by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 03/24/2021Verified Service
This was my second visit for a routine oil/filter change, WITH an appointment.
And the second time I waited (at the dealership) for almost 2.5hrs for the work to be completed. In addition, this time it was an additional 20 minutes before my car was brought from wherever and given back to me. In the future I will have routine servicing done at a local automotive service station and be in and out within 60-90 minutes.
by 2007 TOYOTA CAMRY LE/XLE/SE Owner on 03/22/2021Verified Service
I was disappointed because I made an appointment to have the car serviced , first time I did, so that I didn't wait 4 or 5 hours for the repairs to finish. I still had to wait 4 and a half hours. The car had a standard tune up which I don't think it would take 4 hours.
Other than the wait the service associate deserved a 5 star. He was very professional.
by 2016 TOYOTA PRIUS Owner on 03/15/2021Verified Service
Richard Carver is excellent service manager. Rest of the department is dreadful and run poorly. Kudos to Marcella for check in. Your online service made me an appointment for a manager who was not in. Richard stepped in and handled my appt. properly. Suggest your get a new head of Service Dept.
by 2010 TOYOTA PRIUS Owner on 09/28/2018Verified Service
Asked to troubleshoot low mpg...failed to find dragging brakes even though told it might be the problem. Told may need to replace 12v battery.
Still charged for full service inspection. Given a Carfax report and performed other easy routine maintenance checks alrhough not requested (washer fluid, tire pressure, whiper blade inspection, etc, coolant level check....)
Uugh
by 2012 TOYOTA COROLLA/S/LE Owner on 04/27/2018Verified Service
I had to return to the Mossy Toyota when I found that they had not put cabin filter properly which was actually not allowing me to close the passenger side dash cabin. Besides, there was no followup if my vehicle was ready or not. I had to call them again and again. I wasted my time and fuel there.
by 2006 TOYOTA AVALON XL/XLS/TOURING/LIM Owner on 11/12/2016Verified Service
I keep coming back for the excellent customer service and auto repair at fair prices. Jeff Stumph kept me informed on the status of my repairs and options. I had full control of what work needed to be done and the team at Mossy executed! I drive all the way from Chula Vista and Mossy Toyota is worth it.
by 2008 TOYOTA PRIUS Owner on 07/20/2016Verified Service
Excellent service all the way and professional employees. We had the Engine Malfunction Indicator go on the day before we were to leave San Diego. One of three valves in the water pump was sticking. This happened on a Sat. afternoon. We drove the car in and they had it repaired 30 min. before they were to close. It was a little costly but this is California.
by 2018 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 04/13/2026Verified Service
Covered all the bases and work done on time.
by 2005 TOYOTA HIGHLANDER LIMITED Owner on 04/10/2026Verified Service
Have dealt with this dealership for 20 years and am quite satisfied with the service.
by 2024 TOYOTA RAV4 XSE Owner on 04/10/2026Verified Service
Please stop sending me surveys.
by 2020 TOYOTA HIGHLANDER XLE Owner on 04/10/2026Verified Service
My Alternator went out on the freeway Monday evening. I was towed into Mossy Toyota about 10 minutes before closing. I spoke to a nice person on the phone. Not one employee spoke to me when i got there. Literally they looked like they were running away like mice. I filled out after hours envelope and put it in after-hours slot, service was closed. Sales team and office people never asked how I was or if I needed help.
I was camping at Campland on the Bay and had to pack my site up by noon to move Tuesday. Richard called me in the morning and said he would have to charge me $220 for a diagnostic test. I know this is procedure and I knew what my car needed. I was planning on replacing after I moved my trailer. Richard input my name wrong even though I wrote it correctly on forms. He also never looked at my cars history, im assuming. Im local. Im not a tourist.
He called me back and said yes it was my Alternator and I had no other issues. (I knew this already)
He then proceeded to qoute me $1895 to replace Alternator!! He also could not get TOYOTA PARTS until next day! What Toyota can not get Toyota parts? He could get me aftermarket parts for $1707 and they would be the next day. This was 9:55 AM. I said I would call back in a few minutes.
I randomly called Pep Boys. They quoted me $780 for 3 hour job and had parts.
I called my mechanic in Oceanside, he said he would order parts and be ready when I get car there. So I grabbed a bite to eat and was dropped off at Toyota by a friend.
Not one employee asked how I was or if I needed help. I called AAA and their computers were down. Left my number for a call back. Found Richard in service. He told me to hold on and sit in lobby. AAA called me and confirmed pick up and drop off addresses. Tow truck driver called me to confirm addresses. Arrived for car before Richard even bothered to help me. Car was on Tow truck before Richard spoke with me. When I went to pay for diagnostic he said he was gonna charge me half. So I paid $110.
I know diagnostic test is an easy plug in and run through a computer type job. I have a diagnostic tester myself. Ive done it plenty of times.
My passenger seat was pushed completely up and my passenger window button no longer works from drivers side. This has never once been an issue so not clear on how this happened.
The customer service and courtesy of Mossy Toyota in Pacific Beach is completely awful. The amount of employees walking around on their phones and ignoring customers is ridiculous. Its a small open building. While charging my phone and waiting for Richard to acknowledge me I watched a salesman completely harass a young Asian couple. He repeatedly was saying "Im helping you now you gotta help me" It was almost bullying.
I saw employees eating at their desks. Employees blatantly flirting and touching each other.
I did not leave with tow truck. I stayed behind to wait for a friend to pick me up.
Customer service at this location is awful!
At lunch my friend and I discussed the nearly $2000 qoute for an Alternator.
Did they do this because Im a woman?
Did they assume I was a tourist leaving soon and I would pay it?
Im not sure but my mechanic had parts before my car arrived and was completed before my 6 PM extention at Campgrounds to move my trailer.
Absolute shame on Mossy Toyota in Pacific Beach!!
by 2025 TOYOTA RAV4 XSE Owner on 04/09/2026Verified Service
Friendly, timely and efficient
by 2026 TOYOTA PRIUS SE/XSE/XSE PREMIUM/ Owner on 04/09/2026Verified Service
Good customer service. Communication,100%
by 2016 TOYOTA RAV4 HV XLE Owner on 04/06/2026Verified Service
It was performed as promised , a bit expensive
by 2025 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Owner on 04/05/2026Verified Service
Installed dash cam per manufacturer s instructions. Clean and functional.
by 2012 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 04/05/2026Verified Service
The service tech is awesome. Thank you Jason.
by 2025 TOYOTA COROLLA LE Owner on 04/02/2026Verified Service
too long waiting timei.e., more than 3 hours)
by 2021 TOYOTA 4RUNNER SR5 PREM/VENT/TRD Owner on 03/30/2026Verified Service
Prompt - honest and worth making an appointment
by 2025 TOYOTA COROLLA CROSS LE Owner on 03/24/2026Verified Service
Amazing experience with very supportive staff
by 2021 TOYOTA PRIUS PRIME LE/XLE/LIMITE Owner on 03/23/2026Verified Service
We feel our car is in the best possible shape, thanks to Mossy.
