by 2020 KIA OPTIMA LX/S/SE Owner on 08/08/2025Verified Service
Don't like the two hours wait for an oil change when you have an early (7:30} Appointment. I don't like the very, very high price quotes given for recommended services, this makes me look for other service providers.
I do like the fact that they are remolding facility but don't want to foot the bill.
by Mesquite Kia on 08/11/2025
Thank you for sharing your feedback. We understand how frustrating it can be to experience a long wait, especially with an early appointment, and we'll review our scheduling process to improve efficiency.
Regarding pricing, we aim to provide transparent quotes that reflect OEM parts, factory-trained technicians, and warranty-backed work, but we understand the importance of staying competitive and will take your comments into consideration.
We appreciate your patience during our facility remodelit's an investment to improve comfort and service capabilities for our customers, but we certainly don't want it to feel like a burden.
If you have anything you'd like to discuss, please reach out to me directly.
Thank you,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2019 KIA SOUL Owner on 07/25/2025Verified Service
I appreciated that a real person answered the phone, and knew I was on my way to get a new battery. Got there after 5 pm; they checked and had one installed in less than an hour. Myra was effective in letting me know what was going on. Even though it was late in the day, she
was friendly and helpful.
by Mesquite Kia on 07/28/2025
Thank you for sharing your experience with us! It makes us happy to hear that Myra and the team were so helpful. We hope you will continue to choose Mesquite Kia for all your future auto needs.
by 2015 KIA OPTIMA EX Owner on 07/01/2025Verified Service
Took over 20 days to get my car back had to return within a week another 28 days in the shop lost my car asked if I was bringing the car. They had it a week already. Very hard for them to call you back. No communication. Forget about calling, no one answers. If they only let me know something. Never again. 10 days before they look at your car. Poor ,poor ,poor service
by Mesquite Kia on 07/02/2025
Thank you for sharing your concerns and bringing this to my attention. I'm very sorry to hear about the extended delay and the lack of communication you experienced. This is not the level of service we aim to provide, and I understand how frustrating it must have been to be without your vehicle for such a long time with limited updates.
We're currently working on improving both our response times and communication processes to better serve our customers. If you'd be open to discussing your experience further, I'd appreciate the opportunity to connect and make things right.
Best regards,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by Mitchell M. on 06/07/2025Verified Service
It's easy to schedule a service appointment. They listen to you, they're friendly, professional and efficient when checking you in. I'm texted with updates, explanations, pictures if required and quotes for approval. I'm also given rides home and back to the dealership. I will always use them, they say what they mean and mean what they say. Great people!!!
by Southwest Kia Mesquite on 06/09/2025
Mitchell, we're delighted to hear that you had such a positive experience with our service team at Mesquite Kia! It's great knowing we could provide efficient and friendly assistance. We look forward to seeing you again in the future!
by 2023 KIA EV6 LIGHT/WIND Owner on 05/12/2025Verified Service
Liked how I was treated by the service manager, Jessica Tacker. She contacted me every few days with an update for the entire four weeks my car in the shop. Gave me accurate, up-to-date information.
Didn't like that Kia wasted months (years?) trying to fix a hardware design flaw with software changes. That never works.
by Southwest Kia Mesquite on 05/12/2025
Thank you for sharing your experience with us at Mesquite Kia. We're glad to hear that Jessica kept you informed throughout the process, though we understand your frustration regarding the hardware issue. Your feedback is valuable and will be shared with our team as we strive to improve. Safe travels in your KIA EV6!
by Angela H. on 05/02/2025Verified Purchase
Great staff and low pressure sales. I stopped by to test drive and we discussed numbers. They were respectful and let me leave to think about it. They were upfront and honest. Antwan, Jeff and Karly were awesome! The next day all I had to do was sign paperwork and drive off with the car! Easiest car buying experience after enduring two horrible dealerships closer to my house. The Mesquite KIA was worth the drive!
by Southwest Kia Mesquite on 05/02/2025
Angela, we're delighted to hear that Antwan, Jeff, and Karly made your experience at Mesquite Kia so positive and straightforward. It's wonderful knowing the team provided a respectful and honest service. Enjoy your new car!
by 2017 KIA SORENTO SX/SX LIMITED Owner on 04/21/2025Verified Service
over charged! I did agree to the servive, but now that it was done I realize it is a ripoff. One thing I noticed they said they alligned the car. Well now the car pulls to the right. It never did this before I brought it in. Also, they never provided the allignment diagnosic paperwork. So who knows what they found or did.. I'm taking it to another shop to correct the work.
by Southwest Kia Mesquite on 04/21/2025
Thank you for your feedback. I'm sorry to hear that you left feeling overcharged and dissatisfied with the alignment service. It's concerning to learn that your vehicle is now pulling to the right and that you did not receive the alignment diagnostic paperwork. That's not the experience we want for our customers, and I'd like the opportunity to look into this further and make it right.
