by 2015 JEEP CHEROKEE TRAILHAWK Owner on 04/20/2026Verified Service
We brought our 2015 Jeep Cherokee Trailhawk in for service and Jared took excellent care of us, from the drop-off to pick-up, the experience was a good one for us. The work done was very good and Jared kept us informed throughout the entire process. We won't hesitate to come back for our service needs in the future.
by CDJR of Clermont on 04/21/2026
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2025 JEEP WRANGLER SPORT Owner on 03/26/2026Verified Service
I didn't like that I had to again bring my jeep back for the same issue. Oil leak. I'm hoping that it was finally fixed. It shouldn't have taken 3 tries to fix it. That was very stressful for me. My service rep Katelyn was awesome. She helped me get it fixed and she was very nice and professional.
by CDJR of Clermont on 03/28/2026
Hi, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 JEEP WRANGLER UNLIMITED SPORT Owner on 03/22/2026Verified Service
I was told a price then got to the shop and was told a different price for an oil change service.
My tires were rotated and then my steering wheel starts shaking afterwards, would've been nice as a young women new to dealing with jeeps that I should get them balanced afterwards. They were too concerned with telling me the wrong information and not giving any concern towards the matter. Just unprofessional in my opinion.
by Linde C. on 03/11/2026Verified Shopper
They were not up front with us. We asked multiple times about them taking cash and the answer was not addressed until we were ready to buy a car. Then a different person told us they didn't take cash. So we would have had no choice but to spend MORE money than they were asking due to interest and monthly payments. It would have been better if they were up front about it.
by 2022 JEEP GLADIATOR SPORT Owner on 02/26/2026Verified Service
I purchased a car through Carvana and I can't even begin to describe what a nightmare that ended up being...long story short I finally got my car to Napleton Clermont Chrysler Jeep Dodge and they took care of everything and the car drives perfectly now...driving home from my son's school event yesterday i was just thinking "man what a fun car this is to drive"...all the credit goes to Napleton and buyer beware with Carvana
by CDJR of Clermont on 02/27/2026
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433
by 2020 CHRYSLER PACIFICA LIMITED Owner on 02/16/2026Verified Service
We always look forward to our winters in Clermont. I love taking my 2020 Pacifica to Napleton Clermont Chrysler Jeep Dodge for oil change and maintenance. They always go the extra mile for customer service and satisfaction.
Randy and Karen Ghaster
Toledo, Ohio
by CDJR of Clermont on 02/18/2026
Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2020 DODGE CHALLENGER SXT Owner on 02/11/2026Verified Service
Didn't like I took my car in with a simple thermostat issue came out with a leaking car and my water pump bad and my radiator cap! Car was previously diagnosed with then and the only issues was the thermostat needed to be changed.. I'm taking my car somewhere else!
by 2018 DODGE CHALLENGER GT Owner on 02/06/2026Verified Service
Excellent service team! Our Challenger is running like new. Your service advisers are excellent, very well informed and very responsive. Thanks to Alex and team. Your shuttle driver and service is a standout positive. Remember, that drive time is a great chance to amplify your brand and commitment to service
by CDJR of Clermont on 02/08/2026
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 CHEVROLET SILVERADO K1500 LT Shopper on 01/30/2026Verified Purchase
The salesman was good to deal with. Personable and always tried to resolve the needs of my family. The post sale is where the issues arose. Delay in processing my plate and left the previous owner info inside the truck when asked to remove it fell on deaf ears.
by 2023 CHRYSLER PACIFICA TOURING L Owner on 01/25/2026Verified Service
Before making appointment I asked if needed parts were in stock. I was told yes on appointment day I check into service dept and as I'm waiting for my ride service calls me and states they don't have needed parts in stock come get your car. Not happy at all
by 2022 JEEP WRANGLER UNLIMITED RUBICO Owner on 12/24/2025Verified Service
Service advisor was friendly, but was told they had to keep my car overnight due to a recall issue but would not provide a loaner. Recall issue caused another part to be damaged but was told that i had to pay for that part. Then I received a call two days after picking my car up informing me that they realized they didnt finish my recall service and I needed to come back in.
by Leonard P. on 12/15/2025Verified Service
Very unhappy. Took car in for the second water pump. Less than 13,000 miles.
Explained. I had the purchased the extended warranty at Napleton when purchased the car.
