by 2023 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 01/31/2026Verified Service
We liked how conscientious the people were. The problem is not fixed. I called them to let them know but we've had 2 major storms so I was trapped for a week at my home until yesterday only to be able to get out to resupply for the new storm. I will bring it back when I can.
by Modern Toyota of Boone on 02/01/2026
Thank you for your feedback. We're glad to hear you appreciated our team's conscientiousness. We understand that it can be frustrating when an issue isn't resolved, and we appreciate your patience, especially with the recent storms. Please don't hesitate to reach out to us when you're able to bring your vehicle back to Modern Toyota of Boone. We're here to assist you and ensure everything is taken care of. Stay safe!
Best, Modern Toyota of Boone Team
by 2023 TOYOTA TUNDRA CREWMAX LIMITED Owner on 12/11/2025Verified Service
Exactly services I had a passenger seat control panel replaced in March 2025 under warranty The panel has cracked again and the one on the drivers side is cracked To replace is $ 315.72 per side These seat panels are poorly designed and should be replaced at no cost ! Attempted to contact Toyota with no success
by Modern Toyota of Boone on 12/12/2025
Thank you for sharing your experience with us. We appreciate your feedback regarding the passenger seat control panel and understand your concerns about the design and warranty coverage. We encourage you to contact Modern Toyota of Boone directly, so we can assist you further and explore possible solutions. Your satisfaction is important to us, and we want to ensure you have a positive experience. Please feel free to reach out to us at your convenience.
Best, Modern Toyota of Boone Team
by 2024 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 11/10/2025Verified Service
They backed my truck into something, damaging the passenger side rear bumper corner. Failed to notify me of the damage when I picked up my vehicle following service. They have agreed to repair the damage only because the damage was "not shown in the pictures before service, but visible in the photos following service."
by Modern Toyota of Boone on 11/11/2025
Thank you for sharing your experience with us. We understand how concerning it is to discover damage after service, especially with your truck. We appreciate your feedback and are glad that we could agree to repair the damage. If you have any further questions or concerns, please feel free to reach out to us directly at Modern Toyota of Boone. Your satisfaction is important to us, and we are here to help.
Best, Modern Toyota of Boone Team
by 2019 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 11/03/2025Verified Service
A week before this event occurred, our tires were rotated. The low pressure light had come on several times, although intermittently. Nothing was discovered at this time. This week, the low pressure light came on. When my husband checked the tires, a screw was showing in the front left tire. We immediately took the vehicle in for a check. The tire was repaired and we were satisfied.
by Modern Toyota of Boone on 11/03/2025
Thank you for sharing your experience with us! We're glad to hear that your tire was repaired and that you were satisfied with the service at Modern Toyota of Boone. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best, Modern Toyota of Boone Team
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 09/23/2025Verified Service
The service is always exceptional! I was disappointed that the tech that placed the new sticker on the windshield did not clean off the previous one and placed it over too far. That had never happened in the past. No Big Deal, just had to take the time to clean it off.
by Modern Toyota of Boone on 09/24/2025
Thank you for your feedback! We're glad to hear that you consistently receive exceptional service at Modern Toyota of Boone. We appreciate you bringing the issue with the windshield sticker to our attention. It's important to us that we continue to meet your expectations, and we will address this with our team to ensure it doesn't happen again in the future. Our team looks forward to serving you again!
Best, Modern Toyota of Boone Team
by 2023 TOYOTA TUNDRA CREWMAX LIMITED Owner on 08/30/2025Verified Service
On the road and needed an oil change. Lucked out and found Toyota of Boone. This dealership is fantastic. My truck was in and out quickly and they were thorough and friendly. I wish they had a location in Austin, Tx, they would definitely have my business full time.
by Modern Toyota of Boone on 08/30/2025
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at Modern Toyota of Boone and that our team was able to take care of your truck quickly and thoroughly. We appreciate your kind words and hope you'll choose us again if you're ever back in the area. Safe travels!
