by 2021 KIA TELLURIDE SX Owner on 09/19/2024Verified Service
Performed service well.... took a few hours tho. Also have to make another trip back for the recall. They had to order the part
by Nalley Kia on 09/19/2024
2021 KIA TELLURIDE SX Owner, thank you again for taking the time to let us know how we did!
by 2020 KIA TELLURIDE EX Owner on 09/11/2024Verified Service
The experience was great they Uber me home and back after they completed the work on my vehicle so I wouldn't be seating there for hours waiting thanks to service advisor Gray
by Nalley Kia on 09/12/2024
Hi, thank you for your review! Happy motoring!
by 2013 KIA OPTIMA LX Owner on 09/05/2024Verified Service
My car was NOT!!!! serviced at KIA Nalley on 16 Aug2024. It was serviced at Mavis tires in Covington. i do not understand why they are trying to take the credit for someone elses service.
by Nalley Kia on 09/06/2024
Thank you for bringing this to our attention. It appears there was an error on Mavis's end when associating the service work with your record, not ours. Your vehicle was not serviced at Kia Nalley on the specified date, and we are not attempting to take credit for the work done elsewhere. We apologize for any confusion this may have caused and recommend addressing this with Mavis to ensure the error is corrected. Doug Wells, General Manager Nalley Kia 678-323-4601
by 2017 KIA SPORTAGE EX Owner on 05/17/2024Verified Service
Picked up my car on Wednesday and the next day, it overheated. It wasn't repaired correctly. It is now back in the service .
by Nalley Kia on 05/17/2024
Thanks for bringing this matter to our attention. I would like to get more details about this; please reach out to me at your earliest convenience at 678-323-4631. Kristen Beswick, Service Manager Nalley Kia
by Jerome S. on 05/13/2024Verified Service
Mildred provided excellent customer svc the entire visit. Complete satisfaction thru out the whole service with excellent updates from Mildred!
by Nalley Kia on 05/15/2024
Hi, thank you for taking the time to rate us! You really made our day today.
by 2019 KIA OPTIMA SX Owner on 05/06/2024Verified Service
Very prompt and good service experience. Even offered me a uber ride to and from home when additional work moved delivery time back.
by Nalley Kia on 05/06/2024
:-) Wow! Thank you for rating us so many stars!
by 2018 KIA OPTIMA SX Owner on 04/22/2024Verified Service
It was wonderful. They stayed in contact. Let me know everything that was wrong with the car and took care of it.
by Nalley Kia on 04/23/2024
Hello 2018 KIA OPTIMA SX Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2023 KIA SPORTAGE EX Owner on 04/07/2024Verified Service
It is always a good experience at that location. Other than the long wait time, I left out feeling like I had a brand new car!
by Nalley Kia on 04/08/2024
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2011 KIA OPTIMA LX Owner on 04/06/2024Verified Service
The tech I had was awesome, Nalley Kia took pictures of the items I needed to fix, Will definitely be back.
by Nalley Kia on 04/08/2024
2011 KIA OPTIMA LX Owner, we really appreciate this positive review! Thanks so much!
by 2016 KIA OPTIMA EX Owner on 03/02/2024Verified Service
Needed recent window repair completed, first car there 4 hrs later not done couldn't find paperwork, very slow unorganized many new people. Customers are suffering!!!
by Nalley Kia on 03/04/2024
Thanks for bringing this matter to our attention. I would like to get more details about this; please reach out to me at your earliest convenience at 678-323-4601. Thank you and I look forward to speaking with you soon. Denis Rose, General Manager Nalley Kia
by 2022 KIA K5 LXS Owner on 02/29/2024Verified Service
Great car and customer service from the beginning to end at Nalley's Kia. All the items listed (tire thread/rotation and airbag recall) on the Carfax were successfully completed; along with an oil change. And their customer wait area was immaculate!
by Nalley Kia on 03/05/2024
Thanks for the great rating! We are always happy to help!
by 2012 KIA SEDONA LX Owner on 12/15/2023Verified Service
The Service rep was friendly, knowledgeable, and very helpful. The technician did an excellent job diagnosing the issue and installing the new part. The Parts department rep was friendly and got the part quickly. It was a great experience!
by Nalley Kia on 12/15/2023
:-) Wow! Thank you for rating us so many stars!
by 2014 KIA OPTIMA LX Owner on 11/21/2023Verified Service
Went in for an oil change and a tire rotation but they charged me for the tire rotation I thought that was part of the maintenance
by Nalley Kia on 11/27/2023
Thank you for taking the time to leave us this positive review! Have a wonderful day!
by Phyllis E. on 11/18/2023Verified Service
The problem wasn't solved ! My car continue to drain antifreeze! Everything else is fine but that will blow the engine !I have made an appointment to take it back to get checked out! I believe it's the water pump!
by 2016 KIA FORTE LX Owner on 10/15/2023Verified Service
Had a rim with a dent and could not find a local tire or repair business to fix it in one day. The dealer, Nalley, did the job. Only complaint was the long wait...5 hours...
by Nalley Kia on 10/16/2023
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
by 2017 KIA FORTE LX/S Owner on 10/13/2023Verified Service
After the repairs one of the employee broke something on my car and never said anything nor fixed it.
by Nalley Kia on 10/16/2023
Integrity and transparency are core values we uphold, so I am surprised by your review. When you have an opportunity, please reach out to me directly at (678) 323-4631 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and I hope to hear from you soon. Shaun Carty, Service Manager Nalley Kia
by 2022 KIA K5 GT LINE Owner on 10/10/2023Verified Service
Ms. Angie at Nalley Kia is awesome. Shes one of the main reasons that I go there. Service is very good as well.
by Nalley Kia on 10/13/2023
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
by 2017 KIA OPTIMA LX Owner on 06/20/2023Verified Service
I didn't like the wait time to get an appointment, however once I was assigned a service advisor the experience was great. My service advisor, kept me informed and responded promptly.
by Nalley Kia on 06/22/2023
Hi, we are delighted to see this rating! Have a great day!
by 2020 KIA SOUL EX Owner on 04/25/2023Verified Service
Excellent service. Quick and efficient- received notices timely and Diamond was great! Was able to get an appointment much faster than at other locations and the repair was done right.
by Nalley Kia on 06/01/2023
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
by 2018 KIA SPORTAGE EX Owner on 04/02/2023Verified Service
My car was diagnosed and completed in a timely manner ' and now drives as if it was new again. Great job. Thanks to diamond and the rest of the team.
Great job
by Nalley Kia on 04/06/2023
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
