by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 08/12/2025Verified Service
Scheduling was the only difficulty.
The Service Department was so busy that my appointment was pushed out over a week from my initial call.
The work performed was very good once my appointment arrived.
by 2020 TOYOTA HIGHLANDER LIMITED/PLATIN Owner on 08/11/2025Verified Service
Everyone was really nice, but the wait was ridiculous. I had an early appointment and was there over 2 hours just for an oil change and tire rotation.
by 2024 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 08/05/2025Verified Service
They left the oil filter loose enough on my one year old 4Runner with 10,000 miles that we found oil all in my engine area, covering the entire bottom of the vehicle, pooling in the skid plate and a huge spot in my driveway.
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 08/03/2025Verified Service
Courtesy and quick service. However, I wished they would have changed my air filter. I was told it wasn't dirty enough.
by 2013 TOYOTA HIGHLANDER BASE/PLUS/SE Owner on 07/20/2025Verified Service
Fast and efficient service. Made my appointment and they got me in first thing in the morning. Got my car back in less than an hour
by 2003 TOYOTA 4RUNNER LTD Owner on 07/01/2025Verified Service
I had a very good experience with the service I received from Modern Toyota of Asheboro. I will be bringing my vehicle back for future services.
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 06/26/2025Verified Service
Excellent service. Asheboro Toyota staff are kind, polite, and they genuinely care abound you and your car. I liked the link they sent
to my phone to keep me updated on the progress of my car.
by 2025 TOYOTA TACOMA DOUBLE CAB/TRD SPO Shopper on 06/23/2025Verified Purchase
I like everything about Modern Toyota Of Asheboro.The Friendly sales people to the knowledgeable mechanics.
by Jim M. on 06/23/2025Verified Service
Had an appointment scheduled 5 days ahead , didn't take vehicle back for over 1.5 hours for service , customer service lacking or no personnel. I complained to mgt
by 2017 TOYOTA SIENNA XLE/LIMITED Owner on 06/12/2025Verified Service
Appointment scheduling was easy, service was friendly and efficient. Service personal went out of their way to meet my needs.
by 2025 TOYOTA RAV4 LE Shopper on 04/14/2025Verified Purchase
I had an appointment and wound up waiting 2 hours for an oil change. No communication from service staff about why there was a ridiculous wait. Other customers arrived and left with service completed while I was waiting. I felt overlooked, ignored, and undervalued
by 2004 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 01/19/2025Verified Service
Had a 2:30 appointment for an oil change.they finished at 4:45over 2 hrs for an oil changeI saw multiple cars checked in after mine come out ahead of mine.Will be shopping for a new vehicle this spring and for sure was considering a Toyota but having second thoughts because of service department.
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Owner on 12/31/2024Verified Service
We were lied twice about our parts being in. We had to leave our car there because after finally getting our recalled airbags, a plastic would go back in. They proceeded to order the part and our car has been sitting at Asheboro Toyota for 3 weeks now!
by 2009 LEXUS IS 250 Owner on 08/11/2024Verified Service
Perfect service from beginning to end I enjoy having my car serviced at Modern Toyota because of the friendly and trustworthy staff. My car is kept in super shape with their maintenance on itand their expert knowledge of what needs to be fixed. Many thanks.
by 2018 TOYOTA RAV4 LE Owner on 04/14/2024Verified Service
Had tires rotated. Was noticing one front hubcap didn't look like it was on right and sure enough it came off going down the road. Luckily I was able to get it. But looks like a piece is broken. Guess when they tried to put it on they broke it. This is the second time this has happened to me. First time I came home without one on. Had to go back. Guess will be going back again for this one. So check those hubcaps.
by 2001 FORD RANGER SUPER CAB Owner on 11/12/2023Verified Service
I sat in the lobby over an hour to get a battery for my truck. Finally they came out and told me they didn't have one to fit my vehicle.
The lady beside me said she sat in the lobby over 3 hours to get her car serviced. She is going to drive back to her out of town dealer next time.
The service dept needs some help. I will go other places to get service work done.
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Shopper on 11/02/2023Verified Purchase
Everyone at the Dealership went out of their way to make us feel at home. We purchased a vehicle from Midstate 3 years ago and We're happy to see business was handled the same as before. We will return in a few years to purchase another vehicle. Tiffany and Rick went out of their way to answer our questions and concerns.
by 2011 TOYOTA HIGHLANDER LIMITED Owner on 10/17/2023Verified Service
They are good at keeping the customer informed and up to date on the service progress. The last time my car was serviced it took less time than quoted. That's always good especially now that they are in the midst of construction.
I wish they had the courteous service of transporting customers to the mall or downtown in Asheboro.
by 2009 LEXUS RX 350 Owner on 12/31/2022Verified Service
The waiting area was clean and inviting. A large TV and comfortable seating made the wait go by quickly. Complimentary coffee/tea was also available as well as vending machines for snacks.
My oil and filter were changed and the fluids checked and topped off. The tires were checked for air and filled if needed.
by 2013 TOYOTA VENZA LE/XLE/LIMITED Owner on 12/12/2022Verified Service
I stated when I dropped my car off for service that tires were purchased at dealership so tire rotation would be no charge. At pick up, tire rotation was on my bill and I had to remind service tech that tire rotation is no charge. I had to wait for them to redo my bill.