Best, Modern Toyota of Boone Team
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 07/31/2025Verified Service
The service department staff is friendly and professional. The customer service set-up in Boone is efficient from the time I drive into the spacious vehicle bay area to the moment my vehicle is ready. I also appreciate the welcoming space inside the showroom and complimentary drink/snack items while I wait. Many thanks!
by Modern Toyota of Boone on 07/31/2025
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our service department at Modern Toyota of Boone. It's great to know you enjoyed our friendly staff, efficient setup, and the amenities in our showroom. We truly appreciate your kind words and look forward to serving you again in the future!
Best, Modern Toyota of Boone Team
by John L. on 05/29/2025Verified Service
My service tech was new but very conscientious. The two techs on either side of him were helpful. I'm a tough customer and have a Hendrick Lexus product. Their service dept. is a cut above most. Yours is good, could be better. Snacks and drinks limited. Popcorn was great at 0830.
by Modern Toyota of Boone on 05/29/2025
Thank you for your valuable feedback, John! We appreciate your kind words about our service team at Modern Toyota of Boone. It's great to hear that the service tech, along with his colleagues, provided you with conscientious support. We strive to provide an excellent experience, and we will certainly take your suggestions about snacks and drinks into consideration. We hope to welcome you back soon for another visit!
Best, Modern Toyota of Boone Team
by 2013 TOYOTA PRIUS C Owner on 04/22/2025Verified Service
They were able to fit me in at the last moment and didn't keep me waiting once I got there. Having said that, I would emphasize that I was able to make the appointment by calling the Boone Toyota; the general number told me that there were no appointments.
by Modern Toyota of Boone on 04/22/2025
Thank you for your feedback! We're glad to hear that we could accommodate you at Modern Toyota of Boone on short notice and that your wait time was minimal. We appreciate your suggestion regarding the appointment process and will take it into consideration. We hope to see you again for your future needs!
Best, Modern Toyota of Boone Team
by 2014 TOYOTA RAV4 XLE Owner on 03/30/2026Verified Service
Toyota of Boone is an excellent automotive shop. They are extremely thorough with everything they do with your car. They send a detailed video of the car and any issues that needs to be addressed.
by Modern Toyota of Boone on 03/30/2026
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience at Modern Toyota of Boone. Our team is committed to being thorough and transparent, and we're glad you appreciated the detailed video of your vehicle. We look forward to serving you again in the future!
Best, Modern Toyota of Boone Team
by 2014 TOYOTA TACOMA Owner on 03/29/2026Verified Service
Great service writer! Nice waiting area! Was kept informed regarding my vehicle! Especially liked the video showing what was being done! Problem solved! Keep up the good work!
by Modern Toyota of Boone on 03/29/2026
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team at Modern Toyota of Boone. It's wonderful to know that you appreciated the video updates and the comfortable waiting area. We look forward to seeing you again for your next visit!
Best, Modern Toyota of Boone Team
by 2017 TOYOTA PRIUS Owner on 03/21/2026Verified Service
The service technician was helpful in working with me to get my car into the shop. He explained exactly what the issues were. The car was repaired when they got the parts in in a timely manner.
by Modern Toyota of Boone on 03/21/2026
Thank you for your wonderful review! We're thrilled to hear that our service technician was helpful and provided you with clear explanations regarding your car's issues. At Modern Toyota of Boone, we strive to ensure timely repairs and exceptional service. We appreciate your feedback and look forward to assisting you again in the future!
Best, Modern Toyota of Boone Team
by 2019 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 03/16/2026Verified Service
The service dept at Modern Toyota of Boone is professional and attentive. They took care of rotating and balancing my tires efficiently.
by Modern Toyota of Boone on 03/16/2026
Thank you for your wonderful feedback! We appreciate your kind words about our service department at Modern Toyota of Boone. It's great to hear that you had a positive experience with your tire rotation and balancing. We look forward to serving you again in the future!
Best, Modern Toyota of Boone Team
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM/XSE Owner on 03/09/2026Verified Service
Everything is always organized and quick. The representatives are polite and helpful. The waiting area is comfortable and the coffee is great. I have no negative comments.
by Modern Toyota of Boone on 03/09/2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience at Modern Toyota of Boone. It's great to know that you found our representatives polite and helpful, and that you enjoyed our comfortable waiting area and coffee. We appreciate your feedback and look forward to welcoming you back on your next visit!
