by 2017 HYUNDAI SANTA FE SE ULTIMATE/LIMI Owner on 09/27/2025Verified Service
Went in because the engine is making a strange noise and Hyundai sent in an extended warranty to check it out in case it was doing that. They took 6 hours to "do an inspection" and didn't fix anything, but recommended $2000 in maintenance services - not fix the issue related to the new extended warranty.
by Ron N. on 09/06/2025Verified Service
This is the fifth time I have done this. So the "exceptional checkin" was just like any other dealership. So no it wasn't. And I was quoted 1 to 1 1/2 hours for an oil change and rotation. After 2 hours I texted to find out if the work was done. Then I received a 5 second video of the service. 5 seconds. Really!
by 2022 HYUNDAI KONA LIMITED Owner on 08/14/2025Verified Service
One tire was checked for possible leak, but it appeared that the air pressure was not checked for all 4 tires. I realize temp and weather can make cause changes, but even a few weeks after, the tires are at different levels. Tools used in repairs were left in the car. I feel bad for the techs :-(
by owner on 08/15/2025
Thanks for bringing this to our attention. We encourage you to reach out so we can look into these issues with our team.
by 2022 HYUNDAI SANTA FE CALLIGRAPHY Owner on 08/11/2025Verified Service
Terrible. I made an 8:30am appt a week in advance for a check up before a long road trip. MY CAR SAT FOR 5 HOURS before they moved it into the shop and it was done in 30 minutes. "We're sorry" "What will you do about it?" "What do you want us to do?"
by Owner on 08/21/2025
We're truly sorry for the long wait you experienced, especially before your road trip. We understand how frustrating that must have been and appreciate your feedback as we work to improve our scheduling and service process.
by 2014 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 08/04/2025Verified Service
I had scheduled an oil change and AC check about 10 days in advance. Dropped car off in the morning (scheduled time), and it took a day and a half to be completed! I had to call to find out if my car was done, and follow up the next day. They also questioned our lifetime oil-change benefit; we bought the car from them in 2018 and have gone there ever since. Not sure the free oil change has been worth it, but we have continued to go.
by Owner on 08/21/2025
We apologize for the extended wait times. We're working hard to complete repairs as quickly as possible while maintaining quality service. We will review this further with our team to grow and help better serve in the future.
by 2018 HYUNDAI SANTA FE SE ULTIMATE/LIMI Shopper on 07/23/2025Verified Purchase
Larry was great to work with. Showed us what we asked for, also showed us a couple of other options, and walked through options and test drives.
He was patient and helpful at every turn and even kind enough to hold onto the cd we left in our trade in for a couple weeks until I could get back there to pick it up. :)
Will be back for our next Hyundai.
Thanks Larry!!
by owner on 07/23/2025
We're pleased our team was able to assist you so well. We look forward to welcoming you back to Murdock Hyundai of Murray in the future. Take care and enjoy your new drive!
by 2024 HYUNDAI TUCSON SEL Owner on 07/07/2025Verified Service
I brought the car in for an oil change, and I asked them to balance the tires. If they changed the oil they didn't put a new oil change sticker in the windshield. The balancing of the tires did absolutely no good. I still have the vibration at 75 miles an hour that I had before I took it in I was told the service would take an hour to an hour and a half. I was there closer to three hours.
by Owner on 08/05/2025
Thank you for the feedback. We understand your time is important and apologize for the inconvenience the longer service time has caused. We will continue to work on scheduling and time to better serve you in the future.
by 2022 HYUNDAI SANTA FE CALLIGRAPHY Owner on 05/17/2025Verified Service
What I didn't learn me was the fact that I had a transmission warning light come on 3 times and I brought it in each time, before it was realized that I needed a new transmission.
What I liked were the people who work there. Russ Barr was phenomenal and so was Katie. Katie was the person who got me a loaner car.
by 2020 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 04/14/2025Verified Service
The sunroof of my vehicle was replaced under warranty and there was body damage to my vehicle in the process. I dropped my vehicle off at Murdock Jan. 7th for the repair. I received my vehicle back March 14th. In the ten weeks they had my vehicle, I called several times for an update and never received a call back. I certainly did not expect it to take ten weeks to repair my vehicle.
by Lpacker85@gmail C. on 04/07/2025Verified Service
Terrible communication with me about the status of my car. They also didn't re-install the fender liner correctly on my car, which then got ripped off on the drive home as I was merging onto the freeway. Then had to go back 1 week later because the brand-new engine they put in had developed a fuel leak.
by 2024 HYUNDAI SANTA FE CALLIGRAPHY Owner on 02/17/2025Verified Service
This was the 3rd visit to fix a backup camera. Prior visit they told us the replaced it, they did not (had the car 5 days). We made an appointment and they told us a couple of hours so we stayed close to wait. A couple of hours later they hadn't started yet. Frustrating group to work with.
by Owner on 02/18/2025
Hello,
Thank you for taking the time to leave feedback regarding your service experience. I would love to have the opportunity to speak with you further regarding the service. Please call my at your convenience. My direct line is 801-639-1514.
Thanks and I look forward to hearing from you soon.
Tyler Bennett
Service Manager
by Jeremy R D. on 02/10/2025Verified Service
Always getting jerked around on our services! Had some warranty issues that you wanted to charge us a diagnostic fee for each item...(Seriously) Why in God's name does anyone pay you (Murdock) for the extended warranty. I think we will be shopping elsewhere on our next purchase!
