by 2021 SUBARU FORESTER TOURING Owner on 04/25/2025Verified Service
I have been a Metro West customer since 2006 and purchased four automobiles.The service has always been stellar.
Communication is excellent.Loaners are always available.In all those years Mike Buono has been very helpful and super professional.
by Metrowest Subaru on 04/25/2025
Thank you for your loyalty to MetroWest Subaru since 2006! We're glad Mike and our team have consistently provided stellar service. See you next time!
by 2024 SUBARU IMPREZA Owner on 04/24/2025Verified Service
Outstanding all around. I got in early, they did the work early, I was out the door faster than I expected.
by Metrowest Subaru on 04/24/2025
We're delighted to hear that your visit was efficient and exceeded expectations at MetroWest Subaru! Thank you for sharing this positive feedback, and we look forward to serving you again in the future.
by 2018 SUBARU CROSSTREK LIMITED Owner on 04/22/2025Verified Service
It was fine. Had some trouble reaching the service rep by phone to discuss service needs but once I did he was very helpful. Email messaging was not sufficient
by Metrowest Subaru on 04/23/2025
Thank you for sharing your feedback with us at MetroWest Subaru. We're glad to hear that our service rep was helpful once connected, but we apologize for any communication issues you experienced. We'll work on improving this aspect and appreciate your input!
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 04/21/2025Verified Service
Efficient. Customer service representative contacted extended warranty company to cover cost of repair.
by Metrowest Subaru on 04/22/2025
We're delighted to hear that our team at MetroWest Subaru provided efficient service and helped with your extended warranty. Thank you for sharing your experience!
by 2013 SUBARU LEGACY 2.5I PREMIUM Owner on 04/21/2025Verified Service
Pleasant staff, great service hours, and found some issues that needed attention. We're unable to find reason for clicking in gearshift area that stops when pressing on break. It did not happen when it was in shop.
by Metrowest Subaru on 04/22/2025
Thank you for sharing your experience with MetroWest Subaru! We're glad to hear our staff and service hours met your expectations. Sorry we couldn't replicate the clicking noise, but please feel free to reach out if it persists or if there's anything else we can assist with.
by 2025 SUBARU FORESTER LIMITED Owner on 04/21/2025Verified Service
I did my first Subaru service soon April 11, 2025. It was a recall for the wheels. It went fine. I love Subaru.
by Metrowest Subaru on 04/21/2025
We're glad to hear your service visit went smoothly at MetroWest Subaru! Thanks for sharing your experience, and we're thrilled you love your Subaru. Safe driving ahead!
by 2021 SUBARU FORESTER LIMITED Owner on 04/19/2025Verified Service
They are so responsive--picked my care up on a flatbed truck and returned it after servicing. They're the best!
by Metrowest Subaru on 04/21/2025
We're delighted to hear that our team at MetroWest Subaru provided such responsive service for your Forester! Thank you for the fantastic feedback.
by 2025 SUBARU FORESTER PREMIUM Owner on 04/18/2025Verified Service
I did not like that the link they sent me to see my service report expired within 24 hours and I was not able to read what was done to my Subaru.
by Metrowest Subaru on 04/19/2025
Thank you for bringing this to our attention. We apologize for any inconvenience with the service report link at MetroWest Subaru and appreciate your feedback. Please reach out to us directly, and we'll be happy to assist in providing the information you need!
by 2023 SUBARU OUTBACK TOURING Owner on 04/14/2025Verified Service
Easy to schedule service, efficient drive-in process, accurate repair time estimate, professional service agent, repair successfully executed.
by Metrowest Subaru on 04/15/2025
Thank you for sharing your experience with us at MetroWest Subaru! We're delighted to hear that our team provided efficient and professional service. We look forward to assisting you again in the future!
by 2014 SUBARU OUTBACK 2.5I LIMITED Owner on 04/12/2025Verified Service
They did not diagnose the problem correctly the 1st time and had to bring it back in. They also recommended redoing work they did the previous time like oil change!
by Metrowest Subaru on 04/14/2025
I'm sorry to hear about the inconvenience with your service experience. We strive for accurate diagnostics and efficient solutions, so it's disappointing to learn we fell short this time. Please feel free to reach out if you'd like us to address any remaining concerns or discuss further details. Thank you, Mike Koster - Service Director - (508) 315-5153
by 2019 SUBARU FORESTER LIMITED Owner on 04/12/2025Verified Service
good communication with service manager, car returned quickly with everything done. Driver who returned the car was incredibly great - patiently showed me how to use new battery charger and was such a gentleman.
