by 2017 CHRYSLER PACIFICA LIMITED Owner on 05/21/2025Verified Service
Napleton makes it easy to get your service done. It was.
easy for me to call to schedule my appointment. And my service representative Joanne was terrific. It is nice to have a woman representative as usually it is a man. She communicated well and it was not intimidating.
by Gregg K. on 01/27/2025Verified Shopper
Saw the internet listing, indicating it had damage history, low miles, and 'call for price'. I called, no price found, I would get a call-back, soon.
2 hrs, no call-back. I called Napleton - car had been sold. No courtesy call to me - no need to? Somebody jumped the queue.
Back on line, found an another Town and Country, low miles. Bought it.
Low marks for Napleton.
by Marta Nilles on 02/10/2025
Thank you so much for taking time letting us know about your poor experience with our team. The behavior you have describe is not acceptable and we will make sure this wont happen again. Thank you again.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2020 JEEP RENEGADE LATITUDE Owner on 01/15/2025Verified Service
Took my car for a B82 recall and after a few days later my airbag light came on. Took the vehicle back twice to inform me the wire harness is the issue and has nothing to do with the recall and would need to pay for the fix. As a consumer very disappointed with jeep especially this dealership. Don't consider to attend and help a customer to address the issue and now in the process of submitting a complaint.
by Marta Nilles on 01/23/2025
Thank you so much for letting us know about your recent visit. We work hard to provide all the services customers need. We do apologize we were not able to do more. Please reach out if you would like to share more information that will allow us to improve for better.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2013 CHEVROLET CRUZE LTZ Shopper on 06/17/2024Verified Purchase
Awful customer service. I truly came to buy a car and was made to feel like I was getting on everyone's nerves. They put me with a person who had been there 1 day. Then the car I was looking to buy was sent on a test drive with another customer! Lastly the finance manager made me feel like a 2 year old e even though I have a masters degree (sir, I can read what this says and it does not line up with what you're saying!)
by Sharnae Leachman on 06/18/2024
Thank you for taking the time to leave us your honest feed back. We sincerely apologize to hear what you experienced. We would like the opportunity to address your concerns. Please reach out to us directly at
847-298-0900 when you have a chance. We're very confident that will be able to turn your experience around. Thank you, and we look forward to hearing from you.
Thank you,
Sharnae Leachman
Customer Relations Manager
Ed Napleton Auto Group
Sleachman@napleton.com
(847) 298-0900 EXT 243 & 211
by Cassidyneveux@gmail C. on 06/02/2025Verified Purchase
Nick, the sales rep, was fantastic. Earnest and hardworking. I wasn't crazy about the financing portion. Took an extremely long time and ended up with a pretty high rate given my good credit score.
by 2019 JEEP CHEROKEE LIMITED Owner on 05/27/2025Verified Service
Jake is an excellent service advisor and was awesome in getting the work approved on extended warranty plan.
by 2022 JEEP COMPASS LIMITED Shopper on 05/10/2025Verified Purchase
I am very happy with my experience at Napleton Arlington Heights. Our sales person was newer, but worked very hard to make us happy. Everything went smoothly. It just took a long time.
by 2011 DODGE AVENGER MAINSTREET Owner on 01/21/2025Verified Service
The work I needed was done quickly. The service was professional and exceeded my expectations. The service rep went above and beyond to see that all my needs were met and I was satisfied.
by Marta Nilles on 01/23/2025
We're glad to hear that everything was completed to your satisfaction, Sarah Paul! Please let us know if there is ever anything else we can assist you with.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2021 DODGE DURANGO CITADEL Owner on 01/02/2025Verified Service
Comfortable waiting room, Advisor Allen kept me informed of progress on radio software updates. Reasonable charge for service.
by Marta Nilles on 01/23/2025
Thank you so much for sharing your recent visit with us. We will be happy to share with our stuff all the kind words. Thankyou so much for choosing us to get your services done.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2014 JEEP CHEROKEE LIMITED Owner on 12/28/2024Verified Service
Couldn't resolve the evap problem. They suggested replacing parts until the issue is resolved starting with the fuel pump. Poor communication.
by arta Nilles on 01/23/2025
Thank you so much for letting us know about your visit with our service. We will use your comments to improve in areas that need improving. Please call if we can help with anything.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2023 AUDI A4 PREMIUM PLUS 45 Shopper on 12/20/2024Verified Purchase
Muhammad and Ben the Sales manager are one of the best people I have ever bought a car from. They are professional and caring. The whole process was vey fast and smooth. They went out of the way to make my experience a memorable one.
