by 2020 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 05/12/2021Verified Service
I scheduled an appointment for a oil change. Steve was thorough in checking my vehicle outside as well as the inside. All before scheduled maintenance. Great service.
by Sasha Hill on 05/13/2021
Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2020 HYUNDAI ACCENT LIMITED Owner on 05/10/2021Verified Service
Great service. They didnt have the tire I wanted. They had one that worked. It took a few hours but I guess thats normal
by Sasha Hill on 05/13/2021
Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
by 2013 HYUNDAI ACCENT GLS/GS Shopper on 05/08/2021Verified Shopper
Terrible experience. Would not sell car for price listed on internet Trucare. I will never purchase any vehicle from Napleton. Purchased elsewhere.
by Mariah Summers on 05/13/2021
2013 Hyundai Accent Gls/gs Shopper, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down.
by 2014 HYUNDAI SANTA FE SPORT Owner on 04/27/2021Verified Service
My my service advisor Tony is the best. I always make sure he is there when I make an appointmentservice was excellent
by Dalia Keys on 05/06/2021
Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care!
by 2014 HYUNDAI SANTA FE GLS Owner on 04/25/2021Verified Service
My AC wasn't cooling properly and ended up needing a new compressor. This was covered under our extended warranty and Napleton Hyundai took care of everything for us.
by Morgan Griffin on 05/06/2021
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Safe travels!
by 2013 HYUNDAI SONATA GLS Owner on 04/21/2021Verified Service
Better service than usual actually he said 1hour 30 minutes to change a battery it took only 110 minutes only missed by 20
by Morgan Griffin on 04/22/2021
Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
by 2017 HYUNDAI SANTA FE SPORT Owner on 04/09/2021Verified Service
Napleton got me in and out in 2hrs on a Saturday which was great! Staff was friendly and being open on the weekends is very helpful.
by Sandy Clearwater on 04/11/2021
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
by 2018 HYUNDAI TUCSON VALUE Owner on 03/28/2021Verified Service
I've never gone to Hyundai for service where I wasn't satisfied. I fully recommend their service department if you need service.
by Sue Tilly on 03/29/2021
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
by 2017 HYUNDAI SONATA SE Owner on 03/26/2021Verified Service
Took almost the whole day dropped at 7:15am with appointment and didn't get notified till 1:45 pm. I doubt I would try an oil change again
by Melissa Arellano on 03/26/2021
Hello, thank you for sharing your experience with us. We would like the opportunity to show you how much we appreciate your business. Please reach out to us at (314) 817-9000.
by 2016 HYUNDAI VELOSTER Owner on 03/24/2021Verified Service
I asked for a WAIT appointment and was told it would be over a 2 HOUR wait.
I left to reschedule another WAIT visit.
by Melissa Arellano on 03/25/2021
Thanks for taking the time to express your concerns. We are disappointed to hear you left our dealership feeling this way and would like the opportunity to show you how much we appreciate your business. Please reach out to us at (314) 817-9000.
by 2020 HYUNDAI PALISADE LIMITED Owner on 03/14/2021Verified Service
It took a little longer than expected, but, happy with the service and the folks at Napelton. Always helpful and pleasant.
by Mariah Summers on 03/15/2021
Thanks for sharing your recent service experience with us, 2020 Hyundai Palisade Limited Owner! We hope you continue to choose Napleton Hyundai as your first choice for all your vehicle needs.
by 2016 HYUNDAI SANTA FE SPORT Owner on 03/08/2021Verified Service
I will never go back to Napleton Hyundai of Hazelwood. The service department is terrible and their customer service/communication awful. I would not recommend this dealership for service.
by Mariah Summers on 03/09/2021
2016 Hyundai Santa Fe Sport Owner, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We would like the opportunity to try and make things right with you. Please give me a call at 331-703-0610.
by 2017 CHEVROLET EQUINOX LT Owner on 03/05/2021Verified Service
It was horrible bought an extended warranty car broke down extended warranty didn't cover it and they wouldn't do anything to help.
by Mariah Summers on 03/08/2021
2017 Chevrolet Equinox Lt Owner, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please give me a call at 331-703-0610. Thank you.
by Melvin D. on 02/23/2021Verified Service
Wasnt a great service the service advisor didnt call at all to tell me anything what was wrong ,how long It would be,how much it cost nothing I had to call them two weeks later I got my car back
by Sabrina Guerrero on 02/25/2021
Thanks for taking the time to express your concerns, Melvin. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please contact our Manager at (314) 817-9000 so that we may ensure your experiences with our dealership are more pleasant moving forward.
by 2013 HYUNDAI SONATA SE/LIMITED Owner on 02/17/2021Verified Service
Wonderful quick service! It was an easy emission test. I was in and out. The service guy was polite & professional too!!
by Sandy Clearwater on 02/25/2021
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 02/16/2021Verified Service
Everybody there is so nice and helps with any questions you have. I just wish that you won't get so many messages from bluelink about maintenance. I don't have the miles on car that I should have and I know when car needs maintenance.
by Sabrina Guerrero on 02/25/2021
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 02/10/2021Verified Service
Great. Had scheduled my oil change and tire rotation and had an open recall that was able to be taken care of at the same time preventing me having to make an extra trip.
by 2019 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 01/26/2021Verified Service
The defective starter was replaced. To date, the car has been starting immediately with no problems. The work was completed quickly.
by System Administrator on 01/28/2021
Thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 HYUNDAI SANTA FE SPORT Owner on 01/02/2021Verified Service
Excellent and professional and friendly service staff. Always a delight to bring our vehicle to Napleton Hyundai.
by Helen Gutierrez on 02/06/2021
Hi there, we appreciate your shout-out to our service team! We are always more than happy to assist you if you need anything else. We look forward to seeing you again at your next visit!
by 2012 HYUNDAI SONATA GLS Owner on 12/31/2020Verified Service
Tony was very helpful and cool! He got my car in right and did the emissions for me as promised. Hes a straightforward guy! Him and Brad are always cool and courteous!
by Manager on 02/04/2021
We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything additional we can do for you.
