by 2017 FORD F350 SUPER DUTY Owner on 02/16/2020Verified Service
Professionalism and quality service at its best!! My Service Advisor, Jaya was very knowledgeable, courteous and kept me informed at every step of the work being performed on my vehicle. As far as I am concerned this is what all service departments should strive to be - Mullinax is simply the best!
by Lacey Abbott on 02/24/2020
Wow, thank you so much for the kind review! We really appreciate you taking the time to share your feedback and we are looking forward to being your choice for your vehicle needs!
by Annie H. on 01/06/2020Verified Purchase
Jon Robison was our sales person! He was very patient and took time to explain all of the electronics of the car to us and our daughter. It was the first time we can say that we enjoyed buying a car. When it is time for us to buy a car again we will be at Mullinax Ford of Olympia. We have recommended him to our friends.
by Lacey Abbott on 01/31/2020
Annie,
We are so happy to hear that you had a wonderful experience with us! We appreciate you giving us the opportunity to earn your business and for your recommendations of Jon and our dealership! We would be happy to assist you again in the future when its time to buy again! See you next time!
by 2004 CHEVROLET TAHOE K1500 Owner on 12/14/2019Verified Service
Very impressed with the fast and friendly service. I didn't have to wait long, the service writers were very professional and friendly and the technician got my vehicle in and serviced quickly. I would highly recommend this Quick Lane and Tanner McReynolds as the best technician. Very knowledgeable.
by Lacey Abbott on 01/31/2020
Thank you so much! We love reading such wonderful reviews about our team and we're so glad that Tanner was so helpful and knowledgeable! Thank you for the recommendation and for giving us the opportunity to earn your business!
by 2003 FORD F150 Owner on 08/29/2019Verified Service
Thorough diagnostics and explanation of issues, options and service department's/manufacturer's recommendations. Prompt, on-time, and very happy with outcome.
Staff were friendly, engaged and cared about my situation. Easy to get hold of and conveniently located.
by Lacey Abbott on 08/30/2019
Wow, thank you! We really appreciate you taking the time to share about your visit. We're thrilled you had a great experience and we're looking forward to being your choice for your vehicle needs!
by 2011 FORD FUSION SE Owner on 08/25/2019Verified Service
Service was great. It was a very quick check-in, wait was not long for the shuttle, the shuttle driver was so nice dropping me off to my front door and then picking me up later to get my car, and picking up my car was also a breeze.
The only suggestion I have is that the service advisor go over the results of the service with the customer even if there are no issues found. Otherwise a great experience.
by Lacey Abbott on 08/30/2019
Thank you so much for the kind words. We appreciate you giving us your feedback, and will be sure to pass along your comments so that we can find ways to improve. We're looking forward to your next visit! Take care!
by 2009 PONTIAC G6 GT Owner on 09/29/2018Verified Service
They did not inspect anything. I spoke to a guy named josh and he didnt know what a symmetrical tire was. My car sat in the bays with nobody working on it for 15 minutes. When they pulled it out to the parking lot I had to wait another 15 minutes for them to call me up to the counter for the invoice. It was a horrible customer experience.
by 2002 MERCEDES-BENZ E55 AMG Owner on 09/16/2018Verified Service
The stated on their paperwork that they did a vehicle checkup, but once unasked for the sheet the advisor said they don't really check. Then I had to come back because my my front was wobbling. They said it's because the rim was bent. It didnt do that before so why is it doing it now? And you mean to tell me you let me leave with that condition. Will not be going back.
by 2017 FORD MUSTANG GT Owner on 10/08/2017Verified Service
My car started running rough and the engine light came on. Took it in right away. The staff at Mullinax are very friendly and helpful! Despite a full schedule, they fit me in. Within a few hours, I got a call, they had diagnosed the problem (a mouse had chewed up one of the injector wires) and it was fixed the next morning. No doubt they have a return customer in me. Well done Mullinax Ford!
by 2012 FORD F250 SUPER DUTY Owner on 09/15/2017Verified Service
Very professional. I felt like they were not trying to sell me on any service or parts that I did not need or want. I felt that my questions were answered truthfully and understandably. Price seemed very fair. Work was done in a timely manner. Friendly and helpful. I was very happy.
by 2011 FORD FIESTA SE Owner on 07/01/2017Verified Service
Mullinax Ford recognized that the clutch on my Ford fiesta needed replacing and that it was under extended warranty. They replaced the clutch in 1 day, provided shuttle service. I appreciate that they chose to replace the clutch and not just continue to re-calibrate.
by 2008 FORD F150 Owner on 06/12/2017Verified Service
truck is getting close to 100k miles so i had to replace my fuel filter while i test drove a couple cars. they want entirely to much money to do the spark plugs and boots so i am going to end up doing them myself. other then that the customer service was above average
by 1997 FORD EXPLORER Owner on 05/29/2016Verified Service
Overpriced for the service I got, my appointment was for 9:30 I did not get out of the shop till after 12:30 for my engine put on a diagnostic machine, that was way too long! Than they quoted me $200.00 for a set of plug wires that I can get at NAPA for $56.00. I will do all I can to avoid coming back to this dealership to have any work done in the future.
by 2015 FORD ESCAPE TITANIUM Owner on 11/21/2015Verified Service
Lost my key fob and went to the closest ford. They charged $40 more for the key then the ford dealer 30 mins away. When I went to check out they charged an extra $4.90 for misc parts. Then they said it was just a charge the computer automatically puts in and you have to ask for it to be removed!
by Jill C. on 08/28/2025Verified Service
The communication and professionalism was second to none.
by Jrclark@usa C. on 08/23/2025Verified Service
Staff friendly, prompt and professional.
by 2021 FORD ESCAPE SEL Owner on 08/23/2025Verified Service
Quick trun around. Ordered part installed within 10min. No charge.
by 2015 CADILLAC SRX LUXURY COLLECTION Owner on 08/22/2025Verified Service
Always excellent service. I've been coming here for years and I have never been let down.
by 2020 FORD F150 SUPERCREW Owner on 08/19/2025Verified Service
Service was friendly and in great time.
by 2018 FORD ESCAPE SE Owner on 08/12/2025Verified Service
I received great service from a very friendly staff
by Harold K. on 08/10/2025Verified Service
oil was changed i think. tires were to be rotated but. i only have one working tmp sensor and its still in the same spot? i know the tech took the wheels off but did not pay attention to if he actually rotated the tire and upon getting in my truck it still has the one sensor in the back right where it was before the rotation. disappointing. the tech also left the seat in a short person setting. im a 500lbs 6 foot tall man. not a short person. next time ill keep a better eye on the techs.
