM
Service Open until 6:00 PM

308 New and Used Vehicles for Sale at Napleton's Kia of Elmhurst

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Ratings & Reviews

Overall Rating
4.0
31 Verified Reviews
5 Star
68%
4 Star
3%
3 Star
7%
2 Star
3%
1 Star
19%
Sort by: Most Helpful
Read reviews that mention
by 2025 KIA K4 EX Shopper on 10/12/2025Verified Purchase
First time going to this dealership everyone there were very courteous and helpful I got the car I wanted will always go back.
by KIA of Elmhurst on 10/13/2025
Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!
by 2025 KIA TELLURIDE SX/SX X-LINE/SX Shopper on 04/16/2025Verified Purchase
Had a great experience buying my Telluride. Nice people- not too pushy. Quickly arrived at an agreement on price. The "feature expert" is available at all times for questions. My salesperson Jason is highly recommended
by KIA of Elmhurst on 04/17/2025
Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
by 2024 KIA TELLURIDE EX/EX X-LINE Shopper on 05/29/2024Verified Purchase
I bought my car in one day because I was in hurry. They were helpful and polite. Deal ok My complaint is they stated they would add hitch, which I needed, and told me 900$. One month later, when scheduled, told me now 1900$. I asked to speak with manager etc. completely unresponsive after that.
by KIA of Elmhurst on 05/30/2024
2024 Kia Telluride Ex/ex X-line Shopper, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out to us at (630) 782-9300. Your comments play a key role in the success of our business, so we hope to speak with you soon. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
by Joe H. on 04/08/2024Verified Shopper
Poor experience with this dealership. Sales person was non responsive as we were interested in moving forward with the Tesla. I totally understand if another buyer came in and paid asking price but communication is key and they did not keep me informed on what was happening. That is poor salesmanship. Think the sales person's name was Alex.
by KIA of Elmhurst on 04/09/2024
Hi Joe, we're extremely disappointed to hear that you left Ed Napleton's Kia of Elmhurst unsatisfied. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 782-9300 and we will do our best to make this better.
by Jim H. on 03/07/2024Verified Purchase
I was surprised that the SalesPerson gave me a lame excuse why the price I had was $2500. less and his price was the correct offer. Besides this contradiction, the S/P added extras on the first offer that I found out were built into my original offer, on-line. I felt the S/P was inflating the selling price to see if I was willing to purchase it immediately, at a much higher price!
by KIA of Elmhurst on 03/08/2024
Jim H., thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com
by 2022 KIA K5 GT LINE Owner on 11/07/2025Verified Service
Great service department and team!
by KIA of Elmhurst on 11/08/2025
Thanks for sharing your recent service experience with us! We hope you continue to choose Ed Napleton's Kia of Elmhurst as your first choice for all your vehicle needs.
by 2024 KIA FORTE GT LINE Owner on 07/26/2025Verified Service
Fast friendly service clean waiting room
by KIA of Elmhurst on 07/27/2025
Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2022 KIA K5 GT LINE Owner on 07/21/2025Verified Service
Great and timely service service rep kept me updated on the progress of the work being done
by KIA of Elmhurst on 07/22/2025
We're glad to hear that everything was completed to your satisfaction, 2022 Kia K5 Gt Line Owner! Please let us know if there is ever anything else we can assist you with. Thank you again for the great review! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
by Alvaro L. on 07/18/2025Verified Service
They corrected my issue with the service that they gave me, great customer service thank you.
by KIA of Elmhurst on 07/19/2025
Hello Alvaro, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (630) 782-9300 so we can work towards a resolution.
by 2016 KIA SOUL Owner on 06/28/2025Verified Service
They were very nice and professional got my car serviced.
by KIA of Elmhurst on 06/29/2025
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2023 KIA NIRO SX Owner on 06/23/2025Verified Service
I arrived at the scheduled time. Service was performed and completed in a timely manner.
by KIA of Elmhurst on 06/24/2025
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
by 2024 KIA FORTE GT LINE Owner on 06/10/2025Verified Service
Good fast service and a great staff
by KIA of Elmhurst on 06/11/2025
Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
by 2021 KIA SELTOS S Owner on 03/22/2025Verified Service
They were courteous and helpful.
by KIA of Elmhurst on 03/23/2025
Hi, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
by 2023 KIA SELTOS EX Owner on 02/23/2025Verified Service
The guys got me in thoroughly went over the vehicle and performed the service needed
by KIA of Elmhurst on 02/24/2025
Hi, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2015 KIA FORTE EX Owner on 01/13/2025Verified Service
Great service and everything was well communicated
by KIA of Elmhurst on 01/13/2025
We're glad to hear that everything was completed to your satisfaction, 2015 Kia Forte Ex Owner! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 211
by Ernesto G. on 09/15/2024Verified Purchase
I was not happy they wasted my time to come their place. Overcharged and unexpected they added certified upfront.
by KIA of Elmhurst on 09/16/2024
Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by Frank V. on 03/28/2024Verified Shopper
Wade is a patient helpful & friendly professional. If you are looking for a good guy to work with, ask for Wade. Highly recommended
by KIA of Elmhurst on 03/29/2024
Hi Frank, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Alan T. on 02/16/2024Verified Shopper
I set up an appointment to see the car. When I arrived, I was told "sorry it just sold." The next day the same car was still being advertised. I think the ad was a scam to get customers into the dealership.
by KIA of Elmhurst on 02/17/2024
Hi Alan, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 782-9300 and we will do our best to make this better.
by 2024 KIA SORENTO SX/X-LINE SX PRES Owner on 11/14/2024Verified Service
Elmhurst kia service no good. I have lot of complaints about the kia elmhurst.
by KIA of Elmhurst on 11/14/2024
Hi 2024 Kia Sorento Sx/x-line Sx Pres Owner, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd be willing to provide more feedback, please reach out to us at (630) 782-9300 so we can assist you further. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/2378 marta.nilles@napleton.com
by Friedel L. on 09/29/2024Verified Service
I liked the whole experience.
by KIA of Elmhurst on 09/30/2024
Thanks for sharing your recent service experience with us, Friedel L.! We hope you continue to choose Ed Napleton's Kia of Elmhurst as your first choice for all your vehicle needs. If you have any further questions, please give us a call. We're always happy to help! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com
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Service Information

