Melissa the service advisor at Motorworld has always been professional and extremely helpful towards me every time I bring in my vehicle for service. She is top notch on advising me on all updates and recalls about my vehicle. She is both friendly and loyal to her customers at Motorworld. She is great and I trust her advice always.
by MotorWorld on 05/05/2026
Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2024 HONDA CR-V EXL Owner on 04/29/2026Verified Service
Again, the personal greeting by BJ Falkowski in the service area set the tone for the experience. She was as efficient as ever - letting me know what to expect, calling to keep me posted, responding to my questions about the recommendations. Caring, knowledgeable personnel are the most important asset of a company. I hope Motorworld realizes what a gem they have in BJ.
by MotorWorld on 05/03/2026
Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld | MileOne Autogroup!
by 2023 TOYOTA TACOMA ACCESS CAB/SR/SR5/ Owner on 04/17/2026Verified Service
I had a small issue that I didn't see till I got home the small next service window sticker said next service due 54k miles I had to call and was told to bring it back I was not offered any compensation although this was a minor thing I think it could lead to a big issue
by 2016 ACURA RDX Owner on 04/16/2026Verified Service
Always good service and I feel confident when leaving that my car is in tip top condition. Yeah it may cost more at the dealership but for me it's peace of mind and a job done right that I value the most. Jenn M. My service advisor is the best! Always keeps me informed on my vehicle progress and is never pushy with up selling.
by MotorWorld on 04/17/2026
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2020 JEEP GLADIATOR SPORT Owner on 04/13/2026Verified Service
Booked appointment in advance, confirmed, drove there (an hour from my home) and was told my appointment was cancelled. They admitted that they forgot to notify me. They also charge over $300 per issue with your vehicle to assess the problem. That money is not applied to the repair. Did not let them work on my truck
by MotorWorld on 04/15/2026
Thank you for bringing this to our attention. Our Service Manager, Morgan Letizi, recently tried to contact you numerous times. At your earliest convenience please contact Morgan at mletizi@motorworldgroup.com or 570.821.3713. Thank you.
by 2021 MERCEDES-BENZ E 350 4MATIC Owner on 04/03/2026Verified Service
I had a very negative experience with this dealership. I felt that the staff treated me disrespectfully, and the customer service both in the front office and the service department was extremely poor. I would not recommend this location based on how I was spoken to and how my concerns were handled.
by MotorWorld on 04/06/2026
Thank you for your feedback about MotorWorld. We take every review seriously. According to our records, you were previously provided with a loaner vehicle. The credit card on file was unable to process the associated toll charges, and we made attempts to contact you so you could provide updated payment information. Unfortunately, we did not receive a response with a new card to complete those payments. When you recently reached out regarding another loaner vehicle, we were happy to assist. However, we did request that the outstanding toll charges from the prior loaner be resolved first. If you'd like to move forward, we're more than willing to work with you to settle the balance. If you have any additional questions or concerns, please contact our Service Manager, Jamie Stavish, directly at jstavish@motorworldgroup.com or 570.633.6581. Thank you.
by 2016 LEXUS ES 350 Owner on 03/06/2026Verified Service
The service here is truly outstanding. Dave, my service advisor, goes out of his way to ensure my service needs are met. He is knowledgeable and professional.
I have been going here for 10 year and have always been completely satisfied.
I highly recommend Dave and this service shop.
by MotorWorld on 03/08/2026
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
by 2018 HONDA ACCORD LX Owner on 02/15/2026Verified Service
motorworld always takes care of me, very professional and courteous, im always informed of my vehicle progress and repairs suggestions, i like the fact that they go over my vehicle and let me know of issues before it happens, melissa always helps me with my service and gets it completed quickly
by MotorWorld on 02/17/2026
Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld | MileOne Autogroup!
by 2015 JEEP WRANGLER SAHARA Owner on 01/29/2026Verified Service
Great service department, keep you well informed and do great work.
The Service advisors are the best in the business Miriah,Morgan and Taylor all do exceptional work keeping you informed. You cant go wrong with any of them but Taylor is the best of the best!
by MotorWorld on 01/29/2026
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
by Victor Z. on 01/05/2026Verified Service
Motorworld Honda service is superb!!