Please feel free to reach out to me directly so we can discuss your visit and review the work performed.
Sincerely,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2017 KIA SPORTAGE LX Owner on 02/06/2025Verified Service
Southwest Kia has consistently proven their dedication offering the best service. The service teams are friendly, cordial,polite, and incredible. The customer waiting room and restroom are immaculate. I have purchased four Kia's and their service department has never disappointed me. That is why I am a Kia fan for life.
by Southwest Kia Mesquite on 02/06/2025
Thank you for being such a loyal customer and sharing your positive experience with us at Mesquite Kia! We're delighted to hear that our service team consistently meets your expectations. We look forward to continuing to serve you in the future!
by 2016 KIA FORTE LX Owner on 01/04/2025Verified Service
Took my car in nov had a issue fixed 10 days later my car starts again with the same issue took car back in now there mentioning something that was not a issue when they did a multi inspection on it witch i doubt is causing the issue im having .payed a lot of money so supposedly certified techs be guessing what it is never going to this kia again very unprofessional and dnt get me started with my advisor
by Southwest Kia Mesquite on 01/06/2025
Thank you for sharing your feedback. I'm sorry to hear about your experience with our service department and the ongoing issue with your vehicle. I understand how frustrating it must be, especially after investing time and money into resolving the problem.
Please reach out to me directly at danielstimson@lithia.com so I can better understand the situation and work toward a resolution. Your satisfaction is important to us, and I'd like the opportunity to assist further.
Best regards,
Daniel Stimson
Service Manager
by 2017 KIA FORTE LX/S Owner on 10/31/2024Verified Service
Southwest Kia has been consistent with servicing my families vehicle with great customer service. However, this most recent visit came with a 3-4 hour wait with an appointment maid weeks in advance for an oil change, bulb replacement, and fluid flush.
by Southwest Kia Mesquite on 10/31/2024
Thank you for your continued trust in Mesquite Kia for servicing your family's vehicle. We're pleased to know that our team has consistently provided great customer service for you. I'm sorry to hear about the longer-than-expected wait during your recent visit, especially with an appointment scheduled in advance. We are actively working to minimize wait times and streamline our service process to ensure a quicker, more efficient experience.
Your feedback is incredibly valuable to us, and we're committed to making the necessary improvements to serve you better. If you'd like to discuss this further, please feel free to reach out to me directly at danielstimson@lithia.com.
Thank you,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2016 KIA SORENTO LX/L Owner on 07/11/2025Verified Service
You guys have always been the best. Great people always. Myra is awesome. Hope to buy another vehicle from you soon.
by Mesquite Kia on 07/14/2025
Thank you for the fantastic review! We're happy to hear you've consistently had a great experience with our team, and we'll be sure to share your kind words with Myra. We look forward to helping you with your next vehicle at Mesquite Kia!
by 2020 KIA SOUL EX Owner on 07/11/2025Verified Service
They were able to get me in without a scheduled visit for a flat tire, and Myrna (my service associate) went above and beyond to help, which was a light in an otherwise chaotic day.
by Mesquite Kia on 07/11/2025
Thank you for trusting us with your business and highlighting the great service you received from Myrna. We hope you will consider us again at Mesquite Kia!
by 2024 KIA FORTE GT LINE Owner on 07/10/2025Verified Service
My tire blew out on the interstate and on a 4-lane bridge. Once I got myself towed in to Kia, they took care of replacing my tire as soon as they could.
by Mesquite Kia on 07/11/2025
We are glad to assist when you need us most! Thank you for trusting Mesquite Kia with your business and highlighting our attentive work.
by Bill W. on 06/30/2025Verified Shopper
Won't be going back
Manager James was nice at first but his demeanor changed quickly.
He didn't even thank us for coming in.
by Mesquite Kia on 07/01/2025
Hi Bill, thank you for your feedback. I'm sorry to hear that your experience with us didn't meet expectations. We aim to provide every customer with respectful, consistent service from start to finish, and I regret that this wasn't your experience.
