by 2021 KIA SOUL LX/X LINE/S Owner on 08/17/2025Verified Service
Excellent in all areas. Wonderful dealing with a group of professionals who actually cared. That's not so easy to find in this day and time.
I would highly recommend them if you own a Kia. Couldn't be happier with my experience with Mesquite Kia. Thank you so much.
by Mesquite Kia on 08/18/2025
Thank you for the glowing review! We are pleased to hear you had a great experience with our team at Mesquite Kia. We truly appreciate the recommendation and look forward to working with you again.
by 2020 KIA OPTIMA LX/S/SE Owner on 08/08/2025Verified Service
Don't like the two hours wait for an oil change when you have an early (7:30} Appointment. I don't like the very, very high price quotes given for recommended services, this makes me look for other service providers.
I do like the fact that they are remolding facility but don't want to foot the bill.
by Mesquite Kia on 08/11/2025
Thank you for sharing your feedback. We understand how frustrating it can be to experience a long wait, especially with an early appointment, and we'll review our scheduling process to improve efficiency.
Regarding pricing, we aim to provide transparent quotes that reflect OEM parts, factory-trained technicians, and warranty-backed work, but we understand the importance of staying competitive and will take your comments into consideration.
We appreciate your patience during our facility remodelit's an investment to improve comfort and service capabilities for our customers, but we certainly don't want it to feel like a burden.
If you have anything you'd like to discuss, please reach out to me directly.
Thank you,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2019 KIA SOUL Owner on 07/25/2025Verified Service
I appreciated that a real person answered the phone, and knew I was on my way to get a new battery. Got there after 5 pm; they checked and had one installed in less than an hour. Myra was effective in letting me know what was going on. Even though it was late in the day, she
was friendly and helpful.
by Mesquite Kia on 07/28/2025
Thank you for sharing your experience with us! It makes us happy to hear that Myra and the team were so helpful. We hope you will continue to choose Mesquite Kia for all your future auto needs.
by 2015 KIA OPTIMA EX Owner on 07/01/2025Verified Service
Took over 20 days to get my car back had to return within a week another 28 days in the shop lost my car asked if I was bringing the car. They had it a week already. Very hard for them to call you back. No communication. Forget about calling, no one answers. If they only let me know something. Never again. 10 days before they look at your car. Poor ,poor ,poor service
by Mesquite Kia on 07/02/2025
Thank you for sharing your concerns and bringing this to my attention. I'm very sorry to hear about the extended delay and the lack of communication you experienced. This is not the level of service we aim to provide, and I understand how frustrating it must have been to be without your vehicle for such a long time with limited updates.
We're currently working on improving both our response times and communication processes to better serve our customers. If you'd be open to discussing your experience further, I'd appreciate the opportunity to connect and make things right.
Best regards,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by Mitchell M. on 06/07/2025Verified Service
It's easy to schedule a service appointment. They listen to you, they're friendly, professional and efficient when checking you in. I'm texted with updates, explanations, pictures if required and quotes for approval. I'm also given rides home and back to the dealership. I will always use them, they say what they mean and mean what they say. Great people!!!
by Southwest Kia Mesquite on 06/09/2025
Mitchell, we're delighted to hear that you had such a positive experience with our service team at Mesquite Kia! It's great knowing we could provide efficient and friendly assistance. We look forward to seeing you again in the future!
by 2023 KIA EV6 LIGHT/WIND Owner on 05/12/2025Verified Service
Liked how I was treated by the service manager, Jessica Tacker. She contacted me every few days with an update for the entire four weeks my car in the shop. Gave me accurate, up-to-date information.
Didn't like that Kia wasted months (years?) trying to fix a hardware design flaw with software changes. That never works.
by Southwest Kia Mesquite on 05/12/2025
Thank you for sharing your experience with us at Mesquite Kia. We're glad to hear that Jessica kept you informed throughout the process, though we understand your frustration regarding the hardware issue. Your feedback is valuable and will be shared with our team as we strive to improve. Safe travels in your KIA EV6!
by Angela H. on 05/02/2025Verified Purchase
Great staff and low pressure sales. I stopped by to test drive and we discussed numbers. They were respectful and let me leave to think about it. They were upfront and honest. Antwan, Jeff and Karly were awesome! The next day all I had to do was sign paperwork and drive off with the car! Easiest car buying experience after enduring two horrible dealerships closer to my house. The Mesquite KIA was worth the drive!
