I'm trying to put down on it first and I'm about keeping it and making a payment for y'all every month and only on a Friday y'all I promise y'all will be there on time and go to work everyday make a payment for y'all cause y'all help me to get to work on time to point a to point b thanks y'all and pray for me please keep me in y'all's prayers. And name I pray amen.
by CDJR of Mid Rivers on 11/13/2024
Hello Tyrone, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2014 JEEP CHEROKEE LATITUDE Owner on 11/09/2024Verified Service
Blake was the one who helped up in the service center and he was absolutely AMAZING! He never made me feel like I was being taken advantage of because I'm a girl (there are many places I've been that have done that!). His customer service is probably the best I've seen in the car industry thus far. I would recommend him to anyone and everyone!
by CDJR of Mid Rivers on 11/11/2024
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 JEEP WRANGLER RUBICON 4XE Shopper on 10/28/2024Verified Purchase
Very bad experience. Was sold a hybrid wrangler that doesn't perform as a hybrid due to a programming error that the dealer knew about. Other dealers won't even sell them. Very poor salesmanship and horrible after sale service. Would not recommend at all!!!
by CDJR of Mid Rivers on 10/29/2024
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 928-8000 when you have a chance. Thank you, and we look forward to hearing from you.
by 2018 JEEP GRAND CHEROKEE SUMMIT Owner on 10/03/2024Verified Service
They took over 2 months just to diagnose my vehicle & after charging me almost $3000 for a starter and labor, my motor went out 2 days later. I called the day I got it back & they said nothing was wrong it was only performing different because it sat so long, only for my engine to give out 2 days later. I am now out of $2400 & a vehicle! Thanks for nothing Napleton. I will never go back for a vehicle or service
by CDJR of Mid Rivers on 10/04/2024
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (636) 928-8000 so we can work towards a resolution.
by 2023 DODGE HORNET GT Owner on 09/09/2024Verified Service
I have taken my car in for an oil change at Napleton CJDR for oil changes twice now. Neither time they have been able to successfully complete the oil change and reset the service light. The second time they even damaged my wheel and gave me the car back with an ABS light on, after an oil change how does that even happen?? Never trusting them with servicing my car again.
by CDJR of Mid Rivers on 09/10/2024
Hello, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2020 JEEP GRAND CHEROKEE LAR/ALT Shopper on 09/01/2024Verified Purchase
Will never buy from here ever again, and I would recommend all to do the same, sold me a 2020 Jeep Grand Cherokee with a cracked brake booster vacuum line and a bad brake booster pump, and a broken hood latch, car was supposed to be safety and emissions tested, they sent it home with my wife undone and when I took the car to a repair shop to have them look at it, I was told the car could have lost it brakes do to the problems
by CDJR of Mid Rivers on 09/02/2024
Thank you for your recent purchase and for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. We understand how disappointing this can be and are committed to making it right for you. Please contact me at 630-382-0339 or email DrivenToHelp@napleton.com to discuss a resolution that meets your needs. Your feedback is invaluable to us, and we are dedicated to improving our services based on your input. We appreciate your business and hope to have the opportunity to make things right. Kind regards, Eduardo Rodriguez National CX Director 630-382-0339 DrivenToHelp@napleton.com
by 2023 JEEP COMPASS LATITUDE Owner on 08/18/2024Verified Service
3 hours for a SCHEDULED oil change and tire rotation us ridiculous. Staff did not keep me or others that were waiting updated. I had to ho ask what was taking so long. 10 minutes later they pull my vehicle around. 10 minutes after that I get my paperwork, with no explanation about the 19 point check or anything. Need to work on customer service.
by CDJR of Mid Rivers on 08/19/2024
Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton's Mid Rivers Chrysler Dodge Jeep RAM. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or ER@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2023 HYUNDAI KONA LIMITED Shopper on 07/29/2024Verified Purchase
Well priced. Original selling price on a 2023 was $30k was way too much. With 2024 the car had less than 4k miles and less than $24k. Like new only complaint was a cigarette burn in the headliner didn't notice it until purchased, dealership didn't want to fix it at no cost. Car gets decent gas mileage and looks cool. Can park it anywhere and has decent horsepower and handling.
by CDJR of Mid Rivers on 07/31/2024
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2017 DODGE JOURNEY SE Owner on 06/27/2024Verified Service
Poor. They charged me for a duagmitics twice hen they didn't fix it the furst time. They charge me almost $5000 and wanted to charge me another $5000. I called to complain. They told ne a manager will call me back. It's been over 2 weeks and still no call back.
by 2023 JEEP GRAND CHEROKEE L LAREDO/L Shopper on 06/09/2025Verified Purchase
We had a great experience working with Caleb Robards! Very responsive to questions, straightforward, and has been prompt with answering and returning calls after our visit.