by Metrowest Subaru on 04/14/2025
We're delighted to hear about your positive experience with our service team at MetroWest Subaru! It's wonderful that the driver took the time to ensure you were comfortable with your new battery charger. Thank you for sharing this feedback, and we look forward to serving you again in the future!
by Mecotter@comcast N. on 04/08/2025Verified Service
Lewis was the best! He tried to accommodate my needs and requests as much as possible. I still need to have some work don, but I will have to wait until another time as the cost is not in the budget at the moment. Thanks !
by Metrowest Subaru on 04/09/2025
We're delighted to hear that Lewis provided such accommodating service at MetroWest Subaru! We understand budget constraints and are here whenever you're ready for the next steps. Thank you for your feedback!
by 2013 SUBARU IMPREZA PREMIUM Owner on 04/06/2025Verified Service
It was a pleasure to work with Mike at Metrowest Subaru. He answered all of my questions and the work was done quickly.
by Metrowest Subaru on 04/07/2025
We're delighted to hear that Mike provided you with a seamless experience at MetroWest Subaru. Thank you for sharing your positive feedback, and we're glad all your questions were answered promptly!
by 2023 SUBARU LEGACY TOURING XT Owner on 04/05/2025Verified Service
David Jackson Service advisor was exceptional and very attuned to customer's needs. Made it a very pleasant experience.
by Metrowest Subaru on 04/07/2025
We're delighted to hear that David provided you with exceptional service at MetroWest Subaru. It's great to know your experience was pleasant and easygoing!
by 2015 SUBARU IMPREZA Owner on 04/03/2025Verified Service
Staff were so courtesy and informative and service was prompt, including recommendations for actions to take or watch for.
by Metrowest Subaru on 04/03/2025
We're delighted to hear that our MetroWest Subaru team provided courteous and informative service during your visit. It's great to know you found the recommendations helpful as well! Thank you for choosing us, and we look forward to serving you again in the future.
by 2015 SUBARU FORESTER 2.5I PREMIUM Owner on 04/03/2025Verified Service
Excellent customer service.
Micheal Mitchell, my Service
Advisor was Professional and helpful. I would like to
Recognize Patrick in Service for being professional.
by Metrowest Subaru on 04/03/2025
Thank you for highlighting the excellent service from Michael and Patrick at MetroWest Subaru. We're delighted to know our team provided professional and helpful assistance during your visit. We appreciate your feedback!
by 2019 SUBARU ASCENT LIMITED Owner on 04/01/2025Verified Service
Loves my service advisor and ease of loaner car. The tint on the inside of my window got scratched with the window repair, but I don't have a way to prove that. A little disappointing, but the service people are really nice.
by Metrowest Subaru on 04/02/2025
Thank you for sharing your experience with MetroWest Subaru. We're glad to hear that our service advisor and loaner car process met your expectations, though we're sorry about the window tint issue. Please feel free to reach out if there's anything else we can do for you!
- Mike Koster - Service Director - (508) 315-5153
by Peterkite@aol C. on 03/22/2025Verified Service
Service was performed as scheduled and was completed in less time than was expected. Staff were polite and knowledgeable and kept me informed of progress as I waited. Thank you
by Metrowest Subaru on 03/22/2025
Thank you for sharing your experience with us at MetroWest Subaru! We're delighted to hear that our team provided timely and informative service. We appreciate your feedback and look forward to assisting you again in the future!
by 2020 SUBARU FORESTER PREMIUM Owner on 03/22/2025Verified Service
Everyone was very helpful. When I told them that I was going to buy tires else where they did not argue with me
by Metrowest Subaru on 03/22/2025
Thank you for sharing your experience with MetroWest Subaru! We're glad to hear our team was helpful and respected your decision regarding the tires. We appreciate having you as a customer!
by 2023 SUBARU FORESTER SPORT Owner on 03/20/2025Verified Service
Repair was 30-45 longer than promised, but at least it was completed properly. Service rep was apologetic and acknowledged this. Good thing it was a relaxing Saturday afternoon,
by Metrowest Subaru on 03/21/2025
Thank you for your patience and understanding during your visit to MetroWest Subaru. We're glad to hear that the repair was completed properly, even if it took a bit longer than expected. We appreciate your feedback and look forward to serving you again!
