by 2022 NISSAN SENTRA SV Owner on 03/12/2026Verified Service
Service manager was polite and very knowledgeable. He kept me informed on the process and explained everything that was done
by Modern Nissan of Winston-Salem on 03/12/2026
Thank you for your review! We're glad to hear you had a positive experience with our service manager at Modern Nissan of Winston-Salem. It's great to know that you found them polite and knowledgeable, and that you were kept informed throughout the process. We look forward to assisting you again in the future.
Sincerely,
The Modern Nissan of Winston Salem Team
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 03/04/2026Verified Service
Great customer service. Customer service agent very friendly and knowledgeable. Got my automobile in and out
by Modern Nissan of Winston-Salem on 03/04/2026
Thank you for your fantastic review! We're thrilled to hear that you experienced great customer service at Modern Nissan of Winston-Salem and that our team was friendly and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2020 NISSAN ROGUE S/SV Owner on 03/03/2026Verified Service
Service advisor Frank C. Was awesome, friendly, helpful and kind. Service was done promptly (wait time was less than expected) and I was out the door.
by Modern Nissan of Winston-Salem on 03/03/2026
Thank you for your review! We're glad to hear that Frank provided you with awesome service at Modern Nissan of Winston-Salem. It's great to know that your experience was friendly and efficient. We look forward to seeing you again soon.
Sincerely,
The Modern Nissan of Winston Salem Team
by 2020 GMC SIERRA K1500 ELEVATION Owner on 03/01/2026Verified Service
Had to take my vehicle back three times for the same issue. Once they got the right part in it was fairly quick. Had to get the manager involved to resolve the problem.
by Modern Nissan of Winston-Salem on 03/02/2026
Thank you for sharing your experience with us. We appreciate your feedback and understand the frustration of having to return for the same issue. We're glad to hear that the problem was eventually resolved and that our team was able to assist you. If you have any further concerns, please don't hesitate to reach out to us directly at Modern Nissan of Winston-Salem. We value your business and aim to provide a better experience in the future.
Sincerely,
The Modern Nissan of Winston Salem Team
by 2017 NISSAN ROGUE S/SV/SL Owner on 02/28/2026Verified Service
Great customer service. My customer service agent seems very knowledgeable. Got my automobile in and out
by Modern Nissan of Winston-Salem on 03/01/2026
Thank you for your fantastic review! We're glad to hear that you had a great experience with our customer service team at Modern Nissan of Winston-Salem. It's great to know that your agent was helpful and knowledgeable, ensuring your automobile was serviced quickly. We appreciate your feedback and look forward to seeing you again!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2025 NISSAN SENTRA SV Owner on 02/23/2026Verified Service
They are friendly and they send you a video of the work being done on your car. It was crowded and no where to sit, but it was oo with me. The time went by quickly. I will diffently be going back.
by Modern Nissan of Winston-Salem on 02/23/2026
Thank you for your wonderful review! It's great to hear you appreciated the friendly service and the video updates on your vehicle. We understand that it can get crowded, but we're glad you found the time spent with us enjoyable. We look forward to welcoming you back to Modern Nissan of Winston-Salem for your next visit!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2022 NISSAN ROGUE S Owner on 02/23/2026Verified Service
The service department was very attentive and kept me informed throughout the process with the personal video of my vehicle.
by Modern Nissan of Winston-Salem on 02/23/2026
Thank you for your wonderful review! We're thrilled to hear that our service department at Modern Nissan of Winston-Salem provided attentive care and kept you informed during the process. The personal video is just one way we aim to enhance your experience. We look forward to seeing you again soon!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2023 NISSAN MURANO PLATINUM Owner on 02/04/2026Verified Service
Sean and Adam create a "family" atmosphere, emphasizing customer care and a "people-first" approach to service. Great service from a great dealership, they go the extra mile to help. A+++++
by Modern Nissan of Winston-Salem on 02/04/2026
Thank you so much for your wonderful review! We're thrilled to hear that Sean and Adam provided you with such great service and created a family atmosphere during your visit to Modern Nissan of Winston-Salem. We truly appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2023 NISSAN ROGUE SL Owner on 02/03/2026Verified Service
Everything went well. Needed a replacement of my front seat heating system. Adam was able to work me in and communicated with me during the process. Extra Kudos for my shuttle that was helpful and convenient as well.
by Modern Nissan of Winston-Salem on 02/03/2026
Thank you for your wonderful review! We're thrilled to hear that everything went smoothly with the replacement of your front seat heating system. It's great to know that Adam provided excellent communication and that our shuttle service was helpful and convenient for you. We appreciate your kind words and look forward to serving you again at Modern Nissan of Winston-Salem!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2024 NISSAN PATHFINDER ROCK CREEK Owner on 01/26/2026Verified Service
Very friendly and fast service. Had a piece of metal in my tire. I have the tire warranty they replaced the tire quickly and we were on our way.
by Modern Nissan of Winston-Salem on 01/26/2026
Thank you for your wonderful review! We're thrilled to hear that you had a friendly and fast service experience at Modern Nissan of Winston-Salem. It's great that we could quickly replace your tire under the warrantycustomer satisfaction is our priority. We look forward to assisting you again in the future!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2023 NISSAN MURANO PLATINUM Owner on 01/22/2026Verified Service
I didn't like being told I couldn't make my appointment online if I was going to wait for my service.
by Modern Nissan of Winston-Salem on 01/22/2026
Thank you for sharing your experience with us. We understand that you were frustrated with not being able to make your appointment online for a wait service. Your feedback is valuable and helps us improve our processes at Modern Nissan of Winston-Salem. If you have any further concerns or suggestions, please feel free to reach out to us directly. We appreciate your input.
