We were upset after replacing a dead tire sensor and rotating the tires, the same tire again again indicated a failed sensor. While a second sensor apparently went bad coincidentally with the replace/ rotate the fact that the next failed sensor was the one that landed in the same location. They graciously replaced the second sensor and I am extremely grateful. I have always trusted the service here and I'm happy to continue that.BRAVO!
by Robert S. on 04/29/2026Verified Service
Service Manager (Kraig) is customer focused and knowledgeable about the service required for my '20 XT6 to ensure it is always in excellent operating condition. SM effectively interacts with the tech assigned to service my car. The tech explains well his findings and recommendations.
by 2023 CADILLAC CT5 PREMIUM LUXURY Owner on 02/14/2026Verified Service
I didn't like the fact that when I brought my car in all my functions was working on my door and the mirrors and windows was operating properly after my door handle was fix I asked if the restore power to my door they told me ironically the switch suddenly went back and I had to pay to get it repaired when every think was working before. I had to keep contacting about when my door handle would be fix..
by 2026 TESLA MODEL Y Owner on 01/26/2026Verified Service
I never brought my car in for service. Never heard of Moore Cadillac is Chantilly. I wouldn't drive all the way to Chantilly for service on my Tesla, I would take it to Tesla instead. I'm happy delete this review when the shop corrects my Carfax report.
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 01/14/2026Verified Service
The dealership can't figure out what the problem is and keeps sending me away, even though I've provided a letter on this matter issued by Cadillac with my vehicle's VIN on it. Also giving out wrong information, saying the error message on the dashboard is something else, not covered under warranty.
by 2019 CADILLAC XTS LUXURY Owner on 11/15/2025Verified Service
This is not an affordable place. The last 4 or 5 visits I was over charged. Had i not checked at check out i would have paid for it.
They have many tricks.
My advice is Take the time before you pay. If they tell you your advisor went to lunch. Or the mechanic doesn't work for free.
by 2025 CADILLAC OPTIQ LUXURY Owner on 10/04/2026Verified Service
Professional staff; appreciate the prompt service. Looking forward to seeing the service center after renovations are completed.
by 2013 CADILLAC ESCALADE LUXURY Owner on 10/02/2026Verified Service
Cadillac is ridiculously overpriced for this headlight bulb replacement. Next time, I'll shop other repair facilities.
by 2024 CADILLAC ESCALADE SPORT PLATINUM Owner on 09/22/2026Verified Service
visit went well.. they took a little longer than expected for an oil change and multi point but they always do a good job.
by 2025 CADILLAC ESCALADE ESV SPORT PLATIN Owner on 06/25/2026Verified Service
Friendly and helpful advisor. Warmly greeted at arrival. Advisor even went out in rain to get my car so I wouldn't have to get wet.
by 2020 CADILLAC XT4 PREMIUM LUXURY Owner on 06/12/2026Verified Service
Outstanding, trustworthy and communicative service advisor (Craig Gough), plus nice waiting facility even if complimentary cold water cooler should be added for those of us who do not like to drink out of bottles or styrofoam coffee cups.
by Ryan J. on 06/09/2026Verified Service
They took the time to investigate my issues and were prompt in fixing it. They provided a video showing where the issues was and all suggested other services that might be needed in the upcoming months with no pressure tactics.
by Lavencion S. on 06/05/2026Verified Service
Great service availability. They also provided video highlights of the service provided by the technician who worked on the vehicle which was outstanding!
by 2021 CADILLAC ESCALADE ESV SPORT Owner on 06/04/2026Verified Service
Good responses, friendly, knowledgeable service advisor, good experiences, would recommend to anyone needs services.
by 2018 CADILLAC CT6 PREMIUM LUXURY CSAV Owner on 05/29/2026Verified Service
Everyone is just great always there to help us and do a great service from the service department to the mechanics
by 2025 CADILLAC ESCALADE V ESV Owner on 05/27/2026Verified Service
James and the Team did a great job replacing my display due to dead pixels. They kept me informed of the status and worked with my schedule. Thank you James!
by 2013 CADILLAC SRX LUXURY COLLECTION Owner on 05/16/2026Verified Service
Excellent customer service was provided during this visit to replace front lower bushings on my 2013 SRX Cadillac.
by 2018 CADILLAC XT5 PLATINUM Owner on 05/08/2026Verified Service
There is a reason Kraig Grough is the Moore Cadillac outstanding service representative year after year. He is outstanding>
by 2008 CHRYSLER TOWN & COUNTRY TOURING ED Owner on 05/08/2026Verified Service
Reliable service and technician. Very professional. Never had any issues with the repair performed where I had to take my car back.
by 2017 CADILLAC XT5 PREMIUM LUXURY Owner on 04/24/2026Verified Service
Mysterious (to me anyway) was quickly identified and resolved with a full explanation of what happened to my car
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Service Information
292 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Moore Cadillac Chantilly specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Moore Cadillac Chantilly specializes in these makes, in addition to many others.
What do verified customers think about Moore Cadillac Chantilly in Chantilly, VA?
Verified customers who visit Moore Cadillac Chantilly in Chantilly, VA rate this business 4.6 out of 5 stars, with 692 reviews. 292 customers favorited this location.
How can I contact Moore Cadillac Chantilly in Chantilly, VA?
To reach the sales team at Moore Cadillac Chantilly in Chantilly, VA, call (703) 674-5900. To reach the service department, call (703) 674-5900
Does Moore Cadillac Chantilly in Chantilly, VA have a service center?
Yes, Moore Cadillac Chantilly in Chantilly, VA does have a service center. You can contact the service department at (703) 674-5900.