by Marta Nilles on 02/10/2025
Thankyou so much for letting us know how we did. We will be happy to pass those kind words to our team. Please reach out if you ever need anything. Safe travels.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2016 JEEP WRANGLER UNLIMITED SPORT Owner on 12/05/2024Verified Service
I liked finding out what was wrong with my vehicle;; did not like the long wait, running out of power on my phone and the cashier telling me that she had a charger but would get in trouble if she charged my phone.
by Marta Nilles on 01/23/2025
Thank you so much for sharing with us your experience. We would like to say thank you for your patience and giving us idea of trying to get charging station that will definitely be useful during visits.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2019 JEEP WRANGLER RUBICON Owner on 11/22/2024Verified Service
Service department was on point! Friendly, took time to explain things, explained how long things would take, very accommodating! Better than other places I've been.
by Marta Nilles on 01/23/2025
We are happy to hear our service provided you with great experience during your visit. Please reach out if we can help with anything else
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by Guy W. on 11/20/2024Verified Service
Emiliano Garcia was my service rep. He did a fantastic job getting me in and out promptly.
Good job!
by Marta Nilles on 01/23/2025
We are happy to hear our service did great job during your visit. Please give us a call if we can help with anything.
Regards,
Marta Nilles
Customer Relations Manager
Napleton Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by Tom M. on 11/08/2024Verified Purchase
Good people to do business with easy process from start to finish. No hidden fees like other dealers have. I'll be back when needing another vehicle
by Marta Nilles on 02/10/2025
We are so happy to hear our team provide you great experience. We hope to see you soon. Have a safe travels.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by Jim V. on 10/28/2024Verified Shopper
Several times when I called no one other than the operator answered the phone. When I did speak to someone they did not return calls when promised. Felt I was getting the runaround so I stopped calling them.
by Marta Nilles on 02/10/2025
Thank you so much for letting us know about your experience. We will definitely use this to improve on our services. Thank you again. Have a nice day.
Regards,
Marta Nilles
Customer Relations Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by Lois H. on 10/19/2024Verified Purchase
It was fantastic. Great help from start to finish.very knowledgeable on the auto I bought. I would tell everyone that if your looking for an auto. Go here.
by Marta Nilles on 10/25/2024
Thank you so much for letting us know about your experience. We are so happy to see your feedback. Please give us a call if we can help with anything
Regards,
Marta Nilles
Customer Relation Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/2378
marta.nilles@napleton.com
by Maria D. on 10/08/2024Verified Service
I was able to wait for the repairs to be done. Was told a couple of hours, but it seemed like it was less.
by Marta Nilles on 10/25/2024
We are happy to hear everting was completed in a timely mater and you left our location satisfied. Please let us know if we can help with anything else.
Marta Nilles
Customer Relation Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/2378
marta.nilles@napleton.com
by Linda B. on 09/19/2024Verified Shopper
But they answered my inquiry quickly and offered pricing, etc. I responded that I was looking at this time
by Marta Nilles on 10/25/2024
Thank you for letting us know about your experience with us. Please reach out if we can assist with anything else.
Marta Nilles
Customer Relation Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/2378
marta.nilles@napleton.com
by Gabriel S. on 09/10/2024Verified Purchase
There is no credit opportunity, although one offers 10 thousand dollars down payment, they do not take it into account because you are Hispanic.
by Marta Nilles on 10/25/2024
Thank you Gabriel for letting us know about your visit. We do not find this behavior acceptable. We want all our customers to be treated with respect despite of the race, religion etc. Please give us a call so we can address this correctly.
Marta Nilles
Customer Relation Manager
Napleton's Arlington Heights CDJR
630-782-9300 x2339/2378
marta.nilles@napleton.com
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Service Information
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11,582 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Napleton's Arlington Heights Chrysler Dodge Jeep RAM specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Napleton's Arlington Heights Chrysler Dodge Jeep RAM specializes in these makes, in addition to many others.
What do verified customers think about Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL? Verified customers who visit Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL rate this business 4.2 out of 5 stars, with 958 reviews. 11,582 customers favorited this location.How can I contact Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL? To reach the sales team at Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL, call (224) 296-0435. To reach the service department, call (888) 521-3623How can I schedule a service appointment with Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL? You can schedule a service appointment at Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL through CARFAX.Does Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL have a service center? Yes, Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights, IL does have a service center. You can contact the service department at (888) 521-3623.