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978 Customer Favorites

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Top Services Performed

Based on CARFAX Service History, Napleton's Kia of Elmhurst specializes in these services, in addition to many others.

  • Auto Maintenance
  • Battery Service
  • Brake Service
  • Check Engine Light Diagnosis
  • Electrical Repair
  • Emissions Inspection
  • Engine Service & Repair
  • Exhaust
  • Full Service Auto Repair
  • Mechanical Repair
  • Muffler Repair
  • Oil Change
  • Safety Inspection
  • Steering & Suspension
  • Tire Rotation
  • Tire Service & Repair
  • Transmission Service & Repair
  • Wheel Alignment

Top Makes Serviced

Based on CARFAX Service History, Napleton's Kia of Elmhurst specializes in these makes, in addition to many others.

  • Kia Services
    Kia

About Us

Get In Touch
Sales Information
New Car Sales: (630) 576-9279
Used Car Sales: (630) 884-5088
Today: Open until 9:00 PM
Sunday
Closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM
Service Information
Service: (630) 782-9300
Today: Open until 6:00 PM
Sunday
Closed
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 7:00 PM

Frequently Asked Questions

What do verified customers think about Napleton's Kia of Elmhurst in Elmhurst, IL? Verified customers who visit Napleton's Kia of Elmhurst in Elmhurst, IL rate this business 4 out of 5 stars, with 31 reviews. 978 customers favorited this location.
How can I contact Napleton's Kia of Elmhurst in Elmhurst, IL? To reach the sales team at Napleton's Kia of Elmhurst in Elmhurst, IL, call (630) 884-5088. To reach the service department, call (630) 782-9300
How can I schedule a service appointment with Napleton's Kia of Elmhurst in Elmhurst, IL? You can schedule a service appointment at Napleton's Kia of Elmhurst in Elmhurst, IL through CARFAX.
Does Napleton's Kia of Elmhurst in Elmhurst, IL have a service center? Yes, Napleton's Kia of Elmhurst in Elmhurst, IL does have a service center. You can contact the service department at (630) 782-9300.