by 2019 HYUNDAI KONA SEL Owner on 11/05/2024Verified Service
In and out in about an hour and a half. Staff is very friendly and the coffee machine made it worth the while.
by Hyundai of Carmel on 11/06/2024
Hi, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2022 HYUNDAI ELANTRA N Owner on 10/27/2024Verified Service
They started work on my car when they said that they would. They completed the required work in 30 minutes. They did not try to sell services not needed.
by Hyundai of Carmel on 10/28/2024
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2021 HYUNDAI ELANTRA SEL Owner on 10/21/2024Verified Service
Excellent work done with care! As always, I was treated with respect and kept informed in a friendly and helpful way. I have always had an excellent experience at Napleton Hyundai of Carmel.
by Hyundai of Carmel on 10/22/2024
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
by 2023 HYUNDAI SONATA SEL Owner on 10/11/2024Verified Service
It was amazing ! They were all very helpful, mindful of what I needed, and the communication was perfect !
by Hyundai of Carmel on 10/12/2024
Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Hyundai of Carmel as your first choice for all your vehicle needs.
by 2015 HYUNDAI TUCSON SE/LTD Owner on 10/10/2024Verified Service
I liked the whole process of having my car serviced and all the help and friendliness I received from Kyle during said process!
by Hyundai of Carmel on 10/11/2024
Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Hyundai of Carmel as your first choice for all your vehicle needs.
by 2017 HYUNDAI SONATA SE/HYBRID Owner on 09/19/2024Verified Service
It took 2 hours just for my oil change. They gave me the wrong key when returning it to me, and also did not reset my service monitor in my car OR giving me a new sticker stating when my next service is due.
by Hyundai of Carmel on 09/21/2024
Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton Hyundai of Carmel. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2013 HYUNDAI EQUUS SIGNATURE/ULTIMATE Owner on 09/19/2024Verified Service
Hands down the worst car repair experience ever in 30 years. I would never deal with this place again. I would relate it to the extreme amount of employee turnover including management. STAY AWAY.
by Hyundai of Carmel on 09/21/2024
Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton Hyundai of Carmel. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2023 HYUNDAI ELANTRA BLUE Owner on 08/31/2024Verified Service
A bit rough when the computer system there, shut down. Was difficult to locate my car when they finished.
by Hyundai of Carmel on 09/01/2024
Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2015 HYUNDAI SONATA SPORT/LIMITED Owner on 08/18/2024Verified Service
Service team was friendly, Professional, timely and completed services right the first time.
Thank You
by Hyundai of Carmel on 08/20/2024
Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!
by 2018 HYUNDAI SANTA FE SPORT Owner on 08/09/2024Verified Service
Efficient and timely service. From scheduling the appointment to bringing my car to me at the end, it could not have gone smoother.
by Hyundai of Carmel on 08/10/2024
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
by Richard S. on 08/08/2024Verified Service
Nate was great in explaining the car and getting my trade-in taken care of. Nic helped with tech set-up during delivery. A great group of professional gentlemen. Pleasure to work with. Go see them.
by Hyundai of Carmel on 08/10/2024
Hi Richard, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
by Rita S. on 07/22/2024Verified Shopper
Car had been sold a day 1/2 before they set up a test drive. They contacted me no less than 20 times prior to test drive only to find out when I got there car was sold.
by Hyundai of Carmel on 07/24/2024
Hello Rita, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase. There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Napleton Hyundai of Carmel, we strive to provide exceptional service and support to all our customers, and we fell short in this instance. We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. We are deeply committed to improving our processes and ensuring that such lapses in communication do not occur in the future. Your feedback is invaluable to us, and we would greatly appreciate any additional insights you can provide about your experience. Once again, I apologize for the inconvenience and thank you for your understanding. We truly value your interest in our vehicles and look forward to the possibility of serving you better and helping you find the perfect vehicle. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2021 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 07/16/2024Verified Service
Service was completed faster than I expected. I was able to get a shuttle pickup at my home so I could come back and get my car.
by Hyundai of Carmel on 07/18/2024
Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2020 HYUNDAI PALISADE LIMITED Owner on 06/24/2024Verified Service
Problem not resolved after 3rd attempt and 15+ days. Went to another Hyundai dealership and they fixed the problem and had my car back to me within hours.
by Hyundai of Carmel on 06/25/2024
Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at ER@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
by 2015 HYUNDAI SONATA SPORT/LIMITED Owner on 06/02/2024Verified Service
Service associate Kevin was friendly, Professional and knowledgeable. Services performed were timely and done right the
1st time! They also kept the car clean.
Thank You
by Hyundai of Carmel on 06/02/2024
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
by 2014 HYUNDAI EQUUS SIGNATURE/ULTIMATE Owner on 05/19/2024Verified Service
Although they kept the car a lot longer than expected, it was not a problem since I had other cars to drive. Due to miscommunication, oil change was not done, but Ciara, my service advisor, made it right. She sent coworkers to pick my car the next morning & returned it a few hours later all at no expense to me. I can say service has really improved at the Carmel location.
by Hyundai of Carmel on 05/20/2024
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
by 2021 BMW 430XI Shopper on 05/08/2024Verified Shopper
very poor communication, spoke to 3 different sales representatives and there was zero follow up. I left v/m, emails and text messages, no replies. Buyer beware, I never made it to the dealership due to this, I cant imagine dealing with these people in person, read the reviews!!!
by Hyundai of Carmel on 05/09/2024
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us so we can work towards a resolution. Thank you for bringing this to our attention, management has been notified about the same. We hope to hear from you soon. All the best, Napleton Hyundai of Carmel (317) 848-4200
by 2022 HYUNDAI PALISADE CALLIGRAPHY Shopper on 03/27/2024Verified Purchase
The salesman was a nice cooperative man, but they attempted to put all sorts of additional fees on the car. I was quite disgusted with the extra nearly $10,000 that was added with extras and the tax. I finally fussed and argued with them enough to get most of it off, but left quite a bad taste in my mouth for their business! it was so unfortunate as I really like the car but the service stunk!
by Hyundai of Carmel on 03/28/2024
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Hyundai of Carmel!
by 2024 HYUNDAI ELANTRA SE Shopper on 03/18/2024Verified Purchase
Wish I could give 5 stars but the ball was dropped on a MAJOR part of completing the sale. It still hasn't been rectified after almost (3) months of having my vehicle. I'm left feeling like there's very little concern from Napleton to completely own up to this problem and fix it!
by Hyundai of Carmel on 03/19/2024
Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would like to discuss your experience in more detail, please give us a call at (317) 848-4200 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
by 2014 HYUNDAI SANTA FE SPORT Owner on 02/18/2024Verified Service
Jacob is a great asset to your company!! He is a fantastic greeter who went above and beyond in his service! I left the car at Carmel Napleton and then realized I left my wallet in the car. Jacob saw it put it.in a safe place. He also went out of his way to help me to my car as I have a cane. Wow he is a great greeter and I hope he is recognized!
by Hyundai of Carmel on 02/19/2024
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