Best, Modern Toyota of Boone Team
by 2025 TOYOTA RAV4 LE Shopper on 03/06/2026Verified Purchase
They were able to get the RAV4 we wanted in the color we wanted and they matched another dealership's price.
by Modern Toyota of Boone on 03/06/2026
Thank you for the wonderful review! We're thrilled to hear that we could get the Toyota RAV4 you wanted in your preferred color and match the price from another dealership. At Modern Toyota of Boone, we always strive to provide our customers with the best options and deals. We appreciate your business and look forward to serving you again in the future!
Best, Modern Toyota of Boone Team
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 03/05/2026Verified Service
When I got home I found out they did not change my windshield wiper on back window that I paid them to do. However when I called and told them and sent photos to prove it they refunded my money.
by Modern Toyota of Boone on 03/05/2026
Thank you for your feedback. We appreciate you bringing your experience to our attention. While we aim to meet the highest standards at Modern Toyota of Boone, we understand that we did not meet your expectations in this instance. We're glad to hear that the refund process was handled promptly. If you have any further concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to serve you better in the future.
Best, Modern Toyota of Boone Team
by 2007 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 02/27/2026Verified Service
The service department is very efficient with time, cost, and treats you with respect. They display their appreciation as well as saying it.
by Modern Toyota of Boone on 02/27/2026
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department at Modern Toyota of Boone. We pride ourselves on efficiency and respect, and it's wonderful to know that it showed during your visit. We appreciate your feedback and look forward to serving you again!
Best, Modern Toyota of Boone Team
by 2008 TOYOTA TUNDRA CREWMAX/CREWMAX SR Owner on 02/23/2026Verified Service
Alura went above and beyond helping us with our Tundra. At first it was our fuel pump and then they discovered the computer needed a part. As frustrating as it was, she kept us totally informed with everything. She's very pleasant and kind.
by Modern Toyota of Boone on 02/23/2026
Thank you for your awesome review! We're glad to hear that Alura went above and beyond to assist you with your Toyota Tundra. It's great to know that she kept you informed and provided a pleasant experience during your service. We appreciate your kind words and look forward to welcoming you back to Modern Toyota of Boone in the future!
Best, Modern Toyota of Boone Team
by 2023 TOYOTA TUNDRA CREWMAX LIMITED Owner on 02/22/2026Verified Service
Recall for engine replacement performed within 24 hours of arrival Vehicle provided during recall service. No issues with engine installation
by Modern Toyota of Boone on 02/22/2026
Thank you for your review! We're glad to hear that your engine replacement was performed smoothly and that you had a vehicle provided during your service. At Modern Toyota of Boone, we strive to ensure our customers have the best experience possible. We appreciate your feedback and look forward to assisting you again in the future!
Best, Modern Toyota of Boone Team
by 2025 TOYOTA LAND CRUISER BASE/1958 Owner on 02/20/2026Verified Service
My headlights were turned off and I got stopped by the authorities that night after dinner!!!
I called your shop, left a message for a return call and have not heard a word! Inexcusable at best.
K Craighead
by Modern Toyota of Boone on 02/21/2026
Thank you for sharing your experience. We understand your frustration regarding the lack of communication after your call. At Modern Toyota of Boone, we strive for high standards in customer service, and we appreciate your feedback. We will work on improving our communication moving forward. Thank you for bringing this to our attention.
Best, Modern Toyota of Boone Team
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Service Information
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9,726 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Modern Toyota of Boone specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Safety Inspection
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Modern Toyota of Boone specializes in these makes, in addition to many others.
What do verified customers think about Modern Toyota of Boone in Boone, NC?
Verified customers who visit Modern Toyota of Boone in Boone, NC rate this business 4.8 out of 5 stars, with 1,164 reviews. 9,726 customers favorited this location.
How can I contact Modern Toyota of Boone in Boone, NC?
To reach the sales team at Modern Toyota of Boone in Boone, NC, call (828) 264-1491. To reach the service department, call (828) 374-9160
How can I schedule a service appointment with Modern Toyota of Boone in Boone, NC?