I received a call from advisor the water pump was covered, but the thermostat was not ??? It would cost $232.00. After telling advisor it was replaced with the last water pump and IT was covered. I"m not stupid. Very unethical. very unhappy.
by 2022 KIA K5 GT LINE Shopper on 12/11/2025Verified Purchase
The dealership was clean. People was friendly. My cell rep. Chris was amazing. He was honest about the car. I also got a warranty. He offered me coffee and water. Showed, me with the Carfax. We checked under the hood together the oil and the engine filter plus cabin filter amazing sales deal.
by CDJR of Clermont on 12/12/2025
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2025 RAM 1500 BIG HORN/LONE STAR Owner on 11/29/2025Verified Service
I had an excellent experience. Both my batteries died on my 2025 dodge Ram 1500 bighorn. I call service department and spoke with Tom and asked him once I received a jump start or a tow to Napletons' would he be able to take care of me. He assured me he would do the best he could. And that's exactly what he did. Excellent service.
by CDJR of Clermont on 11/30/2025
Hi, we appreciate you choosing Napleton's Clermont Chrysler Dodge Jeep Ram! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
by 2022 RAM 2500 POWERWAGON Shopper on 11/13/2025Verified Purchase
It was an amazing experience. They make it fast and east. Great attitude. Darcy was great all through the sale she has a great attitude positive. Made us feel like family. I always love going there everyone always looks sooo happy. I would definitely be going back this is my third vehicle I buy from there.
by CDJR of Clermont on 11/15/2025
Hi, thank you for taking the time to leave a review for us at Napleton's Clermont Chrysler Dodge Jeep Ram. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2025 JEEP GRAND CHEROKEE L LAREDO/L Owner on 09/26/2025Verified Service
This was the second time my new vehicle with 15,000 miles on it was in the shop for the same problem! And this time I lost my vehicle for 8 days! Some of it for parts, but if the same problem was repaired right the first time this would not have happened!! The service staff was very professional and nice, but repair was not!!
by CDJR of Clermont on 11/26/2025
Thank you for taking the time to share your experience. We recognize that a 3 out of 5 means things were acceptable but not exceptional, and we take that seriously. Your feedback gives us clear visibility into where we're meeting expectations and where we need to tighten execution. If there's anything specific we can address or improve moving forward, our team is ready to engage and support you. We appreciate you choosing us and giving us the opportunity to do better.
by 2023 RAM 1500 LARAMIE Owner on 09/05/2025Verified Service
Alex (Service Advisor) was amazing to work with. He kept me updated on the status of my truck and did not give me unrealistic expectations. He was able to deliver on his promises ahead of time. I would definitely recommend them for all services need for your vehicle.
by CDJR of Clermont on 09/06/2025
We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
by 2014 RAM PROMASTER 2500 HIGH Owner on 08/30/2025Verified Service
Both times I've brought my vehicle in I've been told it was a problem that was. Not accurate and quoted astronomical prices just to 'see' what the problem might be. Before another, highly inflated estimate was given. Both times the vehicle was taken to another repair shop where the problem was accurately diagnosed and repaired for a large fraction of the cost. I would never recommend this facility to anyone. Ever.
by CDJR of Clermont on 11/26/2025
Thank you for taking the time to let us know about your experience. We recognize that we fell short, and that's not the level of service we intend to deliver. Your feedback gives us the clarity we need to tighten our processes and address the issues you encountered. If you're open to further conversation, we'd welcome the chance to understand the situation better and work toward a resolution. Our team is here to help and earn back your confidence.
by 2022 RAM 1500 TRX Owner on 08/28/2025Verified Service
Friendly warm and inviting service area and staff. Took a little to long, about 3 hrs for an oil change, tire rotation and reflash of a module. But i still recommend the service department. Just stay away from the sales department. Rude and insulting!
by CDJR of Clermont on 08/29/2025
Hi, thank you for your feedback, and we sincerely apologize for not meeting your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram, we strive for exceptional service, and your experience falls short of our standards. We would like to understand your situation better and find a way to make things right. Be sure to contact General Manager Bob Barnette at (407) 287-4433 as soon as possible so we can work on a resolution.
by 2021 DODGE CHALLENGER R/T SCAT PACK Owner on 08/07/2025Verified Service
Sal was my service advisor. He met me shortly after arriving. We went over what I needed done. He told me no problem and how long it would take. Car was done when he said. Happy with the service.
It would be nice if the wait for an oil change wasn't 90 minutes. But it is what it is.I understand it's a busy service facility. Thank you
by CDJR of Clermont on 08/12/2025
Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Service Information
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16,058 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Napleton Clermont Chrysler Jeep Dodge specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Napleton Clermont Chrysler Jeep Dodge specializes in these makes, in addition to many others.
What do verified customers think about Napleton Clermont Chrysler Jeep Dodge in Clermont, FL?
Verified customers who visit Napleton Clermont Chrysler Jeep Dodge in Clermont, FL rate this business 4.2 out of 5 stars, with 1,888 reviews. 16,058 customers favorited this location.
How can I contact Napleton Clermont Chrysler Jeep Dodge in Clermont, FL?
To reach the sales team at Napleton Clermont Chrysler Jeep Dodge in Clermont, FL, call (877) 743-0513. To reach the service department, call (877) 356-6859
How can I schedule a service appointment with Napleton Clermont Chrysler Jeep Dodge in Clermont, FL?