Thanks for enquiring, -Jeremy Durfee
by Owner on 02/12/2025
Jeremy,
Thank you for taking the time to leave a review. I would love to have the opportunity to speak with you further regarding your experience. When you are able please contact me directly at 801-639-1514.
Thanks,
Tyler Bennett
Service Manager
by 2022 HYUNDAI ACCENT SE/SEL Owner on 01/09/2025Verified Service
I had an appointment for 1215 for an oil change and tire rotation. My brother came and picked me up and we went for lunch. At 1430 my brother inquired about my car and was told it wasn't done yet. At 1530 I inquired about it and it was not even in line to be done. It took 4 1/2 hours. I have a 2 1/2 to 3 hours drive home. Most of the time I am in and out in less than an hour.
by Owner on 01/16/2025
Valued Customer, we apologize for the extended wait time and we will address this with our service team so that we can provide you with a better experience on your next visit. Thank you, Murdock Hyundai of Murray
by 2014 TOYOTA CAMRY L/SE/LE/XLE Owner on 12/07/2024Verified Service
I had a scheduled appointment. I was on time and the customer support person got my car in right away. The service that was scheduled and one additional service was completed promptly.
Love Murdock Hyundai in Murray.
They have a life long customer.
by Murdock Hyundai of Murray on 12/08/2024
It's great to know our team was able to handle your services promptly. Murdock Hyundai of Murray looks forward to continuing our commitment with your future needs. Wishing you all the best on the road!
by 2014 HYUNDAI ELANTRA SE/SPORT/LIMITED Owner on 11/30/2024Verified Service
I have the life time oil change and tire rotation for my car. I told staff to rotate my tires for this visit but on my way home noticed the tire pressure light still on and with further inquiry, it was confirmed that no tire rotation took place. Makes me suspicious if my tires have been rotated in the past and I worry about the life of my tires. I got my tires rotated where I bought my tires.
The oil change seems to have be good.
by Owner on 12/05/2024
Valued Customer, thank you for the feedback and we apologize that your tires weren't rotated per your request. We will address this with our Service Team to improve our processes in the future. Thank you, Murdock Hyundai of Murray.
by 2023 HYUNDAI IONIQ 5 SE Owner on 11/28/2024Verified Service
Murdock Hyundai in Murray is a beautiful, clean facility. It was easy to make an appointment for my service. When I arrived, I was greeted by my personal service representative and my Ioniq 5 was completed in about an hour. It was an excellent experience.
by Murdock Hyundai of Murray on 11/29/2024
We're glad you had an excellent experience with your Ioniq 5. Our team at Murdock Hyundai of Murray aims to provide a seamless service each time you visit.
by 2023 HYUNDAI TUCSON SE Owner on 11/06/2024Verified Service
If I could give zero stars I would. They had my car 5 days and still didn't do the repair it was there for. I had to call every day to check, nobody ever called me. My safety check report noted my turn signal was working, but that is what they were supposed to fix and didn't. I feel like they didn't even touch my car at all for the 5 days.
by Owner on 11/15/2024
Valued customer, thank you for the feedback and we apologize for what you experienced. We will review your situation with our Service Team so that we can make improvements going forward and hopefully earn better review the next time you come in for Service. Thank you, Murdock Hyundai of Murray.
by 2015 HYUNDAI SONATA SE Owner on 09/17/2025Verified Service
Vehicle was ready quickly and receptionist was extremely helpful in completing emissions registration process
by owner on 09/17/2025
We're glad to hear our team made your registration process seamless. Thank you for visiting Murdock Hyundai of Murray.
by 2025 HYUNDAI TUCSON SEL CONVENIENCE Owner on 09/15/2025Verified Service
Just had a new tire put on, however when I got home the tire pressure of the four tires were not the same. The new tire was at 40 psi, the three others were at 31 psi. I was surprised they didn't check that or at least let me know.
by Kim0726k@gmail C. on 09/14/2025Verified Service
Did not reset oil sensor or give an updated sticker. And it takes a long time to actually get your car when you arrive.
by Owner on 09/14/2025
Thank you for taking the time to leave a review regarding your recent service experience. I would love to speak with you further regarding your service and be sure to deliver you a new oil change reminder sticker. Please give me a call when you are free.
Thanks,
Tyler Bennet
Service Manager
801-639-1514
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Service Information
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12,923 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Murdock Hyundai Murray specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Murdock Hyundai Murray specializes in these makes, in addition to many others.
What do verified customers think about Murdock Hyundai Murray in Salt Lake City, UT? Verified customers who visit Murdock Hyundai Murray in Salt Lake City, UT rate this business 4.2 out of 5 stars, with 1,167 reviews. 12,923 customers favorited this location.How can I contact Murdock Hyundai Murray in Salt Lake City, UT? To reach the sales team at Murdock Hyundai Murray in Salt Lake City, UT, call (844) 956-2585. To reach the service department, call (385) 425-2629How can I schedule a service appointment with Murdock Hyundai Murray in Salt Lake City, UT? You can schedule a service appointment at Murdock Hyundai Murray in Salt Lake City, UT through CARFAX.Does Murdock Hyundai Murray in Salt Lake City, UT have a service center? Yes, Murdock Hyundai Murray in Salt Lake City, UT does have a service center. You can contact the service department at (385) 425-2629.