The service advisor Melissa is amazing and outstanding on her performance and communication with me!! She always handles everything on my vehicle to my satisfaction!! I will only bring my vehicle to Motorworld for service.
by MotorWorld on 01/06/2026
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
by 2021 LEXUS NX 300 BASE/300 LUXURY/30 Owner on 01/02/2026Verified Service
Exceptional service from arranging appointment to assistance with a problem.we stopped by the service area virtually unannounced and we were immediately assisted by Dave, service area, who contacted Jan, and within seconds Jan resolved the problem.From the day we first met with staff ,everyone has been knowledgeable, courteous and professional.
by MotorWorld on 01/03/2026
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2023 ACURA RDX ADVANCE Owner on 12/29/2025Verified Service
Overall, a positive experience but poor communication ended up with the vehicle not being wash and vacuumed as documented upon check in. The service desk could have explained the problem, but I had to retrack my steps and question the service desk. The customer service was lacking on this visit.
by MotorWorld on 12/30/2025
Thank you for your feedback about MotorWorld | MileOne Autogroup. We take every review seriously and would like to respond directly to you. We apologize for the frustration caused by the lack of communication regarding the vehicle wash and vacuum. On the day of your visit, inclement weather and below-freezing temperatures required us to keep our car wash closed. Our advisor explained that if conditions improved and the car wash reopened, we would be happy to provide that service. However, it ultimately remained closed for the entire day. We understand how this could have been disappointing.We ask that you please contact our Service Manager, Joe Mudlock, at 570.821.3789 or jmudlock@motorworldgroup.com. Thank you.
by 2015 JEEP WRANGLER SAHARA Owner on 12/28/2025Verified Service
Taylor is hands down the best service advisor I've ever worked with. They took the time to explain everything clearly, kept me updated throughout the process, and genuinely cared about making sure everything was done right. It's rare to find someone this honest and dependableTaylor makes the whole experience stress-free and is the reason I keep coming back.
by MotorWorld on 12/29/2025
Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
by 2019 HONDA PASSPORT TOURING Owner on 12/11/2025Verified Service
It took me a year and a half to get a recall done- no parts....Poor planning
It also took me over a month to book a routine service... something others do without an appointment. You're losing business being this far out.
Other than that, Staff was good and professional.
by 2025 CADILLAC XT4 SPORT Owner on 12/05/2025Verified Service
Going to get my car serviced at this location, MotorWorld, I know I'm going to enjoy being their. From the moment you enter, you are greeted with a smile and a, nice to see you attitude. They keep you up to date on what is being done to you car. When it is finished, I leave with a feeling of confidence, that my car was was in the right hands for this service. Thanks.
by MotorWorld on 12/06/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2022 JEEP CHEROKEE LATITUDE LUX Owner on 11/21/2025Verified Service
Service representative Janell was wonderful. Friendly, courteous and her estimated time on how long it would take for my vehicle to be serviced was accurate. She checked in with me a few times to let me know how the progress was going. Great to work with
by 2024 JEEP GRAND CHEROKEE LIMITED 4X Owner on 11/18/2025Verified Service
I didn't have an appt and showed up to the Service Dept with a air leak in my tire. They assessed the problem on a Saturday afternoon, found it had a nail in it and repaired it all within an hour. I was so appreciative as I had a planned trip to Philadelphia the next day.
by MotorWorld on 11/20/2025
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2012 JEEP WRANGLER UNLIMTED RUBICON Owner on 11/17/2025Verified Service
I have a lifetime maximum care warranty. Motorworld declined to perform service as they have been "burned" by Mopar for some reason. So, I was sold a warranty that I cannot use there. I understand they are trying to limit their losses but the customer is caught in the middle.
by 2011 CADILLAC ESCALADE PLATINUM Owner on 11/04/2025Verified Service
When leaving my car at the dealership, dealing with Sara was delightful. She was very pleasant to talk with and knowledgeable. She followed up with phone calls to keep me informed as to the progress of my repairs. I will definitely.be back for future work.
by MotorWorld on 11/05/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2022 MERCEDES-BENZ GLC 300 4MATIC Owner on 11/02/2025Verified Service
Motorworld picked up our car, delivered a loaner, and delivered our car back. During it's visit all of our service / repair requests were handled quickly. All of the staff from beginning to end were helpful, friendly, cheerful, and communicative. Our car was returned clean and in "like new" condition. Their service is impeccable!
by MotorWorld on 11/03/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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Service Information
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5,013 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, MotorWorld specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, MotorWorld specializes in these makes, in addition to many others.
Honda
Hyundai
Lexus
Mercedes-Benz
Toyota
About Us
Finding a trustworthy place to service your vehicle doesn't have to be a hard decision. Our technicians and advisors are auto repair and maintenance specialists. They participate in regular manufacturer training to understand your vehicle inside and ...
What do verified customers think about MotorWorld in Wilkes Barre, PA?
Verified customers who visit MotorWorld in Wilkes Barre, PA rate this business 4.7 out of 5 stars, with 3,311 reviews. 5,013 customers favorited this location.
How can I contact MotorWorld in Wilkes Barre, PA?
To reach the sales team at MotorWorld in Wilkes Barre, PA, call (570) 373-9765. To reach the service department, call (570) 829-3500
How can I schedule a service appointment with MotorWorld in Wilkes Barre, PA?