by Southwest Kia Mesquite on 05/02/2025
Angela, we're delighted to hear that Antwan, Jeff, and Karly made your experience at Mesquite Kia so positive and straightforward. It's wonderful knowing the team provided a respectful and honest service. Enjoy your new car!
by 2017 KIA SORENTO SX/SX LIMITED Owner on 04/21/2025Verified Service
over charged! I did agree to the servive, but now that it was done I realize it is a ripoff. One thing I noticed they said they alligned the car. Well now the car pulls to the right. It never did this before I brought it in. Also, they never provided the allignment diagnosic paperwork. So who knows what they found or did.. I'm taking it to another shop to correct the work.
by Southwest Kia Mesquite on 04/21/2025
Thank you for your feedback. I'm sorry to hear that you left feeling overcharged and dissatisfied with the alignment service. It's concerning to learn that your vehicle is now pulling to the right and that you did not receive the alignment diagnostic paperwork. That's not the experience we want for our customers, and I'd like the opportunity to look into this further and make it right.
Please feel free to reach out to me directly so we can discuss your visit and review the work performed.
Sincerely,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2017 KIA SPORTAGE LX Owner on 02/06/2025Verified Service
Southwest Kia has consistently proven their dedication offering the best service. The service teams are friendly, cordial,polite, and incredible. The customer waiting room and restroom are immaculate. I have purchased four Kia's and their service department has never disappointed me. That is why I am a Kia fan for life.
by Southwest Kia Mesquite on 02/06/2025
Thank you for being such a loyal customer and sharing your positive experience with us at Mesquite Kia! We're delighted to hear that our service team consistently meets your expectations. We look forward to continuing to serve you in the future!
by 2016 KIA FORTE LX Owner on 01/04/2025Verified Service
Took my car in nov had a issue fixed 10 days later my car starts again with the same issue took car back in now there mentioning something that was not a issue when they did a multi inspection on it witch i doubt is causing the issue im having .payed a lot of money so supposedly certified techs be guessing what it is never going to this kia again very unprofessional and dnt get me started with my advisor
by Southwest Kia Mesquite on 01/06/2025
Thank you for sharing your feedback. I'm sorry to hear about your experience with our service department and the ongoing issue with your vehicle. I understand how frustrating it must be, especially after investing time and money into resolving the problem.
Please reach out to me directly at danielstimson@lithia.com so I can better understand the situation and work toward a resolution. Your satisfaction is important to us, and I'd like the opportunity to assist further.
Best regards,
Daniel Stimson
Service Manager
by 2017 KIA FORTE LX/S Owner on 10/31/2024Verified Service
Southwest Kia has been consistent with servicing my families vehicle with great customer service. However, this most recent visit came with a 3-4 hour wait with an appointment maid weeks in advance for an oil change, bulb replacement, and fluid flush.
by Southwest Kia Mesquite on 10/31/2024
Thank you for your continued trust in Mesquite Kia for servicing your family's vehicle. We're pleased to know that our team has consistently provided great customer service for you. I'm sorry to hear about the longer-than-expected wait during your recent visit, especially with an appointment scheduled in advance. We are actively working to minimize wait times and streamline our service process to ensure a quicker, more efficient experience.
Your feedback is incredibly valuable to us, and we're committed to making the necessary improvements to serve you better. If you'd like to discuss this further, please feel free to reach out to me directly at danielstimson@lithia.com.
Thank you,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2021 KIA TELLURIDE EX Owner on 09/25/2025Verified Service
I am so satisfied with the service from Brett and the entire staff! They are very professional and attentive!
by Mesquite Kia on 09/25/2025
Thank you for your kind words! We will pass along your praise to Brett and the team. See you next time at Mesquite Kia!
by 2018 KIA OPTIMA LX/S Owner on 09/17/2025Verified Service
I've been getting my car serviced here for years. They are very thorough and efficient! I would not trust anyone else with my vehicle.
by Mesquite Kia on 09/17/2025
Thank you for your feedback and for trusting us with your vehicle over the years. We truly value your business and look forward to seeing you again at Mesquite Kia!