I'd appreciate the opportunity to learn more about what happened so we can address it appropriately and ensure it doesn't happen again. Please feel free to reach out to me directly at mauriciopena@lithia.com.
Sincerely,
Mauricio Peña
General Sales Manager
by Melissa W. on 04/29/2025Verified Purchase
Love it! Fast, didn't take all day and I love my sales pets Antwan he is young but he knows how to take care of business
by Southwest Kia Mesquite on 04/29/2025
Melissa, we're delighted to hear that Antwan made your experience at Mesquite Kia quick and enjoyable. Enjoy your new ride!
by 2012 KIA FORTE EX Owner on 04/28/2025Verified Service
I give that service center a 3/5 bcuz it never fails. When I drive off the lot something else is wrong where I have to return and sometimes return again just for them to "fix" the current or new drive off the lot issue(S). Eye rolling
by Southwest Kia Mesquite on 04/29/2025
Thank you for your feedback. I'm sorry to hear that your service visits haven't met expectations and that you've experienced recurring issues after leaving our service center. That's certainly not the experience we want for our customers, and I'd like the opportunity to look into what's going on with your vehicle to ensure it's addressed properly. Please don't hesitate to reach out to me directly at danielstimson@lithia.com so we can work toward a better outcome.
Sincerely,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2019 KIA SPORTAGE LX Owner on 04/25/2025Verified Service
They kept me informed as to progress. Wasn't thrilled about the waiting area, but once they finish fixing up the old area, I'm sure it will be fine. As long as they are nice, and take care of everything, that's my main focus.
by Southwest Kia Mesquite on 04/28/2025
Thank you for your feedback! We're glad to hear that our team at Mesquite Kia kept you informed throughout the process. We appreciate your patience with the waiting area and are working hard to improve it for a better experience next time. Your satisfaction is important to us, and we're here whenever you need assistance!
by 2017 KIA SORENTO SX/SX LIMITED Owner on 04/09/2025Verified Service
The service cost was outrageous. Over a $1000 to change some filters. I know I agreed to the price but in hindsight I was wrong. I will never go back to that dealership. Ripoff city.
by Daniel Stimson on 04/10/2025
Thank you for your feedback.
I reviewed your invoice and apologize that we didn't communicate what all work was done well enough.
We did a lot more than a some filters for you and your vehicle. If you wouldn't mind giving me the opportunity to review the work with you I would appreciate it.
Have a great day.
Sincerely,
Daniel Stimson
by 2020 KIA SORENTO L/LX Owner on 04/04/2025Verified Service
I had a dead battery 2 days in a row. CARFAX sent someone out both days within the hour. Gordon Rapid Rescue recommended that I get a new battery as this one was 5 years old. Went to Kia and got a new battery. Car is running like it is brand new.
by Southwest Kia Mesquite on 04/07/2025
We're glad to hear that your car is running smoothly again after getting a new battery at Mesquite Kia! Thanks for sharing your experience with us and we hope to see you again in the future. Take care!
by 2018 KIA SOUL PLUS Owner on 04/02/2025Verified Service
Very impressed by the great service and warranty work provided on my daughter's Kia Soul. Myra was great! Highly recommend.
by Southwest Kia Mesquite on 04/03/2025
We're delighted to hear that Myra and the Mesquite Kia team provided excellent service for your daughter's Kia Soul. Thank you for recommending us, we truly appreciate it!
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Service Information
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1,149 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Mesquite Kia specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Mesquite Kia specializes in these makes, in addition to many others.
What do verified customers think about Mesquite Kia in Mesquite, TX? Verified customers who visit Mesquite Kia in Mesquite, TX rate this business 4.3 out of 5 stars, with 616 reviews. 1,149 customers favorited this location.How can I contact Mesquite Kia in Mesquite, TX? To reach the sales team at Mesquite Kia in Mesquite, TX, call (469) 409-2006. To reach the service department, call (469) 331-6998How can I schedule a service appointment with Mesquite Kia in Mesquite, TX? You can schedule a service appointment at Mesquite Kia in Mesquite, TX through CARFAX.What are the shop amenities offered by Mesquite Kia in Mesquite, TX? Mesquite Kia in Mesquite, TX offers the following amenities: Complimentary Drinks, Free Car Wash, Free Wi-Fi and Mobile Charging Station.Does Mesquite Kia in Mesquite, TX have a service center? Yes, Mesquite Kia in Mesquite, TX does have a service center. You can contact the service department at (469) 331-6998.