by CDJR of Mid Rivers on 06/10/2025
Hello, we're glad to hear you found Caleb to be so informative and helpful. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 DODGE CHALLENGER SXT Owner on 05/12/2025Verified Service
The get the work done in the stated times (if they say 2 hours, you'll be out in 2 hours +/- 15 min). Excellent waiting area/lounge for customers.
by CDJR of Mid Rivers on 05/13/2025
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you again for leaving us this response!
by 2021 AUDI Q5 SPORTBACK PREMIUM PLUS Shopper on 03/22/2025Verified Purchase
Everyone was very nice however the process took considerably longer than expected. I just wanted to buy a car at the price listed on the window. Everyone worked with us but there was a lot of back and forth
by CDJR of Mid Rivers on 03/27/2025
Thank you for taking the time to give us your honest feedback. We regret to learn that you did not have a more positive experience with us. We strive to deliver 100 % customer satisfaction to all of our guests. If you are open to discussing your visit in more detail please feel free to give me a call. Best Disa DeGrazia Customer Relations Manager Ed Napleton Automotive Group 630 234 4508 disa.degrazia@napleton.com
by Mike D. on 03/02/2025Verified Service
The only thing good about service is Josh that is the only one that does a good job ! The road nois was never fixed or addressed the paint was never fixed these people will lie to your face .
by CDJR of Mid Rivers on 03/03/2025
Hi Mike, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (636) 928-8000 so we may assist you in moving forward towards a resolution.
by 2024 DODGE HORNET GT Shopper on 02/12/2025Verified Purchase
Allan was great to work with. We were actually his first customer. He was new at thus position. Very professional and had good knowledge. We are happy with our car and this dealership.
by CDJR of Mid Rivers on 02/28/2025
2024 Dodge Hornet Gt Shopper, we appreciate you choosing Napleton's Mid Rivers Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thank you, Disa Degrazia Customer Relations Manager Ed Napleton Auto Group disa.degrazia@napleton.com 630-234-4508
by Ed B. on 02/10/2025Verified Shopper
I was told by one salesman the car was available, then called back within 10 minutes was told it sold the day prior and they were rude and pushy.
by CDJR of Mid Rivers on 02/11/2025
Hello, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (636) 928-8000 so we can work towards a resolution.
by 2022 RAM 1500 BIG HORN/LONE STAR Shopper on 01/19/2025Verified Purchase
Salesman was not very knowledgeable about the product. Would not have purchased if it wasn't for input from the acting mgr who was there on assignment from Chicago
by CDJR of Mid Rivers on 01/23/2025
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
by 2021 JEEP GRAND CHEROKEE L SUMMIT Owner on 11/10/2024Verified Service
Their service dept does not respond when asking for updates and does zero proactive communication. Repair work required 2 redos after initial completion. Do not recommend.
by CDJR of Mid Rivers on 11/14/2024
2021 Jeep Grand Cherokee L Summit Owner, thank you for taking the time to leave us feedback about your experience with us. Here at Napleton's Mid Rivers Chrysler Dodge Jeep RAM, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (636) 928-8000 to discuss ways we can better serve you in the future.
by 2019 RAM 1500 LONGHORN Owner on 11/04/2024Verified Service
Definitely will not take my car to get serviced there again. Trust me do yourself a favor and dodge this place!
by CDJR of Mid Rivers on 11/05/2024
Hi, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (636) 928-8000 so we can assist you further.
by 2021 JEEP WRANGLER SPORT Owner on 11/01/2024Verified Service
The service department was excellent! They were professional and courteous. And they made my experience a pleasant one.
by CDJR of Mid Rivers on 11/02/2024
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 JEEP GRAND CHEROKEE LIMITED Owner on 10/30/2024Verified Service
They put 5w20 in my car. Manual says 0w20. I've called 5 times, messaged twice and emailed to verify that this won't damage my engine. No reply yet. NOT happy.
1 - 20 of 738 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
9,837 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Exhaust & Muffler Service
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT specializes in these makes, in addition to many others.
What do verified customers think about Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO? Verified customers who visit Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO rate this business 3.9 out of 5 stars, with 739 reviews. 9,837 customers favorited this location.How can I contact Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO? To reach the sales team at Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO, call (636) 435-7002. To reach the service department, call (888) 562-0594How can I schedule a service appointment with Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO? You can schedule a service appointment at Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO through CARFAX.Does Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO have a service center? Yes, Napleton Mid Rivers Chrysler Dodge Jeep Ram FIAT in Saint Peters, MO does have a service center. You can contact the service department at (888) 562-0594.