by 2012 KIA FORTE EX Owner on 09/12/2025Verified Service
I did not have any service work done on my car this day. Rate 0 and will not return to this location with any one of my cars due to terrible service repair.
by Daniel Stimson on 09/13/2025
I spent a little bit of time looking into your visit. If we remove the tire from the wheel and inspect the inner sidewall of the tire, we can determine if it is defect or road hazard and work on getting some type of coverage for you.
by 2014 KIA OPTIMA SX Owner on 08/28/2025Verified Service
Paid a few thousand to address car overheating and they still could not figure it out after 3 months. I took to another Kia Shopped and they fixed it within a 30min visit!
by Mesquite Kia on 08/29/2025
Thank you for sharing your experience. I understand how frustrating it must have been to wait that long without a resolution, especially since another shop was able to resolve it so quickly. I'd like the chance to go over your concerns with you directly and also learn more about what was done elsewhere so we can address this properly. Please feel free to reach out to me.
Thank you,
Daniel Stimson
Service Manager
danielstimson@lithia.com
by 2019 KIA SPORTAGE SX Owner on 08/20/2025Verified Service
My experience with kia of mesquite service department has always been excellent and service advisor like Brandon Gil treat you with courtesy and keep you updated about your kia while it is in service department.
by Mesquite Kia on 08/20/2025
Thank you for sharing your feedback about our team! We will be sure to pass along your appreciation to Brandon. See you next time, safe travels!
by 2016 KIA SORENTO LX/L Owner on 07/11/2025Verified Service
You guys have always been the best. Great people always. Myra is awesome. Hope to buy another vehicle from you soon.
by Mesquite Kia on 07/14/2025
Thank you for the fantastic review! We're happy to hear you've consistently had a great experience with our team, and we'll be sure to share your kind words with Myra. We look forward to helping you with your next vehicle at Mesquite Kia!
by 2020 KIA SOUL EX Owner on 07/11/2025Verified Service
They were able to get me in without a scheduled visit for a flat tire, and Myrna (my service associate) went above and beyond to help, which was a light in an otherwise chaotic day.
by Mesquite Kia on 07/11/2025
Thank you for trusting us with your business and highlighting the great service you received from Myrna. We hope you will consider us again at Mesquite Kia!
by 2024 KIA FORTE GT LINE Owner on 07/10/2025Verified Service
My tire blew out on the interstate and on a 4-lane bridge. Once I got myself towed in to Kia, they took care of replacing my tire as soon as they could.
by Mesquite Kia on 07/11/2025
We are glad to assist when you need us most! Thank you for trusting Mesquite Kia with your business and highlighting our attentive work.
by Bill W. on 06/30/2025Verified Shopper
Won't be going back
Manager James was nice at first but his demeanor changed quickly.
He didn't even thank us for coming in.
by Mesquite Kia on 07/01/2025
Hi Bill, thank you for your feedback. I'm sorry to hear that your experience with us didn't meet expectations. We aim to provide every customer with respectful, consistent service from start to finish, and I regret that this wasn't your experience.
I'd appreciate the opportunity to learn more about what happened so we can address it appropriately and ensure it doesn't happen again. Please feel free to reach out to me directly at mauriciopena@lithia.com.
Sincerely,
Mauricio Peña
General Sales Manager
1 - 20 of 634 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
767 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Mesquite Kia specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Mesquite Kia specializes in these makes, in addition to many others.
What do verified customers think about Mesquite Kia in Mesquite, TX? Verified customers who visit Mesquite Kia in Mesquite, TX rate this business 4.3 out of 5 stars, with 634 reviews. 767 customers favorited this location.How can I contact Mesquite Kia in Mesquite, TX? To reach the sales team at Mesquite Kia in Mesquite, TX, call (469) 409-2006. To reach the service department, call (469) 331-6998How can I schedule a service appointment with Mesquite Kia in Mesquite, TX? You can schedule a service appointment at Mesquite Kia in Mesquite, TX through CARFAX.What are the shop amenities offered by Mesquite Kia in Mesquite, TX? Mesquite Kia in Mesquite, TX offers the following amenities: Complimentary Drinks, Free Car Wash, Free Wi-Fi and Mobile Charging Station.Does Mesquite Kia in Mesquite, TX have a service center? Yes, Mesquite Kia in Mesquite, TX does have a service center. You can contact the service department at (469) 331-6998.
