by 2017 MERCEDES-BENZ C300 4 MATIC Owner on 10/26/2024Verified Service
Jo my service Rep kept me informed at each step of the process.
by Customer Service on 10/28/2024
Thank you for being our customer, we appreciate your kind words!
by 2024 MERCEDES-BENZ GLS 580 4MATIC Owner on 10/10/2024Verified Service
Always great service, thank you.
by Customer Service on 10/15/2024
Thank you for your recent service visit and for your kind words! We're thrilled to have had the opportunity to assist you. If you have any questions or need anything in the future, please don't hesitate to reach out. We look forward to seeing you again on your next visit!
by 2016 MERCEDES-BENZ CLA 250 4MATIC Owner on 10/01/2024Verified Service
Very good service and super friendly
by Customer Service on 10/01/2024
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2020 MERCEDES-BENZ CLA 250 4MATIC Owner on 09/27/2024Verified Service
Grreat service and exceptional staff
by Customer Service on 10/01/2024
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2021 MERCEDES-BENZ GLC 300 4MATIC Owner on 09/07/2024Verified Service
Very good experience. Quick service in and out and so kind!
by Mercedes on 09/08/2024
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Raphael O. on 08/15/2024Verified Service
Good customer service and quality work
by Customer Service on 08/15/2024
Thank you for being our customer, we appreciate your kind words!
by 2024 MERCEDES-BENZ GLE 450E 4MATIC Owner on 07/11/2024Verified Service
Excellent service and caring, accommodating staff. Highly recommend.
by Mercedes on 07/12/2024
Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by Arthur B. on 07/03/2024Verified Shopper
They were great
Problem is I am very specific about what I want and don't want
by Mercedes on 07/04/2024
Hello Arthur, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 MERCEDES-BENZ CLA 250 4MATIC Owner on 03/17/2024Verified Service
Michelle did a very good, timely and informed job. Appreciate her listening skills and keeping calm with all the issues reporting.
by Mercedes on 05/09/2024
That's wonderful feedback about Michelle! We're delighted to hear that she provided you with a good, timely, and informed service experience. Her listening skills and ability to stay calm under pressure are commendable qualities that we value in our team members. We're here to help and ensure your continued satisfaction!
by 2021 MERCEDES-BENZ GLB 250 4MATIC Owner on 02/21/2024Verified Service
Quick and efficient. Easy to schedule appointment. Some lounge area is under construction but easy to pass time for an oil change or inspection.
by Mercedes on 05/09/2024
We're delighted to learn that your experience was quick and efficient! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
by Felix S. on 01/10/2024Verified Purchase
Really helps connect buyers to dealerships. Could have taken me long to locate a good car. Car purchase made easy.
by Customer Service on 02/07/2024
Thank you for being our customer, we appreciate your kind words!
by 2010 JAGUAR XF LUXURY Owner on 12/31/2023Verified Service
Excellent professional and friendly service. Mechanic is superb. Highly recommend Mercedes Benz of Westwood Service department. They really listen to the customer and there's nothing they can't diagnose and fix.
by Customer Service on 05/16/2024
Thank you for your kind words and your feedback! We are very happy to hear that we were able to provide you with an enjoyable experience!
by Yvens J. on 12/07/2023Verified Service
Great customer care team, service was outstanding and quick , highly recommended to friends and family.
by Customer service on 05/16/2024
Thank you for your kind words and your feedback! We are very happy to hear that we were able to provide you with an enjoyable experience!
by 2011 MERCEDES-BENZ E 350 4MATIC Owner on 10/19/2023Verified Service
My service advisor Jesus is very professional, friendly, and attentive to the services needed for my vehicle to perform well!
by Customer Service on 05/16/2024
Thank you for your kind words and your feedback! We are very happy to hear that we were able to provide you with an enjoyable experience!
by 2022 MERCEDES-BENZ GLC 300 4MATIC Owner on 10/03/2023Verified Service
Excellent service, everyone was very organized and easy to work with.
It was a pleasure doing business there. My problem was resolved promptly.
by Customer Service on 05/16/2024
Thank you for your kind words and your feedback! We are very happy to hear that we were able to provide you with an enjoyable experience!
by 2013 MERCEDES-BENZ C300 4 MATIC Owner on 07/18/2023Verified Service
My service rep Miss Bras was incredible. She kept me up to date on everything. Made sure I had all pertinent information. And the car was finished quicker than I expected. All around good stuff
by Customer Service on 08/01/2023
Thank you for your kind words for our staff, we appreciate it!
by Thomas P. on 03/20/2023Verified Service
They do what the have to. Did not know that my vehilce faild inspection, till I saw it on Carfax. Now im wondering what it was and what other things where patched up.
by Customer Service on 03/21/2023
Thank you for your feedback! Please contact us for more information.
by 2017 MERCEDES-BENZ GLC 300 4MATIC Owner on 01/27/2023Verified Service
Had a positive experience with the service.They mentioned all the action items needed to be serviced on the car and get it reviewed &/ approved before proceeding with the work, overall good job !
by Customer Service on 01/30/2023
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by John S. on 12/14/2022Verified Shopper
I was to get a test drive was called and said they had the vehicle in the shop and there was a problem with it and sold it at auction. they did not want to sell it retail.
by Customer Service on 12/14/2022
We apologize that the vehicle you were interested in was not going to be sold. We hope you will consider us again during your shopping experience.
by Aida C. on 11/29/2022Verified Shopper
Offer made on my trade in then received a very low ball offer for my trade in - half of what was quoted to me via online. Then was told the offer was computer generated. Bait and switchy - not happy
by Customer Service on 11/29/2022
I apologize that you experienced an issue regarding your trade value. Can you please contact me so I can get a little more information? I dont have your name and that VIN doesnt appear in our database. I would love to hear back from you at ceasters@mbwestwood.com.
Chuck Easters
General Manager