Sincerely,
The Modern Nissan of Winston Salem Team
by 2018 NISSAN MURANO S/SL/SV/PLATINUM Owner on 01/21/2026Verified Service
Tim Wilson, service manager, expertly supervised the service department and caught a technician's failure to tighten the lug nuts on a rotated tire before the vehicle left the shop, thus preventing damage to the vehicle.
by Modern Nissan of Winston-Salem on 01/21/2026
Thank you for your kind review! We appreciate you taking the time to highlight Tim's exceptional supervision in our service department at Modern Nissan of Winston-Salem. It's great to know that his attention to detail helped ensure your vehicle was safe and in top condition. We look forward to serving you again in the future!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2023 NISSAN PATHFINDER SL Owner on 01/20/2026Verified Service
Professional and ease of service. Friendly staff, comfortable waiting area, complimentary water and coffee, and affordable price. I love that I get a video review of the work done on my vehicle that is easily accessible.
by Modern Nissan of Winston-Salem on 01/20/2026
Thank you for your wonderful review! We truly appreciate your kind words about our professional staff and the comfortable environment at Modern Nissan of Winston-Salem. It's great to hear that you enjoyed the video review feature as well. We look forward to serving you again in the future!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2022 TOYOTA HIGHLANDER XLE Shopper on 01/18/2026Verified Purchase
They were friendly and knowledgeable. The important thing is let me take it too Accuewrench to get it checked out for myself. Lastly I didn't feel like they were taking advantage of me
by Modern Nissan of Winston-Salem on 01/18/2026
Thank you for your wonderful review! We're thrilled to hear that you found our team at Modern Nissan of Winston-Salem to be friendly and knowledgeable. It's great to know that you appreciated the opportunity to have your vehicle checked out independently. We strive to provide a transparent and honest experience for all our customers. We look forward to welcoming you back to our dealership in the future!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2019 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 01/16/2026Verified Service
When I took my Nissan Frontier to the service department at Modern Nissan I was hoping to get it a full service. All they did was glance and did a video of what they were looking at. It was nice to see the video but it was incomplete cut short.
by Modern Nissan of Winston-Salem on 01/18/2026
Thank you for sharing your experience. We understand your expectations for a thorough service visit and appreciate you noting the inspection video provided. At Modern Nissan of Winston-Salem, we aim to deliver complete and informative service reviews so customers feel confident in their vehicle's condition, and your feedback helps us see where we can improve.
If you'd like to talk more about your recent service, please feel free to contact us directly. Your concerns are taken seriously.
Sincerely,
The Modern Nissan of Winston Salem Team
by 2025 NISSAN MURANO PLATINUM Owner on 01/12/2026Verified Service
All work performed promptly and correctly. Cost as estimated. Video review of car is a great feature of the multi-point inspection. Service writer Ralph Lusk is excellent! Very knowledgeable and kept me informed throughout the servicing.
by Modern Nissan of Winston-Salem on 01/12/2026
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with the service at Modern Nissan of Winston-Salem. It's fantastic to know that Ralph provided excellent service and kept you informed throughout the process. We appreciate your feedback on the multi-point inspection video feature as well! We look forward to seeing you again for your future needs.
Sincerely,
The Modern Nissan of Winston Salem Team
by 2017 NISSAN ROGUE S/SV/SL Owner on 12/30/2025Verified Service
I liked when I arrived for my appointment, I didn't have to wait. I got checked in immediately. Customer service was very friendly and knowledgeable.
by Modern Nissan of Winston-Salem on 12/30/2025
Thank you for your wonderful feedback! We're thrilled to hear that you had a prompt check-in experience and received friendly, knowledgeable service at Modern Nissan of Winston-Salem. We appreciate your support and look forward to welcoming you back for your next appointment!
Sincerely,
The Modern Nissan of Winston Salem Team
by 2024 NISSAN ALTIMA SV Owner on 12/25/2025Verified Service
Excellent Customer Service I got in quickly and out quickly , I did have time to go eat and come back. Love the video they show you
by Modern Nissan of Winston-Salem on 12/25/2025
Thank you so much for your wonderful review! We're thrilled to hear that you experienced excellent customer service during your visit to Modern Nissan of Winston-Salem. It's great to know that you appreciated the quick service and the informative video. We look forward to welcoming you back again soon!
Sincerely,
The Modern Nissan of Winston Salem Team
by Seth S. on 12/23/2025Verified Service
The oil change & tire rotation they did was top notch! 10/10. Though they didn't notify me when they finished, they still told me, and service advisor was professional!
by Modern Nissan of Winston-Salem on 12/23/2025
Thank you for your fantastic review, Seth! We're thrilled to hear that you had a top-notch experience with the oil change and tire rotation at Modern Nissan of Winston-Salem. Our team appreciates your feedback regarding the notification process and will work to improve that communication. We're glad our service advisor was professional during your visit. Looking forward to seeing you again!
Sincerely,
The Modern Nissan of Winston Salem Team
by Thomas Byczek B. on 12/19/2025Verified Service
Good and though as usual.Professional and polite. Just make an appointment first by calling in. Otherwise showroom gets overwhelmed with customers.
by Modern Nissan of Winston-Salem on 12/19/2025
Thank you, Thomas! We appreciate your kind words about our professionalism and politeness. It's great advice to make an appointment before visiting us at Modern Nissan of Winston-Salem, as it helps ensure you receive the best service possible. We look forward to serving you again soon!
Sincerely,
The Modern Nissan of Winston Salem Team
